Travel China Guide Tours Reviews 461

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the professionalism and knowledge of the staff. Consumers appreciate the ease of booking, clear communication, and the ability to customize tours. People also value the punctuality and helpfulness of the guides and drivers, as well as the quality of transportation and accommodation. Many reviewers specifically mention smooth and well-organized tours, with seamless transfers between cities. Customers also appreciate the company's ability to handle complex itineraries and provide timely updates. The efficient and reliable service, especially in securing train tickets and managing changes, is a recurring positive point. Overall, reviewers highly recommend this company for travel in China, citing their excellent service and attention to detail.

Based on these reviews

Rated 5 out of 5 stars

My application was dealt with swiftly and I was always kept in the loop. Trains were easy to access with passport recognition and the whole journey was in a spotless pre booked carriage spot on time.... See more

Rated 5 out of 5 stars

Booking was seamless, with all questions answered promptly, pleasantly and accurately. Train was immaculate and all train staff were excellent. Room left and arrived on time. The room on the on tra... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Rapid response. Even for a last minute request for ticket change/booking -- reached out via messaging to contact us as it was urgent (email would have been slower and there were onl... See more

Company replied

Rated 5 out of 5 stars

Most bookings were as requested and those that were not were just as good. All trips went very well with great service from the stations to the porters which were included in the price. All we had to... See more

Company replied

Rated 5 out of 5 stars

Travel China Guide Tours was the best source for booking train tickets in China. I used another online travel agent but they failed to secure the tickets. I made several bookings with Travel China G... See more

Company replied

Rated 5 out of 5 stars

Really, it is a pleasure and safely to work with the Comapny. Constantly updated and whenever any different option could happen they let you know giving your best chahnce. In my case Ms Cissy is the h... See more

Company replied

Rated 5 out of 5 stars

Tcg is absolutely top to set everything about your journey in China. They are always up to answer your questions before and after purchasing. In case (for us just one time of 5 different trains) o... See more

Company replied

Rated 5 out of 5 stars

We organised quite a complex itinerary travelling around China and with tickets for trains etc often not released until quite close to the departure date we didn't want to faff with booking all the va... See more

Company replied

Rated 5 out of 5 stars

Fuss free booking online. It comes with free cancellation and changes to booking if there's any change in travel plans. Staff are very responsive to email query. I was attended by its Travel Consultan... See more

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Rated 5 out of 5 stars

We took a 3-day tour in Guangzhou with Travel China Guide Tours (TCGT). We’re very impressed with TCGT’s professional and friendly staffs. We traveled from Hong Kong to Guangzhou via trains and TCGT t... See more

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Rated 5 out of 5 stars

We made a 10 days private tour in China with Travel China Guide, visiting Beijing, Shanghai, Yang Tze River Cruze and Xian. We had memorables moments, All guides were kind and very flexible with our d... See more

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Rated 5 out of 5 stars

I booked the Golden Triangle & Yangtze tour which I took for the first couple of weeks of this month. From the moment I landed in Beijing to leaving from Shanghai, everything was meticulously plan... See more

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Rated 5 out of 5 stars

The service provided by Wendy Lee (Travel Consultant): Very responsive and efficient! Although our arrival @ 0200hrs to KUNMING, she considered we were with young children and arranged the guide a... See more

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Rated 5 out of 5 stars

We ordered several train tickets in China, we got all the tickets in the schedule we asked for except for one that was not available and they gave us alternative very quick. Great customer service. We... See more

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Rated 5 out of 5 stars

We've recently travelled to China with the valuable assistance of Travel China Guide. We organized our trip mostly as independent travelers, with the advice and support of Kelly, our designed travel... See more

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Rated 5 out of 5 stars

I was a bit nervous about booking a tour in China as I had read some pretty negative reviews about folk being hassled to buy things and generally being underwhelmed by the experience. I did some resea... See more

Company replied

Rated 5 out of 5 stars

Travel China Guide was easy to deal with from Australia and organised our train travel from Xian North to Beijing West without any fuss. Their communications were clear and detailed and easy to under... See more

