Unfortunately I can’t give less than 1 Star.
Unfortunately one can’t give less than 1 star! Absolutely useless! We should have bought a new fridge freezer as it is now a month since we first contacted them. Still no fridge freezer & it looks like it’s not going to happen soon. We are furious! Do not use them! Get the person you pay to repair your item not this lot. It’s taken 4 weeks so far! Update, today is 28 February. Now it’s going to take even longer. They say, “Our engineer” it’s nothing of the sort they just farm out repairs to whoever the company is. In this case Hotpoint or Whirlpool as they want to be known. We are sick of the way we have been treated. So it’s official. Our fridge freezer cannot be repaired. So I’m now waiting for the refund for the, “No fix no charge” from “ Big Warranties“ Their sister company, “Go Assist” are saying they cannot refund as it was a pre existing problem. Of course it was! That’s why we called to get a repair done. Do not touch these 2 companies, “Big Warranties & Go Assist” with a barge pole, they are full of promises but do not stick to them. UPDATE. So today 5 April 2023, this company has done the honourable thing! They have, after us keep on and on at them, refunded all our payments. I would still avoid them.
March 25, 2023
Unprompted review