Nikolaos

An order made from Zentrada was received and there were somes issues (missing item, smashed/missing outer product boxes). Nobody when ordering from abroad, want issues like that happening, because first you loose money on the products cost/logistics ration and second because you grow insecure if you are going to get your money back. The procedure was smooth, photos and description of the problem, short discussions with account manager and in a matter of like 2-3 working days, got almost a full refund of what my initial requests were. So, platform has been checked with a bad scenario and proved to be trustworthy, fast and reliable. Situations like these keep customers, add customers and improve business potential for both sides.

Site is friendly to manage regarding interface though extra filters in category selection would be very usefull plus some products were in wrong categories, registration was quite easy, ordering was easy though I find it that in MIX order only logistics are fair, which also can be discussed with account manager in order to let you know what needs to be added, product wise, in order for the expense percentage to be desirable. The delivery dates were correct, exactly 3 weeks, products arrived and there was no problem with them, numerical or quality wise. Maybe in next orders I would go with subscription as well, if they keep up the optimal result.