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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its reliability and the valuable features offered. Consumers are particularly satisfied with the promptness and effectiveness of the support team, noting their expertise and willingness to go the extra mile to resolve issues. People appreciate the knowledgeable staff, who are described as patient and clear in their explanations, ensuring a smooth and hassle-free experience. The company's commitment to customer satisfaction is a recurring theme, with reviewers expressing gratitude for the personalized support they receive. While opinions on the website are mixed, the positive sentiment surrounding customer service, response time, and the helpfulness of the staff underscores the company's dedication to providing excellent support and resolving technical challenges efficiently. Many reviewers highly recommend the company for its reliable hosting services and exceptional customer support.

Based on these reviews

Rated 5 out of 5 stars

This is the best hosting company you can find , their customer respond time is very good and there always resolve my problems on time. Have been using their vps servers for 5 years now. i will recomme... See more

Company replied

Rated 5 out of 5 stars

I had an issue creating a subdomain, and they worked with me through live chat to resolve the issue in just a few minutes. Tech issues happen, but how they are handled is so important!

Company replied

Rated 5 out of 5 stars

Well, well, well... Let's get this going and get Joel R. nominated for the next manager's position that opens up!!! WOOOO YEAH! On the serious side. Joel was extremely helpful TWICE today (the m... See more

Company replied

Rated 5 out of 5 stars

I’ve been using MochaHost for my web projects and what really stands out is their support team — fast, knowledgeable, and always available when I need help. Whether it’s technical troubleshooting, SSL... See more

Company replied

Rated 5 out of 5 stars

Generally, your strongest attribute is customer service and support. I'm not an expert in handling servers and building sites, but these guys go out of their line to help you even in areas that don't... See more

Company replied

Rated 5 out of 5 stars

My website went down, Teodor, one of the Mochahost engineers responded to my chat immediately and had the site back running in under 60 seconds. Great service. The issue occurred again and Nikolay... See more

Company replied

Rated 5 out of 5 stars

As a new user, I've already reached out three times to the support team within my first week through the chat. Made, Theodora and Simeon have always been very responsive, patient and helpful, be it w... See more

Company replied

Rated 5 out of 5 stars

To be honest… The first chat, I had with a person called Adit did not go well at all it was quite convoluted and lengthy… And then our connection got lost. So I tried again with a new chat this time... See more

Company replied

Rated 5 out of 5 stars

i will proudly say Mochahost.com is the best web hosting provider, i am writing very honestly after checking all hosting providers, the mocha host is the lowest price with many more free add ons, thei... See more

Company replied

Rated 5 out of 5 stars

Speedy polite responses from all support departments. There are some few instances where there are delayed replies but 99% of the time the response exceeds expectations. have been a client for cl... See more

Company replied

Rated 5 out of 5 stars

hey i had issue and problem not solved long time 15 days ago the ticket number JLM-184-89144 honstely after i chat with (Yuga Kurniawan) in live chat he solve the problem in 10 minutes i was angry... See more

Rated 5 out of 5 stars

I am very pleased with the technical support I received. The team was not only friendly and attentive, but they also resolved my issue with impressive speed and efficiency. It's reassuring to know tha... See more

Company replied

Rated 5 out of 5 stars

Excellent support and service! I had a problem with my WordPress site and they helped me quickly and effectively. Now everything works perfectly. You can tell they are knowledgeable and patient when e... See more

Company replied

Rated 5 out of 5 stars

Not all heroes wear capes. Simeone K and the rest of the support team have been amazingly kind and helpful. I trust them to work with me on the simplest to the most complex things and am grateful... See more

Company replied

Rated 5 out of 5 stars

Called on a Sunday morning (via chat) in regards to a Domain registration. Was promply answered. The support associate (Blagovest) also went beyond my initial request and asked if I would like him... See more

Company replied

Rated 5 out of 5 stars
Verified

I’ve been using Mochahost for web hosting for about 10 years, their prices and the features they offer are the most reasonable I’ve found. Their service is reliable and while rare, any issues or probl... See more

Rated 5 out of 5 stars
Redirected

I've been with mochahost for more than 5 years. Compared to other mainstream hosting company, you'd get your moneys worth with mocha, plus excellent support service.