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Rated 5 out of 5 stars

Its was a very well organize Kunming tour arrange by Abbey for us. from air, High speed rail ticket, to hotel accommodation, local transportation and tour guide. We really enjoy this small group tour... See more

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Rated 5 out of 5 stars

I book ticket online for high speed train Beijing to Shanghai online from Indonesia. The instruction in English is very clear. Credit card is accepted. The instruction how to use the ticket in the hug... See more

Company replied

Rated 5 out of 5 stars

We spent a month traveling with Travel China Guide Tours and found all our guides to be knowledgeable, polite, and professional. All our drivers were courteous, patient, and safe. Travel China Guide T... See more

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Rated 5 out of 5 stars

Our guide John helped us avoid the May 1 holiday crowds on our visit to Mutianyu Great Wall and Summer Palace! John was an excellent guide and somehow worked miracles as we were able to actually enjo... See more

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Rated 5 out of 5 stars

Just I need help to search and manage my train ticket I receive fast and accurate response. Even There is no left tickets I hear the best suggestion for my situation. And also when a refundhappened,... See more

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Rated 5 out of 5 stars

Used Travel China Guide Tours to book our tickets on the sleeper train from Kunming to Lijiang. It was our first time in China and using the trains. We were worried about not being able to secure the... See more

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Rated 5 out of 5 stars

It was nice to have our train tickets appear in our email and not have to worry about it. I think the China Rail system can be stressful since you don't know if you get your tickets or not until 2 wee... See more

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Rated 5 out of 5 stars

I had an excellent Private Tour in China, Vietnã and Thailand, with Travel China Guide . Since the beginning when i was planning the tour and changed the itinerary so many times, my travel assistant... See more

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Rated 5 out of 5 stars

We booked a two-day tour of Beijing which included the Forbidden City, Great Wall, Summer Palace as well as a few other amazing attractions around the city. Our tour guide and driver was very profes... See more

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Rated 5 out of 5 stars

It was a great time using Travel China Guide for our trip to the Mutinayu Great wall! Easy to understand the procedures in the pick up and definitely worth every penny we spent (which wasn't too much... See more

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Rated 5 out of 5 stars

It was a great trip. Everything was very smoothly ran from the great hotels, meals and transportation. Our guides were excellent and very knowledgeable about their towns/cities. They helped us book... See more

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Rated 5 out of 5 stars

Lexi was wonderful. She help me planned my China trip. We started from Beijing to Chengdu, then high speed train to Xi'an. She planned all of our daily tours. In each stop the driver and tour guide... See more

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Rated 5 out of 5 stars

Travel China Guide Tours provided exceptional service from start to finish. They were very flexible and accomodating as we planned our trip. Even to the point of booking additional nights at the h... See more

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Rated 5 out of 5 stars

A5 star rating for my way in advanced booking of trains and places of attraction with Travel China Guide. When train tickets are released, and preferred tickets are over-subscribed, Cissy, the travel... See more

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Rated 5 out of 5 stars

Engaged Travel China Guide Tours for my customized photography trip to Yuanyang. Enjoyed the trip. Tour guide and driver are always punctual and helpful. We were delighted by the professionalism prov... See more

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Rated 5 out of 5 stars

This was my second trip to China. The second trip with Travel China Guide Tours was much more enjoyable and I saw a lot more of China than the first one on a cruise. The 16 day land/air tour was more... See more

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Rated 5 out of 5 stars

I used Travel China Guide tours after finding them through Google. Iiked the range of tours and that you could customise as required. The organiser - Lexi Yang, was always prompt and comple... See more

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Rated 5 out of 5 stars

Excellent. Train tickets booked for me direct and travelled no problem. Tour in Beijing all arranged to plan and was to a very high standard. Beijing was extremely busy over labour day weekend so bear... See more

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Rated 5 out of 5 stars

I’ve been using Travel China Guides a few times over the years to book train tickets. Always great experience. They are quick to respond and the service is very efficient. Without their service it wo... See more

