Watches Of The Vale  Reviews 1,002

TrustScore 5 out of 5

5.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service provided, highlighting the business's commitment to honesty and straightforward communication. Consumers appreciate the fair pricing and the speed of service, often receiving prompt responses and quick delivery. People also value the ease of the overall transaction, noting the company's willingness to provide guidance and answer questions thoroughly. Reviewers mention that the watches are accurately described, securely packaged, and delivered as promised. The positive experiences lead to repeat business and strong recommendations, with many expressing their intent to continue purchasing from the company in the future.

Based on these reviews

Rated 5 out of 5 stars

I saw an OP36 for sale on Lee’s instagram. Messaged about a part ex. and he was rapid with responding. Gave me a very fair price for my watch against his. Sorted out next day postage within the... See more

Rated 5 out of 5 stars

Top service, quick response and a perfect example watch as described!! Highly recommend Lee and Watches of The Vale. Will be a returning customer 👍🏼

Rated 5 out of 5 stars

Saw that Lee had a Rolex up for sale on the website, couple emails backwards and forwards, spoke to him over the phone, put the watch up as sold… we did bank transfer the next day. Absolutely outstan... See more

Rated 5 out of 5 stars

Saw that Lee had a Rolex available on the Tuesday afternoon. Wanted to do a part exchange. Phoned Lee and did the deal in seconds. Within the hour he had organised postage for my watch. Kept me fully... See more

Rated 5 out of 5 stars

A flawless and completely open and honest transaction to get my dream watch. Lee was so easy to deal with and I always felt he was doing that little bit extra to make sure I was comfortable with eve... See more

Rated 5 out of 5 stars

Highly recommend Lee and Watches of The Vale.Quick and always answers any questions and gives good solid honest advice.Best prices around and will continue to use him and his team.

Rated 5 out of 5 stars

I Would definitely recommend Lee and watches of the Vale, very easy to talk to and we quickly came to a deal that suited us both as I wanted to trade a watch in part exchange for another.

Rated 5 out of 5 stars

Just received another Rolex. Spoke to Lee on Saturday, about purchasing a deep-sea challenge, everything agreed over the phone, and posted directly to my office, Lee is a great guy to deal with, hones... See more

Rated 5 out of 5 stars

From the very first point of contact with me enquiring about my dream watch, to the delivery the following day. The sale process was absolutely flawless and the watch was exactly as described. I can... See more

Rated 5 out of 5 stars

I have done business with Lee several times and he never fails to deliver. I recently traded in a black face Daytona and wanted him to source me an unworn recently dated Panda 🐼. Just over a wee... See more

Rated 5 out of 5 stars

After many messages and conversations with Lee I can honestly say he's such a good guy and extremely understanding especially with my very indecisive mind. He has treated me exactly the same each time... See more

Rated 5 out of 5 stars

Recently made a purchase of a Rolex Pistachio OP from Lee and Watches of the Vale. Impeccable pricing and service. Literally had the watch by lunchtime the following day from purchasing. Even sent... See more

Rated 5 out of 5 stars

Lee was fair guy into the negotiation l sent the deposite and came there to pay the remaining amount and l decide to buy other one l came back home with two . He always replay on time and let you f... See more

Rated 5 out of 5 stars

“Bruce Wayne” Absolutely flawless service, guidance, assurance and trust… Not much more to say… If you want a pristine watch, simply ring Lee… He took time away from his vacation to make me feel c... See more

Rated 5 out of 5 stars

Unlike many other dealers Lee was very communicative and picked up the phone to speak with me. He was able to answer all my questions which is comforting when buying a watch away from a dealership. On... See more

Rated 5 out of 5 stars

2nd purchase from Lee at Watches of the Vale. Once again outstanding service and communication along with fair pricing compared to plenty out there! Wouldn’t really think about buying a luxury watch f... See more

