Your Tiles Reviews 1,278

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the beautiful tiles and their excellent quality. Consumers appreciate the wide selection of unique designs available and the accuracy of the colors as depicted on the website. Many reviewers specifically commend the efficient and helpful customer service, noting quick resolutions to issues and a willingness to go above and beyond to assist them. People frequently mention the careful packaging that ensures the tiles arrive in perfect condition, with replacements promptly sent for any damages incurred during transit. The delivery service receives mixed feedback, with some customers experiencing delays, while others praise the flexibility in scheduling and the helpfulness of the delivery drivers. Overall, the positive experiences with the order process and the quality of the tiles outweigh any delivery concerns.

Based on these reviews

Rated 4 out of 5 stars

The tiles arrived a day early and I love them. My only criticism could be that the two full boxes were wrapped in ‘cling film’ and the cardboard was wet and the others were just wrapped in the film wi... See more

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Rated 4 out of 5 stars

So I ordered a sample tile and it came through Royal Mail broken. I was a little apprehensive. Ordered the full set, had a problem where the order was quite late (9pm on the day) but cannot fault the... See more

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Rated 4 out of 5 stars

Tiles are lovely and great quality, really pleased with them. I recommend Your Tiles for having a good variety of tiles to choose from. The customer service was helpful and friendly. Not as happy... See more

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Rated 5 out of 5 stars

Great selection of tiles, fast delivery and great customer service. I had an issue with some broken tiles and they replaced them without any hesitation and sent them out straight away so I could compl... See more

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Rated 5 out of 5 stars

Not only do I love the tiles I ordered (Persia flower) but I also love the terrific customer service offered by Your Tiles. My order was late, so I was refunded the delivery charge immediately. The pe... See more

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Rated 5 out of 5 stars

Yourtiles let me know when my desired tiles were back in stock, and the ordering process was very easy. Then when they arrived, we found that a number of them had broken in transit. However, yourtiles... See more

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Rated 5 out of 5 stars

The tiles were out of stock when I first needed them however I was notified when stock was available and I ordered straight away. I didn’t order enough and quickly ordered the extras but was charged d... See more

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Rated 5 out of 5 stars

Excellent choice of tiles enabled us to find what we wanted. Easy to order, slightly high than expected delivery cost, but ok considering the weight. Excellent delivery. Product laid like a dream. Ex... See more

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Rated 5 out of 5 stars

Your Tiles provided a swift, efficient service. The website was easy to navigate and it was clear and obvious as to what I was ordering. The tiles arrived promptly and I am really happy with the desig... See more

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Rated 5 out of 5 stars

Excellent customer service. My Westminster victorian tiles received on time and in great condition. All my neighbours come to have a look at my front porch.

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Rated 5 out of 5 stars

I used this company for the first time in August and was really impressed by the range of tiles offered and even more importantly, the customer service. The sample tiles arrived within a few days and... See more

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Rated 5 out of 5 stars

Excellent tiles store. Great sample service - whole tiles too. So vital for choosing tiles if you can't get to a shop. Your Tiles has great prices and fabulous range - super website and very helpfu... See more

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Rated 5 out of 5 stars

Thank you for being so responsive Via email and tel calls! Great service Will definitely be using them again

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Rated 5 out of 5 stars

Easy to pick and buy , a lovely selection to choose from if you are looking for something different and we have , Only needed 35 for doorway around bathroom and 16 for a splash back above c... See more

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Rated 5 out of 5 stars

You delivery driver was an absolute gentleman. He had a problem with his van and he was very apologetic - absolutely no need. He brought the packages into the house - my wife said he was the nices... See more

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Rated 5 out of 5 stars

Beautiful tiles. More importantly, i had s few broken so i emailed and before long, the lady sent out replacements immediately. Rare to recieve this kind of after sales care these days. Usually y... See more

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Rated 5 out of 5 stars

Me and my partner loved the unique designs that were on offer at Yourtiles.com. we ordered samples which came well wrapped and within a few days of ordering them, we placed our order and the the tiles... See more

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Rated 5 out of 5 stars

Flexible delivery dates were a winner. I could arrange around my schedule. Tiles arrived extremely well packed on time and are beautiful. Great value. We old definitely use this CV ompany again.

