United Kingdom
Review of Vida Homeloans
By far, the best lender I have dealt with. Efficient service and excellent professionalism. I would highly recommend and use again in the future.
Reply from Vida Homeloans
Hi Shahenaz,
Thank you so much for your 5* review and positive feedback. We look forward to working with you again soon.
Kind regards, Vida
Review of Middletonrawdogfoods
My dog became sick and the smell is so bad. I asked to return the raw food but no answer. Now I have to throw 40kg worth because I bought it in bulk. Would definitely not recommend.
Review of Sheetalshairandbeauty
Honestly, I wouldn't recommend at all. I came for roots and they turned my caramel usual hair colour to red so I went back for them to fix it and they made it bright orange. I had to go to another professional salon to get it fixed. I lost alot of hair after they coloured the roots twice incorrectly. Just shows how inexperienced and unprofessional this place is.
Review of Emma Sleep UK
Extremely poor communication, poor organisation and customer service.
I am still waiting for a delivery which was stated since the order was confirmed, I was supposed to receive it a month ago, after already waiting one month for production. So in total, two months and no mattresses.
I ordered bed frames and mattresses so they are delivered together, now my son is sleeping on a single mattress in a small double bed frame due to no mattress from Emma as it has been so far, 1 month delayed and still waiting.
I was in this position of thinking who I should order from, if you are, go to a different company and not this one to prevent disappointment. This is an honest genuine review from a frustrated customer. I really wish I would have gone to Simba or a competitor.
Reply from Emma Sleep UK
Dear Valued customer,
We would like to express our deepest regret for the delay in shipping your order. The delay has been caused by factors, not under our control; however, we take full responsibility for the delay. This incident has been noted and the necessary measures have been taken so that such incidents will not occur in the future.
We value your feedback, please accept our apologies.
Can I please get your complete name, order number and email address so that I can investigate this issue for you?
Yours sincerely,
The Emma UK Team
Review of Furniture And Choice
I ordered a 3 piece sofa set and after the company confirmed delivery, the order was stuck on their side, resulting in delivery being delayed the following week. I had to postpone my son's 13th birthday as I removed the existing ones, so did not have any sofas for anyone to sit on, as well as taking two days off from work. Absolutely terrible service!
Reply from Furniture And Choice
Good afternoon Shahenaz Ahmed,
Thank you for leaving us a review and speaking to us regarding your experience.
I am so sorry that you have experienced a delay in receiving your order.
As you have stated your order was stuck in our systems and unfortunately was only picked up the day you called.
On occasion, this can happen to an extremely small number of orders and we always aim to rectify the issue as soon as it has been discovered.
I can see that your order has now been processed and booked for the earliest delivery possible.
Please accept my sincere apologies for any inconvenience caused and do let me know should you require any further assistance.
Kind regards,
David Ratcliffe
Customer Service Team Manager
Furniture And Choice
Review of Pets at Home
Reply from Pets at Home
Hello, thank you for your review. We are really pleased that you have had a prompt and efficient service. Thank you for your kind words. Many thank, Kam
Review of Pets at Home
Reply from Pets at Home
Hi there. Thank you for your review. We really appreciate you taking the time to make us aware of how happy you've been with our services and I hope you continue to enjoy shopping with us. Many thanks, Lorna.
Review of COCO Dental
This dental practice cannot deal with demand. They don't have the capacity or the team to be able to manage. I've been waiting over a month for a plan for aligners and after several promises, I have been ignored. Honestly, you will be wasting your time and waiting for too long. It is not worth it, so many other dental practices with better service.
Review of Tint Club
Had my Merc GLC wrapped and it come with free tints. Attention to detail is hard to find, but you would definitely find it at Tint Club. Outstanding finish and the customer service from Isaac was superb. Would highly recommend!
Review of Harveys Furniture
After placing an order, they advised that my item will be delivered in 4 months. Also, after purchasing a product, and after 3 weeks, they decided to inform me that the item was discontinued and I couldn't get it anymore. Waiting times for customer service terrible. On the phone now for 40 minutes and still on hold. Would Not recommend.
Reply from Harveys Furniture
Dear Shahenaz,
Thank you for your feedback, I really am sorry to hear about the problems which have occurred with your order.
I can see there is a slight delay on your order, we did try and call you about this. If you require any more information regarding this delay please pop over to our social media pages on Facebook/twitter or call our customer service department on 0344 372 1000.
I understand your frustrations regarding the wait times on the customer service line, we are working very hard to employ more customer service advisors to help with the volumes of customers.
I apologise again for any inconvenience caused.
Thank you
LB
