Riverside Motor Group Reviews 298

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and knowledgeable, creating a welcoming and pressure-free environment. Consumers appreciate the team's attentiveness and the way they go above and beyond to address their needs, with many highlighting specific employees who provided exceptional service. The seamless and straightforward purchase process is also a recurring theme. People are particularly pleased with the overall service, describing it as professional and efficient. Reviewers value the clear communication, detailed explanations, and the feeling of being well-informed throughout the buying process. The ease of test drives, comprehensive feature explanations, and the willingness to accommodate customer needs contribute to a positive and satisfying experience. Finally, the price is considered fair by the majority of reviewers.

Based on these reviews

Rated 5 out of 5 stars

Excellent choice of cars at great prices friendly approachable staff very helpful and informative all the way from enquiry to handover.Dealt with Andy from initial enquiry to hand over all questions a... See more

Rated 5 out of 5 stars

Riverside Volvo Wakefield found me what I required and within my price range. They were curteous and respectful. Answered my questions and helped me make an informed decision. I would definately go b... See more

Rated 5 out of 5 stars

Very thorough sales experience. Not push ,just knowledgeable and gave us time to think about options. Good explanation of after sales service.

Rated 5 out of 5 stars

All the staff at BYD were very friendly, helpful and knowledgeable. Nothing was a problem and the whole process of buying from a distance was made so easy. Can only speak very highly of everyone espec... See more

Rated 5 out of 5 stars

Smooth handover of my new car. All my queries handled with knowledge. Friendly customer service with ownership, well done Riverside Hull

Rated 5 out of 5 stars

Excellent choice of cars excellent staff easy purchase no pushy sales great service from initial viewing to handover thanks Andy for all your help with purchase.

Rated 5 out of 5 stars

Sally James at Riverside Leeds went above and beyond. From her first phone call, videos and test drive to the sale itself, she demonstrated her efficiency and knowledge. There was a seamless transiti... See more

Company replied

Rated 5 out of 5 stars

I'd definitely recommend Riverside Volvo Hull to friends and family because friendly attentive staff. Nothing too much trouble, could look at as many used cars as we wanted. Test drive organised easil... See more

Company replied

Rated 5 out of 5 stars

Adham at Riverside was very friendly and great to deal with. Lovely dealership and the car I purchased was in exceptionally good condition. Very pleased and would highly recommend to anyone interested... See more

Rated 5 out of 5 stars

Saw this Dacia Jogger Extreme for sale in a lovely green colour and was very keen to see it. Called on Friday and had a test drive Saturday lunchtime after returning from London and very impressed how... See more

Rated 5 out of 5 stars

Luke managed the whole process for us seamlessly. He sent lots of information and videos of the car as we lived quite far away so couldn't visit it beforehand. Upon arrival he made sure we had the opp... See more

Rated 5 out of 5 stars

We recently purchased A Volvo XC40 from Riverside Wakefield. The process was smooth & straightforward. We had just over a 3 hour train journey to collect the car & Amar met us at the station. The hand... See more

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Rated 5 out of 5 stars

I’ve just received my new car from Riverside, and I honestly couldn’t be happier! After a long search and delivery from quite a distance, I feel incredibly lucky to have found the Rivers... See more

Rated 5 out of 5 stars

We had a chap called Amruu who truly looked after us from start to Finish with sorting out our old XC40 highbred car to our new XC40 highbred car 2025 . Riverside volvo at Wakefield, the people are... See more

Rated 5 out of 5 stars

I had a really good experience buying from Riverside Honda Wakefield. Jack was really helpful and not at all pushy. Everything was well explained and my many questions answered. I did not feel pr... See more

Company replied

Rated 5 out of 5 stars

I'd definitely recommend Riverside Honda Wakefield to friends and family because the service was of a very high standard. Steph is a very attentive assistant. She was able to answer every question. Th... See more

Rated 5 out of 5 stars

The experience at Riverside SEAT Hull was good because the sales assistant Andy came across as extremely friendly and approachable. He wasn't over bearing like a lot of sales reps. I was given freedom... See more

Company replied

Rated 5 out of 5 stars

Brilliant Customer Service Dan (manager) very helpful, friendly, and easy to talk to (we felt very comfortable and under no pressure at all) It wasn’t straight forward (on our end) but Dan wa... See more

