Zizzi Ristorante Reviews 697

TrustScore 2.5 out of 5

2.5

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers have expressed mixed feelings about the staff, with opinions varying widely. Some people encountered issues with their orders, expressing dissatisfaction. Many consumers report that the portions are too small for the price. Some people mention problems with the food quality, with reports of dishes being overcooked, cold, or bland. A few reviewers also note issues with the service, including slow service, inattentive staff, and mistakes with orders.

Based on these reviews

Rated 2 out of 5 stars

Firstly the good news (Zizzi Wigmore Street,London)... Meal booked for pre Concert, so at 17.30 and we were welcomed by pleasant staff who were efficient and helpful throughout...Value wa... See more

Rated 2 out of 5 stars

Booked a table for a special occasion. Arrived early and advised we had a table booked. Female member of staff wasn’t interested and waved us to our table. Waited 20 minutes to be served as someone el... See more

Rated 2 out of 5 stars

Visited Zizzi Port Solent, not the best experience, staff were friendly and polite but the food was sub standard, calamari was cold and chewy, pigs in blanket bomme only partially heated, lobster past... See more

Rated 3 out of 5 stars

My sister & I went for our traditional zizis visit in princes sq Glasgow, on Sat 21st Dec, it will unfortunately be the last, we were informed we had our table for an hour. Our server said ,oh the foo... See more

Rated 1 out of 5 stars

I was very disappointed with my experience today having dinner at Zizzi restaurant. I really like Italian cuisine so I chose that restaurant today with big hope to enjoy my food. But unfortunately... See more

Rated 1 out of 5 stars

I have been waiting for someone to be seated, but even when the waitress were next to us she don't even look at as and walk away to chat with guy from bar we been waiting for 5 to 10 min everybody fr... See more

Rated 1 out of 5 stars

This is the most disgusting pizza I have ever ordered. This is not dough but a piece of incomprehensible sour pancake for 18 pounds. If you want to be disappointed, you can order. It looks poor with 5... See more

Rated 1 out of 5 stars

Zizzi restaurants are no longer an accredited gluten free option & can no longer cater for coeliacs or those with gluten allergies, yet they are not making this clear when ordering in restaurants!!! B... See more

Rated 1 out of 5 stars

Most restaurants in Bracknell are helping mum's and dads by offering "kids eat free" this summer holiday. They have got some great publicity, of the right kind, on flyers etc advertising the great... See more

Rated 1 out of 5 stars

Would definitely not reccomend, we visited Sunday 17th November. My husband had Chicken Milanese, the chicken was greasy and overcooked. My carbonara was bland and tasteless. The staff were uninterest... See more

Rated 2 out of 5 stars

Zizzi Lakside what a shambles!!!. Me my son and my mum went for a meal after being at bowling, well firstly on entering we had to wait 10mins to be acknowledged a waiter then comes over at last! And s... See more

Rated 1 out of 5 stars

Have visited zizi in Bournemouth and last night in Brighton, have ordered dishes with burrata cheese in the dish and on both occasions they have substituted mozzarella for burrata without telling me.... See more

Rated 1 out of 5 stars

Zizzi Norwich. Nothing we wanted on the menu was available. We had a table for 4 tonight. Everything we wanted to order was unavailable (incl. Starters and Mains). The staff kept on coming back to att... See more

Rated 1 out of 5 stars

The only positive I could say about this visit to Zizzi's is the staff were friendly and did their best to provide a good service. The food? Absolutely awful and expensive. My partner chose a past... See more

Rated 1 out of 5 stars

visited St Katherines Dock. Tesco site told us vouchers were good for that restaurant which we downloaded. Having eaten our meal were were told that restaurant had withdrawn from the scheme, given a... See more

Rated 1 out of 5 stars

Went to the Basingstoke Branch for a Birthday meal with my Wife and was really looking forward to it. It went downhill from the moment we sat down. Firstly they didn't have the pasta meal my wife want... See more

Rated 1 out of 5 stars

Shocking service. Waited and ignore to be seated. Once seated was relocated to make way for a 'big' party. Asked for order but wasn't ready, then kept waiting and waiting for service. Staff are either... See more

Rated 1 out of 5 stars

Ordered a takeaway from the Salisbury restaurant via Uber. 2 x Six Layer Lasagne and 1 x Carbonara. Each was £15, and it came in a small container for each which was only half full. Child portion s... See more

Rated 2 out of 5 stars

Sutton Zizzi’s The starter was cold and overcooked. We were so hungry that we ate it. Complained to the waitress who apologised but didn’t seem to care. Main meal ok but the spaghetti bolognese was a... See more

