Very patient with me as a non-techy, and very thorough approach. Able to troubleshoot and solve issues remotely. Initial information accurately provided by a bot, but transferred promptly to a person... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Dealing with IT issues is not my superpower, so when I had a recent billing issue with one of my websites, I reached out to WebCentral and took the bold move of entering into an online Chat conversati... See more
Company replied
I always get great service from WebCentral when I have a problem. However, I ran into a real spot of trouble setting up my business email account on our apple mail. Everyone I messaged with got me o... See more
Company replied
Absolutely excellent support. Great support all the way untill my problem was resolved.Good patience from webcentral with someone whose understanding of tech stuff came up a little short
Company replied
ticket ID: WCG-UHD-118-19434 So many thanks to Webcentral for hosting our website and migrating the new design. Much appreciation for the work of Joan V who made this happen quite seamlessly. Before... See more
Company replied
It really is very rare these days to actually receive true 5 star customer service. No AI. No cookie cut answers. No Script followed. Respectful assistance from a technical person who knew what they... See more
Company replied
I signed up with Professional Email with Webcentral then I need assistance to migrate my mailbox from my old email platform to this new email platform. It took a little while to get all my issue res... See more
Company replied
While in the process of having my site fixed I needed to quickly get in touch with Webcentral for some technical details & assistance. Akmal kindly and swiftly helped me. While I chatted between him... See more
Company replied
Rizki, the support representative, was prompt, clear and fixed every raised issue asap. I'm really happy with the level of support that I received. They also took the time to double check that... See more
Company replied
The responder (Gina) at Webcentral support was able to answer questions in a way other than throwing a professional jargon. When asked to do some changes to settings, she (Gina) did as asked. Everyt... See more
Company replied
The support option is excellent, especially for someone that's not great with computers. These guys make it really simple!
Company replied
Very easy to Register Domains and arrange Hosting. When I needed Tech help editing the Domain DNS for compatibility withy Gmail, the online help chat window swiftly connected me to a Tech Helper name... See more
Company replied
I can’t thank Yoedhi enough! As someone who’s completely clueless when it comes to the backend of my website, I was so relieved to have someone as patient, knowledgeable, and supportive as Yoedhi guid... See more
Company replied
After untold troubles with another company, Webcentral stepped in and were so patient and knowledgeable. They fixed a difficult technical issue that I was at a loss with and were communicative the who... See more
Company replied
Recently switched from a different hosting to Webcentral and sought technical help. Had a livechat with Gede who was extremely helpful and was able to assist in a friendly and efficient manner and o... See more
Company replied
It took a while but eventually technical support was able to assist. Request a phone call rather than using the support ticket option
Company replied
Krisnha was just excellent today in helping me link up our new domain name to the web builder. Krisnha was beyond patient, and helped me every step of the way, when I am a total IT nuff nuff. T... See more
Company replied
We’ve been with Web Central (formerly NetRegistry) since 2006 - and the service has always been both professional and at a reasonable cost. We decided to keep our work domains after retirement to offe... See more
Company replied
For many years I have communicated to my friends and other close business friends of how very impressed we are with Webcentral/Netregistry. If/when I need to contact support for any reason, customer... See more
Company replied
Riky was an absolute gem. Fast and very helpful. Issues resolved literally within seconds. How can you beat that? Impossible. Oh, Riky, you're so fine.
Company replied
I want to share my appreciation for the excellent support I received from Arsel V at Webcentral. He was absolutely amazing and genuinely eager to help. I requested a callback, and he personally ca... See more
Company replied
The clear, concise and excellent advice I received from Ramesses and Krisnha helped me fix several email-related problems quickly and with no fuss or bother. Thank you both.
Company replied
Bozhidara A. was amazing. She resolved my problem immediately. So grateful for her friendly and expert support.
Company replied
As a beginner with no coding experience at all the steep learning curve I was aware I'd have when I decided to set up a Wordpress website, has been made so much easier by the support given by all the... See more
Company replied
I had lost a lot of my Outlook folders due to deleting empty ’duplicate’ ones, which as it turned out deleted the same ones with content in them. On my last legs I contacted webcentral to check if t... See more
Company replied
Hifdzon quickly and clearly answered all my questions . I was concerned about losing a domain name and Hifdzon checked everything, guiding me to 'client area' to update where necessary. Great service,... See more
Company replied
A quick response to my support ticket by Jhan Motta made solving my problem easy, thank you for good support.