Rated 5 out of 5 stars

The entire process from first calling the dealership to driving the car off the forecourt was a very pleasant experience. The staff were friendly, experienced and more than helpful. Living 2.5 ho... See more

Company replied

Rated 5 out of 5 stars

Having dealt with numerous car dealers over the years, Andy at Riverside Hull made the process of purchasing a vehicle an absolute pleasure. Nothing was too much trouble and attention to detail was e... See more

Rated 5 out of 5 stars

This is our third new car from Riverside SEAT in Hull. We've just changed to an automatic and they were very helpful, arranging a test drive, with supervision to get me used to driving it before I p... See more

Rated 4 out of 5 stars

I found the car I wanted at a fairly good price as it had really low mileage. However, I didn't realise the original price was over the 40K threshold and so got a nasty surprise when the salesman de... See more

Company replied

Rated 5 out of 5 stars

Staff were all friendly and very helpful without being pushy. All questions were answered and even before I went into the showroom to ask for a test drive Jonathan came outside with keys as he had obs... See more

Company replied

Rated 5 out of 5 stars

Laura-Leigh was very professional, not too pushy and made effort to answer my many questions, i'd highly recommend dealing with her.

Rated 5 out of 5 stars

The seller I worked with, Craig was very kind and friendly! I wasn't ready to buy but after my test drive I just decided to got the car. Craig explained every single option I have had for extended... See more

Company replied

Rated 5 out of 5 stars

Riverside Volvo Wakefield were great because first impressions the showroom was extremely clean and inviting. The lady on reception is so welcoming and always offers coffee and biscuits. Craig Briggs... See more

Company replied

Rated 5 out of 5 stars

They gave me the best part exchange price for my vehicle. There was no pressure. Test drive no problem. Everything open, honest and transparent. All options discussed regards warranty, etc. A trouble... See more

Rated 5 out of 5 stars

Just bought a new Volvo xc40 from Riverside Motors which they delivered to me in Prestwick Scotland Just want to say how pleased I am with the professional service they give ,and to deliver my car und... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Drew at Riverside Volvo Leeds, Extremely helpful and patient, he set up the connections for us and explained the functions of the car, even though half of it was forgotten by t... See more

Rated 5 out of 5 stars

I am now on my fifth car purchase from Riverside,so they must be doing something right.When I’m due for a replacement car it’s just a matter of going in,telling the sales team what I want and usually... See more

Rated 5 out of 5 stars

I was treated with great respect by all the staff that I encountered , But I take my hat off to Adam, he sold me a beautiful low mileage Land Rover Evoque, we had a slight problem with the electric... See more

Rated 5 out of 5 stars

We have just bought a new Hybrid XC40 from Sally James at the Wakefield branch of Riverside Motors. What a pleasure - fantastic, straightforward, honest. If only all car transactions were this easy... See more

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Rated 5 out of 5 stars

My experience at Riverside BYD Wakefield was cracking because I brought a juke 70 plate it was out of this world inside and out everything what I was looking for The sale man was cracking fella and ha... See more

Rated 5 out of 5 stars

I had test driven several V40s in my local area but i wanted the cross country and couldn't find the one I wanted close to home. I saw a model at Doncaster volvo on AutoTrader, this is over two hours... See more

Rated 5 out of 5 stars

On our arrival at Volvo Riverside - Wakefield we were greeted at reception by the delightful Jackie. All staff were friendly, welcoming and knowledgeable. Our sales assistant Craig (Briggs) was an ab... See more

Company replied

Rated 5 out of 5 stars

Lee was wonderful from the moment we walked in to the showroom. He explained everything, kept in touch during the process. Was also very helpful when we collected the car.

Rated 5 out of 5 stars

Excellent service. Would.highly recommend Volvo in Wakefield. Very friendly place. Amar helped me purchase my car and even gave we after sales advice when I had problems locking the car. In all I will... See more

Rated 5 out of 5 stars

Adham was great,he sent a video of the car and we arranged to travel 2 hours to view it. He wasn't too pushy, as for me any sales tactics are an instant turnoff. Partx old car for the new car. All do... See more

Rated 5 out of 5 stars

We are most grateful to Richard, Sally and the team at Leeds Riverside Volvo, for repatriating and repairing our car very quickly and efficiently, having just received very poor service from a Volvo g... See more

Rated 5 out of 5 stars

Exceptional Service at Riverside Volvo Hull! After months of searching for the perfect XC90, we finally found one online at Riverside Volvo Hull. From the moment we first enquired, the ser... See more

Rated 5 out of 5 stars

I was really pleased with all previous interactions with the team at Riverside and the deciding factor was Jonny in the sales team who helps you buy the car you are looking for and ensures you are 100... See more

Rated 5 out of 5 stars

Great staff, nice cars, easy and relaxed atmosphere with no hard sell, just great service.

