Rough Guides listened and understood what I wanted out of a holiday. From Sara, who started the process, to Monica Mendes from Be in Travel Portugal who perfected the trip details, everything went... See more
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Based on these reviews
Roberto, our travel guide, did an amazing job customizing a trip to our needs and interests. Whenever there was an issue, like weather impacts, communication was clear and prompt. Rough Guides helpe... See more
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Our trip to Greece (Naxos, Santorini, and Crete) exceeded our expectations! Our local travel expert Julia from Somewhere We Know was wonderful. She was super responsive, helped us plan a wonderful tr... See more
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Our two weeks in Spain were flawless, with Rough Guides and Sabine handling all the ways in which our trip could be extraordinary: Hotels, transportation, single-day, and evening, guided trips -- whet... See more
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Our trip was well planned and the hotel locations were great. The local guides were friendly and accommodating, especially our guide Yuji in Osaka. The reason I didn't give the rating 5 stars is even... See more
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Madagascar trip - Our driver and guide at times was really amazing as he really navigated us through all the bad roads and traffic. He was also gave us valuable insight to his country. Driving to ge... See more
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The itinerary covered all the places we wanted to visit and it was great to have the internal flights, transport and logistics organised for us. The arrangements put in place worked very well and sa... See more
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Antonis our agent was terrific, every moment was perfectly planned. Our driver Marios was well informed, thoughtful and responded to unplanned events like a major strike across Greece on our first day... See more
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Used the Rough Guides local tour company to arrange a 9 night trip to Normandy and Paris. Very interesting time in Normandy especially - WWII museum, battle sites and cemetery, Mont St. Michel, Honfle... See more
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Julia with Somewhere We Know, planned an amazing 12 day Greek vacation for my family and I. We saw amazing historical sites, stayed on beautiful islands and traveled with ease thanks to her setting up... See more
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We found that the driver was always on time except for the occasion of a flat tire. The driver and guides were very professional and were helpful with all of our needs.
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Our trip to Croatia was splendid. Each day was different and thoughtfully planned. We enjoyed varied experiences and the local guides and drivers selected by Mario were especially suited to our exp... See more
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Having Julia's help in planning our 6 day trip to Crete took all the worry out of making decisions and meant we were able to relax and enjoy the trip. Our tour guide for Knossos was excellent - we got... See more
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We just returned from an unbelievable trip to Italy through Rough Guides. Marianne arranged for our complete tour of Pisa, Rome, Florence, Venice, Pompeii and Amalfi coast! The hotels, tours, tour g... See more
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Julie from Rough Guides put together an itinerary for two of us travelling around India for four weeks. We both tweaked it until we were both completely happy. It was a wonderful experience, and Jul... See more
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Invited
Great interactions throughout our planning and on site. Customized our trip to our personal needs and requests, flexibility about our activities through the day. Excellent, friendly and safe... See more
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Mohamed did a wonderful job planning our trip based the sights we wanted to see and the number of days we were staying in Morocco. He was super responsive to all our questions and needs. Everything me... See more
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We were connected up with Iceland Offbeat by Rough Guides, as I wanted to have an itinerary and accommodation booked for a week in Iceland and was finding it hard to plan. Eric our travel planner... See more
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Rough Guides does an amazing job with developing the itinerary because they ask what your interests are, what are you interested in learning, seeing and experiencing. From there they develop an itine... See more
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Few months ago, I was looking for a Rough guide book over Ghana. I landed on a site that had a much better experience for me: Nuru-Deen, the amazing leader of TripAfrica Tours. He helped me design a... See more
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Rough Guides planned and flawlessly executed my trip to India (Delhi, Agra, Jaipur). We were able to visit 7 world heritage sites in 3 days. We had a driver and private car for 3 days, and a differe... See more
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Invited
We used Rough Guides to plan a week long trip to Costa Rica. They put us in touch with local guides at Camino Travel and from there we were able to plan an eventful itinerary. Communication was easy a... See more
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Tawfiq was a great ambassador for your company. His upbeat personality and his love for Morocco was infectious. We even had a wonderful lunch at his families home. He was a very safe driver and certai... See more
We used rough guides to plan a multi-generation trip (seniors, young kids, and parents) to Indonesia. We wanted to visit parts of Java, Komodo and a beach destination. The trip planner Jessica w... See more
