Vacasol Reviews 163

TrustScore 3 out of 5

3.2

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Company details

  1. Cottage
  2. Travel Agency

About Vacasol

Information provided by various external sources

***NY EJER***

Efter den gamle Vacasol gik konkurs i oktober 2016, har vi overtaget domænerne og i december 2017 gik den nye Vacasol i luften med 200.000 ferieboliger i hele Europa. Dem får vi fra 75 forskellige udlejningsbureauer og vore priser er de samme som hos bureauerne. Fordelen ved at bruge os er, at du får et stort udvalg og har dansk personale som mellemled, når du booker en feriebolig.

Oplevelserne venter overalt

Oplev Europa. Fra fjeldene i Skandinavien til palmerne og varmen i syd. Fra de varme kilder på Island til de skønne strande i Tyrkiet. Eller måske er det de europæiske hovedstæder der trækker? Intet problem. En privat ferielejlighed er det perfekte udgangspunkt for en spændende storbyferie.

Private ferieboliger Her finder du et enormt udvalg af private sommerhuse og ferieboliger i hele Europa. Store og små. Med og uden pool. Tæt ved havet. Centralt beliggende i storbyer. Ude i naturen. Oplevelserne venter. Find den feriebolig du kunne tænke dig, og glæd dig til at komme af sted.

Professionel service Hos Vacasol får du ikke alene overblik over et enormt udvalg af private ferieboliger i hele Europa. Du får også garanti for, at du ikke betaler for meget når du booker den. Der er nemlig prisgaranti på alle vores ferieboliger. Opstår der spørgsmål før eller under ferien, er vi altid klar til at hjælpe.

Vacasol A/S Ferieboligudlejning

Written by the company


Contact info

3.2

Average

TrustScore 3 out of 5

163 reviews

5-star
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1-star


Rated 1 out of 5 stars

Where is my money

We paid almost 600 euro for a rental villa in Portugal. We paid the money 2 and 3 months before our holiday. Vacasol didn't pay the money to the local agent in Portugal. Who is the curator from Vacasol?

Simon

October 28, 2016
Unprompted review
Rated 1 out of 5 stars

BEWARE BANKRUPTCY

BEWARE AS THIS COMPANY AS DECLARE BANRUPTCY WITHOUT ANY PRIOR WARNING TO LONG ESTABLISHED PROFESSIONAL RELASHIONSHIPS.
IT HAS ACTED WITH BAD INTENT AND OWS HUNDREDS OF THOUSANDS OF EUROS TO SEVERAL TOUR OPERATORS AND PEOPLE THAT HAS BOOKED WITH THEM IS LOSING THE HOLIDAYS.
PEOPLE LIKE THESE SHOULD BE ARRESTED FOR LIFE!

October 4, 2016
Unprompted review
Rated 5 out of 5 stars

Awesome Holidays in Costa del Sol (Spain)

The House was very nice and we spent amazing holidays in the beach with all the family!
Nice weather, the house was close to the beach, we also rented a car so everything was really close, and the area was quiet so we also could relax a bit.

Since I booked until I arrived I felt always assisted. Vacasol team solved my Doubts in all moments, it's easy to contact them and is one of the most important things for me when I pay for something in Internet, the majority of the companies are hidden, they just sell you the product or service and disappear and then forget about you, you have to investigate all over to discover how to make an annulment or change change something. So in this aspect I was very happy,

I definitely recommend this company!

July 29, 2015
Unprompted review
Vacasol logo

Reply from Vacasol

Dear MBM,
Thank you for your feedback.
I am very glad to hear that you have had a great experience with one of the holiday homes you rented through us.
We take all feedback seriously as we would like our clients to have the best memories from their holidays.
You review is important for us and for other travellers.

Kind regards,
Kristine Stadager
Team Leader Customer Service

Rated 1 out of 5 stars

Awful service, dirty and damaged rentals, no support or refund

Vacasol has the worst rental agency service I have experienced,. Vacasol forced us to reschedule, even after rental confirmation (Vacasol has overbooked); the house was dirty and horribly damaged, but Vacasol did not support and refuses to refund. Beware and look for the good agencies that are not misleading with old photos and misleading descriptions.
- Have had extensive contact with Vacasol Support (e.g. Laura, Nicole..), who did not help, nor resolve anything. Plus: they charged us too much credit card fees - also without refund, though we have complained

June 15, 2015
Unprompted review
Vacasol logo

Reply from Vacasol

Dear Monika,

Thank you for your feedback.
I am very sad to hear that you have had a bad experience with one of the holiday homes you rented through us.
We take all feedback seriously as we would like our clients to have a good experience.

We would like to investigate the matter, so please contact us at info@vacasol.com with your booking number and we will come back to your as soon as possible

I look forward to hearing from you.


Kind regards,


Kristine Stadager
Team Leader Customer Service

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