Stelrad Ltd Reviews 3,735

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of the products, highlighting their stylish designs and efficient performance compared to older models. Consumers appreciate the wide selection available, making it easy to find the perfect fit for their needs. The ease of ordering online and the comprehensive information provided are also frequently mentioned as positive aspects of the purchasing process. People express satisfaction with the delivery service, noting the promptness, careful packaging, and helpfulness of the delivery personnel. In cases where issues arose, such as damaged items or incorrect orders, the company's customer service team is commended for their quick and efficient resolutions. The combination of high-quality products and excellent service contributes to a consistently positive customer experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

Replaced 4 of our old radiator with new Stelrad radiators. These were easy to install and are far more efficient than my old rolled top rads. Stelrad radiators are manufactured to good standards of... See more

Company replied

Rated 5 out of 5 stars
Verified

I needed a replacement the same width as my old towel rail so it would be easy to fit because the new one has got more bars I had to slightly moved the brackets a wee bit, but I found a way in doing... See more

Company replied

Rated 5 out of 5 stars

I contacted Stelrad because we had moved house a couple of years ago and realised that one of the radiators was missing a C clip which is used to keep the side panel attached to the pipes at the b... See more

Company replied

Rated 5 out of 5 stars
Verified

Arrived promptly. Well packaged. It has just been fitted as to wait for an engineer but am delighted with it. Hope to order another one shortly.

Company replied

Rated 4 out of 5 stars
Verified

A good experience radiators delivered quickly, however on opening one I found a corner of the packaging damaged with minor damage found on the top grill. l have managed to push out some of the dent... See more

Company replied

Rated 4 out of 5 stars
Verified

Would have been 5 stars but unfortunately my order got overlooked. The situation was redeemed by the fact that 1. I was able to get hold of the 'phone No. easily. 2. The 'phone was answered immed... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered various radiators the process was easy & the price was good. Delivery was arranged quickly & the company kept me informed. As promised the driver tung about 30 mins before to advise. The driv... See more

Company replied

Rated 5 out of 5 stars
Verified

The 2 Stelrad radiators arrived on time. The delivery staff placed them within our house exactly where I wanted them with no fuss. The radiators were installed and tested during week commencing 1st S... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to order, quick delivery and much more efficient than my 30+ year old radiators. Also many sizes to choose from for a older house like ours.

Company replied

Rated 5 out of 5 stars
Verified

Easy to order online and free delivery with my order. Always use stelrad Radiators and was cheaper to buy direct. Delivered within three days and came on a bank holiday Monday. Radiators really well... See more

Company replied

Rated 5 out of 5 stars
Verified

My relative recomended me for their radiators. Top quality.Felt the,warm after fitting them straight away compared to my existing ones fitted by the delcelopers. Add to this customer service excepti... See more

Company replied

Rated 4 out of 5 stars
Verified

Great choice and sizes of radiators from Stelrad. Delivered quickly and well packaged with good comms from delivery company. Lovely and modern - slim style to fit neatly under our living room win... See more

Company replied

Rated 4 out of 5 stars
Verified

Good quality products, excellent choice of sizes & easy ordering on line. Only glitch was the anglepipes weren't with original order, though ordered at same time. Hence needed to take receipt of pa... See more

Company replied

Rated 5 out of 5 stars
Verified

Delivered quickly and when I found a clip was broken that holds the top grill down Stelrad sent 4 replacements out free of charge next day delivery. Looking to replace all my aging radiators as the he... See more

Company replied

Rated 5 out of 5 stars
Verified

Great website & easy to order Delivery service excellent Installed the rads yesterday , they look great & pump out plenty of heat

Company replied

Rated 5 out of 5 stars
Verified

Good Pricing and good service. Radiators look good and represent good value - though we have not finished our project so cannot comment on function and long term value.... so far however we would reco... See more

Company replied

Rated 5 out of 5 stars
Verified

Good quality radiators, well delivered. We've had problems in the past with radiators from other brands coming dented and bent and multiple re-deliveries needed, but not the case wirh Stelrad. Two ve... See more

Company replied

Rated 5 out of 5 stars
Verified

Very well packaged radiator and valve. On time delivery. I think cheaper than 12months ago. Had to redo radiator tail as was leaking, It took a lot of turns of PTFE tape - more than expected.