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My Travel Ladies (6 in total, all over 70) and I spent 10 days with Joel throughout Portugal, and we all felt it was simply excellent. I started working with Joel in August and nailed down our trip. W... See more
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We booked an eight week trip to India for our family of three (our son is 12 years) with our Rough Guides agent, Julie. We wanted to book our own accommodation and sight seeing, with Julie a... See more
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We used Rough Guides for a recent 11-day trip through Panama for our family of three. We have previously used them for a trip through Colombia. Both times, everything was great! We had fun, friendly a... See more
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We have just spent 17 days traveling throughout Morrocco. We visited several Imperial cities and also spent time in the Sahara desert. Every day was an adventure. Our guides were knowledgeable and... See more
My friend and I booked a tailored trip to Peru—our first time doing something like this—and it exceeded all expectations. Maria, who handles trips in Peru, Ecuador, and Colombia, was outstanding... See more
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The vacation was exceptional and all the Rough Guide commitments were met exactly as promised from airport pickup to airport drop off. Our week's guide, Nam, was phenomenal. He was knowledge... See more
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I paid for both a paperback and ebook Rough Guide Paris. Then I found out that the ebook is free if you buy the paperback. I sent two emails asking for a refund of the ebook payment but the refund d... See more
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So simple to arrange and the itineraray was easily adjusted to suit our own requirements. Fabulous organisation when we were there doing the trip and every single person working for Quality India Tou... See more
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Marianna at Rough Guides was very efficient and put us in touch with Travel XS for our trip to India. They came up with an itinerary that reflected exactly what we had requested. While we were in Indi... See more
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The Rough Guide authors really do serious in-depth research on their subjects prior to printing. As the regular tourists simply does not have the time necessary to spend leaning through the school... See more
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Invited
Straightforward but good advice and direction to a small local organizer in Croatia. Local guides Marko and Karolina were both responsive, knowledgeable and easy to deal with. Lots of check ins after... See more
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This is the first time we have used Rough Guides (or any company) to organize our travels for us and we would happily use them again. The pre-trip process was easy and the people we dealt with were r... See more
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Our trip was packed with a variety of different things to do in Italy. For the most part we enjoyed it all. We had some really great guides, particular mention to Graciela from Floence Town who took u... See more
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An amazing family trip to Peru! What a whirlwind trip, best holiday so far. The organisation was seemless, I thought it may be too good to be true but it was so effortless on our part. Everything was... See more
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Invited
Very good company. easy to work with. their Vietnam coordinator was in Vietnam and I was able to chat with her directly with WhatsApp. Hotels and guides they coordinated were top. They also provide... See more
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Julia from Somewhere We Know planned a truly amazing graduation trip for our family. She was thoughtful, friendly, and organized. She gave great insights, provided really exceptional lodging options,... See more
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We had Rough Guides customize a small trip for us in France. We started out in Paris and then moved to Normandy and Loire Valley. Since the beginning of my interaction I found RG team very prompt and... See more
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Planning our trip to Cuba with Rough Guides and their local partners was gorgeous! Our local expert had only three weeks to design our three-week journey around Cuba – despite the little time she ma... See more
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When I started planning our recent trip to Vietnam I was put in touch with Asian Trails to help organise the trip by Marianna Medova at Rough Guides, and I'm extremely glad she did so. The whole trip... See more
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Julia at Somewhere We Know helped us plan the trip of our dreams. From our first contact to our last she was always helpful and listened to our ideas. She let us know in a timely manner of any changes... See more
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I can't praise or recommend the Rough Guides strongly enough for the arrangements for our month in Peru with our two young children. When planning the trip, RGs were attentive, responsive, cheerful, s... See more
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Our family trip to Iceland was amazing. Rough Guides/Jenny helped us plan everything from places to stay, things to do and where to go. They sent a detailed itinerary which kept everything organized a... See more
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Vaseem was helpful and knowledgeable about the area I was proposing to visit. He listened to what I had to say and didn’t interrupt me. He also provided some helpful suggestions and alternative places... See more
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We just returned from an incredible 10-day trip to Morocco, and it truly exceeded our expectations! Traveling all the way from the USA, we weren’t sure what to expect, especially since we fo... See more
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What a wonderful experience.Everything was thoughtfully planned , eco lodges, transfers to different locations even eating the local cuisine.