Rated 5 out of 5 stars

Followed WOTV for a while and had decided based on pricing and reviews I would buy from Lee. I waited for the exact watch I wanted to come up (Blue DJ41) and purchased with ease. As I was away for... See more

Rated 5 out of 5 stars

Took a detour whilst in England and visited Lee at his Cardiff establishment. Was made most welcome, answered all my questions, my watch sold for agreed price, fund transferred early, fantastic experi... See more

Rated 5 out of 5 stars

I sold a Rolex Batman to Lee and the service was great - absolute smooth no drama business at the store in Cardiff (I was met by Dan - friendly fella), my watch checked and funds sent direct to my ban... See more

Rated 5 out of 5 stars

Absolutely fantastic !! As a very keen watch enthusiast I have come across a lot of watch dealers. I have to say Lee is without a doubt the best I have ever dealt with. He is a very honest, straigh... See more

Rated 5 out of 5 stars

Repeat customer. Great service -seamless and efficient. Advice was thorough and on point. More importantly, honesty and trustworthy. Would only buy from Lee.

Rated 5 out of 5 stars

From start to finish I received the highest and most efficient level of customer service from Lee when part exchanging my DJ41 for a Hulk. The price I got for my watch was very reasonable and the 2... See more

Rated 5 out of 5 stars

My 3rd watch from Lee @ Watches Of The Vale. I messaged Lee at 3:30pm on friday enquiring about an explorer 2.. photos were sent to me within minutes, deal was done within the hour & he even managed t... See more

Rated 5 out of 5 stars

Absolutely 10/10. Lee is running a fantastic business built on being true to his word and proper customer service. I had a small issue with my watch which he went above and beyond to resolve within mi... See more

Rated 5 out of 5 stars

Great service from Lee, who could not have been more helpful last night, watch was with me today and the condition was exactly as advertised. This was my first purchase from Lee and Would fully recom... See more

Rated 5 out of 5 stars

This is now my second piece from watches of the vale, these guys deliver time and time again. Brand new watch stickered exactly as described, cheapest on the market by atleast 500£. Lee is an absolut... See more

Rated 5 out of 5 stars

i have had several dealings with Lee over the years and the most recent, just last week.. whether buying or selling, he is undoubtedly very reliable and trusted and is always able to give good hones... See more

Rated 5 out of 5 stars

Lee from Watches of the Vale is truly the best communicator, not just for a watch dealer, but for any business I work with. My second purchase from him and certainly not the last. First class service.... See more

Rated 5 out of 5 stars

Had Watches of the Vale on my radar for some time, finally bought the Tudor flamingo. Fantastic service, responds promptly on all enquiries ive made and cant do enough for you. Extremely well... See more

Rated 5 out of 5 stars

Reached out to Lee for advice on a part ex, great prompt response.Helpul straight forward process and great advice for future dealing with his company.Will be a returning customer for sure.

Rated 5 out of 5 stars

Lee was transparent throughout the whole process - couldn’t ask for a smoother transaction (watch was posted and here in under 24 hours) Love the watch!

Rated 5 out of 5 stars

Another 5* review from me. Lee is delightful to deal with - plain speaking, fair pricing and super fast service. I’ll now speak to him first for any future buying or selling

Rated 5 out of 5 stars

Just got around to doing this review I can honestly say absolutely fantastic service from Lee and the team Bought about 6 watches now And sold him a few And I am sure we will have many mo... See more

Rated 5 out of 5 stars

It was a real pleasure to deal with Lee at Watches of the Vale. It was refreshing to speak to Lee who was straightforward and honest. I bought a GMT Master 2, the watch was as described and was delive... See more

Rated 5 out of 5 stars

Top guy Lee. Very supportive and easy to approach. Took time to answer all my questions and explain everything. Prompt communication and service. Very happy with my watch.

