Thermenberendonck Reviews 93

In March, I scheduled and paid in full, as they requested, in advance for a 2 hour massage for a date in June. I then received an email a hour later that the service that I requested is most likely not possible and they will let me know for sure and confirm 6 weeks in advance. Not sure why they requested and accepted full payment if they knew they couldn’t provide the service when I called to schedule the appointment. I’m 2 weeks out and haven’t heard anything so I followed up with them. They now offer me another 1 hour massage with other services later in the day for “my friend”. 🤯
I called and explained it’s just for one person and I wanted a consecutive 2 hour massage. I ended up canceling the entire appointment. They seemed very indifferent upon cancellation and didn’t care.
It’s been 11 days and I still have not received a refund! After numerous phone calls and emails, we can’t get in touch with a general manager. Horrific customer service and customer experience!

Payed over € 70,- for a Ruhr Topcard to get discount , but you don’t get the discount when you go to the Berendonck . They say no Ruhr topcard customers today . They have reach the limit with Ruhr topcard customers. I have to pay the full price to get in .When I asked they didn’t even know how much people the limit was ??? The service employee said that she just had the assignment not accept the ruhrtopcard discount but let people pay the full amount.

I drove almost a hour to get there and back with nothing . They don’t care .

Big scam !!!