Urban Outfitters Reviews 24,662

Extremely slow delivery, still haven’t got the parcel yet I got an email to leave a review UPD: The order is amazing though, very good quality both the top and the vest

Everything was good but it took a long time to b delivered, you expect are more expensive brand to have stuff delivered either next day or 2 days not 5

The clothes are very very good quality and i love everything in the store but its very pricey it costs around £30 for a top but still its very good and im a big fan.

the person behind the desk was super nice and helpful :)) however urban oufitters sends way too many emails

Product (jumper) is nice enough - bought as a gift Bought in store - lots of publicity about student discount as it’s near start of new uni year but nothing about NHS discount Long queue for checkou... See more

First package arrived fine. Second one arrived ripped open, missing items and a week after its planned arrival date. Update: The issue was resolved very quickly, though sadly the missing article was... See more

I was notified when item came back into stock and was able to order quickly and easily. Jeans arrived in good time and packaged well. Items were too big but I returned without issue and refund arrived... See more

The ammount of items in the splittet delivery changes and in the end only one product came in time, the rest will arrive a week later than it was announced before. And often the quality of the product... See more

The delivery experience was not very good at all. The package was marked as delivered, but this was not the case. The images attached to the delivery note were entirely useless, as was Urban Outfi... See more

I bought the viral hair syrup in the growsmary scent and the packaging was damaged on the item and the top of it was open when it arrived. This caused it to spill everywhere in the packaging when it w... See more

The top I purchased is great - however the courier Evri is dreadful. My parcel was posted through the letter box of a house further down my road - despite the fact I was home and have a letter box. T... See more

Best cargos I’ve ever bought! I’m usually a size 10/12 in uk bottoms but seen that the cargos run a little larger and so got a medium and they are amazingggg!!! They are so baggy and my thighs and I u... See more

The top I ordererd arrived with a broken Zipper. My girlfriend managed to fix it so I don't need to return anything but still, check your products before you send them out.

The new rewards system is awful, offers no incentives apart from £5 off after 3 purchases, and they’ve increased the minimum spen to £40 for free shipping. Also the 10% off for carers/blue light no lo... See more

As stated I went into the store, I always find so pleasant and staff, are so willing, helpful and pleasant in offering choice. As I approached the lady, I'm here to serve. My package was there. Rec... See more

Parent of four students. I love a discount, and further discount on sale stuff is brilliant. The till person was helpful, not too cool for customer service. Cardiff store is always a good shopping exp... See more

Really friendly staff, customer service was great, overall great experience in store. All clothing was nicely organised, so I could easily find what I was looking for.

The products are great but the online refund systems is terrible. I returned an item on 9th September through Evri. It was collected the next day but 3 weeks later it was still waiting be delivered... See more

I ordered theses joggers for my Great granddaughter for her birthday, she has already got three pairs of them she absolutely loves them.

I bought this for my daughter who is at University and was visiting for the weekend so I was glad the item arrived when stated. Unfortunately when she opened it when she got back she discovered a b... See more

As a disabled man I do find the outside world a little bit too much a lot of the time. But on seeing an item on Urban Outfitters website that was so gorgeous, I just had to have it. So I plucked up... See more

Satisfied with the way my query was dealt with however i was shocked by the amount of different people who replied Either a case of too efficient 😊

UO were brilliant to deal with. The delivery company not so. I haven't received my order. Its a birthday gift and needed it for tomorrow. So disappointed

I find it very easy to order online nice clear website and good choice Items i order are always as seen when they arrive which is on or before date given

Put through an order for next day delivery. Got an email to say when it was due to be delivered. There was a slight delay but got another email to say it was going to be an hour later. Then it arri... See more

The shoes are exactly as shown on the photos and the delivery from Paris to Nice was hussle free. Easy online shopping experience.

The pants are so pretty and comfortable. I ordered them from Poland and it only took a week for them to arrive so thats awesome!! I definitely recommend.

Such a sucker for food candle and this time it’s in a pancake-shaped holder! It smells absolutely divine, just like how a real pancake should smell like!

Great delivery and item purchased Is brilliant. Leather Slouch bag Purchased for my Granddaughters birthday She will love it Colour is just as in pic or better Design and style is just what... See more

I ordered a brown fur hat with red patterns. Along with that I ordered a brown scarf with red patterns that would fit into a good outfit. When both arrived the scarf had blue instead of red patterns,... See more

I ordered two stanley cups . They came crashing together in a box . No paper to stop them crashing together . First order and not sure i will order from them again .

Jacket fits, came in earlier than expected, none of this waiting around for a package at a post office business was involved.

Sales Assistant super lovely and helped me find something online that i was looking for and couldn’t see in store

vinyl packaging was really bent and the plastic film around it was ripped - this was supposed to be a gift and i had to explain why it looked like that 😭

Great experience and smooth checkout. Also wanted to return an item I bought online, was done hassle free. Definitely recommend the collection

It took long until the parcel arrived, the iets frans trousers don't fit at all and the packaging was awful

My purchase was good quality, great colour & I received a student discount. Staff were helpful & friendly.

Was quite difficult to order ?? When I placed my order it was all fine and said that I would get an email when it is ready to ship after a day I got nothing i so went to customer support and they sa... See more

The style of the cabinet is lovely and it is easy to put together. However, the quality lets it down. It's like MDF covered in fablon. I had to stick down a few of the edges as it was lifting away, an... See more

Ordering was easy lovely item nice colour postage was poor took longer then expected payed for next day delivery wasn't delivered on time had to get postage refunded

FAST DELIVERY AND LOVELY PRODUCT. THANK YOU THE PRODUCT WAS EXACTLY AS SHOWN.....BEAUTUFUL. HAPPY CUSTOMER.

I ordered a digital gift card for someone and was delivered on the correct date!No issues whatsoever. Good job!!

Darker in colour than I was expecting. Would describe them as brown rather than tan

I purchased some beautiful cups and the cashier was very friendly, everything went smoothly.

Website easy to navigate. Ordered a bag online and picked up a couple of days later in store. Staff polite and friendly.

The site is difficult to order. My défaut bank is not accepted. Wo I created a new card and it was fine

Great bag as always from urban outfitters , great price quality & style .

I thought that delivery will be made to my place. Instead I needed to go to the random shop to pick up my parcel…