Rated 1 out of 5 stars

Placed order online, called the Zizzi Cutty Sark a second later after placing the order to request the food not to have a particular ingredient. They agreed and said they will let the kitchen know.... See more

Rated 1 out of 5 stars

Terrible experience. Slow service, cold food, and rude staff. Nothing tasted fresh. Definitely not worth the money — won’t be back. In the Hornchurch branch

Rated 1 out of 5 stars

Booked Zizzi Port Solent got a text the day before saying we confirm your booking reply yes if still going so replied yes, On the 14th turned up at 7.50 for a 8pm booking couldn't even get in the... See more

Rated 1 out of 5 stars

They didn’t let us in, without even apologies. They had spaces outside, but the waiter said” I can’t serve you outside, I am not a machine and it is only me working”. So disappointed. It happened... See more

Rated 1 out of 5 stars

The waitress asked how many, 2 we said, she grabbed some menus then immediately walked off. She could be seen ranting at the chef, then at another waiter, then she walked into an office and could b... See more

Rated 2 out of 5 stars

Zizzi Salisbury. Had a great meal on the last visit. This time the food was barely warm. Could have sent it back but a table of 12 ordered just after us so it would have been a long wait.Asked twice f... See more

Rated 4 out of 5 stars

First time out dining after covid-19. Zizzi @ Banstead was so busy . Food took a little longer to reach us but our amazing waitress Georgia kept us informed the whole time . Food has always been e... See more

Rated 2 out of 5 stars

The 2 stars are for the brilliant service! However my normal favourite calami was sliced so thinly it was 90% batter and pretty tasteless at that and then there was the vegan version of Venison and... See more

Rated 2 out of 5 stars

Usually i’d rave to all my friends about going to Zizzi, wether it’s for their chocolate melt or their softails.. However, this time the service was painfully slow, they took 20 minutes to clear away... See more

Rated 1 out of 5 stars

Zizzies in Romford Brewery Me and my 2 kids 13 and 14 Overpriced and service was shocking. Dontgo to this chain of restaraunts.. Far better and much better value for money ones out there .. £63... See more

Rated 4 out of 5 stars

Been to many Zizzi branches over the past few years multiple times and will keep going back to my favourite ones in Richmond and Sutton. At times I've had issues with them, with the staff being rud... See more

Rated 4 out of 5 stars

Bracknell Branch Went for a lunch with a friend at the Bracknell Branch of Zizzi. The staff were incredibly friendly and helpful. We did have a issue with one of our main meals coming out o... See more

Rated 4 out of 5 stars

Recently visited Zizzi Stratford and was very impressed by the friendliness of our waiter Mirko. He was very attentive and the food was served promptly. The only improvement would be on the food as wa... See more

Rated 3 out of 5 stars

Lovely place (Roxburgh Court Edinburgh) good service but huge disappointment with salad! Three of the group ordered goats cheese salad which cost over £11- got really small portion, had to search for... See more

Rated 3 out of 5 stars

Ordered a delivery via Uber Eats from Wembley LDO, service was fairly timely and driver was great. The food, two lots of pasta and a rustica pizza, portion sizes have definitely reduced!!! Pasta was g... See more

Rated 4 out of 5 stars

Had a very enjoyable evening at Zizzi's Rushden Lakes. Service was excellent, enthusiastic and friendly, but also felt safe in these challenging times. Thanks to Gosia. Busy on a Tuesday with Eat out... See more

Rated 4 out of 5 stars

When I went to Zizzi the food was amazing and the staff are very considerate and kind. The only problem was that they couldn’t let some people in because they had a to long of a wait for people’s main... See more

Rated 4 out of 5 stars

I have dined at Zizzi's several times and have always enjoyed the food. The restaurants are well presents and clean . The only thing that lets this chain down is the staff . They are pleasant but no... See more

Rated 3 out of 5 stars

I am a regular visitor to Zizzi Brighton Marina, but yesterday was poor slow service, the waiters looked unkempt, unshaven and greasy. The food when it came was good as it usually is. But the staff se... See more

Rated 4 out of 5 stars

Don't get me wrong I love Italian cuisine, especially olives, and I love Zizzi's. Every year my wife and I go for our anniversary together. However, we have started to notice over the years that the p... See more

Rated 4 out of 5 stars

Visited the restaurant in Stratford last week with a friend of mine and was served by an amazing lady called Ola. Always smiling and super helpful. Thank you for being brilliant. I really enjoyed it!

