Verified
Fantastic service. I hadn’t used urban rock previously, but after first use I was straight back on the website ordering more. Product range is great, delivery is really efficient, communicatio... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
See what reviewers are saying
Verified
Over several years I have bought different items from Urban Rock and have not had an issue with the product quality or speed of delivery. Well done and keep it up !
Great online store with a selection of good quality climbing gear. The service I've received has always been excellent with prompt delivery and an easy returns process on the occasion I've had to use... See more
Verified
Received my delivery of Climb On cream and Climb On bar within 4 days of placing my order. Both products were at a discounted price and there was no delivery charge. I was kept informed at all stages... See more
Company details
About Urbanrock.com
Information provided by various external sources
At Urbanrock we are proud to call ourselves climbing equipment specialists. Our aim is simply to be your first choice for buying climbing equipment online. We have an extensive range of climbing gear, and our products are carefully chosen to ensure that they will do the job they are supposed to do. Whether you are looking for footwear, a rucksack or a full set of winter climbing hardware you can be sure that the products we stock will do the job you require.
Delivery and Returns
Urbanrock offers Free Delivery on UK orders above £30 and on many international orders. We also have a no quibble 14 day returns policy.
Contact Details
If you would prefer to talk to one of us, our email is warehouse@urbanrock.com.
.
Contact info
Unit 14, Wenta Business Center, Colne Way, WD24 7ND, Watford, United States
- warehouse@urbanrock.com
- www.urbanrock.com
4.8
Excellent
907 reviews
Verified
Advertisement
Verified
Always excellent service
Always excellent service. Delivery could have been a bit quicker but I opted for free delivery so no complaints.
February 25, 2021
Verified
Verified
Great service always from urban rock
Great service always from urban rock , highly recommended.
February 15, 2021
Verified
Advertisement
Verified
Verified
Consistent good service
Over several years I have bought different items from Urban Rock and have not had an issue with the product quality or speed of delivery.
Well done and keep it up !
February 8, 2021
Verified
Excellent service
Very happy with my climbing holds, excellent value and very quick delivery 👍
February 2, 2021
Verified
Advertisement
Verified
Verified
Petzl harness
Harness came fast, looks to be in perfect condition, and the price was lower than other sites. Definitely recommend and will shop here again
December 22, 2020
Verified
Verified
Superb service
Superb service. Prompt . Able to loacte what I needed online (via description from daughter.) Very pleased with Urbanrock. Happy to use again / recommend
December 11, 2020
Advertisement
Verified
Quick dispatch and great service
December 11, 2020
After a month of waiting
After a month of waiting, still no reply from Urban rock or shipping details sent.
If I don't get any news soon I will have to go trough the hassle of disputing the charges on my credit card.
November 25, 2020
Unprompted review
Reply from Urbanrock.com
Hi Ulysse,
We replied to an email you sent us on the 20th November as we had refunded your order due to the dimensions of the package being shipped to Canada. The refund has already been processed so no need to dispute the charges as the money will already be back in your bank account.
Apologies for the inconvenience.
Kind Regards
Urbanrock
Verified
Item delivered in perfect condition…
Item delivered in perfect condition within a couple of days of ordering. Great service.
November 19, 2020
Verified
Advertisement
Verified
Everything nice with the products
Everything nice with the products. Thought it take more than I expected to deliver.
All in all I recommend
November 11, 2020
Verified
Verified
Great service as usual with urban rock…
Great service as usual with urban rock many thanks
November 9, 2020
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.