stoneCIRCLE Reviews 326

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars
Verified

From start to finish everything was so easy to action Stone circle was totally very professional in all departments : 1.Selecting a quarts kitchen work top 2. Contract simple to understand... See more

Rated 5 out of 5 stars

Extremely pleased with our new worktops. Stone Circle were very helpful from start to finish. Sue helped us with design and quartz selection. Matt who carried out the templating did an excellent j... See more

Company replied

Rated 5 out of 5 stars

The whole process with Stone Circle was very impressive. Meeting face to face to discuss price points and options we ended up with a beautiful set of Quartzite. Sue was knowledgeable helpful and price... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Stone Circle. I received excellent advice and service from my initial visit where I met Sue to the final installation. Special thanks go to Brad who came out as I had an accident... See more

Company replied

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Company details

  1. Stonemason
  2. Bathroom Supply Store
  3. Kitchen Supply Store

Written by the company

Our company has been in business for over 50 years, supplying granite and quartz kitchen worktops, marble for bathroom vanities, showers, and floor and wall cladding. The fact that we are stonemasons allows you to be confident that we know what we are doing, and that you will get the best quality at a great price. Everything we do is made to measure in the stone of your choice. You can pick from the large range of different natural and engineered stone that we have available, many of them in stock at our Basingstoke factory. We are approved fabricators for all major brands of quartz, including Silestone, Caesarstone and CRL, and can fit your worktop in as little as 5 working days from templating.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

326 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Great service

Great service, friendly, efficient and quick, thank you.

October 7, 2025
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Reply from stoneCIRCLE

Many thanks for the kind words.

Rated 5 out of 5 stars
Verified

True Professionals

Brilliant firm, outstanding efficient service with excellent quality a true professional form with exceptional staff - a delight to deal with. Thank you.

May 30, 2025
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Reply from stoneCIRCLE

Thank you for the great review.

Rated 5 out of 5 stars

Strongly recommend Stone Circle

We are extremely pleased with the recent installation of our beautiful, 'Savannah' kitchen worktops.
Sue was very astute in helping us make a perfect choice of material and responded quickly and efficiently to our queries.
The fitting of the tops by Colin and Paul was done with care, and attention to detail.
We are very impressed with the Stone Circle team, love their products and can strongly recommend them to future customers.

June 12, 2025
Unprompted review
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Reply from stoneCIRCLE

Many thanks for the great review.

Rated 5 out of 5 stars

I just love my worktops… sue was great…

I just love my worktops… sue was great to work with and understood my vision from the start. Lee and his fitting team were very professional. I Would highly recommend to friends.

February 3, 2025
Unprompted review
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Reply from stoneCIRCLE

Thanks for the lovely review.

Rated 5 out of 5 stars
Verified

A beautiful product

A beautiful product. Great service.
Very practical to keep clean. I just love it

February 13, 2025
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Reply from stoneCIRCLE

Many thanks for the great review.

Rated 1 out of 5 stars

Once they have your money they do not care!

The stone in our client's kitchen was not properly bonded to the top of the carcass in front of the sink (it was a dry joint). We raised the matter with Sue on several occasions; however, our initial enquiries were met with an unhelpful response, and subsequent emails went unanswered. Despite this, the issue remained unresolved, and we were ultimately forced to source and pay for the necessary correction. We incurred costs to go to London to rectify their poor workmanship - we invoiced Stone Circle for this and needless to say they are refusing to pay.
Once they have your money they do not give a damn!
We will never use this company again.
Carlton Smith Projects Ltd

January 1, 2025
Unprompted review
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Reply from stoneCIRCLE

As we communicated to you, we looked into your complaint and found that the stone was installed correctly, level and joints tight. The problem was caused by the fact that your carcasses were installed out of level thus creating a gap in places under the level stone. We are sorry that you did not like our response, but to invoice us to correct your own bad workmanship is not acceptable, and we will obviously not be paying the invoice. We will certainly also not work with you again and advise others to steer clear.

Rated 5 out of 5 stars
Verified

Very impressed with Stone Circle

Very impressed with Stone Circle. From first look at showroom to fitting they have been amazing. Sue was very helpful and kept us informed at all steps. The fitting team were fantastic and did an amazing job of fitting the new worktops. Highly recommend

November 8, 2024
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Reply from stoneCIRCLE

Thank you for the wonderful review.

Rated 5 out of 5 stars
Verified

Fantastic service

Fantastic service, really happy with how our marble countertops turned out.

November 8, 2024
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Reply from stoneCIRCLE

Many thanks for this great review.

Rated 5 out of 5 stars
Verified

Quality product and an easy buying process

The member of staff I dealt with was very helpful. There was no pressure to make a purchase and she gave me lots of time to look at the difference surfaces and make sure I was happy with my choice.

Installation was well organised and completed without any problems. The worksurface looks fab in my new kitchen.