Company replied

Rated 5 out of 5 stars
Verified

Great to deal with. Needed a very long, not very tall rad'. Had just what I needed. Fast delivery, kept informed all the way, and Customer Services went the extra mile when my delivery day was a probl... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent value for money and very good customer service. Be aware however that delivery for lower value orders is via FedEx who have a wide delivery slot so someone does need to be available all day... See more

Company replied

Rated 5 out of 5 stars
Verified

Cheaper than any plumbers merchant. Easy to order on-line. Informed of delivery status at all times and arrived within days of ordering. Very pleased. Will be using again when I change all my downsta... See more

Company replied

Rated 5 out of 5 stars
Verified

Great quality radiators at reasonable cost. Postage was fast and the delivery driver very helpful. The rads arrived well packaged and undamaged. This is my second purchase from Stelrad and I'll be... See more

Company replied

Rated 5 out of 5 stars
Verified

Stelrad has an excellent selection of radiators to choose from. I received very good advice from someone on the telephone as to which would one would be most suitable for me. It was easy to order onli... See more

Company replied

Rated 5 out of 5 stars
Verified

Really happy with my new Stelrad radiator. It was delivered promptly, it was installed without any problem and it looks so good in my revamped back bedroom. Stelrad customer service were friendly a... See more

Company replied

Rated 5 out of 5 stars
Verified

Bought a curved towel radiator for the en-suite. Very comfortable with the speed of dispatch and quality of the product. I thought it would drop onto the existing pipe work but had to buy some valves... See more

Company replied

Rated 5 out of 5 stars
Verified

Been using Stelrad for years and the quality of their products and service are excellent. Even when and if a problem arises their after sales customer service are more than happy to deal with any issu... See more

Company replied

Rated 3 out of 5 stars
Verified

The products are obviously fantastic and a quality product however, they really need to stop using cheap delivery companies to deliver their products. Bear in mind we’re a business, deliverin... See more

Company replied

Rated 4 out of 5 stars
Verified

Easy to order but because of the weekend took longer than I expected but we weren’t in a hurry. We live not far from the company so would have been just as easy to go ad buy them,if we could

Company replied

Rated 5 out of 5 stars
Verified

Thank you to Stelrad for the fantastic service. I ordered the wrong thing by mistake and they immediately sent out the correct one even though it was my own fault. I cannot fault the great service... See more

Company replied

Rated 4 out of 5 stars
Verified

Great radiators, got them all through my house. Unfortunately this one was slightly damaged when the plumber went to hang it. Note to self unpack the radiator and check it first

Company replied

Rated 3 out of 5 stars
Verified

It was the wrong grill , I was very hard to choose on the website to see what I was ordering, it was the right length by wrong one

Company replied

Rated 5 out of 5 stars
Verified

Small purchase of a radiator part, but the customer service could not have been better. Fantastic communication via email and automated updates. Fast shipping and product exactly as ordered. If only a... See more

Company replied

Rated 5 out of 5 stars
Verified

Top quality product delivered quickly by polite helpful couriers . At a reasonable price ! 10 out of 10

Company replied

Rated 5 out of 5 stars
Verified

Professional delivery, kept informed, two pleasant guys who brought the radiator inside. The radiator is as expected, not damaged and looks great. TRV arrived on a second delivery day but again a... See more

Company replied

Rated 5 out of 5 stars
Verified

My order was delivered damaged, but had no problem after contacting Stelrad , they sent out replacements for those which were damaged very quickly and I was very happy the way everything was dealt w... See more

Company replied

Rated 5 out of 5 stars
Verified

Supplied what was ordered, as described online. Efficient, stylish & easy to clean flat panel radiator. 3rd purchase of this model, no issues so far.

Company replied

Rated 5 out of 5 stars
Verified

Fabulously quick and inexpensive too! Thank you Stelrad - I couldn't believe you actually even supplied these - a lovely surprise to find them on your website.

Company replied

Rated 5 out of 5 stars
Verified

Very impressed with company and my radiators. Very quick delivery. Communication very good was informed with delivery. Will be using this company again. Highly recommend.

Company replied

Rated 5 out of 5 stars
Verified

Very easy to deal with. Just make sure someone can sign for the delivery or they won’t leave. Problem with one radiator (scratched) but they replaced it straight away. Very good service.

Company replied

Rated 5 out of 5 stars
Verified

Purchased some radiator touch up paint for an existing Stelrad Radiator, colour was a great match and would recommend rather than buying a new rad with a few paint chips

Company replied

Rated 5 out of 5 stars
Verified

Perfect delivery, on time. Rads very well packed. Now installed, work much better than the old ones. Look really nice.

Company replied

Rated 5 out of 5 stars
Verified

Great service, there was a mistake with one of the radiators and it was quickly rectified. Carrier also comes in for praise due to the polite and efficient service provided.