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Rated 3 out of 5 stars

Was given a delivery date but tiles didn't arrive. Had to call to be told the courier couldn't make the delivery due to the bad weather - which was understandable. However, I don't think I should have... See more

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Rated 5 out of 5 stars

Tiles arrived well packaged, none were broken and the quality of the tile is good, looking true to the picture. I love the tile design, I searched for ages across different companies who all offer muc... See more

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Rated 5 out of 5 stars

First time using Your Tiles and bought tiles for my hallway. Really happy with the colour which was as per the website photo/description. Good clear communication with the company and they qu... See more

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Rated 5 out of 5 stars

Customer service is amazing - we needed just 5 more tiles and Mandie not only helped by sending us a photo of what was available of the low stock but got them sent out the same day. Wish all companies... See more

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Rated 5 out of 5 stars

The tiles arrived within five working days and were exactly as advertised and well packaged with no damage. The tiles were out of stock when I initially enquired but the customer service was extremely... See more

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Rated 5 out of 5 stars

Delivery took 5 working days to arrive however the tiles were beautiful, I was delighted. The order was well wrapped and no damage occurred to any of the tiles. Will definitely use this service again... See more

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Rated 5 out of 5 stars

Im really impressed with the tiles I have received. They arrived in a timely manner and were packaged really well so prevent any breakages. I used this company as I loved the tiles I had found and I... See more

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Rated 5 out of 5 stars

I was a little concerned about the delivery of the tiles once the order had been made given some previous comments, however, through contact with customer services who were very helpful the delivery a... See more

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Rated 5 out of 5 stars

Such a great company. So helpful on the phone, very prompt service - whether it’s for samples, calculating & making the order and for replacement tiles when some were found damaged on arrival. The web... See more

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Rated 5 out of 5 stars

Beautiful tiles and excellent service! The tiles in one box were broken in transit. We informed tem on Thursday afternoon. The Company organised an express delivery for replacement- which arrived on... See more

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Rated 5 out of 5 stars

Arrived on a pallet very well packaged. Contents all in tact. Delivery driver wheeled on a pallet truck up the lane right up to the door. Excellent service. Looking forward to starting tiling in... See more

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Rated 5 out of 5 stars

Tiles look very nice. The delivery driver Jed was great and helpful. Everything from purchasing to delivery was good.

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Rated 5 out of 5 stars

The selection of tiles was great, we decided to create a tiled wall in our garden as a backdrop to a bar area. The tiles we bought were brilliant and all intact, delivery was on time and I found the t... See more

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Rated 5 out of 5 stars

Well I’m lost for words because these tile are just divine. The quality, colour was as I expected them to be. The delivery was on time and on the scheduled date that I selected. I would recommend this... See more

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Rated 5 out of 5 stars

Well I’m lost for words because these tile are just divine. The quality, colour was as I expected them to be. The delivery was on time and on the scheduled date that I selected. I would recommend this... See more

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Rated 5 out of 5 stars

My tiles arrived on time as promised. Well packaged and no breakages. Your tiles have an excellent choice of tiles and samples are available which arrive promptly. The good quality Moroccan inspired t... See more

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Rated 5 out of 5 stars

Absolutely lovely tiles, came really quickly. Wrapped well so you can reuse the material. Would highly recommend!

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Rated 5 out of 5 stars

High quality tiles - packed extremely well ensuring no breakage - quick delivery, would buy from them again ! Plus my tiles look amazing 😻

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Rated 5 out of 5 stars

I made a bit of a mix up and ordered the wrong tiles, but I got in touch with customer service, and they were brilliant at sort it out for me. The tiles I ended up with are spot on great quality and t... See more

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Rated 5 out of 5 stars

The white marble tiles we ordered arrived on time and were just as described, they look fantastic on our kitchen backsplash, thank you.

