Review of Ted Baker


Rated 1 out of 5 stars

Cheap quality, awful customer service, high costs

I used to love Ted Baker. It was one of my go to brands for clothing so was very excited to see they relaunched.
I bought a dress and what supposed to be a leather belt.
When both items arrived, first thing I noticed already - the packaging - cheap. But when I opened the package and saw the items - the quality - absolutely awful! That is what I imagine you get from Shein if it worse. The belt was not leather. The dress was pure synthetic and looked nothing like the photo on the site.
I returned the items and this is where customer service came into picture. First, mission impossible to get hold off. Finally got hold of them and they issued a refund but kept £6.95. They charge you £3 for return and £3.95 for shipping.
On the site it states the return cost is £3.
When asked why I paid for shipping as when I purchased the item and upon the return and what additional £3 cover. The customer service couldn’t reply and kept saying same thing.
This is not the brand it used to be. far from it - from quality of clothing to service - I wouldn’t go near this cheap version with high price tags again.

September 15, 2025
Unprompted review
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