Zero Waste Group Reviews 3,273

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its excellence and efficiency. The booking process is also frequently mentioned as being straightforward and user-friendly. Consumers appreciate the staff's politeness, helpfulness, and professionalism, noting their willingness to answer questions and provide support throughout the entire process. People also find the pricing to be reasonable and transparent. Consumers express satisfaction with the company's commitment to responsible waste disposal. Reviewers appreciate the promptness and reliability of the service, with many mentioning that the team arrived on time and completed the job quickly and efficiently. The positive experiences shared by customers underscore the company's dedication to providing top-notch service and ensuring customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars

Easy booking process. Courtesy call to advise their approximate arrival time. Both guys were helpful and efficient with their loading process. I would definitely use Zero Waste again and wouldn’t hesi... See more

Rated 5 out of 5 stars

Zero Waste Group came this morning to clear our garden which was a thorough mess. Ben and Dan phoned about 30minutes before arriving and they did an amazing job. Dealing with this company is very eas... See more

Rated 5 out of 5 stars

Used Zero Waste a few times now and they’ve always been fantastic. Reliable, friendly and very quick. I think it’s great value considering the hassle/logistics involved in getting rid of large househo... See more

Rated 5 out of 5 stars

We booked Zero Waste Group to clear the family home for sale. Both Luke and Brad were brilliant. They listened and delivered happily, joyfully and energetically to all out request.The house was left i... See more

Rated 3 out of 5 stars

Whilst we were please that a large sofa, up 3 flights of stairs, has been removed we are concerned about the overall concept of this company and what really happens after removal. First appointmen... See more

Company replied

Rated 5 out of 5 stars
Verified

The unuseful Sideboard. Why pay the Council to destroy it? Bits of it were teak. It could possibly make 2 small useful cupboards. Zero waste seemed a great idea. Contacted they were willing and able... See more

Rated 5 out of 5 stars

This company made it so easy and straight forward to book a removal of a 2 seater sofa from my disabled Brothers property.They were so understanding to his needs and went above and beyond to accommoda... See more

Rated 5 out of 5 stars

Zero waste was just the company I was looking for. It made my house clearance so much easier and without feeling I let the environment down. They were fantastic at communicating and did what they said... See more

Rated 4 out of 5 stars

I have used Zero Waste before but looked around for a few quotes. One company hoicked their online price by 50% then said 'we fix the price when we see the load' (no thanks,been caught like that befo... See more

Rated 5 out of 5 stars

This company is the best waste company I’ve ever worked dealt with in Bristol. They are very professional and time efficient. They cleared my waste like we agreed and even went further to get rid of... See more

Rated 5 out of 5 stars

I cannot fault the team, from the office staff to the guys who attended on the day (Jeff and Darren) they were amazing, worked tirelessly and got everything sorted. Regardless of the job or situation... See more

Rated 5 out of 5 stars
Verified

I have had other jobs done by this company,which was highly recommended by a family member.I have always been extremely happy with their service and that was very much the case this time.The job was... See more

Rated 5 out of 5 stars

Phone was always answered promptly - very helpful on the phone. The 2 guys who did our waste clearance were amazing - very thorough and careful. They worked really hard. The only issue was a slight... See more

Rated 5 out of 5 stars

Great service. Took 1 and a half truck loads from my mum's house to charity; good to know it wasn't ending up on landfill. Easily arranged, good communication before the day, reasonably priced and (I... See more

Rated 5 out of 5 stars

Zero Waste helped me clear my husbands family home and were fantastic. The organisation and plan for the day was clearly communicated in advance. The team arrived on time, smartly dressed and were re... See more

Rated 5 out of 5 stars

I was most impressed with the outstanding service I received from the Zero Waste Group. The workmen arrived promptly within the promised timeframe and were friendly and professional. After removing th... See more

Rated 5 out of 5 stars

Notified me as expected and arrived in good time. The job was done cheerfully , quickly and very efficiently with the minimum of fuss. I would most certainly recommend Zero Waste Group, and speak of... See more