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Rated 5 out of 5 stars

Lovely tiles arrived sooner than expected. We got them to use as a splash back in our new kitchen which will hopefully be done this week 🤞

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Rated 5 out of 5 stars

So on 23rd April I gave a poor review for lack of communication from the company. The company immediately responded and couldn’t have been more apologetic, helpful and understanding and so on 2... See more

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Rated 5 out of 5 stars

These tiles are absolutely beautiful. So much better than the pictures. Cannot wait to put them down. Just excellent 🤩🤩🤩🤩

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Rated 5 out of 5 stars

Beautiful tiles and great service. Arrived super fast. The tiles have transformed the front porch. Very happy with my purchase. Very easy company to contact and very helpful staff. Thank you.

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Rated 5 out of 5 stars

Great company, beautiful tiles and incredible efficient customer services. I had two tiles that were broken when delivered and two more were sent out the next day. Great value for money too. I am thr... See more

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Rated 5 out of 5 stars

i have purchased from yourtiles several times and find the company very good to do business with.

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Rated 5 out of 5 stars

Service was very good and delivery driver was great tiles look amazing many thanks to this company kind regards Alan

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Rated 5 out of 5 stars

Amazing tiles. The company went above and beyond for us. Great and very friendly customer service. Would definitely recommend.

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Rated 5 out of 5 stars

Easy to order, delivery was prompt and the driver was very friendly and helpful bringing the tiles to my door.

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Rated 5 out of 5 stars

Beautiful tiles. Quick postage and well packaged to prevent any possible damage in transit.

Company replied

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Company details

  1. Tile Store
  2. Construction Company
  3. Furniture Store

Written by the company

At Your Tiles, we specialise in providing an exceptional range of high-quality tiles designed to elevate any space. Our extensive selection caters to various styles and preferences, ensuring that homeowners, contractors, and designers alike can find the perfect solution for their projects. Whether you're looking to refresh a kitchen, update a bathroom, or create a stunning feature wall, our diverse offerings are crafted to meet your needs. We pride ourselves on delivering outstanding customer service. Our dedicated team is here to guide you through the process, from choosing the right tiles to providing expert installation advice. We understand that each project is unique, and we aim to offer personalised support that aligns with your vision and goals. At Your Tiles, we believe in the power of design to transform spaces. Explore our collection and discover how our tiles can enhance your environment, combining aesthetic appeal with lasting quality. Experience the difference with Your Tiles.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

A Perfect Solution.

A good website with a good range of contemporary tiles. Helpful service from phone enquiries. The tiles came securely packaged and there was even a small discount.Looking for an alternative to granite, I chose these tiles as an economic but effective heat resistant solution, but most especially because they will look superb in the kitchen of our historic house

October 16, 2025
Unprompted review
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Reply from Your Tiles

Hi,

Thank you for the fantastic review! We're so pleased you found what you were looking for. Great to hear the tiles arrived safely and that our team could assist along the way. We hope they look great in your kitchen!

Many thanks,
Your Tiles

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Rated 5 out of 5 stars

Went above and beyond to fulfil my…

Went above and beyond to fulfil my order on hard to get tiles

October 8, 2025
Unprompted review
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Reply from Your Tiles

Hi Aaronn,

Thank you for your kind words! We’re so pleased we could get the tiles you were looking for.

Many thanks,
Your Tiles

Rated 5 out of 5 stars

Great value and excellent quality

The tiles arrived very quickly and were well packaged. I am happy with my purchase. They are great quality and will look great. Thanks.

October 16, 2025
Unprompted review
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Reply from Your Tiles

Hi Julie,

Thank you for the lovely review! We’re so glad to hear your tiles arrived quickly and safely, and that you’re happy with the quality — we’re sure they’ll look fantastic once in place.

Many thanks,
Your Tiles

Rated 5 out of 5 stars

Great selection of tiles and customer service

Great selection of tiles, fast delivery and great customer service. I had an issue with some broken tiles and they replaced them without any hesitation and sent them out straight away so I could complete my tiling mission. I would definitely buy from them again.