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Rated 5 out of 5 stars

Excellent service, I booked a whole bunch of train tickets through them and everything went smoothly. They were very efficient and reliable, and my booking went through a few changes but they were abl... See more

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Rated 5 out of 5 stars

We booked three different train tickets through them and everything went flawless - it was worth every penny we spent. We couldn't be more satisfied with Travel China Guide Tours. The high quality o... See more

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Rated 5 out of 5 stars

Our group of 6 from Australia had a fabulous time touring China and were able to see some wonderful "tick the box" places, people and pandas. From the start our trip to China was well organised, on... See more

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Rated 5 out of 5 stars

The train arrived on time and looked very nice. When I boarded I was very pleasantly surprised to see Western style toilets. Bunks were comfortable and I slept very well. Very nice attendants. Any... See more

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Rated 5 out of 5 stars

My experience with Travel China guide tour was excellent right from planning to my return from the trip. The staff is very professional. The transportation and accommodation was of high class. The gui... See more

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Rated 5 out of 5 stars

We purchased round trip bullet train ticket Beijing-Xian. The experience was excellent, website very easy to use, communication was excellent, booked the seats we requested, tickets delivered to... See more

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Rated 5 out of 5 stars

I read briefly the previous review posts. I agree with all positive ones. Yes, the agent (for my case, her name is: Christina Zhao) and the rest of the team have made efficient efforts to make booking... See more

Company replied

Rated 5 out of 5 stars

I did a one day tour of Beijing (Summer Palace, etc) with this company and Helen was the guide. It was well-organized, the guide was pleasant/knowledgeable, and the van was fine. Exactly what I wanted... See more

Company replied

Rated 5 out of 5 stars

I travelled to China alone, so any support would be appreciated. When I found Travel China Guide online, I didn't expect that they would spare me so much stress: the booking process both for trai... See more

Company replied

Rated 5 out of 5 stars

Easy to use and trusted company. I have been using this company for more than 10 years and my daughter uses them to book train and tours. Service has always been exceptional.

Company replied

Rated 5 out of 5 stars

Really conveniente and helpful at the moment of having doubts. It also allows to make the reservation of the tickets early.

Company replied

Rated 5 out of 5 stars

The webpage work as intended and has flexibility. Use it for booking business train travel in China.

Company replied

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Company details

  1. Tour Operator
  2. Cultural Tours Provider
  3. Tour Agency
  4. Train Ticket Agency
  5. Travel Agency

Written by the company

As the largest online tour operator in China, TravelChinaGuide Tours offer many choices of holiday plans leading you to explore over a hundred worldwide destinations. Best deals on small group tours, tailor-made private tours, flight and train tickets bookings are available with guaranteed quality service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

461 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Travel China Guide successfully booked…

Travel China Guide successfully booked us tickets for a party of 3 during goldenweek for the following: Temple of heaven, Forbidden City, Summer Palace and Tiananmen Square. With all but the exception of Tiananmen square we got the original dates and times requested. For Tiananmen Square, they kindly worked with me to find an alternative date and time that worked for us due to the high ticket demand. They were a pleasure to deal with and very responsive via WhatsApp.

September 29, 2025
Unprompted review
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Rated 5 out of 5 stars

My application was dealt with swiftly…

My application was dealt with swiftly and I was always kept in the loop. Trains were easy to access with passport recognition and the whole journey was in a spotless pre booked carriage spot on time. Well done all concerned.

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Train Experience

Booking was seamless, with all questions answered promptly, pleasantly and accurately. Train was immaculate and all train staff were excellent. Room left and arrived on time. The room on the on train was spacious, clean and very comfortable. Ulaanbatur-Beijing.

October 2, 2025
Unprompted review
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Reply from Travel China Guide Tours

Dear Christina, thank you so much for your kind comment. It is very cheerful to see you are pleased with our booking service. We strive to make booking easy and fast. Very glad to have your trust. We are always here to solve your travel problems. Best regards from TravelChinaGuide Tours.

