Sundial Home Reviews 156

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently commend the company's delivery service, highlighting promptness, clear communication, and the careful handling of items. Many consumers specifically mentioned the professionalism and efficiency of the delivery teams. People also appreciate the competitive pricing and the overall ease of the ordering process. While experiences with order, product, and customer service appear to vary, consumers consistently express satisfaction with the prices. Some reviewers report seamless experiences, while others mention issues such as delays or minor imperfections. However, the business seems committed to resolving issues, often providing prompt and helpful customer service.

Based on these reviews

Rated 4 out of 5 stars

I was concerned about purchasing directly from the internet because I like to verify the quality and color. It passed both. Great quality at an affordable price (with the discount), delivery timeline... See more

Rated 4 out of 5 stars

Much better price than other websites! So much better that I wasn't sure if Sundial Home was a legitimate business. This is a real company, and I am very pleased with the coffee table I ordered. Sun... See more

Rated 4 out of 5 stars

Sundial had a great price vs other sites on my new sofa. Only a couple imperfections on the sofa itself prevents 5 stars. The leather in a couple square inch area on 1 headrest was stretched out as... See more

Rated 4 out of 5 stars

This place is legit. I had my concerns since it literally took a month from the purchase date to delivery date. When console was finally delivered it was in perfect condition and it’s gorgeous. And it... See more

Rated 3 out of 5 stars

The pricing was very competitive, and the product itself is attractive. However, delivery took longer than expected, and upon arrival and unboxing, we noticed that the doors were slightly unlevel on t... See more

Rated 5 out of 5 stars

Beautiful furniture! Delivery was on time and placed exactly where I wanted them.

Rated 5 out of 5 stars

We ordered the two recliners from Sundial because their price was the best and they are a company close to our home. The recliners we delivered on time and in perfect condition.

Rated 5 out of 5 stars

Table was a very high quality and was packaged really well. Received undamaged and the delivery team was cordial, efficient and prompt. The online purchasing experience was easy and the team overcom... See more

Rated 5 out of 5 stars

I ordered a very expensive (competitively priced) planter, which arrived really well packed. Communication was great, as I received email status from when I ordered to when it was delivered Also,... See more

Rated 5 out of 5 stars

Sundial Home had the best price on a sectional sofa I wanted. Placed my order on Friday morning and it was delivered to the inside of my garage (I used free shipping instead of paying for white glove)... See more

Rated 5 out of 5 stars

I am a very happy and satisfied customer. Sundial is the best. I just really want to commend your customer service team for a great job and wonderful experience. This was my first purchase with Sundi... See more

Rated 5 out of 5 stars

Customer service is courteous and helpful. Price for me bed is very good. Movers were clear about delivery time/date, followed up as promised with a call before they arrived. Moving men were a... See more

Rated 5 out of 5 stars

Fast shipping, great communication & the best price on the Internet. I thought it was a scam. I got my light & it was packed over the top excellent common sense packing. It had tubes, styrofoam and a... See more

Rated 5 out of 5 stars

I purchased a dining table here that was significantly cheaper than on any other sites I found. Despite reading numerous negative reviews, I decided to take a chance due to the price. The experience e... See more

Rated 5 out of 5 stars

The pictures arrived perfectly wrapped, they are stunning. Would definitely order from them again-couldn’t be happier. Also the price was phenomenal based on the same picture at other retailers.

Rated 4 out of 5 stars

Ordering process, shipping, and delivery went smoothly. Item was wrapped well; however, there were still some small blemishes on the metal sides of the chair. Overall, I am pleased and ordering a seco... See more

Rated 5 out of 5 stars

I did a lot of research on the purchase of this chair and found it to be reasonable in price and at the same time of good quality. I took the option of unpacking and assembling the chair. It was wel... See more

Rated 5 out of 5 stars

It was great, communication all the way, answering my calls and questions, i was hesistant per other reviews, but they really were available to communicate with me. which is very mush appreciated. T... See more

Rated 5 out of 5 stars

Sundial provided multiple shipping updates, our media console arrived within the 2-hour delivery window and was well-packed. Console was fully assembled and undamaged. The product, Cyan Lima media... See more

Rated 5 out of 5 stars

It was easy to order and the price was fantastic. The delivery was smooth and the people that coordinated the delivery stayed in touch with me the entire time. I was well informed throughout and the... See more

Rated 5 out of 5 stars

It was great! communication throughout the purchasing and delivery was really good, they always answer all my calls and gave me the necessary information that was needed and also providing delivery ti... See more

Rated 4 out of 5 stars

The tables are beautifully made. Only slight disappointment is that we ordered two and the tops are not the same color. One is much lighter. The delivery process was excellent.

