yettel.bg Reviews 42

Horrible company . You can’t close your contract when is expiring after years of contract and even if you paid any of your bills there’s another bran new monthly bill because technically this is you new contract bill . Also you can’t close your contact when is finish from distance as you need to be physical in the branch when you signed the contract from the beginning. Ridiculous. Stay away from them

Worst phone company ever existed. There are always hidden fees every month. Internet is not even working properly. It switches off randomly. Their prices are absurd and is not worth the services they offer. Absolute scam.

Today my 86 year old Mum walked into a Yattel shop by mistake - she meant to enter A1 which is next door in Iztok in Sofia. She has a contract with A1 and wanted to ask them to help her with her phone which was not working. Instead of assessing the situation and helping her, Yattel staff sold her a new contract with phone...To this moment my Mum is not aware that they have sold her a contract - she said they made her sign something, she though she was getting a new phone! I called and asked them to cancel everything they did today but they are saying she HAS to buy the phone at full price 410 leva even if they cancel the contract. They have taken advantage of my mother and her advanced age and the fact that she was alone. The helpdesk people (I spoke to a few) wanted to help but clearly couldn't, they are a waste of time, there wasn't a way, they said, to speak to anyone in charge, the shop doesn't have a phone number to call (this is a phone shop!!!!) and the shop manager twisted everything making it our fault throughout, not his (I spoke to him on my Mum's phone) . He said my mother was well aware of what was taking place which clearly she wasn't. Terrible way to treat people, heartless and greedy! Avoid at all cost!

Horrible customer service, they always find something to add to my bill, and I am so disappointed and I regret signing a contract with them.Dont go with yettel.

bad internet actually, they dont have good customer support and they wont listen to you and your complaints and find solution to fix them!!!!

Absolute scammers! I was a victim of the unlawful addition of a mobile service to my television and internet contract. They pushed "free" accessories on me that I later had to pay for. They also included extra services in a fixed-term contract, preventing me from canceling without a penalty, despite the initial information that it could supposedly be stopped monthly... Incorrect, rude, and fraudulent. The headquarters protects these employees and brazenly blamed me, quoting almost literally: "You should have watched what you were signing..." Extremely impudent and unpleasant attitude. After my contract expires, I will never again bind myself to this company, not even for free!

Most diabolical ,lying company in Bulgaria right now. The office in mall Plovdiv is a joke. They only try to extort you for money. Only when you raise your voice you obtain your rights. Never again

Absolutely diabolic company. When you start fro signing up to renew your contract and all the offers that they make in between and lastly just now they send me discount code from their weekly game wich for change was alright 20p off petrol at “Eko” but surprisingly the petrol stations dont work with this code. Just stay away from them

I purchased a travel SIM card from the Yettel store in Budapest. We were there for two days but travelling to Croatia. It costs 30€ and won’t work in Croatia. We were clear that we needed coverage for Croatia. We have had a frustrating day navigating without wifi. Waste of money as I now have to buy another SIM card.

As a Yettel customer living in Bulgaria, I recently travelled to Dubai for a week. While overseas, I closely followed the roaming instructions on the Yettel app and website. Specifically, I purchased and activated an €8 data roaming package (1 week, 1GB). Every step of the activation was confirmed by sms sent to my phone. I used the data very sparingly, mostly relying on free WiFi at the hotel and at shopping malls. Since coming back to Bulgaria, Yettel has sent me bill after bill, totalling €200+ so far and counting. The staff at their Razlog branch tried to convince me that there is no UAE roaming package (?!) and/or I never activated roaming services on my phone (??). Lesson learned: Never ever roam with Yettel. A few MB of data will cost you more than your plane ticket, whatever package Yettel may have promoted and sold you.

Lacks transperacy, even just to see a breakdown of the monthly amount you owe them you still have to make a special request and wait for a few months for the new activated access to take place! Stay away!

Bs cover over hungary.

Katastrofa. Nista vise . Bezite od ovih idiota I prevaranata.
Los totalno

Being a tourist, we made it clear while buying the sim that we need it for 3 countries, Hungary, Austria and Germany to which the sales agents at a very big store in Budapest told us that the sim will work in all the aforementioned countries. The sim worked smoothly in Budapest, however when we visited Austria it suddenly stopped working and the customer service weren’t able to help us out. Only solution they offered us was that to visit store in Hungary which was impossible as they were not having any physical store in Austria or Germany. This means that they deceived us at the time we purchased their sim. I will not recommend anyone to buy yettel.

Lame ass excuse for a mobile operator! Always read the full contract, and just so you know its most likely way cheaper just to pay your eu roaming tax than buy from here! You never know what they make you sign, even if u read top to bottom! They always make YOU the one who made a mistake even tho they purposefully make it so you do it without realising! Even the prepaid cards have a catch, when you try to refill them they give you something laughable, and dont even let you choose, and if you are trying to use them to pay ur mangalski parking thats with the miserable "green zone"(nothing green in that autistic joke) its impossible!!! They just dont allow credit to go to ur card! They JUST ADD MORE MINUTES AND INTERNET!!!WHAT THE F U MISERABLE JS

We went to another country. We did not have service, we were not able to call anyone, no internet no way to connect with our airbnb host. I WROTE ON INSTAGRAM AND FACEBOOK TO PROVIDE US WITH A LINK TO BUY A PACKAGE SO THAT WE CAN USE OUR PHONES but the support did not help. They also charge us 700bgn for this AND IT COULD OF BEEN MORE. We both telecon tourist card for internet and viber service. It worked for less then a minute. YETTEL IS BS!

As per their website and app it was written that you receive 10 mbps of mobile data after your 10 000 MB of monthly free high speed traffic is used. I purchased this contract online and once I received it in the paper contract was written that I receive 2 mbps after your high speed package expires. 5 times less than what it was CLEARLY OFFERED on their website and app. I have been contracting their customer support and offices daily for a month and no one paid attention or fixed my contract. All the employees I contacted through phone calls, contact forms etc accepted that it was their fault and they would do a research about it. Already 1 month...nothing

DO NOT BUY a Yettel prepaid card that is advertised to have roaming minutes and internet included. They often do not work, and if they do it is after long conversations with Yettel - that is if you have another number that has roaming so you can call them.

Almost missed my taxi and other events because Yetter prepaid is simply completely unreliable for roaming.

They subscribed me to some lucky ticket game without my concent that charge me 0.4 per day and you cannot cancel until you call they customer service that charges 0.04 per min (no other mobile service charges for their customer service) than you wait 10min in queue you being charged of course. DO NOT SIGN ANYTHING WITH THESE CROOKS

Yettel lied my father when signing previous contract about a free card with internet, that was paid. Also his contract was indexed first with 20% and then with 10% for less than 2 years.
It's absolute scheme to rob people and force them to pay more and more.
Better don't sing any contract use the carrier on the terms you want.