Very unprofessional, truly sad
Borderline offensive, unprofessional behavior.
Aggressive one-line replies.
No willingness to discuss.
I feel like I was scolded or something, for no reason.
If that is the level of customer support you provide, I am sorry to have contacted you.
Reply from zentrada
Dear Mr Arizanis
We’re truly sorry to hear about your recent experience with our customer support – it is absolutely not the standard we strive to uphold. Please accept our sincere apologies if any of our communication came across as unprofessional or dismissive.
We take feedback like yours very seriously and would like to investigate this matter internally to ensure it doesn’t happen again. To do so, we would greatly appreciate if you could share more details or forward the relevant conversation to julian.till@zentrada.com.
We are committed to improving and hope to have the opportunity to restore your trust.
Best regards,
Julian Till
zentrada.com