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Wide Fit Shoes Reviews 9,004

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the wide selection of footwear available, especially for those with wide feet, highlighting the availability of various sizes and widths. People value the quality and comfort of the shoes, with some mentioning specific brands and models that fit well. The service is generally considered excellent, with staff being friendly, helpful, and knowledgeable both online and in-store. Consumers are pleased with the prompt delivery service and clear communication throughout the shipping process. The return and exchange system is also praised for being easy and efficient, with quick refunds. However, opinions on orders are mixed. While most are satisfied, some experienced issues with incorrect items being sent or delays in delivery. A few reviewers mentioned problems with refunds.

Based on these reviews

Rated 4 out of 5 stars
Verified

I’m glad I found Wide Fit Shoes (although their location in the UK can have tariff troubles for this US A customer) because my 4E feet have been problematic since childhood. It’s nice to be able to fi... See more

Company replied

Rated 4 out of 5 stars
Verified

My new Widefit slippers are very pretty but they are not protective for people with walking problems. The Velcro on the straps going over the top of the foot is not long enough which means the strap... See more

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Rated 4 out of 5 stars
Verified

Great collection particularly if you are having wide feet or require wide fit shoes. The senior owners are much more customer focussed, friendlier and helpful than the younger owners who come across a... See more

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Rated 4 out of 5 stars

Pleased with deep enough shoe to relieve pain in my damaged feet but can’t find them again in navy or black. Present ones are white not so suitable for winter. Women's Wide Fit Skechers 124508 Go wa... See more

Company replied

Rated 5 out of 5 stars
Verified

Good delivery but not good telephone help about sizes. Could not hear or understand what the customer service person said HAD A CALL FROM GEMMA , GEMMA SORTED MY PROBLEM STAIAGHT AWY . Vwry go... See more

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Rated 5 out of 5 stars

The choice of shoes is amazing. The choice of sizes, including width size, it’s phenomenal. A very easy site to use the only problem being the choice is so great that it is difficult to make a dec... See more

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Rated 5 out of 5 stars
Verified

The house shoes ordered were what was needed, well made and with the Easyb profile providing a good supportive fit. One query over sizing - the sizing chart on the site provides different values from... See more

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Rated 5 out of 5 stars
Verified

The easyb design offers the wider fit around the front of my feet which other wider fit designs do not. The shoes are also well made using supple leather without seams so enhancing comfort. They also... See more

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Rated 5 out of 5 stars
Verified

I purchased a pair of hiking boots for holiday but needed the next size. Wide Fit did everything they could to get the replacements to me in time. I have purchased from Wide Fit a number of times, the... See more

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Rated 5 out of 5 stars
Verified

When you need to find a trainer that can fit orthotics and orthoses, it's so good to find a company that can recommend and source exactly what you need. An extra bonus is that the trainers are fashion... See more

Company replied

Rated 5 out of 5 stars
Verified

So grateful to have found you! Fast delivery of great trainers that actually fit my daughter. We measured first using the website print out, and she’s so happy. Shame they’re so expensive, despite be... See more

Company replied

Rated 5 out of 5 stars
Verified

Very happy with my New Balance trainers which arrived soon after ordering. Ordered two different sizes and returned one pair. Returns process worked well and the refund was in my account quickly. Woul... See more

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Rated 5 out of 5 stars
Verified

I’ve bought from Wide Fit shoes on a few occasions. This time I bought hiking boots but being between sizes I opted for the wrong size. Wide Fit’s return and exchange system is excellent. I need the r... See more

Company replied

Rated 5 out of 5 stars

Ordered 3 pairs online, I have severe bunions and can rarely find a 6E UK size 12 decent trainer. I ordered 3 New Balance and one was good so I travelled from Bournemouth to visit this tiny store, bu... See more

Company replied

Rated 5 out of 5 stars
Verified

Went to the shop in person. It's a no frills shop. I got excellent service and advice. The gentleman was experienced and cared about the service he gave. He told me the truth about what footwear was s... See more

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Rated 5 out of 5 stars
Verified

It is really difficult to find relevant information relating to wide fitting shoes. In this case there was concise sales information on site. It was easy to buy online. Really prompt delivery with up... See more

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Rated 5 out of 5 stars
Verified

I ordered a pair of nike wide fit trainers for my son.ihe didnt keep them as id gone tpo far and they were too big .howrver i returned them and received s refund . THEIR customer service is excelle... See more

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Rated 5 out of 5 stars
Verified

Although we measured, the instep being higher than normal made shoes tight. After returning and reordering a couple of times we got a good fit. Must say returning is no problem at all and money is... See more