Company replied

Rated 5 out of 5 stars

I was helped by Momchil Iliev of the Mochahost support team in a very short time, less than 3 hours. The solution to my problem - I could no longer access my website due to a plugin error - was the... See more

Company replied

Rated 5 out of 5 stars

I've been a MocaHost customer for years and have had VPS, dedicated servers, and shared servers, and I can say they're truly reliable and high-performance. Support is always very responsive and proact... See more

Company replied

Rated 5 out of 5 stars

I just received help from Tsvetelin Kamenov when I was having issues with an installation. He was very professional and got the answers I needed very quickly! Thanks, Mochahost, and thanks, Tsvetelin!... See more

Company replied

Rated 5 out of 5 stars

I was recommended by a friend, who has been working with Mochahost for years now and i am impressed with their customer service cause they reply asp and do their best to help you with your quest. salu... See more

Company replied

Rated 5 out of 5 stars

Easy quick tech support. I came with a couple tech things I needed assistance with and the person gave me solutions right away without too much of a delay and things were resolved immediately.

Company replied

Rated 5 out of 5 stars

The technical support team helped me step by step for migrating my website even after my domain had expired. thank you Az Zahra & April Rose

Company replied

Rated 5 out of 5 stars

I am amazed that there is still one company that put service first. Brian was very knowledgeable, got right to the issue, explained things in a way I could easily understand, and got my issue solved... See more

Company replied

Rated 5 out of 5 stars
Redirected

Mocha has been an incredible provider that has allowed us to grow and increase our digital presence local and internationaly. When situations have arisen that warranted support, the staff h... See more

Company replied

Rated 5 out of 5 stars
Redirected

I recently reached out to Mochahost's support team to set up DS records for my domains, to enable DNSSEC. The process was seamless, thanks to their prompt and professional assistance. Irfina and the t... See more

Company replied

Rated 5 out of 5 stars

Prompt resolution to issues/challenges. Each time I encounter a problem, I alway leave with a prompt solution from any of the support rep assigned to me

Company replied

Rated 5 out of 5 stars

My issues were resolved fast. MochaHost techs are the best customer service so far in my 20 years of managing websites.

Company replied

Rated 5 out of 5 stars

Carlos was very helpful, clear, and responsive in handling my request. The support was quick and professional, and I felt confident about moving forward with the solution he provided.

Company replied

Rated 5 out of 5 stars

As always, the team is very responsive, knowledgeable and understanding. Vincentius T. trouble shooted my problem and solved it for me in a very timely fashion.

Company replied

Rated 5 out of 5 stars

Jansen is fast helper , knows what to do to fix problems in 10 seconds

Company replied

Rated 5 out of 5 stars

Lyuboslav Zdravkov was patient, helpful, kind and resolved my issue. Thank you!!!!!!

Company replied

Rated 5 out of 5 stars
Redirected

As always, MochaHost Tech Support resolved my issue quickly and completely. Highly recommended!

Company replied

Rated 5 out of 5 stars
Verified

We transferred our existing domains from a former host to Mochahost. In this transfer some domains fell through the cracks. Mochahost provided solutions so we could still access and use those domain... See more

Rated 5 out of 5 stars
Verified

the hosting price is the best and has a shared SSL certificate free to use, installing and configuring the services is easy to follow with and without the guides they send you. they inform in advanc... See more

Rated 4 out of 5 stars
Verified

After reviewing several companies hosting capabilities and offers I firmly feel I made the best choice! South Africa's SEO and speed were not up to par, for me to host a truly effective internatio... See more

Rated 5 out of 5 stars
Verified

I have known the internet from 1997 and hosting service on air since 2001, using so many web hosting services, but finally, in the last 5 years, I keep using a mocha host for all the great things t... See more

Rated 5 out of 5 stars
Verified

Mochahost is simply the best. I have been using other company for my domain and hosting needs but always disappointed. I am so happy i found mochahost just by google search. They are light year ahead... See more

Rated 4 out of 5 stars
Invited

As What I see from Mochahost company , I am really happy to be one of its customers for many reasons: 1-Multi-host environment. 2. The experimental support team. 3. Development and Improved Pr... See more

Rated 4 out of 5 stars
Verified

I have used near about 7 hosting companies from 2005 to 2009. I found mochahost in 2009 and after several live chats I concluded to join Mochahost. I am using your service since Oct 2009 by us... See more

Rated 4 out of 5 stars
Verified

Very Nice Quick Support , and fast in action for reply . First easy hosting service without any problem yet. I feel only one think , need more easy account and information control panel, and cant... See more

Rated 5 out of 5 stars

I was experimenting with some plugins on my website when things suddenly went wrong — my entire site became inaccessible, and I couldn’t figure out how to fix it. In a bit of a panic, I reached... See more

Company replied

We perform checks on reviews


Company details

  1. Web Hosting Company
  2. DNS Provider
  3. Email Service Provider

Information provided by various external sources

MochaHost is the leader in the affordable web hosting services, and has been in business for more than 15 years. Our company head quarters are based in Silicon Valley, California, with satellite customer service facilities in the mid-west, as well as Europe. The companies main data centers are located in Chicago (Illinois). MochaHost is a privately owned company maintaining more than 1,000,000 domains – rapidly growing by taking over a major share of the shared hosting market from main competitor companies such as GoDaddy, 1and1 and HostGator.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

very helpful people

very helpful people. got things sorted me.