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Company details
Written by the company
Tailor-made trips by local experts to bring you off the beaten path, effortlessly
Contact info
7 Bell Yard , WC2A 2JR, London, United Kingdom
- trips@roughguides.com
- www.roughguides.com
4.8
Excellent
301 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Very reliable services.
My husband and I enjoyed our trip! He kept remarking that I did a good job planning it and I said I couldnt take all the credit! Everyone I was in contact with (especially Marianne) were very easy to work with. All our connections went smoothly. Our tour guides were very knowledgeable and friendly. I hope to go back to Italy and travel in the northern part of the country and I will use Rough Guides again!
September 29, 2025
Unprompted review
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Rough guides planning far from rough, just perfect…
Rough Guides listened and understood what I wanted out of a holiday. From Sara, who started the process, to Monica Mendes from Be in Travel Portugal who perfected the trip details, everything went brilliantly.
The private walking guides were excellent with particular reference to Maria Joao Matos in Evora.
In hindsight, doing a self drive road tour, I should have elected to spend more than two nights in some of the smaller towns like Evora and Tomar. Distances are not great when accessing the good freeway system. Driving only becomes a problem if staying in the smaller places in the old parts of the town where to get a parking spot near accommodation is almost impossible and the streets are so narrow that on occasions had to turn in the side mirrors. Another difficult with self drive is the drop off at Lisbon airport - a nightmare.
Our holiday in Portugal with the guidance of Rough Guides and Be in Portugal was wonderful. All the hardwork of planning a trip with accommodation, driver pickups from airports, guides and 24hour help line if needed taken care of made for a top class
holiday
September 20, 2025
Unprompted review
So easy to plan with superb service both before and during the trip
So simple to arrange and the itineraray was easily adjusted to suit our own requirements. Fabulous organisation when we were there doing the trip and every single person working for Quality India Tours was exceptional.
September 2, 2025
Unprompted review
Reply from Rough Guides
Hi Darren,
Thank you for your lovely feedback. I’m so pleased to hear that the planning process felt simple and flexible, and that the trip itself ran so smoothly once you arrived.
It’s always a joy to work with our partners - they truly go the extra mile to make each experience special, and I know they’ll be delighted to hear your kind words.
We’d love to help with your next adventure, whenever you're ready to start planning.
Warm regards,
Franziska
Head of Travel
Rough Guides
Our trip was well planned and the hotels are centrally located.
Our trip was well planned and the hotel locations were great. The local guides were friendly and accommodating, especially our guide Yuji in Osaka. The reason I didn't give the rating 5 stars is even though the guides were trying very hard, other than Yuji we can hardly understand them so we missed a lot of what they were trying to tell us. Tom our agent was very responsive, however, when it came to our registration, train and event tickets he only sent them to my travel companion which causes problems at times during the trip when my companion couldn't find the tickets or when we want to go separately.
September 26, 2025
Unprompted review
Reply from Rough Guides
Hi Tina,
Thank you for your detailed feedback - we’re so glad to hear that your trip was well planned, and that you enjoyed the hotel locations and the warm hospitality of your local guides, especially Yuji in Osaka. We’ll be sure to pass along your kind words.
We really appreciate your honesty around the language challenges and the ticket delivery issue. While we’re pleased to hear Tom was responsive, we understand how important it is for all travelers in the group to have equal access to key documents. Your comments will help us improve that process going forward.
We hope the highlights of your trip left you with some lasting memories, and we’d love the chance to support your next adventure with an even smoother experience.
Warm regards,
Franziska
Head of Travel
Rough Guides
Drivers and guides were professional and helpful at all times.
We found that the driver was always on time except for the occasion of a flat tire. The driver and guides were very professional and were helpful with all of our needs.
September 7, 2025
Unprompted review
Reply from Rough Guides
Hi Lillie,
Thank you for your kind review. We're glad to hear the driver and guides were professional, punctual, and attentive throughout your trip, even with the unexpected flat tire!
It’s always reassuring to know you felt well supported, and we’re so pleased our team could meet your needs along the way.
We’d love to help with your next journey whenever you're ready.
Warm regards,
Franziska
Head of Travel
Rough Guides
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We just returned from an incredible visit to Morocco
We just returned from an incredible 10-day trip to Morocco, and it truly exceeded our expectations! Traveling all the way from the USA, we weren’t sure what to expect, especially since we follow a vegetarian diet, but everything was handled so thoughtfully and seamlessly.