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Rated 3 out of 5 stars
Redirected

The first time I bought trainers on Wide Fit Shoes I was pleased because they were comfortable. When they needed replacing I happened to discover that I could buy the same exact trainers from another... See more

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Rated 3 out of 5 stars
Verified

ordered 1 type of new balance shoe another type sent despite instruction by Jasmine telephone rep. to w/house staff She has been very efficient and helpful which is more than can be said for others i... See more

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Rated 5 out of 5 stars

Wide Fit kept me informed when my shoes were in transit via the Royal Mail. Very responsive to my queries. Always a problem when ordering something in the US from the UK. Great service and thankfully... See more

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Rated 5 out of 5 stars
Verified

Pleased with service and quality of boots. Unfortunately you chose to use Royal Mail as conveyor of the parcel. Although using 48hour delivery it finally arrived over a week later. I tracked parce... See more

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Rated 4 out of 5 stars
Verified

Really needed trainers wide enough to not hurt a bunion i suddenly developed, was wearing normal nikes and was glad to fit the wide fit options on this website. It's a shame that most of them are out... See more

Company replied

Rated 5 out of 5 stars
Verified

I had a wee hiccup involving an order but it was sorted out promptly and efficiently by Gemma. I have dealt with Wider Fit Shoes in the past and have found them an excellent company to deal with. I ca... See more

Company replied

Rated 3 out of 5 stars
Verified

I had trainers shipped to me that were faulty - but also in the decidedly battered box was the paperwork from the previous delivery! So returned faulty and just sent back out. Not something I expec... See more

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Rated 5 out of 5 stars
Verified

My son absolutely loves his trainers,their perfect, really quick delivery too,kept well informed throughout 👏 👍

Company replied

Rated 4 out of 5 stars

I have been pleased with response to a recent problem with this company. I ordered a particular model of New Balance shoes shown as in stock on website. Unfortunately the stock list was not correct... See more

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Rated 5 out of 5 stars
Verified

Great new balance trainers for my mum with good prices and swift delivery. Have ordered a number of times from wide fit shoes.

Company replied

Rated 5 out of 5 stars

The shoes I purchased were what I wanted but unfortunately I have a very high instep and was unable to get the shoes on so have returned them for refund. My experience of you services has been excell... See more

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Rated 3 out of 5 stars
Verified

Well made shoes, and I have kept them but not they’re not quite wide enough in the toe box for me, that’s despite removing the insole. Both zips are very stiff and I have needed to use some silico... See more

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Rated 5 out of 5 stars
Verified

Received trainers within 2 days unfortunately too small but the easy return was very good, I requested another pair and received them just a week later Happy with purchase now thank you.

Company replied

Rated 5 out of 5 stars

I went to the store instead of using the delivery option as I prefer to see & try on shoes than buy online. Great friendly knowledgeable service. This is now my go to place for wide fitting trainers... See more

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Rated 5 out of 5 stars
Verified

Good service, good quality trainers. After trying about 6 pairs elsewhere, these are brilliant.

Company replied

Rated 5 out of 5 stars
Verified

Your Shoes are very comfortable and you did your very best for a quick and good delivery. Thanks a lot for your effort and kind regards to a team with helpfully announcements. Danny

Company replied

Rated 4 out of 5 stars
Verified

I placed an order and delivery was 3/5days, .... 10 days later I had to contact them. (First time i've ever had an issue) The matter was dealt with promptly and professionally, I have ordered in the... See more

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Rated 5 out of 5 stars
Verified

The shoes were received within a few days of the order being placed. This is my 4th order with the company and I am very happy with the quality of their products and their speed of service

Company replied

Rated 5 out of 5 stars

The slippers are great, fit well when I did eventually get them. Very expensive, but with mobility problems they are safe for me

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Rated 4 out of 5 stars
Verified

Shoes arrived very promptly. One style I looked at was slightly more expensive than other sites but useful to be able to narrow search to the right width.

Company replied

Rated 5 out of 5 stars
Verified

Some classic New Balance wide fit trainers, and a quick turnaround makes for a good service.

Company replied

Rated 5 out of 5 stars
Verified

Exceptionally quick delivery and shoes were as advertised. Very pleased with the comfort and fit.

Company replied

Rated 5 out of 5 stars
Verified

After years of trying to find wide shoes in shoes shops on the high street. I found this site and gave them a chance. The site was easy to use and delivery was prompt with updates provided via email .... See more

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Rated 5 out of 5 stars
Verified

I ordered a pair of shoes from WideFit shoes and I was wearing them in less than a week. That is what I call Excellent service. I'm sure I will be ordering again soon.

