I’m a mortgage advisor who deals with plenty of tricky cases, so having an underwriter who’s quick, switched-on and easy to work with makes all the difference and Barry at Vida absolutely delivered... See more
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More than ever before, borrowers need a lender that will react and respond when they are faced with financial complexity. Vida is the mortgage lending specialist with a clear focus on helping more customers in their home ownership journey, unravelling complex situations, and making the process clear and simple. Working exclusively with expert intermediary partners, Vida combines cutting-edge technology with skilled and caring people to deliver an efficient and differentiated customer experience. With over 11,000 customers we have lent over £2.1bn since our launch in 2015, but we want to do more. By continuing to invest in technology, people, and process to ensure we deliver a market-leading proposition that helps more people with a wider range of home-buying needs. We are flexible and efficient; we cut through complexity and never accept second best. At Vida, we always keep our promises, what you see is what you get, and it will never change. Put simply, Vida helps those who are typically ignored by high street banks to get life moving.
1 Battle Bridge Lane, SE1 2HP, London, United Kingdom
Replied to 100% of negative reviews
Typically replies within 1 week
The stars reflect the experience delivered. Yes we got a positive result but the turn around was not acceptable. Application submitted 26/08/2025 and offered 07/10/2025
Maybe stop passing the application around the room would prevent unnecessary delays. Telling us "Patricia is doing her best" gave little comfort to our clients that were under enormous stress from the estate agent
Am I looking forward to working with Vida again any time soon? That would be a NO
Reply from Vida Homeloans
To be able to talk directly to an Underwriter is a big bonus and makes the application to offer process much easier. I wouldn't hesitate to use Vida again, and I can't say that about many lenders!
Reply from Vida Homeloans
I’m a mortgage advisor who deals with plenty of tricky cases, so having an underwriter who’s quick, switched-on and easy to work with makes all the difference and Barry at Vida absolutely delivered.
He was fast to respond to uploads, kept things moving without chasing, and communicated clearly throughout. No fuss, no delays, just solid support and a real can-do attitude.
Thanks to Barry’s help, the case was offered smoothly and without drama. It’s refreshing to work with someone who genuinely gets the broker’s side and makes the process feel like a team effort and hope to work with him again soon.
Reply from Vida Homeloans
Great Lender
Vida work for clients who need common sense underwriting. Mark the underwriter on my most recent case was great.
Reply from Vida Homeloans
Barry was great, offered the loan within 45 minutes of picking it up
Reply from Vida Homeloans
Dealing with Vida is a pleasure. What sets them apart from the majority of lenders is the fact the underwriters (Penny in my experience) will ring you to question and query information prior to sending out a shopping list to help speed up the process and they exercise a common sense approach to meeting clients needs.
Keep up the good work.
Reply from Vida Homeloans
Raymond was extremely helpful and managed to secure my client a mortgage Offer quickly. I'm very pleased with the service.
Reply from Vida Homeloans
I cant thank vida enough!!! Thanks for making our dreams come true when no one else would give us a chance. You have changed our whole lives. We have just had our offer this afternoon. It has took a while but that's to be expected for adverse credit cases. After been let down by another company at the last minute I didn't have much hope for this offer either. But here we are and couldn't be happier thanks so much vida!!!
Reply from Vida Homeloans
Mark was very much pro active with the case for my clients, I really appreciate that he took time to pick up the phone and have a conversation with me and when we spoke it was a case of how can we get this deal over the line together, which is always nice to get that feel from underwriters that you dont always get. He also took time to educate me on things by giving me tips that can only help me serve my clients better going forward. I very much look forward to working with him and Vida again he is a real credit to his establishment.
Reply from Vida Homeloans
I found a property and fell in love with it. There was a bit of back and fourth with it with Vida because of the commercial property that was close by. They said it would be down to valuers comments on whether we got the property. The valuer marked the property as not adjacent. Happy days….nope….we were then told that because of the property being in close proximity to the commercial that we would only get 75% LTV. Even though there’s clearly separated boundaries between the property I was going for and commercial property. So Vida has said one thing and done another and moved the goal post. Why did it take 5 weeks to get a no? Because you said based on valuers comments then changed your mind and said no anyway? So unfair on all involved who have spent money and got no where. Extremely disappointed.
Reply from Vida Homeloans
As a new mortgage broker, navigating complex cases can be quite daunting, especially when you're still learning the ropes. I recently worked on a particularly challenging application and had the pleasure of collaborating with Daniel Shah throughout the process.
From the very beginning, he demonstrated incredible patience, professionalism, and an impressive depth of knowledge. No matter how complicated the case became, Daniel took the time to clearly explain the requirements, guide me through the necessary steps, and ensure I understood the reasoning behind each decision. This not only helped move the case forward but also boosted my confidence as a new broker.
Thanks to his support, we were able to get the case offered, and more importantly, the client is now on track to securing their new home—something that would not have been possible without such outstanding underwriting support.
I’m truly grateful for the collaboration and can’t thank Daniel Shah enough for their patience, guidance, and willingness to go the extra mile. It’s a pleasure working with professionals like this, and I look forward to working together again in the future.
Reply from Vida Homeloans
By far, the best lender I have dealt with. Efficient service and excellent professionalism. I would highly recommend and use again in the future.
Reply from Vida Homeloans
Excellent and supportive team. Friendly used interface. Application process is easy and well guided.
Reply from Vida Homeloans
After issuing a mortgage offer now I due to complete 25th of September I have already sold my property now they doing a audit check randomly to my mortgage offer which was issued 29th of August I don’t know what to say looks like I’m going to be a homeless after 25th if Vida have a concern why would a issue a offer and give a me a big hope I’m a existing customer for over three years now.
I have no word for this situation Vida put me now.its a joke
Reply from Vida Homeloans
Great service, very quick application to offer, very pleased.
Reply from Vida Homeloans
Good service and helpful members of staff. My first application with your team and was very quick and a good experience.
Reply from Vida Homeloans
After some challenging experiances with Vida during Covid, we've been pleasantly surprised with how smoothly the last 2 cases have gone. Despite some difficult circumstances, the underwriting has been prompt and clear. Huge thank you to Lisa Howarth for all her help and clear communication on a recent case.
Thank you
Reply from Vida Homeloans
What a great experience with Vida. Mortgage offer received in under a week! A very personal touch from the Underwriter Lisa Howarth, who called us personally to advise the case had gone to offer. Very impressed!
Reply from Vida Homeloans
Easy submission, policy was adhered to and easy. Spoke with the underwriter Barry directly. He went through case and offered within the hour!
Reply from Vida Homeloans
Quick turnaround on applications. Good clear communication. Underwriter Mark Beddows was great, very professional
Reply from Vida Homeloans
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