Emma

We are currently on an offer of 4 boxes for half price. I am reasonably happy with this offer - I do think full price is very expensive. My only dislike is that the mince has no percentage fat listed on it - I only buy 5% fat on mince and I certainly do not think the Hello Fresh mince is 5%.
For some bizarre reason we also got a thing of oat milk in our parcel - this went straight in the bin. I am still not sure why we received this.
But overall, happy enough - surprised though how many meals have a surcharge - wasn’t expecting that.

The person that I was communicating with was able to answer my query and was clear.

Really good service - will definitely use again. Comfortable coach and the driver drove very carefully

We won't order from Millets online again. We ordered various items including a Camp kitchen which when it arrived was missing a screw. It was not possible for Millets to send out a screw so the item had to be sent back. Dealing with customer service by email was a long and laborious process. It would take around 24-36 hrs for every email to be responded to. It often didn't seem as if an actual human was answering these emails as the responses were so automated. The item went back on 13 Feb and it is now 23 Feb and we still don't have a refund. This company is not set up at all for online business in comparison to the good online service from John Lewis and Boden.

Happy with lovely personalised mugs. But having spent around £70 and written out a gift message, I was extremely disappointed that Emma Bridgewater no longer put a lovely gift card in the parcel, and instead all I received was a typed gift message on a receipt which didn’t look good at all. For the cost of a gift card, I am quite sure that the gift cards could be reinstated especially when people are paying in excess of £50

I know that there are a lot of negative reviews on this site for this company, but I just want to write to say that our results did arrive. I think much of the problem for Confirm is that Royal Mail are delaying the arrival of the tests (it took our tests about 50 hrs to reach the lab) . Anyhow by the night before our flight, we still didn't have our results so I was beginning to worry. I started emailing around 9pm and my emails were answered, up to and incl at 11.15pm. The lady helpfully went searching for my result and it was emailed. The next morning we didn't have my husband's. I emailed around 6.15am and again a lady (Rebecca) helpfully found my husband's result and emailed it to us in time for the 9.35am flight.
I was frustrated that there didn't appear to be a human to speak to on the phone and I was going round in circles, but I can confirm that by emailing, I got what we required. I would use the company again.

Disappointed - having spent £35, I expected the biscuits to be bigger. They certainly seemed bigger in the photograph. Also they didn't have as much flavour as I expected. I had hoped to be so impressed (and the brochure looks beautiful) but sadly they didn't live up to what I imagined they would be like. A real shame.

Delighted with mugs. The tea towel was a very different colour to what I was expecting - it was advertised as lilac. But I have received a mustard tea towel. It’s ok because it is just a tea towel but wasn’t quite what I expected.

Super service and fast delivery. A very easy process.

We have spent the week in Chalet Girolle in La Plagne. My first experience of Skiworld after 20 years of chalet holidays - a mixture of chalet holidays across the full spectrum - Silver Ski, Ski Total, Simply Ski, Scott Dunn and VIP Ski.
I would describe Skiworld as very disappointing. The chalet was fine (rather more basic than I had expected for the price, but adequate). The main problem was the level of staff and their knowledge. They had NO knowledge whatsoever of the resort (even though they have now been there for a month) and extremely limited knowledge of cooking and cleanliness. This was certainly the worst level of customer service that I have experienced in 20 years of holidays. They were quite charming and pleasant, but this was not enough to override the fact that service levels were not as a guest would expect.
What surprised me most about Skiworld is that no one seems to care - never did the Resort Rep actually ask, if everything was ok in the chalet. Nor have we received a questionnaire on our return.
I would describe the holiday as adequate, but not enough to actually make me want to book again with Skiworld. Many companies supply a better holiday for the same price, or slightly more.

Easy website to use and so pleased at how fast boots arrived, even at Christmas time.