Company replied

Rated 5 out of 5 stars
Verified

It's an amazing company who provide a great range of shoes and trainers. For years I struggled with wider fits and now I get everything I need here.

Company replied

Rated 5 out of 5 stars
Verified

Great for wide fit trainers that you can't get on the high street! Fast delivery

Company replied

Rated 5 out of 5 stars
Verified

Good range of wider fitting shoes of all description. Simple ordering and good delivery information.

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Rated 5 out of 5 stars
Verified

I was sent the wrong size shoe and am being charged a $33.50 return fee. No way to contact the company, as their phone number does not accept calls. UPDATE: I have been contacted by the company wit... See more

Company replied

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Company details

  1. Shoe Store
  2. Foot Care
  3. Online Marketplace
  4. Sportswear Store

Written by the company

Wide Fit Shoes are leading experts in Wide Shoes supplying wide fitting shoes for men and women including Wide Shoes, Wide Trainers, Wide Slippers, Wide Boots and much more. Our journey began in 1965 here in London with a small store as a family business. We launched our e-commerce website in 2006 and watch our business expand globally thanks to the internet. We have a customer base with over 500,000+ customers worldwide and growing fast. Brands such as Nike, New Balance, ON Running and Skechers have all joined our family and believe in our vision. Follow our journey and feel the comfort of our footwear.

Trainers made for comfort

Written by the company

100% Guaranteed
Trainers made in a wider fitting. More space, more comfort = more walking

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Wide Fit Shoes offer a fantastic range…

Wide Fit Shoes offer a fantastic range of shoes and boots for "problem" feet and/or extra wide feet. Their despatch time, their customer care service is very good. Unfortunately for me on this occasion the particular footwear that I ordered was not quite sufficiently wide enough and the toe box was not deep enough for my orthotics so I needed to return them. My refund was processed very swiftly, so my shopping experience with this company was a positive one.

September 15, 2025
Rated 2 out of 5 stars

They won't stop emailing me

The shoes are fine but I can't stop the company from emailing me almost every day. They have become a distraction and a pest.

Their reply doesn't say who its from.... so, how could I sensibly reply? Perhaps poor education is to blame.

October 17, 2025
Unprompted review
Wide Fit Shoes logo

Reply from Wide Fit Shoes

Hi Acer.,

Thank you for your feedback — I'm truly sorry to hear that we've caused any inconvenience. I’ll personally ensure that you’re removed from our mailing list right away.

We never intended to become a nuisance. Our only goal is to keep our customers informed about our latest products and exclusive discounts. That said, we completely respect your preferences and appreciate you bringing this to our attention.

If there's anything else I can assist you with, please don’t hesitate to let me know.

Best regards,
Wide fit shoes team

Rated 5 out of 5 stars

Shoes are true to size!

Well first of all, I did try the shoes on and they do fit well. I have a wedding to go to Nov 8th and I will be wearing them then and after for church. Im glad I ordered them before I knew that this store is in the UK. I probably would not have ordered them. Will order again in the future. Have been looking for rain boots to work in the chicken coop. Shoes are true to size. thank you

October 16, 2025
Unprompted review
Wide Fit Shoes logo

Reply from Wide Fit Shoes

Hi Dalila,

We’re so pleased to hear that the shoes fit you well and that you’ll be wearing them for your upcoming wedding event and church. It’s great to know they arrived in time and that you’re happy with the size and quality. We truly appreciate your kind words and look forward to helping you find the perfect rain boots next time.

Wide Fit Shoes Team

Rated 5 out of 5 stars

Very helpful fast and efficient…

Very helpful fast and efficient service.

The shoes fitting is spot on.

Only had the shoes for 1 week, however dont know how we managed without

October 15, 2025
Unprompted review
Wide Fit Shoes logo

Reply from Wide Fit Shoes

Hi!

Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with the fit and service, and that the shoes have already made such a difference after just a week. Your satisfaction means a lot to us.

Wide Fit Shoes Team

Rated 5 out of 5 stars
Verified

Good fit for wide foot.

I have found it difficult to get wide golf shoes that are light. These are perfect.

October 7, 2025
Wide Fit Shoes logo

Reply from Wide Fit Shoes

Hi Dervilla,

We’re so glad to hear that you finally found the perfect wide golf shoes! It’s great to know they’re both comfortable and lightweight — just what you were looking for. Enjoy your game in comfort and style!