October 14, 2025
Unprompted review
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Reply from Your Tiles

Hi Sarah,

Thank you so much for your kind review. We’re really glad to hear you were happy with both the tiles and the service — and that the replacements arrived quickly so you could finish your project without delay. We really appreciate your recommendation!

Many thanks,
Your Tiles

Rated 4 out of 5 stars

Great tiles

The tiles arrived a day early and I love them. My only criticism could be that the two full boxes were wrapped in ‘cling film’ and the cardboard was wet and the others were just wrapped in the film with no protection. Luckily none of them were broken

October 7, 2025
Unprompted review
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Reply from Your Tiles

Hi Emily,

Thanks so much for your kind review! We’re really glad to hear you love the tiles and that they arrived safely — even a day early! We appreciate your feedback on the packaging and will pass it along.

Many thanks,
Your Tiles

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Rated 1 out of 5 stars

We felt gaslit by their customer services

We needed to top up our order to complete a tricky bathroom. The tiles arrived, seemingly all was well until the tiler pointed out that they were a different size to the previous lot. This was only evident after he'd put up 4 rows.

At this point Your Tiles really let us down. They tried to blame us for not realising that different batches come in different sizes. However the honing had also changed and a standard customer orders the same product and expects them to be the same. Surely? They gave us back 100 quid in the end but they lost a customer and got this review.

September 21, 2025
Unprompted review
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Reply from Your Tiles

Hi Keir,

We were surprised to read your review — particularly the suggestion that you felt “gaslit” by our customer service — as we did everything possible to help resolve this situation in good faith. After speaking directly with your tiler, we agreed to issue a £100 goodwill refund so that you weren’t left out of pocket, even though we were under no obligation to do so. We also took the time to liaise with your tiler at your request to ensure everyone fully understood what had happened and to offer as much support as possible.

Your first order was placed in January, with the second order made nine months later in September. As explained via email and outlined in section 6 of our Terms and Conditions, it isn’t possible to guarantee that tiles ordered at different times will be from the same production batch.

We don’t expect every customer to be familiar with the technical details of tiling, which is why we aim to show as much helpful information as possible on each product page — including details that customers most often ask about. However, it’s simply not possible to include every potential question or scenario within the product description itself. For that reason, our Terms and Conditions provide further details, including information about batch variations, sizing tolerances, and ordering advice.

As with any manufactured product, there are always small differences between batches, particularly with handmade-effect tiles that are not rectified. Slight variations in tone, texture, and size are entirely normal and are reflected in both our product information and terms. In the nine months between your two orders, we moved onto a new batch, so it would have been physically impossible to supply tiles from the original production run.

We also offered to fully refund you if you wished to return the tiles, but we understand your tiler has since completed the job. While we appreciate this was a frustrating situation, we acted transparently and in good faith — refunding part of your order, communicating clearly with both you and your tiler, and providing full information about why the variation occurred. We genuinely feel we went above and beyond to resolve this fairly and professionally.

We’ve also seen that you’ve shared this same complaint across multiple review platforms, but our position remains the same — we did everything possible to assist and resolve the matter in a fair and honest way.

Many thanks,
Your Tiles

Rated 5 out of 5 stars

Thank you for being so responsive

Thank you for being so responsive
Via email and tel calls! Great service

Will definitely be using them again

October 6, 2025
Unprompted review
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Reply from Your Tiles

Hi,

Thanks so much for the kind words! We're really glad to hear you had a great experience with our team — it’s always a pleasure to help. We look forward to assisting with your next project!

Many thanks,
Your Tiles

Rated 5 out of 5 stars

The tiles look great! The delivery was on time

Tiles look very nice. The delivery driver Jed was great and helpful. Everything from purchasing to delivery was good.

October 1, 2025
Unprompted review
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Reply from Your Tiles

Hi Sandra,

Thanks so much for your kind review! We're really pleased to hear you're happy with the tiles and that everything went smoothly — great to know the driver made a good impression too!

