UKCarParkManagement Reviews 652

TrustScore 1 out of 5

1.1

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with various aspects of this company's services. People are particularly unhappy with the location management, citing issues that lead to negative experiences. The staff's conduct and effectiveness are also a significant concern for consumers, with many reporting unsatisfactory interactions. Additionally, reviewers frequently mention problems related to contacting the company, highlighting difficulties in getting assistance or resolving issues. The refund processes are another sore point, with many consumers feeling shortchanged or unfairly treated. Finally, the booking process itself is a source of frustration, with people describing it as cumbersome and inefficient.

Based on these reviews

Rated 1 out of 5 stars

No one is going to like a car park company but this one is unscrupulous. They've issued 3 fines when I've been parked in the space I own. The latest one was fraudulently listed as not displaying a... See more

Rated 1 out of 5 stars

I got a fine from these cowboys that I didnt know I had untill i got a letter from Gladstone solicitors I had a ticket before this one and one after this one that was sent to my new address but thi... See more

Rated 1 out of 5 stars

I would not recommend anyone use a car park which uses CPM ticketing/parking services. Run a mile, seriously. Worst experience I have ever had.

Rated 1 out of 5 stars

This is the worst company with the worst people. They issued me two tickets in my own parking space. Someone had parked in my bay, so I had no choice but to park in the adjacent one. Then, two days la... See more

Rated 1 out of 5 stars

I have been assaulted by a person that keeps parking daily, against CPM rules at my address. The perpetrator does not live here. Has no permit, is not in a bay, parked at the side entrance to the prop... See more

Rated 1 out of 5 stars

Only left one star as cannot leave Zero. Last year CPM sent out reminders to renew permits. Not this year. Is that so they rely on us forgetting. What a scam! Strangely cars that are non resi... See more

Rated 1 out of 5 stars

If you get a parking penalty charge for parking at Tudor Crescent, Scholars Walk estate, Cosham, Portsmouth, PO6 next to the College's blue fence, note that this is a public road and not part of Scho... See more

Rated 2 out of 5 stars

They keep taking the stickers off of the ANPR camera at Wey Corner in Guildford. They know they have no legal basis to harass and extort residents who own the exclusive rights to park in their... See more

Rated 1 out of 5 stars

Even This company does not respect Disable people even the officer of this company does not care of the drag dealers vehicle where they parked, Double Standard and double face employee and rules for d... See more

Rated 1 out of 5 stars

Total joke of a legitimate business. Residential location, with generic signage, no time limit, no criteria, just if you're unsure call this number XXX. 2hrs 5mins, and a fine, appeal due to la... See more

Rated 1 out of 5 stars

Absolute scam of a company. Got a parking charge notice stating no permit displayed despite one of their photos that was part of the notice showing the permit in my window. My appeal was rejected whic... See more

Rated 1 out of 5 stars

They have been pestering me about a parking fine in July when I purchased the car in October! I live overseas just happened to get all the correspondence today on a visit. Since acquiring the car it h... See more

Rated 1 out of 5 stars

I left my car for just 3 minutes I am just going for access of entrance they gave me £60 penalty.also i make appeal with my dash cam footage but they did not cancel my penalty Be aware delivery driv... See more

Rated 1 out of 5 stars

We pulled into a car park in bletchley just to turn the car around save driving the whole stretch of road. We weren't even parked, we had to stop at the side to allow a lorry enough space to pull out... See more

Rated 1 out of 5 stars

If I could leave zero I would .Car park conditions have changed and after investigating it seems many people have had the same issue.Took a week together PCN, which then only leaves a week to investi... See more

Rated 1 out of 5 stars

We were following the rules regarding the parking permit. I had parked briefly to drop off some tools in the lobby, then went straight to the management office to request a permit. While I was in t... See more

Rated 1 out of 5 stars

Tried to take £100.15 out my credit card never even heard of this company also said the payment was made while I was at work. Never even used my credit card for anything like this scammers!!!!