Rated 5 out of 5 stars

The product arrived on time and I really like the stone pillar; it's beautiful! It's exactly how it was described. Actually, it looks better in person than in the online image.

Rated 5 out of 5 stars

My questions about the chairs were answered promptly and accurately. The ordering process was easy, shipping was fast and delivery was as expected. The chairs are beautiful, comfortable and we love th... See more

Rated 5 out of 5 stars

My order came in 2 large boxes both in great condition with no damage whatsoever! Received promptly in the morning. No items missing and the bed was absolutely beautiful and as expected!

Rated 5 out of 5 stars

Samantha buffet as described. Looks sleek and stylish. We’ve already received multiple unsolicited compliments. Shipping was professional and timely. It’s a large single container with minimal asse... See more

Rated 5 out of 5 stars

Chairs looks amazing and I’m in love with them! Very well made and came Assembled. Delivery crew was also amazing and call ahead and even delivered early! They were professional and went above and bey... See more

Rated 5 out of 5 stars

Love the product. It looked just like the picture. Item was timely. Customer support was helpful.

Rated 4 out of 5 stars

Furniture and delivery were GREAT. The person who called to schedule my delivery was NOT great. He was hard to understand and quite rude. Otherwise, good experience.

Rated 5 out of 5 stars

Your delivery team communicated the information needed without issue and delivered prompt and on time. You also had a great price for the chairs!

Rated 5 out of 5 stars

Bed frame quality was as expected. Delivery service and communication was great. I was nervous to order from a new company. I’m glad I took a chance.

Rated 5 out of 5 stars

Everything is perfect I would highly recommend Sundial homes . Couch and loveseat are very nice. Delivery crew was fantastic

Rated 5 out of 5 stars

I really like the quality of the dining room table that I ordered. Everything came promptly and was wrapped, handled and delivered very carefully. I would definitely buy from this website again.

Rated 5 out of 5 stars

The ordering process was simple, and I was thrilled with the price. Delivery was fast, and the team stayed in constant contact keeping me updated the whole way.

Rated 5 out of 5 stars

After two months of debating, we finally placed our order… and now we’re kicking ourselves for waiting. The moment we added the sofa, coffee table, and two chairs, the entire room’s aura shifted, and... See more

Rated 5 out of 5 stars

We got the white glove delivery for $299 and were very happy with the whole process from start to finish. Delivery team called to schedule our delivery, showed up on time, the two men were very profes... See more

Rated 5 out of 5 stars

Spent over $12,000 on a chandelier. The team called to schedule delivery and kept me updated the whole way. Took about 3 weeks to arrive. But wow, it looks incredible.

Rated 5 out of 5 stars

My cabinet arrived as scheduled but had an issue with one of the doors. Could have been from the transportation process from the looks of it. The sundial team got me a replacement door and it works pe... See more

Rated 5 out of 5 stars

First time buying furniture online, but it turned out even better than expected. Looked great on the website, but even nicer in person. Would definitely buy again

Rated 5 out of 5 stars

Bought a lovely console table. All wood and natural finish. Fits right in with my room's organic aesthetic and the furniture I already had from RH.