Company replied

Rated 5 out of 5 stars
Verified

No fuss. Easy to find the right products and delivery was prompt at a reasonable cost. Exactly the experience you would hope for.

Company replied

Rated 5 out of 5 stars
Verified

Excellent quality radiators. Speedy delivery, kept up to date with my order via emai. Delivery team were brilliant.

Company replied

Rated 5 out of 5 stars
Verified

Spoke to Stelrad about the radiators and they were very helpful making my decision quite easy

Company replied

Rated 5 out of 5 stars
Verified

Good service,fast delivery on spare parts. Will recommend to a friend

Company replied

Rated 5 out of 5 stars
Verified

Ordered radiator clips top and bottom for 2 radiators, fitted perfectly and original parts even with the p&p the price was excellent.

Company replied

Rated 5 out of 5 stars
Verified

checkout process good ,good tracking and fast delivery , and extensive range of heating items etc, and competitive prices to

Company replied

Rated 4 out of 5 stars
Verified

The radiator that I ordered arrived on time.

Company replied

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Company details

  1. Radiator Shop
  2. Bathroom Remodeler
  3. Bathroom Supply Store
  4. Heating Equipment Supplier
  5. Boiler and Heating Service

About Stelrad Ltd

Written by the company

Thank you for leaving a review

Stelrad has been a leading supplier of radiators since 1936 and is now the largest supplier of radiators in the UK and Ireland. It has developed into a ‘one stop shop’ for all things radiators, offering standard steel panel radiators, premium panel radiators, decorative and designer radiators as well as special energy saving and safety radiator ranges – there’s a range and design for every application.

With more than 2.5 million radiators delivered last year, Stelrad continues to go from strength to strength offering a unique combination of choice, quality, reliability and availability, with a sector leading 99% delivery within 72 hours service anywhere in the UK and Ireland.


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Bringing radiator style into UK homes

Written by the company

Stelrad UK's No.1 Radiator Brand
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FREE DELIVERY ON ORDERS OVER £200

Delivery lead time up to 72 hours

FREE DELIVERY ON ORDERS OVER £200, UK MAINLAND ONLY.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

The radiators are great

The radiators are great. And on solving a small issue, Tracy Hassall in the office was very helpful to me.

October 1, 2025
Unprompted review
Stelrad Ltd logo

Reply from Stelrad Ltd

Thank you for your 5* review

If you have any photos please feel free to send them to marketing@stelrad.com

Thanks
Stacey

Rated 5 out of 5 stars
Verified

Delivery was as advertised and on time

Delivery was as advertised and on time. We had a problem with one of the three radiators we saw the packaging was damaged and found that the paint on the radiator had been damaged. We called the help line and after sending a photo of the damage a replacement was going to be sent and the damaged one was taken back. Very helpful and nice and easy to deal with.

September 8, 2025
Stelrad Ltd logo

Reply from Stelrad Ltd

Thank you for your 5* review

If you have any photos please feel free to send them to marketing@stelrad.com

Thanks
Stacey

Rated 5 out of 5 stars
Verified

Excellent quality Radiators.

Excellent high quality product.purchased 3 radiators and order to delivery was informative and efficient.The radiators are of a high quality with clean lines and a modern look. Delivery was prompt with updates on delivery time.I would certainly recommend Stelrad to family and friends.

September 10, 2025
Stelrad Ltd logo

Reply from Stelrad Ltd

Thank you for your 5* review

If you have any photos please feel free to send them to marketing@stelrad.com

Thanks
Stacey

Rated 5 out of 5 stars
Verified

Very good !!!!

October 1, 2025
Stelrad Ltd logo

Reply from Stelrad Ltd

Thank you for your 5* review

If you have any photos please feel free to send them to marketing@stelrad.com

Thanks
Stacey

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service, product and delivery

September 30, 2025
Stelrad Ltd logo

Reply from Stelrad Ltd

Thank you for your 5* review

If you have any photos please feel free to send them to marketing@stelrad.com

Thanks
Stacey

Rated 4 out of 5 stars
Verified

sorry nothing wrong with the product,im…

sorry nothing wrong with the product,im afraid i ordered the wrong one,original was in pieces so couldnt really figure out which one i needed just had to guess

got them to fit after advice from stelrad

September 30, 2025
Stelrad Ltd logo

Reply from Stelrad Ltd

Thank you for your review. I will contact you privately regarding this

Thanks
Stacey

Rated 5 out of 5 stars
Verified

Service excellent

Service excellent

September 30, 2025
Stelrad Ltd logo

Reply from Stelrad Ltd

Thank you for your 5* review

If you have any photos please feel free to send them to marketing@stelrad.com

Thanks
Stacey

Rated 5 out of 5 stars
Verified

Great service

Great service ; delivered on time as stated.

