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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its speed and effectiveness in resolving issues. Consumers appreciate the knowledgeable and professional staff, who are often commended for their patience and clarity in communication. Many reviewers mention specific instances where support staff went above and beyond to assist them, demonstrating a genuine commitment to customer satisfaction. People also value the company's technology and its ability to provide solutions for a wide range of technical issues. The promptness of the support team is a recurring theme, with many users noting the 24/7 availability and quick response times. While opinions on the website are varied, the positive sentiment towards the service, customer support, and staff suggests a strong overall experience.

Based on these reviews

Rated 5 out of 5 stars

Saras, was kind, polite, knew from the very beginning my problem, she read the issue while the bot had the chat b4, and she assured me till the last minute that there would be a solution within her sc... See more

Rated 5 out of 5 stars

TMDHosting Support Made B helped me fixing a deep problem in my site and domain from other domain provider. Made is really patient listening and reviewing my concerns and we successfully solved everyt... See more

Rated 5 out of 5 stars
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Couldn't be more pleased with the tech support provided by TMD Hosting. I have only been with them for two months but in that time they have helped us navigate through three different show-stopping... See more

Rated 5 out of 5 stars

Outstanding service from TMDHosting! The team is extremely professional, fast, and efficient. They handle requests with great attention to detail and provide clear communication throughout the enti... See more

Rated 5 out of 5 stars
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TMD staff are extremely knowledgeable and professional. They helped me migrate my website and set everything up without any delays. I’m truly grateful to have joined TMD, as they have always been ther... See more

Rated 5 out of 5 stars

I run several sites which i host on TMD. As you know, always you have a situation, wrong button pressed, site stalls, you change some settings and Server error 500 comes up. TMD ALWAYS helped , n... See more

Rated 5 out of 5 stars

I had an excellent experience with TMD Hosting support. I was assisted by Halif Fachrizal, who was very professional, patient, and knowledgeable. He quickly identified the issue I was having while co... See more

Rated 5 out of 5 stars

Irfan quickly understood what I needed and just fixed it for me. He fixed my problem instead of trying to fix the problem of why I couldn't fix my own problem. He went right to the solution that made... See more

Rated 5 out of 5 stars

It's was such a great assistant experience from Rangga, troubleshooting my issues with my php updates and WordPress issues. Just like that all my issues are gone, with no I can't and excuses in the pr... See more

Rated 5 out of 5 stars

Website managing falls under the umbrella of my job. I did not know much about it before starting this job. I have managed ok so far, but without the support of TMD hosting, i would be losing my... See more

Rated 5 out of 5 stars

Yesterday I spoke with Eve and today with Bozhidara. They both had a lot of patience and did an excellent work to answer my often basic questions about the TMDhosting options. They answered all my q... See more

Rated 5 out of 5 stars

I had a great experience with Eng. (Saras). She was very clever and professional in handling my request. She listened carefully, understood the issue quickly, and provided me with the best solution in... See more

Rated 5 out of 5 stars

Thank you very much to Sutan Egy who got my website back on again quickly after it was down due to the maintenance message . Awesome customer service!

Rated 5 out of 5 stars

I have been with TMD Hosting for many years, and their customer service has always been top notch both in response time and in finding a solution or answering any questions that I may have -... See more

Company replied

Rated 5 out of 5 stars

Great service for this guys, they identified my issue, and provided solution quickly!! promotion for them pls! Other teams like 'Trust & security' just look for guilty persons, try to sell you upgr... See more

Rated 5 out of 5 stars

Krishna Exceeds at support. I have talked to so many support on TMD but Krisnha is just built different! He helped me understand and fixed my issue very professionally and quickly.

Rated 5 out of 5 stars

The thing I like best about TMD Hosting is that a novice like me has access to 24/7 support when an issue arises. The most recent issue with my site was a weird one but Irfina tracked the problem down... See more

Rated 4 out of 5 stars

I have used TMD Hosting for a number of years now, and generally have been very impressed with their support and service. There was a dip in getting adequate response for a period recently, but they'r... See more

Rated 5 out of 5 stars

whenever i experience a problem with my account tmd hosting support team is there to resolve it for me. the it team is always professional and courteous.

