zentrada Reviews 4,050

Excellent good

The delivery process is very long and slow. Plus, there's just too much - you don't have time to read it.

I am satisfied with the products received; they match the description and quality presented on the platform. The delivery time was exactly as communicated in advance, so it was respected, but I still find it quite long for the needs of a new online shop.
In the future, I would appreciate if faster delivery options could be available, as this would better support business activities.
Overall, the experience was positive and I will continue to use the platform.

Boxes smell mouse piss. able clock make quite a noice which is disturbing.

Poor Customer Support and Conflicting Information

My experience with Zentrada has been quite disappointing. The customer support is weak, unprofessional, and sometimes even rude in communication with customers.

In particular, their representative Alexander provided me with conflicting information. At first, he assured me that they could provide certain documents, which made me plan accordingly and spend my time based on that information. Later, he completely contradicted his own statement and said those documents were not available at all. This inconsistency wasted my time and caused unnecessary frustration.

Additionally, the overall support team often gives incorrect and misleading information and handles customer inquiries in an unfriendly manner. Such lack of clarity and professionalism makes working with Zentrada very difficult.

Because of these issues, I can only give 3 stars.

Received order in time in good condition. Items are good quality and well packaged. Really satisfied.
Thank you Zentrada.

Excellent service! Products arrived very well packed, no damage at all. Thank you!

Site is friendly to manage regarding interface though extra filters in category selection would be very usefull plus some products were in wrong categories, registration was quite easy, ordering was easy though I find it that in MIX order only logistics are fair, which also can be discussed with account manager in order to let you know what needs to be added, product wise, in order for the expense percentage to be desirable. The delivery dates were correct, exactly 3 weeks, products arrived and there was no problem with them, numerical or quality wise. Maybe in next orders I would go with subscription as well, if they keep up the optimal result.

Delivery times are a bit out but amazing Service.

My first order, but so far so good. Everything was done quickly and correctly.

Borderline offensive, unprofessional behavior.
Aggressive one-line replies.
No willingness to discuss.
I feel like I was scolded or something, for no reason.
If that is the level of customer support you provide, I am sorry to have contacted you.

very convenience

terrible, shipment overdue by 12 days.

Transit time very long. Shipment could have been packed in 2 boxes . Had to pay unnecessary freight charges for the extra box. Boxes were stuffed with shredded cardboard to full up. If we pay extra freight the products become expensive.

Great opportunities, prompt answers , helpful to any questions or problems.Totally satisfied!