I contracted this company for a move from London to UK, 9 boxes in total. A few days before they were due to be delivered, I contacted the company to say that I would be abroad for an extra month in order to postpone the delivery. Their agent assured me that the property would not be delivered, and that even if delivery were attempted, it would be retained because I was not there to take delivery.
The day before the old delivery date, I received a notification that my property had been delivered in New York, a day before the originally agreed date and a month before I was due to return. I was in London, and frantic.
I called the company to ask if there had been a mistake, and they said that it may not have been delivered. Ultimately however they confirmed that it had been delivered, but could not say where or to whom, if anyone.
They explained that they had subcontracted the delivery to UPS, and tried to claim that under the UPS terms, they were entitled to abandon the property without my being there to take delivery - as if I had hired UPS and not them. As if anyone in their right mind would agree to that.
They were never able to find out where my property had been left, although they did eventually admit that UPS were at fault.
I eventually returned to New York to find my property in the lobby of my small building, blocking a fire exit. Two of the boxes had been opened and only one item had been stolen, which is a miracle. How no one in the building complained about the fire exit being blocked is also a miracle.
They refused compensation for the month of stress, misery and days of wasted time I spent on calls and emails trying to locate the property of mine that they had effectively abandoned.
Their attitude was reprehensible. Use them at your peril.
Naturally I have copious evidence to substantiate all of the above.

RESPONSE TO THEIR DISHONEST REPLY

You did NOT deliver on the originally agreed date, as I already stated. You ABANDONED MY PROPERTY TO NO ONE two days BEFORE the agreed delivery date, when I was never going to be in the country on that date.

You also assured me repeatedly that you would NOT deliver my property unless I was there to take delivery, and then dumped it in the lobby of my building for a month for anyone to ransack. And you blocked a fire exit.

Your choice to use a subcontractor was yours alone. I was offered the option of extending the storage of my property before the delivery date, which I did and which you accepted but not only did you not honour that arrangement, you dumped my property before the agreed delivery date when I was out of the country for another month.

This is what you are facing if you use this company. Be warned.