Rated 1 out of 5 stars

We used deliveroo. They delivered off items, missing items and incorrect items yhe meal cost £68.25 and deliveroo only offered a refund of £12.71, not even covering the missing meal cost, let alone th... See more

Rated 3 out of 5 stars

Dined in Market Harborough branch yesterday Thoroughly enjoyed the food but portions too small for the cost ! After all it’s just cheap pasta. Another reason people aren’t eating out so much. Too... See more

Rated 2 out of 5 stars

We went yesterday at 5pm to sutton zizzi, we were there a full 90 minutes ffs, the starters nice yeah lovely, the pizzas must of been left out and forgotten so when it arrived was luke warm, I ate min... See more

Rated 1 out of 5 stars

Haven’t been to ZiZi in years, so we thought to try it to see if it was any better, but it wasn’t. Visited the Trafford Centre restaurant, food arrived way too early despite us specifying it needed to... See more

Rated 3 out of 5 stars

Zizzi Westfield Review I'm not really a fan of Italian food. But just food in general. We had a pleasant enough evening, but service could have been better. I liked the opti... See more

Rated 3 out of 5 stars

Excellent all round BUT! What ruined it for us was the anticipation of tips..... The food was expensive which we expected as it is London and we were day trippers there, £82.94 for a main mea... See more

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Company details

  1. Restaurant
  2. Italian Restaurant

Information provided by various external sources

Our restaurants are run the Italian way - passionate and homely with a little flair. Wherever you are, something you can always be assured of is a warm welcome.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

697 reviews

5-star
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1-star


Rated 2 out of 5 stars

So so

Noisy, receipt included tip despite no service etc.

October 14, 2025
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Rated 2 out of 5 stars

The Good and the Bad

Firstly the good news (Zizzi Wigmore Street,London)...

Meal booked for pre Concert, so at 17.30 and we were welcomed by pleasant staff who were efficient and helpful throughout...Value was terrific for quality food, Prosecco and we benefitted from our Zizzi Zillionaire's Club offer...Table and seating was comfortable

Now the Bad news...

The upper floor restaurant was commandeered by a birthday party of c20 schoolchildren which was by default Noisy and ruined any potential peace and atmosphere - This could have been avoided by either having the party group in the downstairs area OR had we been warned previously by the restaurant that a large party was planned, therefore allowing us to change our booking (other restaurants have successfully previously used this ploy to our delight)

Secondly, the atmosphere was further ruined by the awful quality of the music speakers (hollow and no Bass) which is such a pity when the owners have spent a fair amount of money in furnishing the restaurant

Shall we return?....Doubtful since there are many other fine choices in the same area

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

Great expectations…

I was very disappointed with my experience today having dinner at Zizzi restaurant. I really like Italian cuisine so I chose that restaurant today with big hope to enjoy my food. But unfortunately our expectations failed. Starters( one of which didn’t arrive) I received this after main course, Pasta was overcooked, which is unacceptable in Italian recipes, very greasy and no taste absolutely … I wish very best to Zizzi and hope they will improve quality of service and food.

September 27, 2025
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Rated 1 out of 5 stars

This is the most disgusting pizza I…

This is the most disgusting pizza I have ever ordered. This is not dough but a piece of incomprehensible sour pancake for 18 pounds. If you want to be disappointed, you can order. It looks poor with 5 thin sausages. Don't be fooled, dear customers, by their second pizza as a gift, this is a complete deception of taste and money. They are definitely not Italians.Wery sadly

September 9, 2025
Unprompted review
Rated 2 out of 5 stars

Earl’s Court 16910379947

Booked a table for a special occasion. Arrived early and advised we had a table booked. Female member of staff wasn’t interested and waved us to our table. Waited 20 minutes to be served as someone else’s bill was on the QR code. Drinks arrived and the cork had not been removed from our bottle of wine. ??? No one seemed then capable of removing the cork until the manager intervened. This guy was running around like a blue arse fly while the other staff did very little including then female corpse who greeted us. Pretty embarrassing to be honest, the manager should be promoted and the rest sent to the job centre. Food was great - service was utter shite.

August 23, 2025
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Rated 5 out of 5 stars

Portsmouth-Zizzi

Julia was wonderful, accommodating all our requests with ease, patience and a smile! The lasagne was the best I have tasted in years, no overwhelming garlic.

August 18, 2025
Unprompted review
Rated 1 out of 5 stars

They didn’t let us in

They didn’t let us in, without even apologies. They had spaces outside, but the waiter said” I can’t serve you outside, I am not a machine and it is only me working”.
So disappointed.
It happened in Gloucester Zizi.

August 18, 2025
Unprompted review
Rated 3 out of 5 stars

Zizzi Westfield - Please clear our table

Zizzi Westfield Review

I'm not really a fan of Italian food. But just food in general.

