The tiles arrived a day early and I love them. My only criticism could be that the two full boxes were wrapped in ‘cling film’ and the cardboard was wet and the others were just wrapped in the film wi... See more
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At Your Tiles, we specialise in providing an exceptional range of high-quality tiles designed to elevate any space. Our extensive selection caters to various styles and preferences, ensuring that homeowners, contractors, and designers alike can find the perfect solution for their projects. Whether you're looking to refresh a kitchen, update a bathroom, or create a stunning feature wall, our diverse offerings are crafted to meet your needs. We pride ourselves on delivering outstanding customer service. Our dedicated team is here to guide you through the process, from choosing the right tiles to providing expert installation advice. We understand that each project is unique, and we aim to offer personalised support that aligns with your vision and goals. At Your Tiles, we believe in the power of design to transform spaces. Explore our collection and discover how our tiles can enhance your environment, combining aesthetic appeal with lasting quality. Experience the difference with Your Tiles.
London, United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
A good website with a good range of contemporary tiles. Helpful service from phone enquiries. The tiles came securely packaged and there was even a small discount.Looking for an alternative to granite, I chose these tiles as an economic but effective heat resistant solution, but most especially because they will look superb in the kitchen of our historic house
Reply from Your Tiles
Went above and beyond to fulfil my order on hard to get tiles
Reply from Your Tiles
The tiles arrived very quickly and were well packaged. I am happy with my purchase. They are great quality and will look great. Thanks.
Reply from Your Tiles
Great selection of tiles, fast delivery and great customer service. I had an issue with some broken tiles and they replaced them without any hesitation and sent them out straight away so I could complete my tiling mission. I would definitely buy from them again.
Reply from Your Tiles
The tiles arrived a day early and I love them. My only criticism could be that the two full boxes were wrapped in ‘cling film’ and the cardboard was wet and the others were just wrapped in the film with no protection. Luckily none of them were broken
Reply from Your Tiles
We needed to top up our order to complete a tricky bathroom. The tiles arrived, seemingly all was well until the tiler pointed out that they were a different size to the previous lot. This was only evident after he'd put up 4 rows.
At this point Your Tiles really let us down. They tried to blame us for not realising that different batches come in different sizes. However the honing had also changed and a standard customer orders the same product and expects them to be the same. Surely? They gave us back 100 quid in the end but they lost a customer and got this review.
Reply from Your Tiles
Thank you for being so responsive
Via email and tel calls! Great service
Will definitely be using them again
Reply from Your Tiles
Tiles look very nice. The delivery driver Jed was great and helpful. Everything from purchasing to delivery was good.
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Reply from Your Tiles
Excellent customer service. My Westminster victorian tiles received on time and in great condition. All my neighbours come to have a look at my front porch.
Reply from Your Tiles
Your Tiles provided a swift, efficient service. The website was easy to navigate and it was clear and obvious as to what I was ordering. The tiles arrived promptly and I am really happy with the design/quality.
Reply from Your Tiles
i have purchased from yourtiles several times and find the company very good to do business with.
Reply from Your Tiles
Beautiful tiles.
More importantly, i had s few broken so i emailed and before long, the lady sent out replacements immediately.
Rare to recieve this kind of after sales care these days.
Usually you have a fight on your hands but Your tiles were amazing.
I will be back for more tiles.
If you need tiles.....go with this great company !
Reply from Your Tiles
Lovely tiles : very good communication & delivery
Reply from Your Tiles
Not only do I love the tiles I ordered (Persia flower) but I also love the terrific customer service offered by Your Tiles. My order was late, so I was refunded the delivery charge immediately. The people I spoke to were super helpful. In an age where a lot of customer service is a bit of a shambles Your Tiles really stands out. Thank you! Highly recommended.
Reply from Your Tiles
Yourtiles let me know when my desired tiles were back in stock, and the ordering process was very easy. Then when they arrived, we found that a number of them had broken in transit. However, yourtiles very quickly replaced the broken ones after seeing photos. Excellent service.
Reply from Your Tiles
Absolutely lovely tiles, came really quickly. Wrapped well so you can reuse the material. Would highly recommend!
Reply from Your Tiles
Swift delivery, and replaced the tiles which arrived broken very quickly
Reply from Your Tiles
We ordered for the first time as other companies were out of stock on this style of tile. We ordered the pallet delivery. And at this points things turned sour. The delivery chap was ok but a bit rough with the pallet. However who ever has packaged the tiles doesn’t care. They used a pallet which is too side between the gaps so any force used shakes the tiles and like ours being small as the delivery man moved the pallet tiles fell off from underneath and into the road. Thing get worse, because you are forced to order per tile. Some one very thoughtfully has just lobbed the loose tiles in a box and popped it on the pallet. Not secure or anything like that. You might have as well used an ice cream tub, at least it would have had a lid. Contacted customer service and zero movement on any compensation. Won’t be using again others be weary, no ability to do google reviews which is odd and a bit suspicious…
Updated : Thank you for looking into this. But unfortunately the “minor” issue as your portrait is not minor to us when we have paid £40 for YOU the company to package the tiles. I don’t think paying £40 and receiving a broken open card board box on top of the pallet is acceptable. Wonderful that you have sorted that out internally. Perhaps compensating the customer irrespective if the tiles are damaged or not! The time you have spent trying to justify this is wasted I am afraid. If I could upload a photo on here I would to show others.
1 star remains
Reply from Your Tiles
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