From the moment we landed, our guide Aziz made us feel welcome and cared for. He was not only extremely knowledgeable about Morocco’s rich history, culture, and traditions, but also warm, patient, and attentive to every detail of our journey. Aziz went above and beyond to ensure that our vegetarian meals were always delicious and varied, whether it was a fragrant tagine in Marrakech, a flavorful couscous in the Sahara, or fresh seasonal salads in Fez.
The itinerary was wonderfully balanced. We explored the bustling medinas of Marrakech and Fez, wandered through the Roman ruins of Volubilis, admired the blue charm of Chefchaouen, and marveled at the stunning architecture of Casablanca’s Hassan II Mosque. One of the highlights was our unforgettable desert experience—riding camels over the golden dunes, watching the sunset, and then stargazing after a cozy dinner in the Sahara.
Aziz also shared personal insights and stories that helped us connect with Morocco on a deeper level. We never felt rushed, and he always adjusted the pace to match our preferences. His care and professionalism turned what could have been a simple tour into a truly personal journey.
We came home not only with beautiful photos, but also with lasting memories and a deep appreciation for Moroccan hospitality. If you are considering Morocco—especially as a vegetarian traveler—rest assured you’ll be well taken care of. And if you can, ask for Aziz as your guide. He made our trip truly special.
Highly recommend this experience to anyone looking for a magical and stress-free adventure through Morocco!
September 19, 2025
Unprompted review
Reply from Rough Guides
Hi Dusyant,
Thank you so much for such a detailed and heartfelt review. We’re absolutely delighted to hear that your time in Morocco was everything you hoped for and more.
It’s especially lovely to hear how well Aziz looked after you throughout the journey. From making sure your vegetarian meals were thoughtfully arranged to sharing personal insights that deepened your experience, it sounds like he brought something truly special to every part of the trip. We’ll be sure to pass on your kind words, he’ll be thrilled to hear them.
We also really appreciate your generous recommendation. Even though your review reads like a 5-star experience, we understand there may have been small details that held it back, and we’re always open to learning where we can do even better. If you're open to share more, feel free to reach out via email as well.
We’d love to help you plan your next adventure whenever the time comes, whether it’s back to Morocco or somewhere entirely new - over 100 destinations worldwide await.
Warmest regards,
Franziska
Head of Travel
Rough Guides
Costa Rica Trip
What a wonderful experience.Everything was thoughtfully planned , eco lodges, transfers to different locations even eating the local cuisine.
September 4, 2025
Unprompted review
Reply from Rough Guides
Hi Samina,
Thank you for your lovely words. It’s wonderful to hear that the thoughtful planning, eco-friendly stays, smooth transfers and local cuisine all came together to create such a memorable experience.
We’d be delighted to help you plan another meaningful journey whenever you are ready.
Warm regards,
Franziska
Head of Travel
Rough Guides
Great experience in Costa Rica.
Roberto, our travel guide, did an amazing job customizing a trip to our needs and interests. Whenever there was an issue, like weather impacts, communication was clear and prompt. Rough Guides helped make my first trip to Costa Rica an amazing experience!
August 31, 2025
Unprompted review
Reply from Rough Guides
Hi Lauren,
Thank you so much for your kind review. I’m thrilled to hear your first trip to Costa Rica was such a success and that Roberto was able to tailor the experience so well to your needs.
It is always great to know that even when weather throws a curveball, our team stays responsive and solutions-focused. Clear and timely communication really does make all the difference when you're far from home.
We’d love to help you plan your next adventure—wherever it may be.
Warm regards,
Franziska
Head of Travel
Rough Guides
Peru 2025
The itinerary covered all the places we wanted to visit and it was great to have the internal flights, transport and logistics organised for us. The arrangements put in place worked very well and saved us a lot of time and hassle, enabling us to enjoy the trip even more. Overall we had a great time.
The one point for improvement was the choice of some of the hotels we were allocated. Many of them were really more suited to and dealt mostly with large groups of travellers so the two of us did feel rather "second best" and squeezed at times as we competed for service (and even food) with large coach parties. Smaller, more boutique style places (like those generally recommended in the Rough Guide itself) would have been better for us.
August 1, 2025
Unprompted review
Reply from Rough Guides
Hi Ruth,
Thank you for your detailed review. I am so pleased to hear that the itinerary matched your travel goals and that having the logistics taken care of helped you enjoy the experience even more.