We had a pleasant enough evening, but service could have been better.

I liked the options for the kids starter.

I was surprised at the limited drink options with kids meal. There didn't seem to be a healthy option. When I mentioned this to the waiting staff, no alternative was offered.

I was disappointed that all our food wasn't delivered to the table at the same time. I would have thought this would have been a basic requirement, as people who spend money to go out for a meal together, would like to eat together.

Italian food seems to be a festival of Carbohydrates. Which wasn't ideal for my no carbohydrates diet. I decided on a chicken salad, but would have Preferred something more substantial.

It was also disappointing that our finished plates were not removed until after our desserts. So we had to move our meal plates to one side, in-order to make Space for our dessert. Sadly another basic error in service.

Unfortunately, the mobility toilet was not in a good state.

It seems clear from this and other reviews, the food is very good. But the service does not match the quality of the food.

Sadly this is happening alot.
Restaurants with great quality food are cutting corners with low staffing levels. I hope this does not prove to be a false economy for Zizzi.

August 5, 2025
Unprompted review
Rated 1 out of 5 stars

I have been waiting for someone to be…

I have been waiting for someone to be seated, but even when the waitress were next to us she don't even look at as and walk away to chat with guy from bar we been waiting for 5 to 10 min everybody from staff knows we waiting to be seated but no one come to even say something like could you wait a sec. Or something so after being ignored we just walk away . Disrespectful meadowhall Sheffield

August 10, 2025
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Rated 1 out of 5 stars

Kids Eat Free, well not in Zizzi :-(

Most restaurants in Bracknell are helping mum's and dads by offering "kids eat free" this summer holiday. They have got some great publicity, of the right kind, on flyers etc advertising the great efforts the town is going to for school kids.

Unfortunately, Zizzi's is having nothing to do with it and is one of the few who are totally refusing to join the scheme in Bracknell. When I asked them why, they couldn't or wouldn't answer, they just suggested I travel to another town.

I sort of took their advice and instead I travelled to another restaurant, Pizza Express, right next door to Zizzi. Great pizzas so Zizzi have done us a favour and we will move our elegance to our new find from now on......

August 5, 2025
Unprompted review
Rated 3 out of 5 stars

Tipping Culture! - Bankside London.

Excellent all round BUT! What ruined it for us was the anticipation of tips.....

The food was expensive which we expected as it is London and we were day trippers there, £82.94 for a main meal, garlic bread, two soft drinks and ice cream but it was very satisfactory.

Tips.... I do hate (with passion) the hidden added 'Optional Team Tip' as they call it. I'm not mean, I did give the girl a fiver in cash, I like to choose WHO I voluntarily give my tips to if I wish to give one, but when I queried the added tip on the bill she turned very glum, it was embarrassing and unpleasant even though we half expected and talked about (wife and I) this before the bill came.

Does not these restaurants etc not pay minimum wages for their staff? McDonalds and many other businesses do not add tips, and in my low paid job, I never got tips, so why is this becoming the fashion here? we are not the United States of America!

We would have revisited this restaurant again if tips had not come up, now it is unlikely we would go back for fear of further embarrassment and being remembered.

August 2, 2025
Unprompted review
Rated 2 out of 5 stars

Awful

Zizzi Lakside what a shambles!!!. Me my son and my mum went for a meal after being at bowling, well firstly on entering we had to wait 10mins to be acknowledged a waiter then comes over at last! And seats us in direct sunlight i then asked to be moved. They came round so quick to order our drinks we hadn't even looked but took forver to order our food my mum had to get the waiters attention. Food came we couldn't finish it all so we asked for some takeaway boxes, the waiter only brings 2!!!. The experience was awful they are too busy focusing on the uber eats/just eat people. Do not recommend!!!

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

Rubish

Food was ok, my kids both ordered a kids meal, and it took 2 hours waiting overall. Drinks came fast but nothing else did. When we paid the bill they still have not cleared the first course. They also overcharge me.

July 23, 2025
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Rated 1 out of 5 stars

Zizzi Norwich - We walked out.

Zizzi Norwich. Nothing we wanted on the menu was available. We had a table for 4 tonight. Everything we wanted to order was unavailable (incl. Starters and Mains). The staff kept on coming back to attempt to take the food order and when we'd chosen alternatives, they werent available either. There seemed to be particular issue with no mozzarella cheese. We left, but we had to pay for the drinks. The staff should really state what is NOT available as they give you the menus. Also - I'll never order drinks first, without the food order. Lesson learned. A wasted evening, but glad we walked out.

July 17, 2025
Unprompted review

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