Very bad quality. Breaks after 7 months!
PROS
- First let’s put something clear: does the device does its job? It depends. It can vacuum but it cannot mop the floor efficiently. So, I guess that is a pro.
- The device is cheap because it comes from china and has Chinese technology. Other devices from European or American brands will be more expensive (but have way better performance!).
CONS
- The device had trouble to recognize the rooms from my place, living the kitchen “in the dark”. The robot is not smart!
- After 7 months of using it, something BROKE inside the device. Now it vacuums with less efficiency and makes A LOT MORE NOISE. The noise was already loud before, but now its so loud that I can’t even turn it on Sunday anymore (almost like a spaceship). It is way above the maximum limitation of decibels for house appliances.
- Terrible service for new parts. Eventually, you will need new parts to replace the old ones, things like filters or new bags. In my experience that happened already after 3 months. However, you can only buy it in their app and the app is horrible!! Not only most of the times they don’t have the parts that you need (specially for this robot), but also it is very hard to find out which parts are the right for your robot, because they don’t put enough information on the ad. In my case, I bought wrong parts, because they said I needed an item, and I bought the item with the same name on their app. But guess what, this was the wrong one!
- No returns of wrong bought parts or defective parts. If you ever buy the wrong part in their app for 20€ or even 50€ they will not refund you. They will not even send you the right one. Been there, done that.
- Terrible customer service. After I explained the situation that I bought the wrong parts for my device, they said they can’t do anything, that this is my mistake, and they won’t send anything from China. After I proved that that was their mistake because they had different items with the same name on their store, they said that they would send me the right part. They did not!! That was 6 months ago.
CONCLUSION
- Many reviews are good because people voted right after the device came in. When everything was fun and games, before it gets broken, makes more noise or before they must start the adventure to get new parts (filters, bags, and so on). And that will happen within 3-7 months. So, if you want a device for short term, be happy to buy it, but if you want something to last and have an easy life replacing the parts, stay away from this one!!
(check the video to feel the noise)