We also really appreciate your feedback about the accommodations. I understand how important it is to feel well looked after, and I am sorry to hear that some of the hotels did not match the more personal experience you were hoping for. Your point about preferring boutique-style stays—especially in line with what’s featured in the Rough Guide—is well noted. We will absolutely take this on board for discussions with our experts, both for you and for others with similar preferences.
Thank you again for traveling with us, and we would love the opportunity to help design your next trip with a closer focus on the accommodation style that best suits you.
Warm regards,
Franziska
Head of Travel
Rough Guides
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Fantastic week in Iceland
We were connected up with Iceland Offbeat by Rough Guides, as I wanted to have an itinerary and accommodation booked for a week in Iceland and was finding it hard to plan.
Eric our travel planner was excellent, and produced a great itinerary consulting me on what we wanted and how long we had. He then booked all our accommodation and hire car and some activities.
We had an amazing week travelling round Iceland, the whole thing went like clockwork.
Eric is a specialist for Iceland and his knowledge completely made our trip. I recommend him and that you follow his suggestions and you'll have a brilliant trip!
August 19, 2025
Unprompted review
Reply from Rough Guides
Hi Diane,
Thank you for your kind words. I’m so glad to hear that your week in Iceland was such a smooth and memorable adventure.
Eric will be thrilled to know that his local knowledge and thoughtful planning helped shape your itinerary so perfectly. From accommodations to the hire car and activities, it’s wonderful to hear that everything came together just as hoped.
We truly value the trust you placed in us, and we would love to help plan your next journey whenever you're ready.
Best wishes,
Franziska
Head of Travel
Rough Guides
6-Day Kumano Kodo Experience
Our family just completed an unforgettable 6-day Kumano Kodo pilgrimage. The Rough Guides provided travels instructions were thorough and detailed, making navigation and daily planning easy. The accommodations chosen for us were excellent—clean, comfortable, and offering both modern amenities and authentic Japanese touches. We really appreciated the variety in style and the high standard of service across the board. This trip gave us the perfect balance of scenic hiking, culture, and relaxation. Highly recommended for any family seeking a genuine Japanese adventure!
August 10, 2025
Unprompted review
Reply from Rough Guides
Hi Peter,
Thank you so much for your thoughtful review. It is wonderful to hear that your Kumano Kodo pilgrimage was everything you hoped for and more.
We are especially glad the travel instructions helped make your daily journey feel smooth and well-paced, and that the variety and quality of accommodations enhanced your overall experience. Striking the right balance between scenic hiking, cultural immersion and rest is exactly what we aim to deliver, and I am so pleased we were able to do that for your family.
Thank you again for your kind words and recommendation. We would be delighted to help you plan your next adventure when the time comes.
Warm regards,
Franziska
Head of Travel
Rough Guides
I can't praise or recommend the Rough…
I can't praise or recommend the Rough Guides strongly enough for the arrangements for our month in Peru with our two young children. When planning the trip, RGs were attentive, responsive, cheerful, sympathetic and constructive. The trip we ended up with was amazing: we achieved exactly what we dreamed of - and more. The travel partner RG partnered with in Peru were absolutely first class: everything happened like clockwork with local guides who were professional, informative, kind and always went the extra mile. We had genuine 24/7 contact with their Peruvian head office too, which eliminated a great deal of potential stress and prevented a number of logistical mishaps in circumstances outside their control. We would definitely recommend RG and are certainly going to use them again for our next big adventure!
July 22, 2025
Unprompted review
Reply from Rough Guides
Hi Zoe,
Thank you so much for this incredible review. It is truly rewarding to hear that your month in Peru with your children was not only everything you hoped for, but even more than you imagined.
I am especially glad our team made the planning process feel supportive and collaborative, and that our local partners in Peru delivered such professional, thoughtful service on the ground. It makes a real difference when everything runs smoothly and help is only ever a phone call away—especially on a trip of this scale with little ones in tow.
Your trust and recommendation mean a great deal to us, and we would be absolutely thrilled to help with your next big family adventure.
Warmest regards,
Franziska
Head of Travel
Rough Guides
Amazing 10 days tour in GHANA!