Rated 5 out of 5 stars

They quickly helped clear queued mails for one of our accounts and resolved the spam issue efficiently. Great experience

Rated 5 out of 5 stars
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TMD always provides excellent customer support. Most recently, Jhan Motta and team assisted with a domain transfer. They're ability and willingness to answer all my questions and get my business custo... See more

Rated 5 out of 5 stars

This company is great because they have 24-hour customer tech support and these guys are really on track they know how to help you they know all the answers and they do it fast quick and easy compared... See more

Rated 5 out of 5 stars

We were with TMDHOSTING for several years this past spring our website was hacked and they were unable to recover it they offered us a credit for future use but that was not doable I asked them to ple... See more

Rated 5 out of 5 stars

The tech support specialists reply VERY promptly, 24/7 and are always very helpful and knowledgeable.

Rated 5 out of 5 stars

Always a pleasure on the rare occasion I have contacted TMD regarding a technical issue with one of my sites. They are reliable, my sites are speedy their billing is transparent. I have been with... See more

Rated 5 out of 5 stars

Above and beyond to service request. It also appears that no matter what after 9 years there is not a single situation or request tmd cannot provide a resolution for or fix. Support does not only ass... See more

Rated 5 out of 5 stars
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The customer service here is truly exceptional. Every time I needed help, the team has been incredibly responsive, patient, and knowledgeable. They resolve issues quickly and explain everything clearl... See more

Rated 5 out of 5 stars

"I had an excellent experience with TMD Hosting. Carlos A. was very professional, friendly, and quick to respond. He guided me through the domain transfer process clearly and made everything smooth an... See more

Rated 5 out of 5 stars

We’ve had fantastic support from TMD Hosting—fast, reliable, and always willing to go the extra mile. A special shout-out to Jhan M, who has been incredibly helpful, responsive, and professional throu... See more

Rated 5 out of 5 stars

I've been with TMDHosting since 2012 and am very impressed with their awesome and affordable customer service! Today, Syahrul updated the PHP for me within a minute after I opened a chat. I truly... See more

Rated 5 out of 5 stars
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I am extremely pleased with the service I received from TMD Hosting's support team. I encountered an issue where my SSH Shell Access was blocked, which prevented me from completing a critical... See more

Rated 5 out of 5 stars

Half the time I need support is because I mess something up. That happens as rarely as an error in the system happening. Nothing is perfect, but the customer service has kept me here for years. N... See more

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Company details

  1. Web Hosting Company
  2. Business to Business Service

Information provided by various external sources

TMDHosting offers fully managed web hosting crafted for superior performance and speed.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week


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Rated 5 out of 5 stars

Tmd totally movated department

This company is great because they have 24-hour customer tech support and these guys are really on track they know how to help you they know all the answers and they do it fast quick and easy compared to some of the other hosting companies out there that take days possibly weeks to get back to you and then they're half-ass job causes you to lose Revenue this company is awesome they don't lose track of you and they hold your hand every step of the way TMD is the best

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service from TMDHosting

Outstanding service from TMDHosting! The team is extremely professional, fast, and efficient. They handle requests with great attention to detail and provide clear communication throughout the entire process.

What impresses me the most is their quick response time and willingness to go the extra mile to make sure everything is working perfectly. A dedicated and knowledgeable support team !

October 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Saras

Saras, was kind, polite, knew from the very beginning my problem, she read the issue while the bot had the chat b4, and she assured me till the last minute that there would be a solution within her scope of support. It's always nice to know that TMD, still listens with real agents to the problems the clients have and provide the proper solutions or guide each time. Well done.

October 14, 2025
Unprompted review
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Rated 5 out of 5 stars

TMDHosting Support Made B helped me…

TMDHosting Support Made B helped me fixing a deep problem in my site and domain from other domain provider. Made is really patient listening and reviewing my concerns and we successfully solved everything at ease. Highly recommend and I hope all of the support members will be like this and be more diligent. thanks again tmd.

October 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Awesome troubleshooting help

whenever i experience a problem with my account tmd hosting support team is there to resolve it for me. the it team is always professional and courteous.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars
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Three cheers for Novri and TMD!

Couldn't be more pleased with the tech support provided by TMD Hosting. I have only been with them for two months but in that time they have helped us navigate through three different show-stopping problems. And each time their techs have been patient wit us noobs, holding our hand and guiding us through. With our latest problem, TMD tech Novri was especially patient and responsive, guiding me to a solution.

Three cheers for TMD!

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and professional support from Halif Fachrizal

I had an excellent experience with TMD Hosting support. I was assisted by Halif Fachrizal, who was very professional, patient, and knowledgeable. He quickly identified the issue I was having while connecting my domain to Shopify and guided me step-by-step through the solution. The communication was clear and friendly, and he made sure everything was working before ending the chat.
I truly appreciate the fast and helpful support — it shows how much TMD cares about its customers!

October 7, 2025
Unprompted review
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