Wide Fit Shoes Team

Rated 3 out of 5 stars
Verified

Very disappointed

Very disappointed! I expect extra wide fits to be accurate, especially the price asked for a pair of plastic slides. The strap over the top was far too narrow and I couldn’t put my foot through. The description said I could remove the shoe bed for more room. It was one solid piece. I won’t order again.

October 7, 2025
Wide Fit Shoes logo

Reply from Wide Fit Shoes

Hello Lisa,

I’m very sorry to hear about your recent experience and truly appreciate you taking the time to share your feedback. I’d be more than happy to reach out and discuss different shoe options that may better suit your needs.

Some of our styles do allow for the innersole to be removed to create extra room, although this feature isn’t available in every shoe. We’re committed to helping you find the best fit and ensuring you’re comfortable and happy with your purchase.

Your satisfaction and continued support mean a great deal to us.

Warm regards,
Wide fit shoes team

Rated 5 out of 5 stars
Verified

I purchased shoes for my elderly mother…

I purchased shoes for my elderly mother who due to health issues has badly swollen feet and ankles. After trying various well known companies and having to return everything as none of them fitted I saw your website and ordered two different styles for mum to try. Both fitted and she was so pleased she kept both pairs. Thank you.

October 7, 2025
Wide Fit Shoes logo

Reply from Wide Fit Shoes

Hi Susan,

Thank you so much for sharing this lovely feedback. We’re truly glad to hear that your mother finally found shoes that fit comfortably and that she’s happy with both pairs. Stories like this mean a lot to us — we’re so pleased we could help make things a little easier for her.

Wide Fit Shoes Team

Rated 5 out of 5 stars
Verified

Great choice and reasonable price.

Great choice and reasonable price.

October 6, 2025
Wide Fit Shoes logo

Reply from Wide Fit Shoes

Hi Kevin,

Thank you! We’re glad you think so — we always aim to offer great value without compromising on comfort and style.

Wide Fit Shoes Team

Rated 3 out of 5 stars
Verified

Pricing is very high

As a company WFS pricing is very high and delivery plus returns extra. Feel taken advantage of for having wide feet. Found the perfect wide fit shoe on New Balance their RRP £90 reduced to £54 amazing. On arrival they were 1/2 too small. The only place I could find the 1/2 size bigger was WFS with a price of £139.99 not the New Balance full retail price of £90. All other sellers show between £90/£100 full retail price.

Shoes are great, exactly the same as the lower price ones. WFS overcharge.

October 2, 2025
Wide Fit Shoes logo

Reply from Wide Fit Shoes

Hello,

Thank you for your feedback. I'm sorry to hear that you feel we overcharge. I’d like to share that we specialise in wide and extra wide fittings, and as a small family-run business, we take great care in offering high-quality products tailored to our customers’ needs.

We’re always looking for ways to give back to our loyal customers through regular discounts and our loyalty programme. Your satisfaction and continued support truly mean a lot to us.

I’d be happy to reach out to you directly to discuss this further and ensure we can offer you the best value and service possible.

Warm regards,
Wide fit shoes team

Rated 5 out of 5 stars
Verified

Very efficient company

Very efficient company. I ordered a pair of trainers but had to return them because they was not my style. The returns was so easy & asking me only to pay the difference for my new order, which is so easy than having to wait for a refund. Brilliant.

October 10, 2025
Wide Fit Shoes logo

Reply from Wide Fit Shoes

Hi Janet,

Thank you so much for your kind feedback! We’re delighted to hear you found our return and exchange process smooth and convenient. Your satisfaction means a lot to us, and we’re glad we could make things easy for you.

Wide Fit Shoes Team

Rated 4 out of 5 stars

Beautiful shoes

The shoes I ordered from you were beautiful shoes. Unfortunately I have such weird feet the right foot was fine but the left foot wouldn’t do up by at least an inch. Was disappointed as they were lovely shoes.

October 1, 2025
Unprompted review
Wide Fit Shoes logo

Reply from Wide Fit Shoes

Hi Shirley,

Thank you for your feedback. We’re sorry to hear the fit wasn’t quite right on one foot, though we’re glad you liked the style of the shoes. If you’d like, we can help you find a wider or more adjustable option that may provide a better fit for both feet.

Wide Fit Shoes Team

Rated 5 out of 5 stars
Verified

Shoes arrived quickly and exactly as…

Shoes arrived quickly and exactly as described - fits perfectly.

October 9, 2025
Wide Fit Shoes logo

Reply from Wide Fit Shoes

Hi Henry,

That’s wonderful to hear! We’re so pleased the shoes arrived promptly and fit you perfectly. Thank you for sharing your experience with us.

