Toolkit Websites Reviews 193

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I couldn't be happier with my new website thanks to James and Emily. Their support, dedication and professionalism have been unwavering from start to finish. They went above and beyond to accommodate... See more

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Rated 5 out of 5 stars

Toolkit Website designers are a small friendly team. This is the second website that they have designed for me. They work very professionally yet without losing the one to one client contact and are... See more

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Rated 5 out of 5 stars

Toolkit Website has recently redeveloped our company website. They offered us fantastic support and communication throughout, James and Emily have been amazing and always on hand for any questions we... See more

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Rated 5 out of 5 stars
Invited

Our web designer, Lanara, was excellent. We thought we knew what we wanted, but then seeing certain designs/layout, we realised we didn't quite want that. The unlimited design changes were therefore e... See more

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Company details

  1. Web designer
  2. Website Designer

About Toolkit Websites

Written by the company

Toolkit Websites are a bespoke web design company based in the heart of Chichester, West Sussex. We deliver excellent quality websites with passionate service and currently have over 1,500 live clients across the UK. Our experienced team design websites that not only look great but work well on all devices and search engines. All of our clients can update their own websites and are less than 3 rings away from our friendly support team.

Whether you already have an existing website or are a start-up company, we’ve got a solution for you.

Choose Toolkit Websites if…

* you like good customer service

* you want a bespoke design

* you need to update your website any time

With over 2 decades of experience building successful websites for small businesses, we have the knowledge to deliver the right solution at the right cost. Toolkit Websites are based in Chichester, West Sussex and are 5 star rated on Google, Trustpilot, Which Web Design & Approved Index.


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4.7

Excellent

TrustScore 4.5 out of 5

193 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I couldn't be happier with my new…

I couldn't be happier with my new website thanks to James and Emily. Their support, dedication and professionalism have been unwavering from start to finish. They went above and beyond to accommodate my specific needs and nothing was ever too much trouble. The result is a website that I'm truly proud of. I can't recommend Toolkit Websites highly enough; they have exceeded all my expectations.

September 25, 2025
Unprompted review
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Reply from Toolkit Websites

Thank you Trish, we appreciate you taking the time to write such a lovely review of your time with us. I'll let James & Emily know first thing! If there is ever anything we can do don't hesitate to reach out.

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Rated 5 out of 5 stars

Toolkit Website designers excellent service

Toolkit Website designers are a small friendly team. This is the second website that they have designed for me. They work very professionally yet without losing the one to one client contact and are genuinely great at managing their client relationships. I was assigned a lovely designer, Emily. She worked efficiently and patiently to build the site. We worked together and she really helped bring my website to life. She understood exactly what I wanted to reflect and chose some beautiful graphics to help polish the end result. I am delighted at the finished website. The team are always positive about supporting their clients and showed a real interest in meeting my specifications and website objectives. I'm always proud to tell people about Toolkit Websites amazing service. Thank you Toolkit, Emily & James.

September 23, 2025
Unprompted review
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Reply from Toolkit Websites

What a brilliant review, thank you so much Tracie! This review helps us tell the world how awesome our team are to work with. If there is ever anything we can do to help you please don't hesitate to reach out.

Rated 5 out of 5 stars

Great Service

We've used Toolkit Websites for some years now which is mainly down to their customer service and speed to requests.

September 17, 2025
Unprompted review
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Reply from Toolkit Websites

Thanks Ian!

Rated 5 out of 5 stars

Great web redesign

Toolkit Website has recently redeveloped our company website. They offered us fantastic support and communication throughout, James and Emily have been amazing and always on hand for any questions we had. Very happy with the end result.

September 15, 2025
Unprompted review
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Reply from Toolkit Websites

From James & Emily - Thank you! Really appreciate your kind words and time during the build. If you ever need anything now the website is live, don't hesitate to reach out to us.

Rated 5 out of 5 stars

toolkit were so lovely to work with

toolkit were so lovely to work with - they made sure all our requirements were met and went above and beyond to make sure we were happy with our final design. I truly reccommend!!

June 1, 2025
Unprompted review
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Reply from Toolkit Websites

Thanks Darcy, it's exactly why we offer unlimited design changes, so the site is perfect before it goes live! Was great to work with you, Emily really enjoyed it. We're always here if you ever need anything.

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Rated 5 out of 5 stars

I worked with Emily Sherlock on…

I worked with Emily Sherlock on redesigning my website and logo. My original website was 7 years old and it required significant changes. We worked on the colour theme, logo and the layout of the information. I provided Emily with the text, and she placed it within the website. Emily is easy to work and is a fantastic website designer.

July 23, 2025
Unprompted review
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Reply from Toolkit Websites

Thanks Mitesh, I'll show Emily this lovely review in the morning. She enjoyed working with you and we all hope the new design serves your business well.

Rated 5 out of 5 stars

Couldn't ask for more!

