Disappointing - look elsewhere...
Disappointing – I would recommend you look elsewhere before spending your money with this company. Here are a few thoughts about my experience with CRI Genetics:
It took 5 weeks for my sample to arrive back with CRI and it was only found and acknowledged after several queries from my side.
During the initial 5-week wait for my sample to be received I was bombarded with emails advertising their ‘exciting’ new products. I tried to adjust my mailing preferences but the preferences are worded in an ambiguous way and I didn’t want to cut all communication just in case I missed the worthwhile notifications.
Finally, after a 2-month wait, the results came in…! All well and good, it appears I am mostly European. However, at this point you realise that the vast majority of services and extra information is accessed via a paid credit system which by anyone's standards is rather expensive.
I wanted to add that having established my heritage is 50% German the most interesting thing they could do was give me details about the popularity of Beer brewing in this region - I'm not joking, a Wiki entry about German beer struck them as the best thing to tell me... on a serious note, this must be a bit offensive to recovering alcoholics.
My wife is interested in getting a DNA report but she will not be using this company's services….
Update: CRI Genetics has replied to this review and said they would be in touch - they haven't been in touch even though I provided the extra information requested and proof of purchase. I would advise to look elsewhere.
Edited to add: I have tried to unsubscribe three time from the huge volume of advertising emails that they send yet they keep on coming...! I am genuinely astonished. Also, despite their promise to get someone to contact me about my experience, I have still not heard from anyone from customer service.
October 1, 2023
Unprompted review