Rated 1 out of 5 stars

Disgraceful company. Supposedly sent me two PCN letters for an incident in my own residential car park, after I had absentmindedly covered my permit with a sun visor on a raging hot day. The first I k... See more

Rated 1 out of 5 stars

They describe themselves as "respectable" but the evidence here is clear. To any residential organisation or commercial business thinking that CPM will make a difference to parking problems: they won'... See more

Rated 1 out of 5 stars

I received a parking fine for overstaying on private land by 3 minutes, which I accept is my fault. However, the company sent me a letter, doubling the fine amount, without ever sending the first lett... See more

Rated 1 out of 5 stars

Was issued £25 parking penalty at St Mary's Hospital Portsmouth despite paying the correct fee upon leaving through the on site machine in accordance with signage on site. I appealed the penalty and... See more

Rated 1 out of 5 stars

I appealed a parking ticket I unfairly received after parking at the Tolworth Bowl. We advised the staff member at the Tolworth Bowl of needing extra time as the group we took to the bowling al... See more

Rated 1 out of 5 stars

This company should be banned by the government. I'm very surprised they haven't been closed down by the parking ombudsman POPLA. I received 2 parking tickets for the same thing, while I was moving... See more

Rated 1 out of 5 stars

It should be zero stars. Fake appeals email address. Definitely needs investigating by parking ombudsman or someone. The thing is in this country who ever the government. They don’t give a shit. This... See more

Rated 1 out of 5 stars

This company "runs" the parking spaces for my residential block of apartments. Since last July i've called them repeatedly trying to get a residents permit sorted. STILL not received it. They sent me... See more

Rated 1 out of 5 stars

CPM manages the communal parking spaces in my block of flats. An abandoned vehicle has been occupying my spot for weeks and they won’t do anything – as an employee I spoke with said “our only purpo... See more

Rated 1 out of 5 stars

Received a parking ticket for a car with a different reg number to mine. I appealed they still say i have to pay it because i was parked in a restricted zone. The photographic evidence shows a totall... See more

Rated 1 out of 5 stars

5 years ago they trumped a totally false FPN. They actually falsified the evidence. It took me 5 years to prove my case, 3 court visits and eventually I started a legal action against them. They sett... See more

Rated 1 out of 5 stars

another pcn rescinded by cpm, as soon as they have someone who knows enough they back down. they of course rejected the internal appeal, hoping id pay but i simply took it to the IAS and they backed... See more

Rated 1 out of 5 stars

I can only say that this company doesn’t even deserve 1 star but you don’t get that option, these people are basically crooks (don’t understand how anyone can work for them, how do you sleep at nig... See more

Rated 1 out of 5 stars

Issued me a parking fine which i appealed and was denied. I later found out that the camera they used to issue the ticket was faulty and issuing tickets in error. They knew this when the ticket w... See more

Rated 1 out of 5 stars

The estate where I live clearly states that there is no parking restrictions after Friday 17.00pm until Monday 09.00am and issued letters to all residents stating this but CPM seems to ignore this mak... See more

Rated 1 out of 5 stars

in 2023 I got a PCN 3 days in a week for not having a parking permit displayed on the windscreen of my Vespa. Said Vespa of course does not have a winscreen and was parked in my parking space behin... See more

Rated 1 out of 5 stars

Never before have I had the misfortune of dealing with such an inept company. 3 parking tickets within a week for parking legitimately outside my own home. The staff are poorly trained and the... See more

Rated 1 out of 5 stars

I am furious with UK Car Park Management! I received a ticket despite clearly displaying a valid parking pass supplied by the building manager. This is utterly ridiculous and shows a complete lack of... See more

Rated 1 out of 5 stars

This company seems like a HUGE scam! They have posted the ticket to our home address leave 2 days of the 14 days remaining to pay the parking fine. So after being away and returning to find the let... See more

Rated 1 out of 5 stars

Went to an event and got told where to park for disabled. No mention of paying parking, no signs to say to pay for parking and no machines nothing. We got a fine saying we left without paying for park... See more

Rated 1 out of 5 stars

I would prefer to give zero stars. This company are outrageously unfair. Both machines in the car park weren’t working….couldn’t get past the £1.50 amount on either machine. Had an appt in the town so... See more

Rated 1 out of 5 stars

Would rate it at 0 if I could, avoid this company at all cost, if I could I would move again just so I wouldn’t have to deal with this incompetent company. No one is ever available on the phone,... See more

Rated 1 out of 5 stars

Zero stars, absolutely useless company, take no responsibility whatsoever for car parks they allegedly manage, the logging of vehicles in contravention of car park rules is a waste of time as they are... See more

Rated 1 out of 5 stars

Horrendous company with no customer service presence. Charged for entering for residents parking during purchasing a flat there. No interest in a considered review - total robbery

Rated 1 out of 5 stars

I was Given ticket, dispite being next to my vehicle for less than 3minut. When i complained the Wardon Told me to contest. When i contested it CPM never Replied in 14days. I got later month after my... See more