Company replied
I was sceptical whether the online help was going to resolve my issue at the beginning, but they came though and sorted it all out in no time. they were even able to access my settings and do the mod... See more
Company replied
Patience and persistence of the online staff to get it set up right. Technical knowledge and skills. The Customer service of Web Central was exemplary. It took quite a lot of effort, but all credit to... See more
Company replied
This company still has real (i.e. non-AI) chat assistants, with an excellent customer focus, backed up by a prompt and efficient support team. My closing feedback to the real chat pers... See more
Company replied
I have purchases the Cpanel and domain and the entire process has been so easy and the team have been there to support my every need and problems.
Company replied
Great Support. Quick to respond and had my domain activated within a few minutes
Company replied
The consultant on the phone was very good solved issue quickly & also diligently went through our service accoutbto make sure everything else is alright.
Company replied
Pamela was fantastic, knowledgable, great communicator, and knows her job :) Thank you so much for helping me today!
Company replied
As always, the service I received from Webcentral staff online was excellent! Friendly and very fast. My issue was fixed within one hour. Thank you.
Company replied
Great tenacity from the team to get my emails back delivering. Appreciate the priority placed on the issue.
Company replied
Had quite an urgent issue with my email not being able to send or receive. Saras the WebCentral technician provided fast informative advice and remained with me online until all the testing and rec... See more
Company replied
Couldn't be happier with their patience and knowledge and getting my questions resolved. Thank you all.
Company replied
Swift response, knowledgable and polite - great service by Made B!!
Company replied
I had absolutely no idea what I was doing and Pamela very kindly sorted it out for me.
Company replied
Gede solved my DMARC and SPF issues quickly. Greatly appreciated
Company replied
Great help from Yoedhi solving email migration issues. Thanks
Company replied
Quyick resposne and showed initiative to solve the issue for his end
Company replied
Gede was amazing, helped me so easily..he is a legend. Thanks Gede
Company replied
Excellent and super responsive support whenever I need it. Couldn't imagine using any other service
Company replied
The efficient polite and knowledgeable person who helped me mad all the difference to a trying situation
Company replied
Excellent user support. Thank you
Company replied
Company details
About Webcentral
Written by the company
At Webcentral, we offer everything you need to bring your next big idea to life - from domain registrations, to web and email hosting, we've got you covered.
Join Australia's favourite web hosting provider today and enjoy lightning-fast performance backed by a 99.99% uptime guarantee.
Start strong with a .au domain for just $29.90 when you prepay for 3 years!
Join Australia's favourite web hosting provider today and enjoy lightning-fast performance backed by a 99.99% uptime guarantee.
Start strong with a .au domain for just $29.90 when you prepay for 3 years!
Contact info
Brisbane, Australia
- webcentral.com.au
4.8
Excellent
772 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Amazing service
Amazing service, very patient as we sorted out email issues. Really appreciated their help.
October 23, 2025
Unprompted review
Reply from Webcentral
Hello, Miranda,
Thank you for your kind words! Please do not hesitate to contact us again.
Mimi, Customer Advocacy
The Support team member Reza
The Support team member Reza, understood the issue quickly and accurately and the response time was exceptional - issue resolved quickly as well. Thank you Reza
October 23, 2025
Unprompted review
Reply from Webcentral
Hi Joe,
Thank you for this review and mentioning Reza, we are very happy to hear they were so helpful! Should you ever need a hand again, please get in contact with us anytime!
-Sam, Customer Advocacy
great service
great service and customer support, knew exactly what I needed and got it done!
October 22, 2025
Unprompted review
Reply from Webcentral
Hi Joel,
Thank you so much for the great feedback! We're glad to know our team was able to provide exactly what you needed and get everything sorted quickly. Your satisfaction means a lot to us. If you ever need any further assistance, please don’t hesitate to reach out, we’re here 24/7 and always happy to help.
-Dyane, Customer Advocacy
All the team have been very helpful and…
All the team have been very helpful and responsive to my requests.
October 22, 2025
Unprompted review
Reply from Webcentral
Hi Alexandra,
Thank you for the wonderful review! We're delighted to hear that all of our teamwork able to be so helpful. It's our goal to make every interaction as smooth and supportive as possible. We appreciate your feedback!