Rated 5 out of 5 stars

From Michael in the office to the two lads who came to collect my old stove everything was handled professionally. Excellent communication via email and phone to ensure the task went smoothly. My... See more

Rated 5 out of 5 stars

Second time I have booked Zero Waste for a general clearance. Brilliant service right through from the excellent online choice of time slot to the friendly and efficient way they did the job. Absolut... See more

Rated 5 out of 5 stars
Verified

When delay in getting to us you called to keep us informed. Treated us, the relatives of the deceased, with respect and were polite at all times also brought humour to a difficult situation. Hard work... See more

Rated 5 out of 5 stars

A absolutely fantastic service. My rubbish/waste clearance was huge, a long hike up hill to the collection vehicle, so therefore challenging to say the least. The team were amazing, all the waste take... See more

Rated 5 out of 5 stars

First class 👍🏻 Absolutely no problems at all. The 2 lads was prompt on time and no messing about. Very good service no problems at all from booking to paying, communication and just as importa... See more

Rated 5 out of 5 stars

Would definitely recommend Zero Waste. From the first phone call to collection 2 days after. I received a call en route with estimated arrival and the service was so quick. Very reasonably priced.

Rated 5 out of 5 stars

I have used Zero waste for commercial waste and privately. The staff in the office and in the trucks are very helpful. If I require a wait and load the staff in the office try to accommodate my requir... See more

Rated 5 out of 5 stars

A very professional and friendly service ,easy to access information required and to make a booking .Also very fast service and operatives were very professional and helpful. All in all a first class... See more

Rated 5 out of 5 stars

We had top class service from Michael and the team. They were supportive and informative throughout the whole process which was at a stressful time for the family. We will certainly use them again.

Company replied

Rated 5 out of 5 stars

Very happy with the clearance job recently completed for us. We highly recommend and will use again, as Zero Waste offer a friendly, efficient and reliable clearance service.

Rated 5 out of 5 stars
Verified

Absolutely brilliant. They came out to clear my garden waste the day after my call the 2 guys that did the work cleared and swept everything so quickly I will definitely recommend this company.

Rated 5 out of 5 stars

Have used this company before, so had no hesitation in contacting them again for another collection of unwanted items. All the staff from the initial phone call to the day of clearance are polite well... See more

Rated 5 out of 5 stars

The communication from office staff through to collection was exceptional. The pick-up team arrived when the promised and were courteous, polite and very efficient completing the task promptly. Would... See more

Rated 4 out of 5 stars
Verified

Friendly service prompt and efficient. However I would have liked some of the furniture to have been taken to charities rather than broken up and recycled at the tip.

Rated 5 out of 5 stars

Really pleased with Zero waste, second time I have used them. Despite a slight glitch after booking online for the next day early morning collection all went well.

Rated 5 out of 5 stars

Quick efficient took everything and left the site clean and tidy all done at a reasonable cost. If I need such a service again they will be my first pot of call .would recommend no problem

Rated 5 out of 5 stars

I am very happy with this company. All my questions were answered with a lot of patience so I could figure out what service was best for me. Very polite and helpful staff. I was attended to b... See more

Rated 5 out of 5 stars

Really impressed with the service from Zero Waste Group from the initial contact to the finished job. All the team were outstanding. Highly recommend.

Company replied

Rated 5 out of 5 stars

The company provided a good service from start to finish. The booking was efficient and the waste was collected on time by friendly and professional staff.

Rated 5 out of 5 stars

Excellent costumer service the two gentleman who came where wery polite and friendly. The job was spotless. Thank you.

Rated 5 out of 5 stars

The lads were very kind & caring. They did a fantastic job of clearing out my overflowing garage. A lot more than they were expecting too. Thanks lads.

Rated 5 out of 5 stars

Very efficient Kept informed every step of the way. Very nice people to deal with. Clean van even though taking rubbish away. Good business to deal with. I recommend to people who have a house... See more

Rated 5 out of 5 stars

We had to move out of an office in Brighton with only a couple of days notice. Zero Waste sent a couple of vans and several movers, and they took care of everything within the day allocated. Thanks,... See more

Rated 5 out of 5 stars
Verified

Punctual courteous and efficient clearing. Price was kept within my quotation and I am satisfied with the service. It made a difficult task easy.