October 22, 2025
Unprompted review
MochaHost logo

Reply from MochaHost

Hi Pete! Thank you for sharing the kind words! Our team are real people that are dedicated to help so please don't hesitate to reach out!

James,
Customer Advocacy

Rated 5 out of 5 stars

Polite and solved my issue swiftly.

Polite and solved my issue swiftly.

October 21, 2025
Unprompted review
MochaHost logo

Reply from MochaHost

Hi Simbarashe,
Thank you for these kind words! We appreciate the time it takes to review us, please contact us anytime you have any questions or need assistance with your services!

-Sam, Customer Advocacy

Rated 5 out of 5 stars

The accurate and rapid response

The accurate and rapid response

October 21, 2025
Unprompted review
MochaHost logo

Reply from MochaHost

Hello Vriera,

Thank you for your feedback! We're glad our team provided an accurate and rapid response to your issue. We're always here to support you with efficient and reliable service.

Warm regards,
Hernan, Customer Advocacy.

Rated 5 out of 5 stars

is a very good and functional assistant

October 21, 2025
Unprompted review
MochaHost logo

Reply from MochaHost

Hello, Moha,

Thank you so much for your kind words!
We’re really happy to hear that you found our assistance helpful and effective. Your feedback means a lot to us, and we’ll keep doing our best to make every experience just as smooth and functional.

Mimi, Customer Advocacy

Rated 5 out of 5 stars

I received excellent service

I received excellent service; it made the whole experience smooth and pleasant!

October 21, 2025
Unprompted review
MochaHost logo

Reply from MochaHost

Hi, Stella,

Thank you so much for your kind words!

We’re thrilled to hear that your experience was smooth and pleasant. Providing excellent service is what we strive for every day, and your feedback truly means a lot to us.

We’re always here if you need any further assistance!

Mimi, Customer Advocacy

Rated 5 out of 5 stars

SSL certificate issue resolution

I'd like to express my gratitude to the Mochahost team (especially Vian and Goldan) for the help that they gave to me with respect to resolving issues with installing my SSL certificate.

October 19, 2025
Unprompted review
MochaHost logo

Reply from MochaHost

Hello Norman,

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Vian and Goldan were able to assist you effectively with your SSL certificate installation. Your appreciation means a lot to our team, and we’re always here to help whenever you need us.

If you ever have more questions or need further support, don’t hesitate to reach out. Thanks again for choosing Mochahost!

Warm regards,
Hernan, Customer Advocacy.

Rated 5 out of 5 stars

The service was excellent

The service was excellent. I've been a customer for years.

October 20, 2025
Unprompted review
MochaHost logo

Reply from MochaHost

Hello Roxana,
Thank you for this kind review and being with us for so long, it's nice to know we are keeping up the standard you have come to expect! Please reach out to our team anytime of the day, we are always here to support you with your services.

-Sam, Customer Advocacy

Rated 5 out of 5 stars

Jansen is fast helper

Jansen is fast helper , knows what to do to fix problems in 10 seconds

October 16, 2025
Unprompted review
MochaHost logo

Reply from MochaHost

Alright! Jansen is really a superstar! Thank you for appreciating our colleague. If you ever need a hand, reach out anytime!

James,
Customer Advocacy

Rated 5 out of 5 stars

great support

great support
my issue resolved.
Thank You Sanjana

October 16, 2025
Unprompted review
MochaHost logo

Reply from MochaHost

Hi Satkar,

Thank you so much for this wonderful review! We’re so glad to hear that your issue was resolved and that Sanjana provided the great support you needed. She’ll be delighted to know her efforts made a difference. If you ever need assistance again, please don’t hesitate to reach out.

Jameson, Customer Advocacy

Rated 5 out of 5 stars

Forgot access details

Thank you, the help was superfast and efficient!

October 14, 2025
Unprompted review
MochaHost logo

Reply from MochaHost

Hi Petra,

Thank you for the great feedback! We're glad to hear that you found our help fast and efficient. If you need any further assistance, feel free to reach out anytime, we’re always here to help.

- Dyane, Customer Advocacy

Rated 5 out of 5 stars

Human attention

Excelent attention from Rangga Aditya

October 13, 2025
Unprompted review
MochaHost logo

Reply from MochaHost

Hi Daniel,
Thank you for leaving us us this fantastic review. It is so nice to hear this about Rangga, if you ever need more support relating to your domains or services, we are here so please call or chat with us anytime!