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Rated 5 out of 5 stars

Excellent Service all the way.

Most bookings were as requested and those that were not were just as good. All trips went very well with great service from the stations to the porters which were included in the price. All we had to do was get to the station and from the end station to our hotels. Would recommend this service to anyone traveling through China and wanting to do it by train.

September 14, 2025
Unprompted review
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Reply from Travel China Guide Tours

Dear Ronald Turner, very appreciate your time in sharing your booking. It is our pleasure to help you with the booking issues. Thank you for choosing us. We eagerly anticipate the opportunity to serve you again! Best regards from TravelChinaGuide Tours.

Rated 5 out of 5 stars

Very good

Very good, smooth service. Christina went out of her way to help us.

Would highly recommend.

October 1, 2025
Unprompted review
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Reply from Travel China Guide Tours

Dear Heidi, thank you so much for your kind comment. It is very cheerful to see you are pleased with our booking service. We strive to make booking easy and fast. Very glad to have your trust. We are always here for help. Please feel free to contact us if needed. Best regards from TravelChinaGuide Tours.

Rated 5 out of 5 stars

Travel China Guide Tours - booking train tickets

Travel China Guide Tours was the best source for booking train tickets in China. I used another online travel agent but they failed to secure the tickets.
I made several bookings with Travel China Guides and they came up trumps on each one. When I made changes, they were very responsive and able to solve the problem. Great customer service and nice to be able to communicate with an online provider by email for a change!

September 16, 2025
Unprompted review
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Reply from Travel China Guide Tours

Dear guest, it is very nice of you to post this kind review! It is our pleasure to help you with the booking. Thank you for choosing us. We look forward to serving you again! Best regards from TravelChinaGuide Tours.

Rated 5 out of 5 stars

I did a one day tour of Beijing (Summer…

I did a one day tour of Beijing (Summer Palace, etc) with this company and Helen was the guide. It was well-organized, the guide was pleasant/knowledgeable, and the van was fine. Exactly what I wanted.

September 18, 2025
Unprompted review
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Reply from Travel China Guide Tours

Dear guest, very appreciate your time in sharing your Beijing experience! We are greatly delighted to have your content with your trip and our travel service, what is we strive for. Best regards.

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Rated 5 out of 5 stars

Peace of mind

We organised quite a complex itinerary travelling around China and with tickets for trains etc often not released until quite close to the departure date we didn't want to faff with booking all the various tickets ourselves. China Travel Guide has been a real helping hand. We used them to book tickets for attractions and trains. It doesn't cost much more to use this service. There were a couple of times we missed out on our original asks (ie second class train tickets instead of first class, but CTG would always offer alternatives), and a couple of times we needed to remind CTG to ensure our bookings were fulfilled but all in all a good service and we would recommend them and happily use them again. Our tip is just to keep on top of what you're expecting to come through and when. CTG are responsive, easily contactable and very helpful. They made a real difference to our trip planning. Thank you

September 1, 2025
Unprompted review
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Reply from Travel China Guide Tours

Dear Becky, thank you so much for your kind comment. It is very cheerful to see you are pleased with our booking service. We strive to make booking easy and fast. Very glad to have your trust. We are always here to solve your travel problems. Best regards from TravelChinaGuide.

Rated 5 out of 5 stars

Responsive

September 13, 2025
Unprompted review
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Reply from Travel China Guide Tours

Dear Shu Lin, thank you so much for your kind comment. It is very cheerful to see you are pleased with our booking service. Best regards.

Rated 5 out of 5 stars

Excellent service

Excellent service. Rapid response. Even for a last minute request for ticket change/booking -- reached out via messaging to contact us as it was urgent (email would have been slower and there were only a few tickets left)! very impressive! Seamless payment and refund. Everything in English too!

August 25, 2025
Unprompted review
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Reply from Travel China Guide Tours

Dear alvin, very appreciate your time in sharing your booking. It is our pleasure to help you with the booking issues. Thank you for choosing us. We eagerly anticipate the opportunity to serve you again! Best regards.