-Sam, Customer Advocacy
Email Migration: Good tech and helpful advice
For our group of a dozen email accounts, migrating from legacy email to the newer server was a smooth operation, guided and managed by Webcentral's support team. Good communication and they took the time to give helpful advice and guidance throughout. Thank you, support techs!
October 21, 2025
Unprompted review
Reply from Webcentral
Hi Pete,
Thank you for this wonderful review! It is so great to hear that our team made the process so smooth and got you the advice you were after. We also really appreciate your patience during something as important as a migration. Should you need other assistance, contact us anytime of the day, we are always here and ready to assist!
-Sam, Customer Advocacy
Great support by two different support staff.
I had two different people help me out and both were very patient with me and gave me great information to begin working out how to manage my site. Whilst not all my issues were resolved, I realized I need to wait for other systems to update first before continuing. I certainly will be using support again. And will continue to host our web pages at this location.
October 20, 2025
Unprompted review
Reply from Webcentral
Hi, JR,
Thank you so much for your wonderful feedback!
It’s great that you now have the information you need to move forward once the updates are complete.
We truly appreciate your trust and loyalty in continuing to host your website with us!
Mimi, Customer Advocacy
SSL certificate issue resolved
Very prompt response to IT issues with our website. Had us back up and running in about 30 minutes.
October 21, 2025
Unprompted review
Reply from Webcentral
Hi, Debbie,
Thank you so much for your wonderful feedback!
We’re delighted to hear that our team was able to get your website back up and running so quickly. Fast and effective support is always our goal, and it’s great to know we could resolve things for you in under 30 minutes.
We truly appreciate your trust in us!
Mimi, Customer Advocacy
Reply from Webcentral
Hi, Dean,
Thank you for your feedback. Please do not hesitate to contact us again!
Mimi, Customer Advocacy
It took too long and I would have…
It took too long and I would have preferred for you to go into my system and fix everything quickly for me. Bambang was good!
October 21, 2025
Unprompted review
Reply from Webcentral
Hi Jen,
Thanks for this feedback and contacting us today. We're so happy to hear that you had a good chat with Bambang. Please let us know if there is anything else we can assist with or at least get you pointed in the right direction, we're here to help 24/7!
-Sam, Customer Advocacy
The support team were very helpful with installing my SSL certificate
The support team were very helpful with fixing my issue. They were able to look at my complicated problem and find a way to fix it promptly and effectively
October 20, 2025
Unprompted review
Reply from Webcentral
Hi, Jarrod,
Thank you so much for sharing your experience!
We’re delighted that our support team could quickly understand and resolve your complex issue. Providing prompt, effective solutions (and a little peace of mind along the way) is exactly what we strive for.
We truly appreciate you taking the time to leave this feedback!
Mimi, Customer Advocacy
Great support by real human aided by an AI which "knows" its limits
While the portal can be more streamlined and issues made more visible to the subscriber when it comes to domain transfers, in my case why a transfer was stuck and what would it take to move ahead (which would reduce the stress on live chat agents), my experience with Webcentral live chat is awesome. Knowledgeable, helpful, to the point and kind. Today's thank you goes to Kadek Merta.
It is also great that while the chat session started out with an AI bot, it quickly realized it has reached its limits and passed me on to a real human being without spinning me around pointlessly.
October 20, 2025
Unprompted review
Reply from Webcentral
Hi, Zoltan,
Thank you so much for taking the time to share such thoughtful feedback!
We’re thrilled to hear that Kadek Merta was able to provide you with the helpful, knowledgeable, and kind support you deserved. It’s also great to know that our live chat experience, including the quick handoff from our AI assistant, worked just as it should.
We truly appreciate your constructive note about improving visibility around domain transfer progress in the portal. Feedback like yours helps us identify exactly where we can make the experience smoother and reduce the need for extra support contact. I’ll make sure your suggestion is shared with our product and development teams for review.
Thank you again for being part of Webcentral, we’re so glad to have you with us!
Mimi, Customer Advocacy
Excellent customer service
Excellent customer service, with quick response times via chat enquiry. It's great to know there is assistance available for those of us who don't understand the lingo!
October 18, 2025
Unprompted review
Reply from Webcentral
Hi HN,
Thank you for the great feedback! We're so glad to hear that our support team was able to assist you quickly and resolve your concern. Please feel free to reach out anytime, we're here for you 24/7.