-Sam, Customer Advocacy

Rated 5 out of 5 stars

Was precise on solution and was quick

October 13, 2025
Unprompted review
MochaHost logo

Reply from MochaHost

Hi, Sanjay_sanju,

Thank you for your feedback! We’re glad to hear our team was able to provide a quick and precise solution. We really appreciate your support!

Mimi, Customer Advocacy

Rated 5 out of 5 stars

Highly Satisfied with Joel R

Well, well, well... Let's get this going and get Joel R. nominated for the next manager's position that opens up!!! WOOOO YEAH!
On the serious side. Joel was extremely helpful TWICE today (the man is everywhere!).
The first time he helped me because I was not able to get into my account. Told him the error I was getting, he asked me what I was logging in with. Told him my domain name and he informed me that I should be using my registered email. Once I did that, I was in! yeah!
The second time was when I called to transfer in a domain. It took me less than 5 minutes to set it up and start the transfer request. Joel makes things simple and easy to understand.
It was great that I had Joel as the individual helping me today. And extremely lucky to get him twice!

October 9, 2025
Unprompted review
MochaHost logo

Reply from MochaHost

Hi Selwyn,

Thank you for the great feedback! We’re glad to hear how helpful Joel was and that he made things clear and easy for you. We’ll be sure to share your kind words with Joel and the team. If you ever need any more help, please don’t hesitate to reach out anytime.

- Dyane, Customer Advocacy

Rated 5 out of 5 stars

This is the best hosting company you…

This is the best hosting company you can find , their customer respond time is very good and there always resolve my problems on time. Have been using their vps servers for 5 years now. i will recommend them anytime anyday.

October 10, 2025
Unprompted review
MochaHost logo

Reply from MochaHost

Hi, Richard,

Wow, thank you so much for your wonderful feedback! It’s always our goal to respond quickly and resolve issues efficiently. We truly appreciate your trust and recommendation!

Mimi, Customer Advocacy

Rated 5 out of 5 stars

Excelente service.

Excelente service.
Customer service always available to answer any question.
Regularly updated, highly recommended

October 7, 2025
Unprompted review
MochaHost logo

Reply from MochaHost

Hi Ale,

Thank you so much for your 5-star review! We're so glad to know that you’re happy with our service and that our customer support team has been there whenever you needed assistance. If you ever have any questions or need help in the future, please don’t hesitate to reach out to us. We're always here to help!

Warm regards,
Jameson, Customer Advocacy

Rated 5 out of 5 stars

I had an issue creating a subdomain

I had an issue creating a subdomain, and they worked with me through live chat to resolve the issue in just a few minutes. Tech issues happen, but how they are handled is so important!

October 6, 2025
Unprompted review
MochaHost logo

Reply from MochaHost

Thanks so much for 5 stars Robert! Really glad to hear our team could get your subdomain sorted so fast. Appreciate you taking the time to share your experience.
Dom M,
Customer Advocacy Team

Rated 5 out of 5 stars

Teodor K great support

Teodor K. helped to solve the issue I was facing

October 3, 2025
Unprompted review
MochaHost logo

Reply from MochaHost

Hi, Jimcobm,

Thank you so much for your kind words. We shall pass your feedback to Teodor! Please do not hesitate to contacts us again.

Mimi, Customer Advocacy

Rated 5 out of 5 stars

efficient help

I loved the personalized support and they were very quick with the help.

September 29, 2025
Unprompted review
MochaHost logo

Reply from MochaHost

Hello IT Pala Pizza,

Thank you so much for your kind feedback! We're happy to hear that you enjoyed the personalized support and that our team was able to assist you quickly. Providing fast, tailored help is something we truly care about, and it’s wonderful to know it made a difference for you.

Hernan, Customer Advocacy.

Rated 5 out of 5 stars

very good experience

very good experience. superb

September 26, 2025
Unprompted review
MochaHost logo

Reply from MochaHost

This is awesome Santosh! We’re so glad you had such a superb experience with us. Thanks for sharing your feedback, it really makes our day! We’re always here whenever you need us.

James,
Customer Advocacy

Rated 5 out of 5 stars

Best Ever Service Wish I could give 6 stars

September 25, 2025
Unprompted review
MochaHost logo

Reply from MochaHost

Hello Mike!
Can't ask for more than 6 stars, we appreciate you contacting us today and leaving us this review. Please contact us anytime you need any questions answered or any assistance with your services! All the best,

-Sam, Customer Advocacy

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