Rated 5 out of 5 stars
Verified

Two very friendly guys, could not do enough to help me, very professional, no mess and very efficient.

Rated 5 out of 5 stars

Excellent service phone me 20 minutes before they arrived. Very polite and professional. Can’t fault them

Rated 5 out of 5 stars
Verified

You came at very short notice, were helpful, courteous and very competent. I shall be using you again. Many thanks.

Rated 5 out of 5 stars

Prompt to call back Clear pricing list Good service overall Would recommend for residential waste collection.

Rated 5 out of 5 stars

Have used Zero Waste Group a few times now. They have been able to come out quickly and have delivered a very efficient service. Would recommend.

Rated 5 out of 5 stars
Invited

I needed a small van load of rubbish taken away (the timbers of an old lean-to, broken up plastic corrugated roofing, some old cushions, black bags, and an old bbq). Phoned up at midday and the guys c... See more

Rated 5 out of 5 stars
Verified

Turned up very quickly. Cleared all rubbish. Clean and excellent service. Would highly recommend. Mr X. Southampton

Rated 5 out of 5 stars

Very good communications before the job was done. The clearance was done very quickly and efficiently. The two staff who did the job were extremely helpful and pleasant. We would highly recommend the... See more

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Company details

  1. House Clearance Service
  2. Garbage Collection Service
  3. Waste Management Service

About Zero Waste Group

Written by the company



Responsive and ethical waste clearance by Zero Waste Group®


All customers receive a receipted invoice, a duty of care waste transfer note and a job card including before and after photos of their collection including a photograph of their waste on our truck.

Reliable waste clearance

Our fleet of specialist waste clearance vehicles and highly trained teams remove tonnes of waste every day from businesses and homes across the UK.

Ethical and legal disposal

The majority of waste collected is either re-purposed or re-cycled with a minimum ending up in landfill or waste to energy.

Fully evidenced collections

Our collection teams and office staff use the very latest technology to ensure high levels of customer satisfaction. Waste transfer note, before and after photographs and fully receipted invoice are provided with every collection.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 25% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Easy booking process

Easy booking process. Courtesy call to advise their approximate arrival time. Both guys were helpful and efficient with their loading process. I would definitely use Zero Waste again and wouldn’t hesitate to recommend them.

September 1, 2025
Unprompted review
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Rated 1 out of 5 stars

Cancelled - 3 months after still no refunds

Booked on the 27 of may, I cancelled within the cancellation window and I am being challenged that I cancelled within 24h and not a full day, which is incorrect.
3 months and still no refund.
Chased it, and was deducted cancellation fee, despite waiting 3 months for a refund which I still didn’t receive.

May 27, 2025
Unprompted review
Zero Waste Group logo

Reply from Zero Waste Group

Hello Jessica. We are sorry to hear that you were disappointed with the service you received. Having reviewed the situation I can see that you have been issued a full refund as a gesture of goodwill despite your late cancellation of your collection. Zero Waste Group.

Rated 2 out of 5 stars

Pricing not transparent

Had high hopes based on the reviews but pricing wasn’t transparent.
Booked a house clearance which is itemised and was told I would only pay for what was removed: on the day I had 3 fewer bed bases and 2 fewer bookshelves to be taken away than I had originally booked, so expected a significant refund (even though I added a small exercise bike and rug) but was told on the day that it would be the same price as ‘it’s calculated in cubic metres’ which the driver estimates by looking. Clearly they took away far less than I originally paid for. How is this fair and transparent, when I paid for specific items? I was offered £40 back after sending 3 emails, the first two of which were not answered.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Zero Waste Group

Zero Waste Group came this morning to clear our garden which was a thorough mess. Ben and Dan phoned about 30minutes before arriving and they did an amazing job. Dealing with this company is very easy and straightforward from beginning to end.
They are an ethical and registered company and their prices are very competitive. We shall definitely use them again.

