I was in a panic thinking that I hadn't renewed one of our business domain names and was having trouble logging in which was frustrating. But I was quickly supported by Melbourne IT's web chat. They r... See more
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I am not very computer savvy. So when there was an issue with our emails, I went straight to the chat icon on MelbIT's site and ended up chatting to Intan. He was patient and helpful and let me know i... See more
Company replied
I had problem accessing the page to manage the DNS after creating a zone. Contacted technical support via online chat. Krisnha Wirayudha responded is a short while and managed to assist me by making c... See more
Company replied
I had a SSL and DNS issue on my business website with a third-party that took several weeks to diagnose. Melbourne IT were extremely prompt and super helpful and solved my issue very quickly in the en... See more
Company replied
Company details
Written by the company
Melbourne IT helps businesses of all sizes to be successful online. Whether you are starting out or have an established business, Melbourne IT is here to help.
Contact info
Little Collins Street 505, 3000, Melbourne, United States
- www.melbourneit.com
4.5
Excellent
180 reviews
Replied to 90% of negative reviews
Typically replies within 24 hours
Very good support
I find it stressful to chase IT support but this was a good experience, prompt and helpful. Thank you
October 22, 2025
Unprompted review
Reply from Melbourne IT
Hi Mark,
This is lovely feedback, thank you for this review today and highlighting your experience today. Providing a good experience for our clients any time of the day is what we strive for! Please don't hesitate to to get in touch if you have anything that we can assist with.
-Sam, Customer Advocacy
Problem Resolved via Chat Online
I was in a panic thinking that I hadn't renewed one of our business domain names and was having trouble logging in which was frustrating. But I was quickly supported by Melbourne IT's web chat. They resolved my issues regarding the domain name by directing me to the correct account page and information. Intan was very responsive and super helpful!!
October 20, 2025
Unprompted review
Reply from Melbourne IT
Hi Mel,
Thank you for leaving us this review and feedback! Renewing domains is a very important part and it's nice to see that Intan was so helpful today. Reach out to us anytime you have further questions or need any assistance, the entire team is here 24/7!
-Sam, Customer Advocacy
Customer Service
Resolution was quick, knowledgeable and professional.
October 8, 2025
Unprompted review
Reply from Melbourne IT
Hello Ellen,
Thank you for your feedback! We're glad to hear that the resolution was quick, knowledgeable, and professional. It's always our goal to provide efficient and expert support, and your recognition means a lot to us.
Hernan, Customer Advocacy.
Reply from Melbourne IT
Hi, Licia,
Thank you for you feedback. Please do not hesitate to contact us again.
Mimi, Customer Advocacy
Great support
Quick responses, clear instructions and a resolution to our problem within a few hours.
October 3, 2025
Unprompted review
Reply from Melbourne IT
Hi Steve,
Thanks for this kind review! Fast and clear is good to see when it comes to resolving issues, thank you for highlighting the quick turnaround. We are here every hour of the day so please don't hesitate to contact the team!
-Sam, Customer Advocacy
I got in trouble with updating NS…
I ran into trouble updating the domain’s NS records, but with the help of support I managed to fix it. Quick and clear response from Tsvetelin Kamenov.
October 1, 2025
Unprompted review
Reply from Melbourne IT
Hi Muzaffar,
Thank you so much for your 5-star review! We're glad to hear that Tsvetelin was able to provide swift and clear guidance to help update your NS records. We'll be sure to pass along your kind words to him. Please don't hesitate to reach out if we can ever provide any assistance.