Many thanks,
Your Tiles

Rated 5 out of 5 stars

Beautiful tiles thank you

Beautiful tiles thank you

October 1, 2025
Unprompted review
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Reply from Your Tiles

Hi Pamela,

Thank you for the lovely review! We’re so glad to hear you’re happy with your tiles — we hope they look fantastic in your space.

Many thanks,
Your Tiles

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Rated 5 out of 5 stars

Good store

Good store, great comms and helpful team

September 30, 2025
Unprompted review
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Reply from Your Tiles

Hi,

Thanks for the lovely review! We’re so glad to hear you had a positive experience with our team — we’re always here to help.

Many thanks,
Your Tiles

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. My Westminster victorian tiles received on time and in great condition. All my neighbours come to have a look at my front porch.

September 10, 2025
Unprompted review
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Reply from Your Tiles

Hi,

Thanks for the wonderful review! We’re so glad your tiles arrived safely and on time. Your front porch must look fantastic!

Many thanks,
Your Tiles

Rated 5 out of 5 stars

Simple & Swift

Your Tiles provided a swift, efficient service. The website was easy to navigate and it was clear and obvious as to what I was ordering. The tiles arrived promptly and I am really happy with the design/quality.

July 16, 2025
Unprompted review
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Reply from Your Tiles

Hi Leo,

Thanks so much for your fantastic review! We're really pleased to hear you found the website easy to use and that everything arrived promptly. Great to know you're happy with the design and quality too!

Many thanks,
Your Tiles

Rated 5 out of 5 stars

Top company

i have purchased from yourtiles several times and find the company very good to do business with.

September 24, 2025
Unprompted review
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Reply from Your Tiles

Hi Geoff,

Thanks so much for your kind words and continued support! We’re really pleased to hear you’ve had such positive experiences with us — it’s always a pleasure to help with your projects.

Many thanks,
Your Tiles

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Rated 5 out of 5 stars

Beautiful tiles.

Beautiful tiles.
More importantly, i had s few broken so i emailed and before long, the lady sent out replacements immediately.
Rare to recieve this kind of after sales care these days.
Usually you have a fight on your hands but Your tiles were amazing.
I will be back for more tiles.
If you need tiles.....go with this great company !

September 10, 2025
Unprompted review
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Reply from Your Tiles

Hi Angela,

Thank you so much for your amazing review! We’re really pleased to hear you love the tiles and that our team could get the replacements sorted quickly for you. It means a lot to know you felt well looked after — we’ll be here whenever you’re ready for your next project!

Many thanks,
Your Tiles

Rated 5 out of 5 stars

Good quality & value

Lovely tiles : very good communication & delivery

September 9, 2025
Unprompted review
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Reply from Your Tiles

Hi Roy,

Thanks for the great review! We're so pleased to hear you're happy with the quality, value, and service — we hope the tiles look fantastic in your space.

Many thanks,
Your Tiles

Rated 5 out of 5 stars

Exceptional customer service

Not only do I love the tiles I ordered (Persia flower) but I also love the terrific customer service offered by Your Tiles. My order was late, so I was refunded the delivery charge immediately. The people I spoke to were super helpful. In an age where a lot of customer service is a bit of a shambles Your Tiles really stands out. Thank you! Highly recommended.

September 10, 2025
Unprompted review
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Reply from Your Tiles

Hi Julia,

Thank you so much for the review! We’re delighted to hear how much you love your Persia Flower tiles — and it means a lot to know our customer service stood out to you. We always aim to make things right and keep the process as smooth as possible. Your recommendation is truly appreciated!

Many thanks,
Your Tiles

Rated 5 out of 5 stars

Great service

Yourtiles let me know when my desired tiles were back in stock, and the ordering process was very easy. Then when they arrived, we found that a number of them had broken in transit. However, yourtiles very quickly replaced the broken ones after seeing photos. Excellent service.

September 10, 2025
Unprompted review
Your Tiles logo

Reply from Your Tiles

Hi Adam,

Thank you for the fantastic review! We’re really pleased we could let you know when your tiles were back in stock and that the ordering process was smooth. It’s great to hear the replacements were sorted quickly too.

