Delivery super fast. Fitting instructions very clear so all complete which allows my Orbea bike to run super smooth
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Company details
Written by the company
From riders - to riders! It all started in the UK, Exeter when Matt got an idea of Two Wheels Empire name - first it was a custom motorcycles brand, and now an ebike premium accessories shop. We've changed and we've grown to ebikes, but we've still got the love for Two Wheels: Petrol or Electric.
Contact info
166, College Road, HA11BH, HARROW, United Kingdom
- +447596351867
- Hi@twowheelsempire.com
- www.twowheelsempire.com
Replied to 33% of negative reviews
Typically replies within 24 hours
Delivery super fast.
Delivery super fast.
Fitting instructions very clear so all complete which allows my Orbea bike to run super smooth
Very prompt service
More than pleased from my purchase
More than pleased from my purchase.
Excellent costumer service.
Ordered a speedi
Ordered a speedi. Send the wrong product twice had to pay for a return. The 3rd product was supposed to be right. Still didnt fit then broke trying to remove it. Just dont buy a speedi it doesn't work. I contacted the manufacturer too and it was the same with them.
Replacement item.
My mahle ghost was faulty but they replaced it straight away.Very good communications.
My order arrived quickly
My order arrived quickly. Not had chance to fully try it out yet but can’t wait.
I fit it using the instructions and it seems to work so fingers crossed
Great company.
Great business to deal with. Good communication throughout ordering process. Good product when it arrived. Highly recommended
Great standard tracking procedure …
Great standard tracking procedure prompt and appropriate feedback upon any question, great job.
Avoid *****
Received the volspeed v3 and contacted two wheels Empire the next day as was unable to go past 20 mph. I had explained I wanted to pay the difference and exchange product for the speedbox 3.3 instead. What should have been a simple swap turned out to be days of flaffing around sending messages back and forth. In the end they wanted upto 30% re-stocking fee with is absolutely ridiculous. ( nearly £50) now going through trading standards and they failed to complying with consumer rights
Avoid and get product from elsewhere
2 products bought
Fantastic experience, bought 2 items from them, good communication, recommended
Great as usual 👍👍
Ordered Wednesday delivered Friday…
Ordered Wednesday delivered Friday fitted Monday,
Perfect
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