– Dyane, Customer Advocacy
Very Bad Customer Service
Very Bad Customer Service
Start reducing current service to encourage me to move to a more expensive service.
Was handed around a couple of time, spent 3 hours on the phone with out resolution.
October 17, 2025
Unprompted review
Reply from Webcentral
Hello Dave,
Thank you for taking the time to share your experience. I’m truly sorry to hear about the frustration you’ve encountered. My name is Hernan, and I’m part of the Customer Advocacy team. I want to assure you that we’re here to help and make things right.
I understand you’ve had a difficult time with our legacy hosting service, and I appreciate your patience. My colleague Mimi was able to locate your account and has opened a support ticket (WCG-FWG-682-69307) to ensure we follow up with the necessary information and assistance.
Upgrading to one of our newer hosting packages is a valuable step forward. Our legacy hosting and email systems are called “legacy” because they rely on older infrastructure and technology.
Our modern hosting solutions are built on faster, more secure, and more reliable platforms, designed to deliver a better experience and ensure smoother service. We’re not trying to push you into a more expensive option, but rather to offer a solution that better meets today’s standards and your expectations.
Please feel free to share any additional comments or concerns through your support ticket. We value open communication and are committed to improving our services based on your feedback.
Warm regards,
Hernan, Customer Advocacy.
ticket ID: WCG-UHD-118-19434
ticket ID: WCG-UHD-118-19434
So many thanks to Webcentral for hosting our website and migrating the new design. Much appreciation for the work of Joan V who made this happen quite seamlessly.
Before Joan worked on the matter, I received a lot of help from others as I was a total newbie to this whole area.
October 15, 2025
Unprompted review
Reply from Webcentral
Hi, Cecile,
Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that Joan and the rest of our team made your website migration smooth and seamless.
We noticed you left us 4 stars instead of 5, we’d love to know if there’s anything we could have done better to make your experience a perfect one. Your feedback truly helps us improve and continue providing the best service possible.
Mimi, Customer Advocacy
Reply from Webcentral
Hello, Christian,
Thank you for your kind feedback! Please do not hesitate to contact us again.
Mimi, Customer Advocacy
Excellent and super responsive support…
Excellent and super responsive support whenever I need it. Couldn't imagine using any other service
October 16, 2025
Unprompted review
Reply from Webcentral
Hi, Matt,
We greatly appreciate your wonderful feedback! It’s fantastic to hear that our support team continues to meet your expectations. Thank you for choosing us!
Mimi, Customer Advocacy
DO NOT USE
Unfortunately can't leave no stars. All was good with Netregistry for over 15 years until Webcentral got involved. No communication about the takeover from either. Passwords and information gone with the takeover. No communication regarding blocking server. Their so called 24/7 support is not based in Australia and provide little to no help. Ticketing queries are slow and preformatted text.
October 16, 2025
Unprompted review
Reply from Webcentral
Hi Donna,
Thank you for taking the time to share your feedback. We’re sorry to hear that your recent experience has not quite met expectations. We appreciate how important clear communication and smooth access are for our long-term customers.
We take account security very seriously, which is why additional verification steps are taken when accessing the account. We have checked your account and are glad to see that you now have access to the correct account and can securely manage your domain renewal.
Our support teams are available 24/7 and your feedback helps us identify where we improve the experience for the future.
– Sam, Customer Advocacy
Gede was amazing
Gede was amazing, helped me so easily..he is a legend. Thanks Gede
October 16, 2025
Unprompted review
Reply from Webcentral
Hi Richard,
Thank you for this review and mentioning Gede! We agree, he is a bit of a legde. Great to know that things are going in the right direction, we are always here and ready to answer questions, contact us anytime of the day!
-Sam, Customer Advocacy
The support option is excellent
The support option is excellent, especially for someone that's not great with computers. These guys make it really simple!
October 15, 2025
Unprompted review
Reply from Webcentral
Hi, Josh,
We really appreciate your feedback! It’s great to know our support team was able to make things straightforward and stress-free for you. Helping our customers feel confident is what we aim for!
Mimi, Customer Advocacy
Great Support
Great Support. Quick to respond and had my domain activated within a few minutes
October 14, 2025
Unprompted review
Reply from Webcentral
Hi Chani,
Thank you so much for the great feedback! We’re glad to hear that you had a great experience and that your domain was activated quickly. If you ever need any further assistance, we’re always here to help.
- Dyane, Customer Advocacy
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