Rated 1 out of 5 stars

One of those cowboys firms. No point appealing. My friend got the ticket helping me moving house. We parked in the bay but back wheels of the van were outside of the bay. If this was in my name I wou... See more

Rated 1 out of 5 stars

Ticket Machine didn’t print tickets, but I have photographed evidence.Terrible company, there email address didn’t work, they done answer the phone, lots more problems trying to contact them. Complete... See more

Rated 1 out of 5 stars

This is my response to the 5 star review given to CPM in error I believe by Joys Watson. The good result was surely as a result of FirstPort’s attitude rather than CPM’s benevolence. You will note t... See more

Rated 1 out of 5 stars

Had the same issue with these cowboys twice now. They photographed my car entering the car park and leaving 9 hours later, they failed to share the photos of me leaving and arriving later. First time... See more

Rated 2 out of 5 stars

Frustrating trying to get things done with them. Customer "reception" answers speedily, then sends one to interminable music while waiting for a long time for the call to be answered. I gave up. Wa... See more

Rated 1 out of 5 stars

scammers... fining women now for attending breast cancer screenings.. allow breast test wales to park there... now I know why when they catch us women who are not sure wether to pay or not. nice littl... See more

Rated 1 out of 5 stars

This company operates through intimidation, not integrity. Their notices may look official, but in many cases fail to meet basic legal requirements. Appeals are ignored, and they rely on pressu... See more

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Company details

  1. Parking Lot
  2. Car Inspection Station
  3. Valet Parking Service

Information provided by various external sources

UK Car Park Management is the leading parking management organization offers professional and ethical customer services for all categories of parking such as residential parking, retail parking, commercial Parking.


Contact info

1.1

Bad

TrustScore 1 out of 5

652 reviews

5-star
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1-star


Rated 1 out of 5 stars

I was parked on a disabled blue badge…

I was parked on a disabled blue badge showing at st mars hospital outside the disablement centre for 40 minutes and I got a ticket for this ,I have parked here many times and never had a problem. I tries email no reply,it would not accept my appeal said wrongly email out of desperation rang them 1st cut me off by accident I think 2nd person said hang on a minute I will check for you 20 minutes later stint back so I paid fine because it was making me ill I am nearly 80 and it worried me sick I started don’t know why I even got the fine,what a awfully company they are. A.J.Thomas

October 20, 2025
Unprompted review
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Rated 1 out of 5 stars

I got a fine from these cowboys that I…

I got a fine from these cowboys that I didnt know I had untill i got a letter from Gladstone solicitors
I had a ticket before this one and one after this one that was sent to my new address but this one was sent to my old address and they will not let me appeal this ticket
I've contacted them many times without a reply

February 17, 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent fines issued

No one is going to like a car park company but this one is unscrupulous. They've issued 3 fines when I've been parked in the space I own. The latest one was fraudulently listed as not displaying a parking permit. Their own "evidence" is a picture of my windshield with the permit clearly displayed. Customer service is a joke. They don't list a complaints procedure on their website as Im sure they'd be inundated with complaints about dishonest practice.

October 7, 2025
Unprompted review
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Rated 1 out of 5 stars

Tried to take £100.15 out my credit…

Tried to take £100.15 out my credit card never even heard of this company also said the payment was made while I was at work. Never even used my credit card for anything like this scammers!!!!

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

scammers..

scammers... fining women now for attending breast cancer screenings.. allow breast test wales to park there... now I know why when they catch us women who are not sure wether to pay or not. nice little earner all round there !

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

This is the worst company with the…

This is the worst company with the worst people. They issued me two tickets in my own parking space. Someone had parked in my bay, so I had no choice but to park in the adjacent one. Then, two days later, when I parked in my own bay, they sent me another ticket. They issued both tickets back-to-back, even though I pay monthly for parking. They’re just trying to make money. Don’t expect anything good from them—they act like aliens.

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

Liars

Would rate it at 0 if I could, avoid this company at all cost, if I could I would move again just so I wouldn’t have to deal with this incompetent company.

No one is ever available on the phone, hold times are 2 hours plus at any time of day, no complaints department or guidelines being followed, no manager around ever, staff apparently don’t have access to the generic company inbox, and can’t do anything about any query you have. I called to speak to a manager following 2 months of emails and many phone calls and callback requests to Sippi, 3 time I was told they will put me through only to be put through to the permit hold queue which is 2 hours long, I called the 4th time and their colleague told me that they can’t put me directly through to a manager, I asked if their colleague lied to me 3 times in that case, and he said yes she was.