Toolkit handled our website refresh and were excellent - the service was easy, efficient, great value for money and generated an excellent outcome. Really couldn't ask for more!

July 21, 2025
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Reply from Toolkit Websites

Amazing testimonial, thank you Miles! We'll use this on our marketing. We hope the website works fantastically well for you and your business.

Rated 5 out of 5 stars

All round, great experience - would recommend!

I have had my website with Toolkit Websites for around 8 years now, and just recently got back in touch for a redesign of my website to ‘bring it into the new age’ if you will.

My initial contact was with Dave, who took a dive into understanding myself and my business and my vision for the redesign of my website.

I was then introduced to Emily who, despite my perfectionism and continuous requests for tweaks to the design, was patient and understanding and helped me get my new website looking and functioning better than I could have ever imagined!

I have since made requests for changes to some of the text and images on my website (where I have struggled as I am not the most tech savvy), by which, via phone call and email, James and Taylor have been a great help, taking no longer than a day or two to have the changes made for me.

I have only have great things to say about the team over at Toolkit - would definitely recommend.

April 21, 2025
Unprompted review
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Reply from Toolkit Websites

Thanks Robert! Always here if you ever need any help now the website is live. All the best.

Rated 5 out of 5 stars

My time with Toolkit started with a…

My time with Toolkit started with a phone call to David, the COO. He listened attentively to my needs and wants and knew exactly the kind of website I was after - with my website being very niche, I was impressed at how much knowledge he had about my industry and the questions he asked. I'd never felt more important in an initial phone call before.

I found their prices competitive and cheap and was guided through all of my options and was very clearly told what I'd be getting with each package option.

Once I'd picked the best one for me I was promptly moved on to my Project Manager Emily who I'd give 10 stars if I could. Emily managed me and my project with such care and enthusiasm I could only describe it as world class.

Emily made sure I was put in charge and was an incredible guide for me, she came to me with multiple design options every step of the way and made sure I knew what could be done within the scope of my site.

Everything was completed for me timely and efficiently and I love my website now it's finished, the developers and Emily did an amazing job and the customer service in general is second to none.

Thank you Toolkit!

November 8, 2024
Unprompted review
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Reply from Toolkit Websites

Thanks James, really appreciate the kind words and look forward to supporting you & your website over the coming years.

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Rated 5 out of 5 stars

Excellent all around

I first reached out to Toolkit over three years ago, shortly after founding my company, with the intention of having them design our website. Like many new businesses, the early stages were full of challenges, and with the constant stream of work coming through the door, the website naturally took a back seat.

Over time, I was only able to drip-feed information to the Toolkit team, never quite managing to provide a complete brief. Despite this, they remained patient and professional throughout. It wasn’t until recently that I finally pulled everything together and gave them what they needed to complete the design.

Emily has been instrumental in this journey—her encouragement, positivity, and unwavering professionalism kept me motivated when it would have been easier to let the website slide further. As a perfectionist, I’m very particular about detail and quality, and Emily ensured that every element met the highest standard, right up to the final touches.

The website itself features some sophisticated design elements that needed to work seamlessly across different screen sizes. Taylor and the development team have done an outstanding job bringing those ideas to life. The end result is something we’re incredibly proud of—and it stands as the largest investment we’ve made in our business to date.

I’m truly grateful to the entire Toolkit team. Their dedication, care, and craftsmanship have exceeded my expectations. Words can’t express how thankful I am.

June 5, 2025
Unprompted review
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Reply from Toolkit Websites

Thank you so much Redi, we loved working with you and we're delighted we got there in the end! If there is ever anything we can do to help now the site is published and live, don't hesitate to reach out.

Rated 5 out of 5 stars

Supportive and professional services

We have been dealing with Toolkit since 2014 and have always found them professional and efficient with dealing with any development or hosting requirements.

June 4, 2025
Unprompted review
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Reply from Toolkit Websites

Thanks Richard, it's been great hosting & supporting your website with you over the last 11 years.

Rated 1 out of 5 stars

Would not recommend Toolkit to anyone…NOOOOO

Would not recommend Toolkit to anyone who is looking for professional website. Lots of hidden prices and not a lot can do. Just pay and get nothing: uses basic "cheap" looking templates. They are very good by sending an invoices for the job they did not do or did it not the way you ask.

January 1, 2025
Unprompted review
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Reply from Toolkit Websites

Hi Virginia,

I’m so sorry once again for the frustration with the website build process.

As you & I discussed at the time, we spent 6 months working on the website with your colleague Carron, delivering the exact design & functionality both parties agreed to prior to going ahead with the project.

When you replaced Carron 6 months in, you asked us for a different design, change to the navigation and critically, inclusion of an advanced bespoke eCommerce functionality that, alone, was significantly more expensive to deliver than the first 6 months of work combined.

