Easy booking process. Courtesy call to advise their approximate arrival time. Both guys were helpful and efficient with their loading process. I would definitely use Zero Waste again and wouldn’t hesi... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
About Zero Waste Group
Written by the company

Responsive and ethical waste clearance by Zero Waste Group®
All customers receive a receipted invoice, a duty of care waste transfer note and a job card including before and after photos of their collection including a photograph of their waste on our truck.
Reliable waste clearance
Our fleet of specialist waste clearance vehicles and highly trained teams remove tonnes of waste every day from businesses and homes across the UK.
Ethical and legal disposal
The majority of waste collected is either re-purposed or re-cycled with a minimum ending up in landfill or waste to energy.
Fully evidenced collections
Our collection teams and office staff use the very latest technology to ensure high levels of customer satisfaction. Waste transfer note, before and after photographs and fully receipted invoice are provided with every collection.Contact info
Ground Floor, Cromwell House, Winchester,, SO23 7BT, Hampshire, United Kingdom
- 0345 241 6055
- info@zerowastegroup.co.uk
- zerowastegroup.co.uk
Replied to 25% of negative reviews
Typically replies within 24 hours
Easy booking process
Easy booking process. Courtesy call to advise their approximate arrival time. Both guys were helpful and efficient with their loading process. I would definitely use Zero Waste again and wouldn’t hesitate to recommend them.
Cancelled - 3 months after still no refunds
Booked on the 27 of may, I cancelled within the cancellation window and I am being challenged that I cancelled within 24h and not a full day, which is incorrect.
3 months and still no refund.
Chased it, and was deducted cancellation fee, despite waiting 3 months for a refund which I still didn’t receive.

Reply from Zero Waste Group
Pricing not transparent
Had high hopes based on the reviews but pricing wasn’t transparent.
Booked a house clearance which is itemised and was told I would only pay for what was removed: on the day I had 3 fewer bed bases and 2 fewer bookshelves to be taken away than I had originally booked, so expected a significant refund (even though I added a small exercise bike and rug) but was told on the day that it would be the same price as ‘it’s calculated in cubic metres’ which the driver estimates by looking. Clearly they took away far less than I originally paid for. How is this fair and transparent, when I paid for specific items? I was offered £40 back after sending 3 emails, the first two of which were not answered.
Zero Waste Group
Zero Waste Group came this morning to clear our garden which was a thorough mess. Ben and Dan phoned about 30minutes before arriving and they did an amazing job. Dealing with this company is very easy and straightforward from beginning to end.
They are an ethical and registered company and their prices are very competitive. We shall definitely use them again.
worried about the destination of our sofa
Whilst we were please that a large sofa, up 3 flights of stairs, has been removed we are concerned about the overall concept of this company and what really happens after removal.
First appointment was a failure because of a "flat tyre". Flat tyre is mentioned in a few other reviews, generally on a Friday ... which our was.
Our designer sofa was collected in an open van on a day when rain was in the forecast. A soaked sofa cannot be re-homed. So, we are concerned about what the fate of our sofa is ... hoping it is not fly tipped.
Just not confident ... and it seems subcontractors are used as there was no marking on the truck or acknowledgement that this was from Zero Waste.

Reply from Zero Waste Group
Excellent work
Very good communications before the job was done. The clearance was done very quickly and efficiently. The two staff who did the job were extremely helpful and pleasant. We would highly recommend the company.
Quick and Efficient, Competitively Priced.
Would definitely recommend Zero Waste. From the first phone call to collection 2 days after.
I received a call en route with estimated arrival and the service was so quick.
Very reasonably priced.
Garage doors removal
Superb job lads dealing with a pair of stubborn garage doors. Recommended
Second time I have booked Zero Waste…
Second time I have booked Zero Waste for a general clearance. Brilliant service right through from the excellent online choice of time slot to the friendly and efficient way they did the job. Absolutely nothing not to like.
Excellent service!
Excellent service - quick, friendly, reliable. Very pleased!
We booked Zero Waste Group to clear the…
We booked Zero Waste Group to clear the family home for sale. Both Luke and Brad were brilliant. They listened and delivered happily, joyfully and energetically to all out request.The house was left in immaculate condition and we the family had big smiles. I would definitely recommend and use Zero Waste Group again.
Would never use anyone else for rubbish removal
I have used Zero Waste before but looked around for a few quotes. One company hoicked their online price by 50% then said 'we fix the price when we see the load' (no thanks,been caught like that before), and another one quoted an outrageous price then wanted to 'negotiate.' I gave up and asked ZW to deal with what was a small man with a van load - one of the selling points is that they quote inclusive of VAT and aren't unreasonably high if you don't have much to be removed.
I opted for the cheapest option of wait in all day. Apart from a slight glitch when I checked early in the day and found out I wasn't booked in (hence the 4 stars not 5) which ZW amended immediately to the next day, service was impeccable. Man driving the van was courteous and load (including some very manky carpet) was quickly removed.
Very prompt service
Punctual courteous and efficient…
Punctual courteous and efficient clearing. Price was kept within my quotation and I am satisfied with the service. It made a difficult task easy.
Quick efficient took everything and…
Quick efficient took everything and left the site clean and tidy all done at a reasonable cost. If I need such a service again they will be my first pot of call .would recommend no problem
This is the best waste company
This company is the best waste company I’ve ever worked dealt with in Bristol. They are very professional and time efficient. They cleared my waste like we agreed and even went further to get rid of other waste that had accumulated which wasn’t part of the initial agreement.
You came at very short notice and did a great job
You came at very short notice, were helpful, courteous and very competent. I shall be using you again. Many thanks.
The guys turned up on time and were…
The guys turned up on time and were very quick
Very good and efficient service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.