Avoid at all cost! Want to charge my 86 year old Mum 410 leva for a mistake.
Today my 86 year old Mum walked into a Yattel shop by mistake - she meant to enter A1 which is next door in Iztok in Sofia. She has a contract with A1 and wanted to ask them to help her with her phone which was not working. Instead of assessing the situation and helping her, Yattel staff sold her a new contract with phone...To this moment my Mum is not aware that they have sold her a contract - she said they made her sign something, she though she was getting a new phone! I called and asked them to cancel everything they did today but they are saying she HAS to buy the phone at full price 410 leva even if they cancel the contract. They have taken advantage of my mother and her advanced age and the fact that she was alone. The helpdesk people (I spoke to a few) wanted to help but clearly couldn't, they are a waste of time, there wasn't a way, they said, to speak to anyone in charge, the shop doesn't have a phone number to call (this is a phone shop!!!!) and the shop manager twisted everything making it our fault throughout, not his (I spoke to him on my Mum's phone) . He said my mother was well aware of what was taking place which clearly she wasn't. Terrible way to treat people, heartless and greedy! Avoid at all cost!