Rated 5 out of 5 stars

Brilliant service from Josh Abba at Riverside Cupra. He explained everything very easily to us and showed us how the car works. Well Done.

Rated 5 out of 5 stars

Approaching the end of a personal contract hire lease I was very satisfied with the Cupra leon I had as the model ticked all the boxes so wanted to lease a new one. I spoke to Jason Alsop sales manag... See more

Rated 5 out of 5 stars

Excellent service & a great deal on our new Honda CR-V. Shout out to Jack, our Salesperson who created an excellent deal for us.

Rated 5 out of 5 stars

Our purchase of a Volvo V60 from Riverside Volvo Leeds was made extremely pleasant and without pressure with the help of Adam. The process from start to handover was extremely well handled and we... See more

Rated 5 out of 5 stars

I had a great experience at Riverside Volvo Wakefield because from my very fist call I was treated with respect and attention. James, who I dealt with, is a very pleasant person and experienced profes... See more

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Company details

  1. Car Dealer
  2. Car Service
  3. Used Car Dealer

Information provided by various external sources

Award-winning Group of dealerships. Authorised Volvo, SEAT and Mitsubishi dealers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

298 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week


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Rated 1 out of 5 stars

communication issues

I have had issues with Riverside after sales dept. in that they often don’t answer the phone and when you are transferred to receptionist they promises to get the service dept to phone you back. Last time they phoned back it took them 4 hrs I was returning their email asking if I wanted additional work carrying out. I had collected my car before the returned my call.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience at Riverside…

I had a great experience at Riverside Volvo Wakefield because from my very fist call I was treated with respect and attention. James, who I dealt with, is a very pleasant person and experienced professional, as I have been buying first time in the UK he patiently explained a lot of nuances. I would recommend.

October 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Many thanks for your help

We are most grateful to Richard, Sally and the team at Leeds Riverside Volvo, for repatriating and repairing our car very quickly and efficiently, having just received very poor service from a Volvo garage in West London, after breaking down.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve just received my new car from…

I’ve just received my new car from Riverside, and I honestly couldn’t be happier!

After a long search and delivery from quite a distance, I feel incredibly lucky to have found the Riverside team – even if only online. From the very first moment, their dedication, communication, and professionalism were simply outstanding.

No matter the time or day, they were there — with up-to-date videos, regular updates, and incredible customer care. The effort they put in, the follow-up, and their attention to detail are truly next level.

The car itself arrived in perfect condition – freshly serviced, MOT’d, spotless, and exactly as promised. You can tell these people genuinely care about what they do.

A massive thank you to Bethan and especially Tony for your patience, guidance, and constant assistance throughout the entire process. You made everything easy, transparent, and enjoyable from start to finish.

Thanks to you, I’m now the proud owner of a new Mercedes GLA – and I can confidently say this was the best car-buying experience I’ve ever had.

If you’re looking for a team that goes above and beyond — across distance, time zones, and expectations — look no further.
Riverside, Tony & the whole team — you are the UK’s No.1 car dealer!

October 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Riverside Volvo Wakefield found me what…

Riverside Volvo Wakefield found me what I required and within my price range. They were curteous and respectful. Answered my questions and helped me make an informed decision. I would definately go back to them and recommend them to friends and family

September 30, 2025
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Rated 5 out of 5 stars

Great service from BYD

All the staff at BYD were very friendly, helpful and knowledgeable. Nothing was a problem and the whole process of buying from a distance was made so easy. Can only speak very highly of everyone especially Anthony.

September 30, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy a Volvo from this dealership…

Do not buy a Volvo from this dealership , they mis-sold our Volvo car, said brakes were in very good condition despite brake discs urgently needing replacing lots of other things mis sold about vehicle too , they are refusing to resolve

October 3, 2025
Unprompted review
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