Rated 5 out of 5 stars

First watch I bought from Lee and from the start , the communication was excellent. I would recommend Lee to anyone as the service I received was excellent . Looking forward to dealing with Lee again... See more

Rated 5 out of 5 stars

Great service. Although I am at the other end of the country the transaction was seamless. Lee kept in constant contact and processed everything quickly. Love the watches

Rated 5 out of 5 stars

Watches of Vale another great purchase, watch was in excellent condition as described all the correct paperwork and booklets. This is the place to buy your watch Highly recommended!!!

Rated 5 out of 5 stars

Met Lee in Marbella this year top guy top service bought a Daytona yesterday and would recommend him to anyone to buy a watch from him

Rated 5 out of 5 stars

Very easy transaction with superb comms throughout the purchasing journey. Well packaged and highly recommend.

Rated 5 out of 5 stars

Lee made the whole purchasing process a joy. Will definitely be buying my next watch here.

Rated 5 out of 5 stars

OP Pink 2nd watch in two weeks from Lee & his team… Once again, truly outdone himself and managed to get me a brand new watch in time for the wife and i’s anniversary… Under 2 weeks to source, sen... See more

Rated 5 out of 5 stars

Great buying experience as usual. Effecient and great value as always. The whole process was satisfying and painless. I highly recommend using this business for anybody looking for a high end buying e... See more

Rated 5 out of 5 stars

Having bought 4 watches from Lee now, i can safely say his service and product knowledge are top drawer. To put it plainly, Lee is a man of good character and morals, his prices are fantastic so you a... See more

Rated 5 out of 5 stars

I sold my GMT master to Lee. He offered a reasonable price, was extremely quick with replies and made the process very easy. Payment was received the same afternoon that he received the watch. 10/10 t... See more

Rated 5 out of 5 stars

I have dealt with Lee many times now, not only buying but also selling. He’s an exceptionally professional, trustworthy and honest individual and always holds a huge selection of of high-end watches a... See more

Rated 5 out of 5 stars

My first purchase with Lee was a pleasure. The entire process was incredibly simple, and I highly recommend Watches Of the Vale to any friends or family. I look forward to enjoying my new watch and fu... See more

Rated 5 out of 5 stars

I saw a watch Wednesday evening, messaged Lee and I wasn’t expecting a response till the following day, but Lee responded that evening. Communication was excellent, including updates on delivery. My... See more

We perform checks on reviews


Company details

  1. Watch Store

Written by the company

Luxury Watch Trader


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star


Rated 5 out of 5 stars

Once again

Wow! Once again Lee had the best priced Rolex in the UK! My third watch purchase from Lee and I ll keep coming back for more.
Watches of the Vale can’t be beaten for price, quality or outstanding service.
The watch was exactly as described and at such a good price when it arrived the next day I was over the moon.
I can’t recommend Lee enough if your after a watch then Watches of the Vale needs to be your first port of call

October 25, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

5 Star plus all the way

Because of recommendations from friends and Trust pilot 5 star reviews i have been looking for my next watch on WOTV.
Finally found my watch a beautiful GMT Master 2 Batgirl. Contacted Lee and immediate response, described perfectly the watch to me and sent me video's of it too as well as detailed photos.
Transferred the money and Lee confirmed signed Special Delivery Royal Mail next day guaranteed. It arrived this morning so well packaged.
From start to finish 5* plus service and I for one will only ever deal with Lee again in the future. Thanks again

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely first class service from…

Absolutely first class service from Lee. Can’t recommend him highly enough! Offered a fantastic price for both the new watch and mine which I was part ex’ - Such a smooth process and was regularly kept informed and updated throughout. Will 100% be buying from him in the future. Hats off sir!