Rated 5 out of 5 stars

Great web for booking a travel to China

Really conveniente and helpful at the moment of having doubts. It also allows to make the reservation of the tickets early.

September 10, 2025
Unprompted review
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Reply from Travel China Guide Tours

Dear Yui merino, thank you so much for your kind comment. It is very cheerful to see you are pleased with our booking service. We strive to make booking easy and fast. Very glad to have your trust. We are always here to solve your travel problems. Best regards.

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Rated 5 out of 5 stars

The webpage work as intended and has…

The webpage work as intended and has flexibility. Use it for booking business train travel in China.

September 7, 2025
Unprompted review
Travel China Guide Tours logo

Reply from Travel China Guide Tours

Dear Daniel Chang, Iit is very nice of you to post this kind review! It is our pleasure to help you with the booking. Thank you for choosing us. We look forward to serving you again! Best regards.

Rated 5 out of 5 stars

Really the best service and give you calm

Really, it is a pleasure and safely to work with the Comapny. Constantly updated and whenever any different option could happen they let you know giving your best chahnce. In my case Ms Cissy is the highest professional. She manages every situation with always succed. And when a refund must be done, it is inmediately proceesed.

August 25, 2025
Unprompted review
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Reply from Travel China Guide Tours

Dear Manuel Pérez, thank you so much for your kind comment. It is very cheerful to see you are pleased with our booking service. We strive to make booking easy and fast. Very glad to have your trust. We are always here for help. Please feel free to contact us if needed. Best regards,

Rated 5 out of 5 stars

Easy purchase of Chinese train tickets

Easy purchase of Chinese train tickets.

August 18, 2025
Unprompted review
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Reply from Travel China Guide Tours

Dear Ulrich R, very appreciate your time in sharing your booking. It is our pleasure to help you with the booking issues. Thank you for choosing us. We eagerly anticipate the opportunity to serve you again! Best regards,

Rated 5 out of 5 stars

Awesome customer service

The customer service is outstanding . They act quickly to resolve any problems - they come up with suggestions on alternate trains. Awesome service.

August 13, 2025
Unprompted review
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Reply from Travel China Guide Tours

Dear Thomas De Wolfhound, it's very nice of you to share your ticket-booking. It gives us a great pleasure to gain your recognition. Our professional team is adept at fast and easy booking. Thank you for allowing us the chance to serve you. We are always ready to serve you again. Best regards,

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Rated 5 out of 5 stars

Perfect service

We ordered several train tickets in China, we got all the tickets in the schedule we asked for except for one that was not available and they gave us alternative very quick. Great customer service. We had to cancel one person from the tickets and they manage everything fast and professionally. We had some issue with the bank with the refund and they help us all the way. For sure I’ll contact them again for my next trip to China.

July 28, 2025
Unprompted review
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Reply from Travel China Guide Tours

Dear Gemma Melendo, thank you so much for your kind comment. It is very cheerful to see you are pleased with our booking service. We strive to make booking easy and fast. Very glad to have your trust. We are always here for help. Please feel free to contact us if needed. Best regards from TravelChinaGuide Tours.

Rated 5 out of 5 stars

Wonderful Company

All was perfectly. The attention was wonderful and we didn't have any problem with us. Perfect.

August 7, 2025
Unprompted review
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Reply from Travel China Guide Tours

Dear jokineguiguren, very appreciate your time in sharing your booking. It is our pleasure to help you with the booking issues. Thank you for choosing us. We eagerly anticipate the opportunity to serve you again! Best regards from TravelChinaGuide Tours.

Rated 5 out of 5 stars

Very smooth and helpful process

Very smooth and helpful process. Great team.

August 13, 2025
Unprompted review
Travel China Guide Tours logo

Reply from Travel China Guide Tours

Dear Josh Mossop, it is very nice of you to post this kind review! It is our pleasure to help you with the booking. Thank you for choosing us. We look forward to serving you again! Best regards from TravelChinaGuide Tours.

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