Many thanks,
Your Tiles

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Rated 5 out of 5 stars

Absolutely lovely tiles

Absolutely lovely tiles, came really quickly. Wrapped well so you can reuse the material. Would highly recommend!

September 1, 2025
Unprompted review
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Reply from Your Tiles

Hi Nicola,

Thanks so much for your kind review! We’re delighted to hear you’re happy with the tiles and that they arrived quickly and safely. Great to know the packaging was useful too — we really appreciate the recommendation!

Many thanks,
Your Tiles

Rated 5 out of 5 stars

Swift delivery

Swift delivery, and replaced the tiles which arrived broken very quickly

August 29, 2025
Unprompted review
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Reply from Your Tiles

Hi Laura,

Thanks so much for your lovely review! We’re really glad your tiles arrived quickly and that the replacements were sorted. We hope they look fantastic once in place.

Many thanks,
Your Tiles

Rated 1 out of 5 stars

Little care before and after - go someone else

We ordered for the first time as other companies were out of stock on this style of tile. We ordered the pallet delivery. And at this points things turned sour. The delivery chap was ok but a bit rough with the pallet. However who ever has packaged the tiles doesn’t care. They used a pallet which is too side between the gaps so any force used shakes the tiles and like ours being small as the delivery man moved the pallet tiles fell off from underneath and into the road. Thing get worse, because you are forced to order per tile. Some one very thoughtfully has just lobbed the loose tiles in a box and popped it on the pallet. Not secure or anything like that. You might have as well used an ice cream tub, at least it would have had a lid. Contacted customer service and zero movement on any compensation. Won’t be using again others be weary, no ability to do google reviews which is odd and a bit suspicious…

Updated : Thank you for looking into this. But unfortunately the “minor” issue as your portrait is not minor to us when we have paid £40 for YOU the company to package the tiles. I don’t think paying £40 and receiving a broken open card board box on top of the pallet is acceptable. Wonderful that you have sorted that out internally. Perhaps compensating the customer irrespective if the tiles are damaged or not! The time you have spent trying to justify this is wasted I am afraid. If I could upload a photo on here I would to show others.

1 star remains

August 19, 2025
Unprompted review
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Reply from Your Tiles

Hi Merlinsbeard,

Thank you for providing additional details – I have edited our response as we've now been able to locate your order and review the transcript from the webchat you had with our customer service team.

Having gone through the chat, we feel it’s important to clarify a few things. Your first message was regarding not receiving an order confirmation, which our team member explained was due to the email address not being entered when the order was placed. A copy of the confirmation was then sent to you straight away.

You also raised concerns about potential damage during delivery. Our team clearly explained the process for reporting any issues and advised that replacement tiles would be sent immediately if any were damaged. At the time of writing, we haven’t received a completed damages form or any follow-up, so we assume there were no breakages. Of course, if you have since noticed any damage, please do let us know — we’ll be happy to help.

From the images shared in the chat, the majority of your order appears to have been well packed, with full boxes securely affixed to the pallet. The pallet used was a standard format for this type of delivery. We do, however, agree that one smaller box containing loose tiles was not packaged to our usual standard. This has already been acknowledged to you by our customer service representative and fed back to the warehouse team for review. That said, it looks from the images that no tiles were damaged as a result.

As for ordering by the tile rather than by the box — this is a service we offer so customers can buy exactly what they need without the cost of excess material. Most customers appreciate being able to buy the exact amount they need, especially for smaller projects. If you had preferred to order by the box, our team would have been happy to assist with that.

We’d also like to address your comment regarding Google reviews. Customers are free to leave feedback on any platform they choose, we do not block reviews on any platform, and we respond to reviews wherever they are posted. We have nothing to hide, and constructive feedback is always welcomed.

If you do discover any damaged tiles or need further assistance, please don’t hesitate to reach out. We're more than happy to help — but in this case, we believe the order was delivered correctly and in good condition, with one minor packaging issue that’s already been addressed internally.

Many thanks,
Your Tiles

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