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Just taken delivery of my new watch

Just taken delivery of my new watch. Exactly as described. Gave me a really good price on the watch and mine that I was part-exchanging. Great communication from start to finish. Lee was an absolute pleasure to deal with and I will definitely be back. 100% recommended.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

I recently purchased two watches and couldn’t be happier with the entire experience. Lee was absolutely fantastic from start to finish — professional, responsive, and genuinely committed to providing great customer service.
The watch arrived exactly as described, beautifully packaged, and in perfect condition. It’s clear that Lee takes pride in both the products and the overall buying experience.
Highly Recommend

October 11, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I recently sold my watch

I recently sold my watch to this company and was thoroughly impressed with the entire process. From the moment I got in touch, Lee handled everything with absolute professionalism. He was knowledgeable, courteous, and made the whole experience seamless.

The company even covered the cost of a special delivery label, which arrived promptly. I sent the watch off and, true to their word, it was delivered the next day. After a thorough inspection, the agreed payment was in my account without delay — no chasing, no hassle.

What really stood out was the customer service. Communication was clear and timely throughout, and I always felt reassured that my item was in safe hands. Lee went above and beyond to make sure I was informed at every step, and the transparency was refreshing.

If you're considering selling a watch, I can't recommend this company enough. Efficient, trustworthy, and genuinely committed to providing a top-tier experience. A rare find in today’s market!

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

OP36 Fantastic Service

I saw an OP36 for sale on Lee’s instagram. Messaged about a part ex. and he was rapid with responding. Gave me a very fair price for my watch against his.
Sorted out next day postage within the hour and upon examining my watch sent the new one out within 48 hours.

Extremely rapid service but also extremely high customer service and contacting me making sure I was happy and the watch was how I expected.

Overall a brilliant experience dealing with Lee and will certainly hope to do business again in the future.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Top service

Top service, quick response and a perfect example watch as described!!

Highly recommend Lee and Watches of The Vale. Will be a returning customer 👍🏼

October 15, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Would highly recommend

I saw a watch Wednesday evening, messaged Lee and I wasn’t expecting a response till the following day, but Lee responded that evening. Communication was excellent, including updates on delivery. My new timepiece arrived Friday morning and was everything that it stated in the description. Also, I’d been looking at this vintage piece for a while, so was really happy to finally get it at what I felt was a great price.
Thanks Lee, it was great dealing with you on this purchase

October 10, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Another 5 star service from Lee!

Repeat customer. Great service -seamless and efficient. Advice was thorough and on point. More importantly, honesty and trustworthy. Would only buy from Lee.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great buying experience as usual

Great buying experience as usual. Effecient and great value as always. The whole process was satisfying and painless. I highly recommend using this business for anybody looking for a high end buying experience.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

OP Pink

OP Pink
2nd watch in two weeks from Lee & his team…
Once again, truly outdone himself and managed to get me a brand new watch in time for the wife and i’s anniversary…
Under 2 weeks to source, send & again looked after me on price…
Simply the best!

October 1, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Another deal done

Just received another Rolex. Spoke to Lee on Saturday, about purchasing a deep-sea challenge, everything agreed over the phone, and posted directly to my office, Lee is a great guy to deal with, honestly so easy to arrange everything, it’s the 4th Rolex purchased from Lee, and will always return for more.

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

10/10 Couldn't be more happier

From the very first point of contact with me enquiring about my dream watch, to the delivery the following day. The sale process was absolutely flawless and the watch was exactly as described. I can't praise Watches Of The Vale highly enough.
I would definitely recommend them and hope to purchase again in the future. 10/10

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Rolex

Saw that Lee had a Rolex up for sale on the website, couple emails backwards and forwards, spoke to him over the phone, put the watch up as sold… we did bank transfer the next day. Absolutely outstanding customer service all throughout. Lee spoke to us over the phone throughout everything, kept us updated with packing, tracking number, sent us the postal label. He kept an eye on the tracking also and rang when it had been signed for to make sure everything was ok with the purchase.
The price for this was an amazing price, cheaper than lots of other companies out there, absolutely outstanding will defiantly be dealing with Lee again at watches of the Vale. Thank you again.

September 30, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look