Ordered an item and paid next day delivery before the cut off point. Item did not arrive so I complained and was told it was an issue with the courier and was lost in transit. I was given a refund so I reordered the item again with next day delivery, item did not arrive again. When requesting an update from ted baker, no explanation provided and refund given again. I have now ordered the same item with goldsmiths and they have already dispatched my item for delivery tomorrow. Avoid ted baker, unreliable and dishonest.