August 11, 2025
Unprompted review
Rated 3 out of 5 stars

worried about the destination of our sofa

Whilst we were please that a large sofa, up 3 flights of stairs, has been removed we are concerned about the overall concept of this company and what really happens after removal.
First appointment was a failure because of a "flat tyre". Flat tyre is mentioned in a few other reviews, generally on a Friday ... which our was.
Our designer sofa was collected in an open van on a day when rain was in the forecast. A soaked sofa cannot be re-homed. So, we are concerned about what the fate of our sofa is ... hoping it is not fly tipped.
Just not confident ... and it seems subcontractors are used as there was no marking on the truck or acknowledgement that this was from Zero Waste.

July 7, 2025
Unprompted review
Zero Waste Group logo

Reply from Zero Waste Group

Hello Nancy, thankyou for your email. We are sorry we were unable to collect on your original booking date due to a tyre failure on a very busy day. I have reviewed our data on tyre failures and Tuesday is the most frequent day for tyres to fail followed by Thursday and then Friday. Unfortunately getting foreign objects in our tyres is a relatively frequent occurrence as our vehicles tend to be visiting waste sites and recycling centers where sharp objects often find themselves on the floor. Ordinarily we would have sent another vehicle to you however as you know we tried to squeeze you in to a busy schedule and our plans were thwarted. For your information everyone who collects waste for us is a full time permanent employee of Zero Waste Group Ltd - we do not use subcontractors. The vehicle used to collect your sofa is a new addition to our fleet and is booked in for full livery within the next two weeks. Your sofa, following collection was transported to a facility in the Twickenham area for onward processing where decisions about it's future will be made - these include donation or incineration. I can assure you that nothing collected by Zero Waste Group Ltd is fly tipped, instead we apply the waste hierarchy to everything we collect in order to ensure ethical and legal re-use or disposal of items. We are happy to provide evidence to you personally of the statements made in this response should you require it however we hope that you may feel slightly more confident that we did not deliberately set out to mislead you in any way. Zero Waste Group Ltd.

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Rated 5 out of 5 stars

Excellent work

Very good communications before the job was done. The clearance was done very quickly and efficiently. The two staff who did the job were extremely helpful and pleasant. We would highly recommend the company.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Second time I have booked Zero Waste…

Second time I have booked Zero Waste for a general clearance. Brilliant service right through from the excellent online choice of time slot to the friendly and efficient way they did the job. Absolutely nothing not to like.

May 9, 2025
Unprompted review
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Rated 5 out of 5 stars

We booked Zero Waste Group to clear the…

We booked Zero Waste Group to clear the family home for sale. Both Luke and Brad were brilliant. They listened and delivered happily, joyfully and energetically to all out request.The house was left in immaculate condition and we the family had big smiles. I would definitely recommend and use Zero Waste Group again.

March 12, 2025
Unprompted review
Rated 4 out of 5 stars

Would never use anyone else for rubbish removal

I have used Zero Waste before but looked around for a few quotes. One company hoicked their online price by 50% then said 'we fix the price when we see the load' (no thanks,been caught like that before), and another one quoted an outrageous price then wanted to 'negotiate.' I gave up and asked ZW to deal with what was a small man with a van load - one of the selling points is that they quote inclusive of VAT and aren't unreasonably high if you don't have much to be removed.
I opted for the cheapest option of wait in all day. Apart from a slight glitch when I checked early in the day and found out I wasn't booked in (hence the 4 stars not 5) which ZW amended immediately to the next day, service was impeccable. Man driving the van was courteous and load (including some very manky carpet) was quickly removed.

March 26, 2025
Unprompted review
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Rated 5 out of 5 stars

This is the best waste company

This company is the best waste company I’ve ever worked dealt with in Bristol. They are very professional and time efficient. They cleared my waste like we agreed and even went further to get rid of other waste that had accumulated which wasn’t part of the initial agreement.

March 3, 2025
Unprompted review
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