Wouldn’t believe anything they say, the only way to get anything done is to constantly call and email them.

September 19, 2025
Unprompted review
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Rated 1 out of 5 stars

Horrendous company with no customer…

Horrendous company with no customer service presence. Charged for entering for residents parking during purchasing a flat there. No interest in a considered review - total robbery

September 15, 2025
Unprompted review
Rated 2 out of 5 stars

Frustrating trying to get things done…

Frustrating trying to get things done with them. Customer "reception" answers speedily, then sends one to interminable music while waiting for a long time for the call to be answered. I gave up. Want a parking permit for a visiting tradesman and this apparently has to be done in advance, and not all such visits come with advance notice. Sent an email on their form but suspect it wont be read for a few days and the tradesmen from Hilary's are here. Web site seems more business / sales orintated than for ease of customer service.

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

I WOULD PREFER TO GIVE ZERO STARS!

I would prefer to give zero stars. This company are outrageously unfair. Both machines in the car park weren’t working….couldn’t get past the £1.50 amount on either machine. Had an appt in the town so paid £1.50 and was late back. I wanted to put £4 in the machine. When I got home I rang the parking company straight away and the lady said not to worry. She made a note and said that there would be no fine. A fine came through the post and I appealed. They said there was lack of evidence to support my appeal. HOW AM I EXPECTED TO EVI DENCE TWO MALFUNCTIONING PARKING MACHINES!!! This was at the car park in Payne’s Park Hitchin, opposite the library next to Whitings Court. This Company should be closed down! We will certainly never park there again and I will be telling all of my friends and family to avoid at all cost!

July 29, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam of a company

Absolute scam of a company. Got a parking charge notice stating no permit displayed despite one of their photos that was part of the notice showing the permit in my window. My appeal was rejected which means I now have to go through another appeal but the company haven’t responded to my request for the pictures they hold showing the permit in the window. Massive scam trying to bully people into paying for incorrect fines.

August 27, 2025
Unprompted review
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Rated 1 out of 5 stars

Zero stars

Zero stars, absolutely useless company, take no responsibility whatsoever for car parks they allegedly manage, the logging of vehicles in contravention of car park rules is a waste of time as they are clearly ignored, it says thanks for the information and pictures provided yet you can’t leave pictures! when will the government finally sort out these useless companies and force them to close

August 25, 2025
Unprompted review
Rated 1 out of 5 stars

Cowboys you can't trust!

Had the same issue with these cowboys twice now. They photographed my car entering the car park and leaving 9 hours later, they failed to share the photos of me leaving and arriving later. First time a shop keeper and traffic warden witnessed me arrive and leave, second time my ring camera filmed me leave and arrive which I shared with them. Still waiting for a response.

July 29, 2025
Unprompted review
Rated 1 out of 5 stars

Disgraceful!

Disgraceful company. Supposedly sent me two PCN letters for an incident in my own residential car park, after I had absentmindedly covered my permit with a sun visor on a raging hot day. The first I knew about it was when I received a letter from a debt recovery company, which managed to reach me at the same address the PCNs were allegedly sent but 9 days after the letter was dated. It left me 5 days, with a weekend in between, to dispute or pay the fine before it went even higher. The parking company nor the debt company gave a hoot about the situation and I had to pay the fine before it went any higher or I incurred any further adverse credit issues. Both companies caused me untold stress and all they did was quote legislation rubbish in response to emails/complaints.

August 8, 2025
Unprompted review
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Rated 1 out of 5 stars

Never before have I had the misfortune…

Never before have I had the misfortune of dealing with such an inept company.

3 parking tickets within a week for parking legitimately outside my own home. The staff are poorly trained and the systems for managing the registration/change of vehicle permits is beyond frustrating.

It is truly disgusting how land management companies such as RMG entrust the likes of UKCPM to police the parking arrangements on estates and shared car parks when it is obvious they are incapable of doing so with even the slightest degree of efficiency.

A

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Went to an event and got told where to park for disabled. No mention of paying parking, no signs to say to pay for parking and no machines nothing. We got a fine saying we left without paying for parking. I appealed against it and sent them photo evidence that there was nothing to say we had to pay for parking so we wouldn’t have known. They refused it and when we tried to pay the £60 they refunded and said they wanted £100. They said we had gone over the time frame. I explained the letter says it gets put on hold why we go through an appeal they said it doesn’t. AGAIN had proof in black and white. So had to pay 100 pound. Absolute rip off just one big scam!!

July 4, 2025
Unprompted review

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