Wide Fit Shoes Team

Rated 1 out of 5 stars
Verified

The style of c shoe was supposed to be…

The style of c shoe was supposed to be 8E fitting. My feet are wide but 8E has always fitted in the past. I could only just get my foot in the boot, definitely could not stand up comfortably or even zip them up. So disappointed with wide fit shoes. Not sure what’s happened to them. The last 4 pairs I have ordered have been returned as they are now too narrow. Very sad.

October 9, 2025
Wide Fit Shoes logo

Reply from Wide Fit Shoes

Hi Jackie,

Thank you so much for your feedback and for bringing this to my attention. I'm really sorry to hear that the last four pairs of shoes didn’t fit as expected. That’s definitely not the experience we want for you.

As footcare specialists, our goal is to ensure you find the perfect shoe that meets your needs and provides the comfort and support you deserve. I’d love the opportunity to connect with you directly and personally assist in finding the right fit.

Please let me know the best way to reach you, or feel free to get in touch with us at your convenience. We're here to help and will make this right for you.

Warm regards,
Wide fit shoes team

Rated 5 out of 5 stars
Verified

Quite delighted to have found this shop

Quite delighted to have found this super shop with a wide range of different styles, sizes and width. The staff were most helpful

October 8, 2025
Wide Fit Shoes logo

Reply from Wide Fit Shoes

Hi Susan,

We’re so pleased to hear that you had a great experience and found our range and service helpful. Thank you for your kind words and for choosing us!

Wide Fit Shoes Team

Rated 5 out of 5 stars
Verified

Easy and fast

October 7, 2025
Wide Fit Shoes logo

Reply from Wide Fit Shoes

Hi Matthew,

Thank you for your feedback! We’re glad to know you found the process easy and fast.

Wide Fit Shoes Team

Rated 1 out of 5 stars
Verified

Very disappointing service -incorrect size sent twice!

I was pleased to find a company that specialised in wide fit shoes because I have a bunion and small feet, which makes it difficult to find shoes that fit. Sadly, however, I can't recommend this company because I ordered a pair of trainers, but the wrong size was sent. The box had the right size on the side, but was very battered, so you would have thought that they might check the contents were correct before sending?!
I returned them back with instructions to send the correct size. However, I had to chase them and eventually another pair was sent, which arrived in another battered box that looked very similar to the one I sent back (I had taken photos).
Guess what?! The pair inside were exactly the same incorrect size that they had sent me previously.
This time I asked for a refund which took a long time and also required me to chase them.
I was very disappointed.

August 19, 2025
Wide Fit Shoes logo

Reply from Wide Fit Shoes

Dear Clare,

Thank you for bringing this to my attention, and I’m truly sorry to hear about your experience. I completely understand how frustrating this must have been, and I sincerely apologise for the inconvenience it has caused.

As a small family business, we take these matters seriously, and your feedback is incredibly important to us. Sometimes, especially when multiple items are being packed, things can unfortunately get mixed up — but that’s no excuse, and I take full responsibility.

I will be reaching out to you directly to resolve this as quickly as possible.

Thank you again for your understanding and patience.

Warm regards,
Wide fit shoes team

Rated 5 out of 5 stars
Verified

I ordered a pair of shoes

I ordered a pair of shoes, they were delivered on time in good condition as advertised. Good fit and comfortable with no fuss, does it get any better than that?

September 29, 2025
Wide Fit Shoes logo

Reply from Wide Fit Shoes

Hi Will,

Thank you for your wonderful feedback! We’re thrilled to hear that your order arrived on time and that you’re happy with the fit and comfort. We truly appreciate your support!

Wide Fit Shoes Team

Rated 3 out of 5 stars
Verified

ordered 3 items only the slippers…

ordered 3 items only the slippers arrived they are fine was sent an email saying money has been refunded but it is not on my visa bill/statement

October 3, 2025
Wide Fit Shoes logo

Reply from Wide Fit Shoes

Hi Helen,

I'm very sorry to hear about your recent experience. I truly appreciate your feedback, and I’ll be reaching out to you directly to follow up.

Please note that refunds typically reach your account within 3–5 business days, but I will personally ensure everything is on track and look into this matter for you.

We’re really sorry that the shoes you ordered were out of stock. This is not the experience we aim to provide, and we appreciate your patience and understanding.

Kind regards,
Wide fit shoes team

Rated 5 out of 5 stars
Verified

Fast delivery & great shoes

September 30, 2025
Wide Fit Shoes logo

Reply from Wide Fit Shoes

Hi Amy,

Thank you so much for your kind feedback! We’re delighted to hear you’re happy with the fast delivery and love your new shoes.

Wide Fit Shoes Team

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