Jameson, Customer Advocacy
DO NOT USE MELBOURNE IT - THEIR TECHNICAL SUPPORT IS DREADFUL - I HAVE NOT HAD EMAILS ON MY IPHONE FOR NEARLY 3 WEEKS AND THEY CANNOT RESOLVE THE ISSUE - ALL THEY SAY IS LEVEL 2 SUPPORT WILL EMAIL YOU
EMPLOY TECHNCIAL SUPPORT PEOPLE THAT CAN RESOLVE ISSUES AND ASK THE LEVEL 2 SUPPORT TO PHONE CUSTOMERS
September 29, 2025
Unprompted review
Reply from Melbourne IT
Hi there, Jillian,
Thank you for your feedback. I’ve located your account and the ticket linked to your issue. From what I can see, webmail is working properly, so the issue may be related to your device settings. To make things easier, one of our team members will give you a call tomorrow to review everything together and help get this sorted.
Mimi, Customer Advocacy
Weekend Support Needed
I had a question on the weekend and needed help getting an issue resolved. Jhan Motta was quick to respond and took care of my problem quickly.
Thank you for your prompt assistance!
September 28, 2025
Unprompted review
Reply from Melbourne IT
Hi Julie,
This is so nice to hear! Thank you for this feedback and mention Jhan! We have mades are to pass this onto them to let the team know that she made this recent experience a positive and fast one. Please contact us anytime!
-Sam, Customer Advocacy
Terrible Company and terrible customer…
Terrible Company and terrible customer service. Technical support are rude, and unhelpful. Took days to get my emails working again.
September 22, 2025
Unprompted review
Reply from Melbourne IT
Hi William,
Thank you for this feedback, it is difficult to hear that your latest interaction has not gone as well as it should have however we do take security very seriously and are always working to protect domains registrations and our clients accounts.
We pride ourselves on our support team, being here 24/7 and I have found your account so we can reach out privately to see if there is anything that we can assist with. We are always trying to improve our communication, so thank you again.
-Sam, Customer Advocacy
Good Customer Service
I am not very computer savvy. So when there was an issue with our emails, I went straight to the chat icon on MelbIT's site and ended up chatting to Intan. He was patient and helpful and let me know if his response was going to take a little while he took the time to look into our email issues. His communication was excellent and he answered all my questions clearly. Intan's customer service was very good and I appreciated his patience with me.
September 16, 2025
Unprompted review
Reply from Melbourne IT
Hello Sam,
Thank you for taking the time to review us today and speaking with Intan! Patience is so key when it comes to email issues and it's nice to see that highlighted. We have passed this on to the team so that we keep up the good work, please contact us anytime there is anything else needed or you have any questions!
-Sam, Customer Advocacy
Great service and attention to detail
Great service and attention to detail. Thank you so much to Rob for the excellent service received. Will recommend to all our friends and peers.
August 21, 2025
Unprompted review
Reply from Melbourne IT
We love hearing this! Huge thanks for the shoutout to Rob, we’ll be sure to pass it along. Your recommendation means the world to us, and we’ll be here anytime you or your friends need support.
James,
Customer Advocacy
Bambang provided great service and…
Bambang provided great service and finished the task
September 9, 2025
Unprompted review
Reply from Melbourne IT
Hi Rick,
Good to see that you got the outcome you were after, we have made sure to share this positivity with Bambang and the team! Reach out to us anytime you have any further questions.
-Sam, Customer Advocacy
SSL and DNS issue
I had a SSL and DNS issue on my business website with a third-party that took several weeks to diagnose. Melbourne IT were extremely prompt and super helpful and solved my issue very quickly in the end. I'm extremely happy with their service. Their support person Novri P. was an absolute star! Thank you. Highly recommend Melbourne IT.
September 2, 2025
Unprompted review
Reply from Melbourne IT
Hello Cam,
Thanks for such a kind review today, it's so lovely to hear that Novri was able to help get your issue sorted finally. We'll be sure to pass this along to them and if there is anything else we can help with, feel free to reach out again!
