NS

Nikolas Schrader

Germany

Reviews

Review of Rough Guides


Rated 5 out of 5 stars

3 weeks Cuba in 3 weeks planning time

Planning our trip to Cuba with Rough Guides and their local partners was gorgeous! Our local expert had only three weeks to design our three-week journey around Cuba – despite the little time she made every wish possible! We were travelling with our own guide and driver, had great accommodations and day trips. Everyone was extremely polite, knowledgeable, caring and on time. We've had an extremely awesome time and are very thankful for choosing Rough Guides.

The only difficulty we had while planning was, that we didn't find any proof/phone number/address of our contact when we were supposed to pay for our journey – but after asking for it this was settled very quickly. I'd recommend Rough Guides and their partners to clarify this in one of the first messages…

February 19, 2019
Unprompted review

Reply from Rough Guides

Dear Nikolas,

thank you for your review and comments about your recent trip to Cuba!

We're very happy to read that you had an awesome time in this wonderful country and that despite the last minute request, all your wishes and requests could be fulfilled!
Thank you as well for your comments, we will definitely add these contact details to future confirmations and itineraries. Our own Rough Guides contact details are readily available, but as the tour providers are our local experts, there is sometimes a delay of this communication so thank you for pointing it out!

We hope to hear from you again in the future, when planning a new trip to any of our over 70 destinations worldwide.

Best regards,
Rough Guides Team