yeedi.com Reviews 28

Ich bin extrem enttäuscht von Yeedidu. Seit über sechs Monaten versuche ich, einen defekten Staubsauger auszutauschen, und nach vier Monaten habe ich schließlich eine Rückerstattung verlangt. Diese Rückerstattung hat über drei Monate gedauert und ist bis heute nicht auf meinem Konto eingegangen.

Der Support und Service sind absolut unterirdisch. Die Ware ist minderwertig und nach kaum einem halben Jahr Nutzung defekt. Der Kundenservice ist extrem unfreundlich und ineffektiv. Es ist unmöglich, einen Vorgesetzten zu erreichen, da der Support komplett nutzlos ist. Die Hälfte meiner Tickets wird ignoriert oder erst nach Tagen beantwortet.

Es scheint, dass das Team nicht einmal den Unterschied zwischen Gewährleistung und Garantie kennt. Ich rate dringend davon ab, bei diesem Unternehmen Roboter oder andere Produkte zu kaufen, da sie ihre Kunden auf das Übelste betrügen, wenn etwas kaputt geht. Spart euch das viele Geld und kauft woanders.

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I am extremely disappointed with Yeedidu. For over six months, I have been trying to exchange a defective vacuum cleaner, and after four months, I finally requested a refund. This refund took over three months and has still not been credited to my account.

The support and service are absolutely abysmal. The product is of poor quality and became defective after barely half a year of use. The customer service is extremely unfriendly and ineffective. It is impossible to reach a supervisor because the support is completely useless. Half of my tickets are ignored or answered only after days.

It seems that the team does not even know the difference between warranty and guarantee. I strongly advise against buying robots or other products from this company, as they cheat their customers in the worst possible way when something breaks. Save your money and buy elsewhere.

PROS
- First let’s put something clear: does the device does its job? It depends. It can vacuum but it cannot mop the floor efficiently. So, I guess that is a pro.
- The device is cheap because it comes from china and has Chinese technology. Other devices from European or American brands will be more expensive (but have way better performance!).

CONS
- The device had trouble to recognize the rooms from my place, living the kitchen “in the dark”. The robot is not smart!
- After 7 months of using it, something BROKE inside the device. Now it vacuums with less efficiency and makes A LOT MORE NOISE. The noise was already loud before, but now its so loud that I can’t even turn it on Sunday anymore (almost like a spaceship). It is way above the maximum limitation of decibels for house appliances.
- Terrible service for new parts. Eventually, you will need new parts to replace the old ones, things like filters or new bags. In my experience that happened already after 3 months. However, you can only buy it in their app and the app is horrible!! Not only most of the times they don’t have the parts that you need (specially for this robot), but also it is very hard to find out which parts are the right for your robot, because they don’t put enough information on the ad. In my case, I bought wrong parts, because they said I needed an item, and I bought the item with the same name on their app. But guess what, this was the wrong one!
- No returns of wrong bought parts or defective parts. If you ever buy the wrong part in their app for 20€ or even 50€ they will not refund you. They will not even send you the right one. Been there, done that.
- Terrible customer service. After I explained the situation that I bought the wrong parts for my device, they said they can’t do anything, that this is my mistake, and they won’t send anything from China. After I proved that that was their mistake because they had different items with the same name on their store, they said that they would send me the right part. They did not!! That was 6 months ago.

CONCLUSION
- Many reviews are good because people voted right after the device came in. When everything was fun and games, before it gets broken, makes more noise or before they must start the adventure to get new parts (filters, bags, and so on). And that will happen within 3-7 months. So, if you want a device for short term, be happy to buy it, but if you want something to last and have an easy life replacing the parts, stay away from this one!!
(check the video to feel the noise)

Love my yeedi mop and vac

The best rechina al support team u have come across
They helped me step by step trouble shoot my teedi hybrid 2 . When the product was found to be faulty due to a sensor malfunction, they replaced my unit with a very good refurbished one. The yeedi support team were very fast to answer and kept communication frequent until the replacement unit arrived. The yeedi works very well for me in general but it was their technical support team which made me give 5 stars as I have never received such good support from a company before