Dishonest and incompetent.
One star because I cannot give zero! Dishonestly marked the case of my two pieces of luggage as 'closed' - they were never lost, simply arrived on a different flight. Handed to Dirby who never made any contact and have failed to deliver - KLM are liable for the compensation - completely incompetent and zero contact...
The only response was from Trustpilot as below - took them an incompetent FOUR days to deliver from a local airport - awful company!
Reply from Dirby
Hello,
We are sorry to hear about your experience.
According to international procedures, a baggage is only declared “lost” after 21 days without any update. Until then, it is considered delayed baggage, as most bags are located and delivered after a flight mismatch or transfer delay.
The delivery is handled by our appointed logistics partners. We regret the lack of contact on their side, as this does not reflect the level of service we aim to provide.
We have sent you a contact request to retrieve your file reference and immediately verify the situation with the airline.
Kind regards,
The Dirby Team