Few months ago, I was looking for a Rough guide book over Ghana. I landed on a site that had a much better experience for me: Nuru-Deen, the amazing leader of TripAfrica Tours. He helped me design a custom trip for a group of 6, 4 young adults (27, 27, 21, 22), my husband and me. I explained him I was looking for a tour with plenty of physical activity, culture, safaris and beach… he managed to bring together all those elements in an unforgettable 10-days tour. He met each and every dream, desire, capricious idea we had. When we wanted to spend time in a market looking for customised shirts, or when we were getting into chatting with locals and forgetting time, or when we wanted to go an listen to Jazz or cool local pop music, he made everything and more happen. Nuru-deen is polite, funny, helpful and knowledgeable. By the end of the trip, he was more than a tour guide, he was truly part of the extended family. We are forever thankful.
Highly recommended!!
August 4, 2025
Unprompted review
Reply from Rough Guides
Hi Maria Pia de Caro,
Thank you so much for sharing your incredible experience in Ghana. It is a joy to read how Nuru-Deen helped bring your dream itinerary to life—full of culture, adventure, music and spontaneity.
It sounds like every detail was shaped with care and flexibility, and I am so pleased to hear that the journey felt not only personalized but truly unforgettable. From local markets to jazz nights, and the thoughtful attention to your group’s dynamic, it is clear that Nuru-Deen went above and beyond.
We are proud to work with passionate local partners like him who treat every traveler like family. Your words are the highest compliment, and we are truly grateful for your recommendation.
Warmest wishes,
Franziska
Head of Travel
Rough Guides
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Normandy and Paris trip
Used the Rough Guides local tour company to arrange a 9 night trip to Normandy and Paris. Very interesting time in Normandy especially - WWII museum, battle sites and cemetery, Mont St. Michel, Honfleur, Etretat. Paris is always a wonderful city to explore.
July 23, 2025
Unprompted review
Reply from Rough Guides
Hi SEK,
Thank you for your review. It sounds like your time in Normandy and Paris offered a fantastic mix of history, reflection and exploration.
I am so glad to hear that the Normandy portion stood out with its powerful World War II sites, as well as the beauty of places like Mont St. Michel and Etretat. And of course, Paris never fails to inspire—there is always something new to discover around every corner.
We are delighted to see you're already working on a new trip with us - we can't wait to turn that into another wonderful experience with Rough Guides.
Warm regards,
Franziska
Head of Travel
Rough Guides
Vaseem was helpful and knowledgeable…
Vaseem was helpful and knowledgeable about the area I was proposing to visit. He listened to what I had to say and didn’t interrupt me. He also provided some helpful suggestions and alternative places to visit that informed my itinerary.
August 5, 2025
Unprompted review
Reply from Rough Guides
Hi Adam,
Thank you for taking the time to share your experience. I am so pleased to hear that Vaseem was helpful, knowledgeable and attentive throughout your planning process.
It is great to know that his suggestions helped shape your itinerary and that you felt truly heard during your conversations. We are always aiming to provide thoughtful, tailored support, and I am glad that came through in your exchange.
We appreciate your feedback and would love the opportunity to help with your next trip whenever you are ready.
Best wishes,
Franziska
Head of Travel
Rough Guides
Our family trip to Iceland was amazing
Our family trip to Iceland was amazing. Rough Guides/Jenny helped us plan everything from places to stay, things to do and where to go. They sent a detailed itinerary which kept everything organized and on track.
July 4, 2025
Unprompted review
Reply from Rough Guides
Hi Kyle,
Thank you for your kind words. I’m so pleased to hear your family had such a fantastic time in Iceland.
Jenny will be happy to know her planning and guidance helped make the experience smooth and memorable, from the itinerary to the accommodations and activities.
We would love to help you plan your next adventure whenever you are ready to explore again.
Best wishes,
Franziska
Head of Travel - Rough Guides
Multi generation Indonesia family trip
We used rough guides to plan a multi-generation trip (seniors, young kids, and parents) to Indonesia. We wanted to visit parts of Java, Komodo and a beach destination. The trip planner Jessica was very helpful. We started with a Bali itinerary, but she was receptive to our feedback and helped update it to go to Lombok instead.
On the ground experience was very good too. I had a WhatsApp group with Jessica and Shella (local support) and both were extremely supportive for any unforeseen situations and questions.
Last but not the least, my dad needed some support during the trip due to his age. All the guides helped provide care for him, at times going out of the way.
I have used Rough Guides before, and would use them again in future.