Rated 4 out of 5 stars

There was a scuff on one of my chairs when I opened the box. I contacted Sundial and they sent a furniture tecnician who fixed it. The repair was flawless and that’s coming from a picky person. Giving... See more

We perform checks on reviews


Company details

  1. Furniture Store
  2. Lighting Store

Written by the company

Welcome to Sundial Home, your destination for premium home decor. Explore our curated collections, from luxurious lighting to elegant furniture and statement decor. Check out our Trustpilot reviews to hear from satisfied customers who've transformed their homes with Sundial.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 1 week


Advertisement
Rated 3 out of 5 stars

acid wash metal sideboard

The pricing was very competitive, and the product itself is attractive. However, delivery took longer than expected, and upon arrival and unboxing, we noticed that the doors were slightly unlevel on the hinges and there were a few dents in the iron finish that are noticeably visible.

September 29, 2025
Unprompted review
Advertisement
Rated 2 out of 5 stars

Read the fine print before purchasing…

Read the fine print before purchasing anything from Sundial. I bought a ceiling fan with yellow blades. When the room was painted, the blade color just didn't work. I requested and exchange (within a week of delivery) and was informed that company policy prohibited returns after 24 hours. The customer service agent I spoke with was 4/10 empathetic, but offered no solution or slack. I could not be connected to a supervisor. Yes, Sundial is a bit less expensive than Wayfair, but their return policy is horrific.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

It was great

It was great, communication all the way, answering my calls and questions, i was hesistant per other reviews, but they really were available to communicate with me. which is very mush appreciated.
The product was excellent and beautiful

August 26, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

Great quality at an affordable price

I was concerned about purchasing directly from the internet because I like to verify the quality and color. It passed both. Great quality at an affordable price (with the discount), delivery timeline met my expectations, and the delivery was smooth. Other stores sold the sofa for @ $1000+ more and the delivery timeline was up to 4-5 months. Only downside is Sundial does not offer a warranty for the sofa.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Two Pictures

The pictures arrived perfectly wrapped, they are stunning. Would definitely order from them again-couldn’t be happier. Also the price was phenomenal based on the same picture at other retailers.

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

Basically, these people are liars and crooks

We were sent the wrong product by the manufacturer and after dozens of calls and emails we have not received our credit. They continually tell me that we will receive an email confirming the credit and that it will be processed within a week. Please save yourself the headache of purchasing from them. They are a nightmare to deal with!

March 1, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Samantha buffet- stylish

Samantha buffet as described. Looks sleek and stylish. We’ve already received multiple unsolicited compliments.

Shipping was professional and timely. It’s a large single container with minimal assembly (the legs) required.

June 5, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Not a company, just 1 guy with a phone...one of the worst customer support experiences of my life for a $1k+ purchase.

The first part of the order went very smoothly -- paying for the table.

After this step, the entirely wrong table was sent. Which actually, is not even the bad part of this experience - shipping errors happen / mistakes happen...it's the complete lack of customer support since that moment that has led me to the point of reporting this company to my Credit Card provider as fraudulent.

Initial complaint filed on June 4th - it is now June 17th, I have been told from the beginning that it would be a few days and the new table would ship. The only way to get any updates on the ticket (which have been 2 since the day of) is to call repeatedly every single day (the claims department just rings to a voicemail that is full btw) -- general customer service is always nice, and always says that I will get an update by end of the day -- this almost never happens.

Now, after being told last week the table would ship no later than Friday, I am being told it SHOULD ship within a few days. Meanwhile, the table is listed as in-stock on the website and ready to ship. I was offered $50 STORE CREDIT as compensation for the entire mess.

I would NOT do business with this company, they are merely an in-between website with no staff or capabilities that takes a profit and hopes the products arrive. I now completely understand the frustration expressed in various other trust pilot reviews for this company, it's well worth doing business on another site for a small amount more -- I promise you I wish I paid the $150 more to have it delivered from any other company with the same exact table.

June 17, 2025
Unprompted review
Rated 1 out of 5 stars

Surprise Sundial wont take returns! don't shop here!

sundial doesn't do returns, and doesn't make this clear. 2 very expensive lights - we found out didn't fit as expected. I requested a return - refused because not in the 24 hour return window. That's right, I was told you have to return within 24 hours. Who gets a light fixture, and within 24 hours knows if it won't work out. In today's online world, this doesn't work. I understood 24 hours to be notification for shipping damage - not any return. I haven't heard of anyone with less than 30 days. They need to notify before you purchase.

June 12, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look