Two Wheels Empire Reviews 245

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their effectiveness and alignment with descriptions. Consumers are also satisfied with the prompt delivery service. The ordering process is efficient, and any errors are quickly resolved through email communication. People appreciate the excellent customer service, with specific mention of helpful and knowledgeable staff. The support extends to providing advice, identifying necessary parts, and offering guidance on fitting. The company is commended for its flexibility, supportive approach, and ability to provide parts quickly and affordably. Overall, reviewers express high satisfaction with the company's service, communication, and product performance.

Based on these reviews

Rated 5 out of 5 stars
Verified

Delivery super fast. Fitting instructions very clear so all complete which allows my Orbea bike to run super smooth

Rated 5 out of 5 stars

I searched for a X35 Ghost for my Ribble SLE. I found it on sale at Two Wheel Empire and ordered it straight away. Got to say superb service, ordered Friday and recieved Monday mid morning to my door.... See more

Rated 5 out of 5 stars

Fantastic customer service. A year after purchase I had lost parts for my Speedbox chip, emailed Speedbox direct and they didn't have a clue what I was talking about. Emailed Two Wheels and a... See more

Company replied

Rated 5 out of 5 stars

Stellar first class service. Love the WhatsApp direct support. Very flexible and supportive and managed to get me some parts very quickly and affordably. Can not recommend highly enough. Thanks aga... See more

Rated 4 out of 5 stars
Verified

Product works as expected - frankly awesome. However, the install guide failed to mention removal of the crank arm required as puller. Unfortunately i didn't have this type of puller so it had to be... See more

Company replied

Rated 5 out of 5 stars

Brilliant fast service and took a call from me while out of the country, to provide the fitting advice I hadn’t read (rtfm) which got the speedi fitted and working easily. Great company, service an... See more

Company replied

Rated 5 out of 5 stars

Spoke with Sima and she could not have been more helpful, talked me through the issue, identified the parts i needed and helped me to order and sent a video showing how to fit it. Perfect customer sup... See more

Rated 5 out of 5 stars

Great advice via WhatsApp before purchasing product. Also received 5% voucher code. Product arrived next working day and worked perfectly. Great company to do business with

Rated 5 out of 5 stars
Verified

I went on to a chat and spoke to Sam who was very helpful in helping me to find the correct part for my bike. Once ordered I was kept well informed of the delivery. Part now fitted and a little ride... See more

Company replied

Rated 5 out of 5 stars
Verified

Great support when looking to find the right tuning chip. Once found great price and very quick shipping. Chip worked as promised, clear instructions on website ( you don’t get any in the packaging).... See more

Company replied

Rated 5 out of 5 stars
Verified

These guys and gals are absolutely amazing. The best prices of the market, freakin' great after sale service, excellent communication. I mean this place is straight up a 10/10.

Company replied

Rated 5 out of 5 stars
Verified

Purchased the sh-3.0 for EP801 based on a helpful exchange with customer service. Delivery was prompt (to Victoria BC). Not installed yet but am looking forward to increased performance.

Rated 5 out of 5 stars
Verified

After initially ordering the wrong speed boxes and email communication my error was quickly sorted and the correct ones sent out. Would highly recommend two wheel empire based on my experience and wou... See more

Rated 5 out of 5 stars
Verified

Great communication and customer care and so far great product although I have only been on one ride so far. looking forward to many more rides.

Rated 5 out of 5 stars
Verified

Prompt response to initial query, prompt despatch & delivery time when ordered. Product very easy to fit & performs as described.

Company replied

Rated 5 out of 5 stars
Verified

I have ordered 2 times now and the product is just what I ordered. Each time is about 2 weeks from order to my mailbox with me living in Las Vegas, Nevada. Love the fact that this doesn't mess up anyt... See more

Company replied

Rated 5 out of 5 stars
Verified

My order arrived quickly. Not had chance to fully try it out yet but can’t wait. I fit it using the instructions and it seems to work so fingers crossed

Rated 5 out of 5 stars
Verified

VERY GOOD SHOPPING EXPERIENCE WITH "TWO WHEELS EMPIRE". FAST DELIVERY. MY ITEM IS PERFECT! VERY HAPPY

Rated 5 out of 5 stars
Verified

Bought a tuning chip for my E MTB and what a transformation,along with a fantastic price and quick delivery.Pleased 100%.Thanks.

Rated 5 out of 5 stars
Verified

Quick response from two wheels empire for some questions i had chatted on the whattsapp had the bit off kit in my houses in days great customer care all in all great experience .

Rated 4 out of 5 stars

4 star because of the high price, for the rest it is all seems to work like a charm! No messing around with plugs and cable, just a mechanic tune kit. I do not have any problems with sound or what so... See more

Company replied

Rated 5 out of 5 stars
Verified

Fun and determined staff. My order suffered from a couple of unusual challenges that were resolved well with good interaction and communication. Thanks.

Rated 4 out of 5 stars
Verified

Have only given 4 stars as it would have been nice to have some two wheel empire stickers with my parcel! If you could send me some that would be ace!

Company replied

Rated 5 out of 5 stars
Verified

They were very courteous I'm in US the part I ordered fitted perfectly as on thier website and is performing the way they said it would made the bike more responsive during commuting in traffic from... See more

Rated 5 out of 5 stars
Verified

Thanks for the good service and prompt responses! The product works excellent as promised and it is all fun from day one!!

Company replied

Rated 5 out of 5 stars
Verified

Exciting and freeing - thank you for giving me the ability to keep up with my son ♥️🙏🏼

Rated 5 out of 5 stars
Verified

I was very happy with the shipment, the product received, and the customer service when I had questions

Rated 5 out of 5 stars
Verified

Great business to deal with. Good communication throughout ordering process. Good product when it arrived. Highly recommended

Rated 4 out of 5 stars
Verified

The response was little bit slow but the service, product and delivery was excellent 👍

Rated 5 out of 5 stars
Verified

The component did exactly what I expected and was very easy to install.

Rated 5 out of 5 stars
Verified

Great product, clear instructions and delivered when they said they would

Company replied

Rated 5 out of 5 stars
Verified

Great standard tracking procedure prompt and appropriate feedback upon any question, great job.

Rated 5 out of 5 stars
Verified

Great product, fast delivery. It is a 100% as discruibed

Rated 5 out of 5 stars
Verified

Great products, support, and speedy delivery!

Company replied

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Company details

  1. Bike Accessories Store
  2. Motorcycle Equipment and Accessories Store

Written by the company

From riders - to riders! It all started in the UK, Exeter when Matt got an idea of Two Wheels Empire name - first it was a custom motorcycles brand, and now an ebike premium accessories shop. We've changed and we've grown to ebikes, but we've still got the love for Two Wheels: Petrol or Electric.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

245 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours


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Rated 1 out of 5 stars

Ordered a speedi

Ordered a speedi. Send the wrong product twice had to pay for a return. The 3rd product was supposed to be right. Still didnt fit then broke trying to remove it. Just dont buy a speedi it doesn't work. I contacted the manufacturer too and it was the same with them.

September 12, 2025
Unprompted review
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Rated 1 out of 5 stars

Avoid *****

Received the volspeed v3 and contacted two wheels Empire the next day as was unable to go past 20 mph. I had explained I wanted to pay the difference and exchange product for the speedbox 3.3 instead. What should have been a simple swap turned out to be days of flaffing around sending messages back and forth. In the end they wanted upto 30% re-stocking fee with is absolutely ridiculous. ( nearly £50) now going through trading standards and they failed to complying with consumer rights
Avoid and get product from elsewhere

July 25, 2025
Unprompted review
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