September 30, 2025
Stelrad Ltd logo

Reply from Stelrad Ltd

Thank you for your 5* review

If you have any photos please feel free to send them to marketing@stelrad.com

Thanks
Stacey

Rated 5 out of 5 stars
Verified

Fast delivery

Fast delivery, courteous delivery man, product in good condition

September 26, 2025
Stelrad Ltd logo

Reply from Stelrad Ltd

Thank you for your 5* review

If you have any photos please feel free to send them to marketing@stelrad.com

Thanks
Stacey

Rated 5 out of 5 stars
Verified

Very efficiant

Very efficiant
Thank you.

September 29, 2025
Stelrad Ltd logo

Reply from Stelrad Ltd

Thank you for your 5* review

If you have any photos please feel free to send them to marketing@stelrad.com

Thanks
Stacey

Rated 5 out of 5 stars
Verified

Website easy to navigate and very easy…

Website easy to navigate and very easy to find the product searched for. Ordering was very easy and options of standard and next day tracked delivery useful.

September 29, 2025
Stelrad Ltd logo

Reply from Stelrad Ltd

Thank you for your 5* review

If you have any photos please feel free to send them to marketing@stelrad.com

Thanks
Stacey

Rated 5 out of 5 stars
Verified

Radiator

Excellent service

September 7, 2025
Stelrad Ltd logo

Reply from Stelrad Ltd

Thank you for your 5* review

If you have any photos please feel free to send them to marketing@stelrad.com

Thanks
Stacey

Rated 5 out of 5 stars
Verified

Products exactly as described and a…

Products exactly as described and a really quick, helpful and efficient follow up to our order to arrange delivery.

September 5, 2025
Stelrad Ltd logo

Reply from Stelrad Ltd

Thank you for your 5* review

If you have any photos please feel free to send them to marketing@stelrad.com

Thanks
Stacey

Rated 3 out of 5 stars
Verified

Fine - but not the quality I expected

My order of 4 rads had 2 damaged. Stelead was very fast is organising replacements in a few days. The powder coat finish is a little rough on some of them… happy with them but not sure they are all that much better or worth the premium over alternatives.

September 28, 2025
Stelrad Ltd logo

Reply from Stelrad Ltd

Hi,

Thank you for your review.

We can arrange to replace any that you aren't happy with. If you want to do this please contact customer services

Thanks

Stacey

Rated 5 out of 5 stars
Verified

Excellent service and quality radiators

We’ve ordered several radiators from Stelrad for our clinic and have been really pleased. Delivery was prompt, everything arrived in perfect condition, and the quality is great. No issues at all — would definitely order again.

September 7, 2025
Stelrad Ltd logo

Reply from Stelrad Ltd

Thank you for your 5* review

If you have any photos please feel free to send them to marketing@stelrad.com

Thanks
Stacey

Rated 5 out of 5 stars
Verified

Sevice received was excellant

Sevice received was excellant. Order for 4 Stelrad Compact Horizontal Line radiators were delivered on time and well packed. When we came fit the radiators I had specified the wrong size for one of them. Stelrad replaced this within 2 days.
The radiators look good as well

September 11, 2025
Stelrad Ltd logo

Reply from Stelrad Ltd

Thank you for your 5* review

If you have any photos please feel free to send them to marketing@stelrad.com

Thanks
Stacey

Rated 5 out of 5 stars
Verified

Replaced 4 old radiator with new Stelrad's

Replaced 4 of our old radiator with new Stelrad radiators. These were easy to install and are far more efficient than my old rolled top rads.
Stelrad radiators are manufactured to good standards of quality and have a great modern finish.

September 5, 2025
Stelrad Ltd logo

Reply from Stelrad Ltd

Thank you for your 5* review

If you have any photos please feel free to send them to marketing@stelrad.com

Thanks
Stacey

Rated 5 out of 5 stars
Verified

Radiator clips

Ordered radiator clips top and bottom for 2 radiators, fitted perfectly and original parts even with the p&p the price was excellent.

September 26, 2025
Stelrad Ltd logo

Reply from Stelrad Ltd

Thank you for your 5* review

If you have any photos please feel free to send them to marketing@stelrad.com

Thanks
Stacey

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