I’m sorry you felt the need to leave this review, we tried everything to make it work for you when your brief changed mid way through the project however the additional eCommerce functionality you required is not something we could deliver in your budget.

We understand how frustrating this must have been. I sincerely wish you all the best and hope you have been able to find the right website provider to deliver your custom eCommerce requirements.

Best Regards,

David Swan
Toolkit Websites COO

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Rated 5 out of 5 stars
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Many Thanks to the team for their…

Many Thanks to the team for their immense support and patience throughout the project. David, James and the amazing Emily exhibited great customer service throughout the entire project and I 100% recommend Toolkit if you are looking for a website designer.

December 18, 2024
Rated 5 out of 5 stars

Great design, prompt communication and friendly team

We used Toolkit to create a new website for our community music festival.
The team came up with a great design straight away and the whole build was very smooth and quick! Nothing was too much trouble which made the process very easy!
Highly recommended!

November 29, 2024
Unprompted review
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Reply from Toolkit Websites

What a cool website to work on! Thank you Emma for you lovely review. We hope the new site helps ticket sales and look forward to seeing all the images from next years event!

Rated 5 out of 5 stars

Can't thank the team enough

Can't thank the team enough, especially Emily who was great through the entire process. I have to mention how quick they reacted to my direction and nothing was too much of a pain to achieve.

Absolutely would 100% recommend in the future.

December 11, 2024
Unprompted review
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Reply from Toolkit Websites

Appreciate the kind words, thanks DJ Jay! Good luck with the new website, we hope it brings in loads of bookings for you.

Rated 5 out of 5 stars
Redirected

Second to none

I would like to say a huge thank you to the whole team at Toolkit for their help over the years, including the calm leadership of our website redesign that went live in 2020. But it's also been the more general support that they've given me when my website updates have gone wrong, or I've had a technical query. Toolkit's response has always been timely, friendly and helpful, and I would whole-heartedly recommend them to anyone needing a website design service and support.

September 30, 2024
Unprompted review
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Reply from Toolkit Websites

You're very welcome, we're always here to help and that won't change. Good luck with your new site and call us if we can ever be of help with any changes, updates or SEO queries you may have.

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Rated 5 out of 5 stars
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Thank You!

I would like to extend my deepest gratitude to David, Emily and the entire team at Took Kit for their outstanding work in developing my business website. From the moment we began this project, they demonstrated unparalleled professionalism, creativity, and attention to detail. Their expertise and dedication made the process smooth, and the end result exceeded all my expectations.

From the initial consultation to the final launch, David, Emily and the team were always available, attentive to my ideas, and provided insightful recommendations that truly elevated the design and functionality of the site. They brought my vision to life in a way I couldn't have imagined, ensuring that every detail reflected my brand's identity and values.

What truly sets Tool Kit’s apart is their passion for their craft and their commitment to delivering excellence. The staff went above and beyond, providing seamless communication throughout the project and making sure every aspect was polished to perfection. Their technical skill is remarkable, and they were always ready to tackle any challenge with creativity and efficiency.

The new website has not only improved our online presence but has also attracted more traffic and inquiries than ever before. It's a testament to their ability to create not just visually appealing websites but also highly functional ones that deliver results.

To David, Emily, James, Evan and the amazing team at Tool Kit, thank you for your hard work, your patience, and your dedication to creating something truly Special. I couldn’t have asked for a better partner in this project, and I look forward to working with you.

September 27, 2024
Unprompted review
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Reply from Toolkit Websites

We really appreciate the kind words, thank you, especially the mention of our passion for our craft, thank you for noticing! We're here to help now the site is live, so just call us if there is anything we can do for you.

Rated 5 out of 5 stars

Excellent service

All staff were friendly and helpful and made my experience of setting up a website very smooth.

Everything went well and to my satisfaction.

I’m very pleased with the outcome and also the professionalism of the Toolkit Team.

Thank you!

September 4, 2024
Unprompted review
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Reply from Toolkit Websites

We're delighted to hear you're so pleased with the outcome and thank you so much for reviewing us on here. We're here to help if you ever need anything.

Rated 5 out of 5 stars

Best #website design #webdesign HIGH QUALITY

ABC

Amazing Best Choice * * * * *

Recently had our group website completed
From the start to development to completion PROFESSIONAL
* listening to the concept desire outcome & advising accordingly
* hassle free - redesign changes edit
* great project management EMILY providing full updates constantly & team on board to help superbly too

Fully recommend for professional website expertise * contact * #toolkitwebsite toolkitwebsite.co.uk

Honestly a game changer in STANDARDS of service support style

* everything from the approach is FULLY structured with a PRO ACTIVE approach to genuinely achieve EXCELLENCE with every contact, request

Definitely recommend 10 out of 10

August 22, 2024
Unprompted review
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Reply from Toolkit Websites

Thank you so much for your kind words! We loved working with you on this project, Emily is especially happy with how the design turned out. We're here if you ever need anything.

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