June 28, 2025
Unprompted review
Reply from Rough Guides
Hi AD,
Thank you so much for sharing your experience. It is wonderful to hear how well your multi-generational adventure through Indonesia came together and that it met the needs of everyone in your family.
Jessica will be so pleased to know that her flexibility and thoughtful planning helped create the right balance for your group, and I am glad Lombok turned out to be the perfect fit. It is also lovely to hear that Shella and the local team were supportive every step of the way, especially through the WhatsApp group which really helps keep things smooth in real time.
Your kind words about the care your dad received mean a great deal. We always want every traveler to feel looked after, and I am so happy the guides were there for him when it mattered most.
It is always a pleasure to welcome returning travelers, and we would be delighted to help plan your next journey whenever the time feels right.
Warmest regards,
Franziska
Head of Travel
Rough Guides
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Peru
My friend and I booked a tailored trip to Peru—our first time doing something like this—and it exceeded all expectations. Maria, who handles trips in Peru, Ecuador, and Colombia, was outstanding from start to finish.
She clearly communicated every detail before booking, adjusted the itinerary to our wishes, and handled everything professionally and with care. Payment was smooth, and she remained available whenever issues came up—even when our flights caused delays, she stepped in to help immediately.
The guides were knowledgeable, patient, and passionate, adding depth to our experience. The drivers were reliable, and the whole trip felt both well-planned and pleasantly spontaneous.
Even when minor problems came up, Maria resolved them quickly and efficiently. Her dedication made all the difference.
July 14, 2025
Unprompted review
Reply from Rough Guides
Hi Filip,
Thank you for such a generous and thoughtful review—it means a lot to us. I'm delighted to hear that your first tailored trip exceeded expectations, and that Maria made the whole experience smooth, personal, and stress-free from start to finish.
Travel can be full of the unexpected, so it’s wonderful to know Maria was there to support you when things got tricky and that the guides and drivers helped bring the journey to life with warmth and insight.
We’re so pleased your trip to Peru left such a great impression, and we’d love to help you plan your next adventure in South America or anywhere else that catches your imagination.
All the best,
Franziska
Head of Travel – Rough Guides
Our driver and guide at times was…
Madagascar trip - Our driver and guide at times was really amazing as he really navigated us through all the bad roads and traffic. He was also gave us valuable insight to his country.
Driving to get from place to place just takes really long due to traffic and bad roads which we where aware off.
The local guides at each reserve where really super knowledgeable and a special shout out to Teddy at Mantida nature reserve who found the lemurs.
July 18, 2025
Unprompted review
Reply from Rough Guides
Hi Dom,
Thank you for taking the time to share your experience of Madagascar—it’s a truly unique destination, and I’m glad to hear your journey was filled with memorable encounters, especially with the local wildlife!
It’s great to know your driver-guide helped you navigate the roads and added valuable local insight along the way. And I completely agree—the local guides, like Teddy at Mantadia, are incredible at bringing the reserves to life. I’ll be sure to pass along your kind words.
We know Madagascar’s road conditions can be challenging at times, and we’re grateful you approached it with patience and understanding. Your feedback helps us continue refining the experience for future travelers.
We’d love to help with your next adventure when the time comes!
Warm regards,
Franziska
Head of Travel – Rough Guides
Terrific trip to Greece
Our trip to Greece (Naxos, Santorini, and Crete) exceeded our expectations! Our local travel expert Julia from Somewhere We Know was wonderful. She was super responsive, helped us plan a wonderful trip, and helped when last minute changes came up (missed flight, changed tour start time etc...). All of the accommodations that were booked for us were beautiful and the tours/tour guides were informative, friendly, and engaging. We would definitely book through Rough Guides again, and would highly recommend Somewhere We Know tour agency in Greece
June 26, 2025
Unprompted review
Reply from Rough Guides
Hi Avi,
Thank you for such a lovely review—your words made our day! I’m delighted to hear your trip to Greece exceeded expectations, and that Julia and her agency was such a great match for you.
Travel plans don’t always go exactly as scheduled, so I’m especially pleased that Julia was there to step in and smooth things out when those last-minute hiccups came up. It’s also fantastic to hear the accommodations and guides really added to the experience.
We’d be absolutely thrilled to help you plan your next trip—whether it’s back to Greece or somewhere entirely new.
Warm wishes,
Franziska
Head of Travel – Rough Guides
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