-Sam, Customer Advocacy
quick response via online chat
I had problem accessing the page to manage the DNS after creating a zone. Contacted technical support via online chat. Krisnha Wirayudha responded is a short while and managed to assist me by making changes to the back end. Thereafter, i am able to find 'Manage Domain' button on my screen. Thank you
September 1, 2025
Unprompted review
Reply from Melbourne IT
Hello, WJ,
Thank you for sharing your experience with us! We are delighted to hear that Krisnha was able to assist you quickly and help resolve the DNS management issue. It's great to know that you can now access the "Manage Domain" button without any problems. Please do not hesitate to contact us again!
Mimi, Customer Advocacy
A refreshingly good Chat help service
I usually find Chat help a waste of time. But not today with MelbourneIT. Quick response and correct answers that didn't waste time. I wish other platforms were as good. Thank you, Melbourne IT Chat!
August 30, 2025
Unprompted review
Reply from Melbourne IT
Thank you for your kind words Sharon! Our Chat team always aim to provide seamless experience for our clients. We are open 24/7, should you need assistance, contact anytime!
James,
Customer Advocacy
Jhan Motta was wonderful and very…
Jhan Motta was wonderful and very supportive. Thank you.
August 27, 2025
Unprompted review
Reply from Melbourne IT
Hi, Chelsea,
Thank you so much for your kind feedback! And thank you for sharing your kind words about Jhan in your review. We’ll be sure to share your appreciation with them!
Mimi, Customer Advocacy
Dear Melbourne IT,
Dear Melbourne IT,
I have been a loyal customer of Melbourne IT for over 15 years and have consistently paid $99 per month for my email hosting service. Until recently, my plan included the ability to create email addresses for my staff as needed.
I was surprised and disappointed to be told that I am now on a “legacy plan” that no longer allows this, and that I would have to purchase a new plan to retain functionality I have already been paying for. This feels unfair and amounts to reducing the services I have been contractually paying for over many years.
I request that Melbourne IT honour the services that have been included in my plan to date, or provide a clear explanation as to why these services have been withdrawn despite ongoing payment. If this matter cannot be resolved, I will have no choice but to escalate my complaint further.
I trust you will address this promptly.
August 26, 2025
Unprompted review
Reply from Melbourne IT
Hello John,
Thank you for sharing your feedback. I’m sorry to hear that your recent experience has not been as positive as before. We always strive to honor previous agreements with our customers, and it’s very important to us that you feel supported and valued.
To better assist you, I’d like to review your account and confirm the details of your plan. I will also coordinate with the relevant departments to ensure you receive the most accurate and helpful resolution.
I’ve sent you an information request, please complete it with your domain name and contact details. Once I receive it, I’ll reach out to you directly via email with the next steps.
I look forward to your reply.
Warm regards,
Hernan, Customer Advocacy.
very helpful people
August 20, 2025
Unprompted review
Reply from Melbourne IT
Hello Heather,
We’re so glad to hear that you found our team to be very helpful. Your satisfaction is our top priority, and we’re always here to assist you with anything you need. If you have any more thoughts or need further assistance, please don’t hesitate to reach out.
Hernan, Customer Advocacy.
Melbourne IT consistently delivers exceptional service
Their efficiency, professionalism, and attention to detail are outstanding. Every request I've submitted has been resolved correctly on the first attempt—I've never needed to escalate a ticket. Their customer portal is also incredibly user-friendly, making it easy to manage and track requests.
August 4, 2025
Unprompted review
Reply from Melbourne IT
Hello, Bernard,
Thank you so much for your kind words! We are truly happy to hear that our team’s efficiency and attention to detail have made such a positive impact on your experience. It’s great to know the customer portal is working well for you too. We truly appreciate your trust and look forward to continuing to support you!
Mimi, Customer Advocacy
Prompt action
Prompt action addressing the issue. Issue that I had for many months now resolved.
July 31, 2025
Unprompted review
Reply from Melbourne IT
Hello, Jason,
Thank you so much for your feedback!
We know how frustrating it can be to deal with a long-standing problem and we are happy we could help bring it to a close.
If you ever need anything else, don’t hesitate to reach out.
Mimi, Customer Advocacy
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