May 1, 2024
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Reply from stoneCIRCLE

Many thanks for the great review

Rated 5 out of 5 stars
Verified

Absolutely Brilliant-Sharnay Money

Absolutely Brilliant, from choosing my gorgeous quartz kitchen tops to the tempting ordering and installation this whole process took between 2-3 weeks. Service is amazing and all the staff are friendly, dedicated and fantastic and believe in their products (how it should be). Would definitely recommend without any hesitation.
I would like to thank All the staff at Stone Circle from Sue to the guy who came out to template and the two installers you were all extremely professional and absolutely fabulous to work with. Could not have asked for a better service and product.

May 29, 2024
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Reply from stoneCIRCLE

Many thanks for the great review.

Rated 5 out of 5 stars
Verified

Stunning Dekton worktops

Ordered Dekton worktops for counter and Island. Quick and efficient service throughout from initial planning visit to fitting. Thoroughly recommended

April 1, 2024
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Reply from stoneCIRCLE

Many thanks for the great review.

Rated 5 out of 5 stars
Verified

A Quality company, that delivers on every level.

Quality Product and service from a quality company.
StoneCircle know how to ensure that the customer satiation is 100%. From the time spend measuring up, to the detail in the quote and finished by the professionalism of the team that installed our work service, we never had any question that the job was going to be successful.

We will use them again, when we need to!

August 1, 2024
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Reply from stoneCIRCLE

Many thanks for a great review.

Rated 5 out of 5 stars
Verified

A very good experience

We had a great experience and Sue could not have been more patient and helpful.
We are very pleased with our quartz surfaces. I had never heard of Stone Circle before but we were recommended by our builder and kitchen fitter.

August 1, 2024
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Reply from stoneCIRCLE

Many thanks for the lovely review

Rated 1 out of 5 stars
Verified

After third attempt we got work top…

After third attempt we got work top without marks on it

August 1, 2024
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Reply from stoneCIRCLE

Dear Mr Handley,
We are very disappointed that you have chosen to award us one star for something that was not our fault.
As you are aware the slab you chose was manufactured by Caesarstone and contained a defect that was extremely difficult to pick up except under certain lighting conditions. Once you made us aware of it, we contacted Caesarstone who agreed to supply a replacement, which unfortunately had the same defect. However we spotted and rejected it. As soon as we received a slab without the defect we fabricated and installed your worktop as quickly as we could, and at no extra cost to you.
We believe that we have provided you with the best possible customer service throughout, and are sorry that you don't feel the same.
Would you consider revising the score please?

Rated 5 out of 5 stars

Fitting quartz worktops

I cannot fault Stonecircle from start to finish.
Sue was superb in the showroom giving constructive help and advice. Even when there was an issue with sizes, Not Stonecircles fault I hasten to add, Sue and the team bent over backwards to resolve the problem for us.
Nigel, the templater, was friendly punctual and again, provided excellent ideas.
The fitters done a suberb job. They came in, done their work, tidied up and were gone. No messing. They knew their job and performed it to perfection.
I used to be a finishing foreman for a well known high end builder so I know what to expect and what to look for. I have no hesitation in recommending Stonecircle for your kitchen worktops.
Thank you to everybody involved

July 5, 2024
Unprompted review
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Reply from stoneCIRCLE

Many thanks for the great review.

Rated 5 out of 5 stars

Quartz Kitchen Worktop

We used stoneCIRCLE for our kitchen quartz worktops. Sue was knowledgeable, helpful and patient. The templating and fitting service was excellent. We would not hesitate to recommend stoneCIRCLE. Thank you.

June 25, 2024
Unprompted review
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Reply from stoneCIRCLE

Many thanks for the great review.

Rated 5 out of 5 stars

The perfect worktops…

After having visited several other places without successfully finding the kitchen worktop material & colour I had in my mind I met Sue at Stone Circle. Not only was she very knowledgeable but patient whist I explored all options. From then to installation I could not recommend Stone Circle enough & absolutely delighted with the outcome. Thank you Sue…

March 1, 2024
Unprompted review
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Reply from stoneCIRCLE

Many thanks for the great review.

Rated 1 out of 5 stars

Extremely rude lady on the phone

Extremely rude lady on the phone, she didn't have any manners, and accused me of not speaking to the company before. Spoke in a very condensing way to me, despite me having an enquiry for business. Disgusting service, I would not recommend them. I wonder how they are still in business with such a horrible person on the team. Unexpected bad service, not what anyone needs.

June 4, 2024
Unprompted review
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Reply from stoneCIRCLE

Madame,
We will not accept our staff being verbally abused. You rang and demanded to know where a quote was from our Guildford showroom which doesn’t exist as we are based in Basingstoke. You wouldn’t listen to Sue when she tried to explain this, or ascertain whether you were confused and had actually been to Basingstoke, and if so who you had seen. When you told her that she was rude and you wouldn’t be ordering from us, she put the phone down as is only natural. If you look at our reviews, you will see that Sue has glowing references from our other customers.
We would recommend that you go back into the showroom in Guildford and ask them for your quote in person, rather than ringing, abusing our staff and leaving bad reviews for a company that you have never been to.

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