Richard F Mackay Ltd Reviews 507

Visited Richard F MacKay and was greeted by Darren. He was extremely friendly & helpful and allowed us to browse without any sales pressure. Once we'd decided on our sofas Darren went above and beyon... See more

Bought a new house and bought several differing pieces from Richard F Mackay. Paul in the showroom spent a lot of time and worked very hard to ensure I got exactly what I wanted and fair prices. Neil... See more

Bought an ex-showroom sofa, helpful staff in showroom but the truly exceptional service was the delivery. Steve and Murray arrived early (said happy to wait if an issue) and then helped me sort out ol... See more

Excellent range of Ekornes Stressless furniture in store. Jason was really helpful in discussing our needs and processing order. Neil and Steve delivered with care and courtesy. “Thank you”

Thank you for great service all round, especially Neil and Steve who delivered our sofas. Very cheerful and pleasant quick delivery, excellent service today. Jim & Shona MacDonald

Today two wonderful delivery men brought our new bed and also moved a bed to another room at the same time. They were both very polite, courteous and removed their boots when entering rooms where the... See more

Great experience from looking round the lovely showroom to delivery and setup. Hollie was really helpful in the showroom as we worked out what we wanted for our new dining table and chairs. We were lu... See more

Visited today following a mailing that outlined some very tempting offers. We were greeted initially then left to browse their range of sofas and armchairs with the offer of help, as and when. The off... See more

Popped in for a quick browse and half an hour later had purchased 2 sofas and a footstool. Did not feel pressured in any way and Holly could not have been more helpful. Delivery arrived exactly at tim... See more

We ordered our furniture in July. We visited the showroom several times and Jas always took time for us and always kept us informed by phone or e mail. Nothing was too much trouble. Our furniture arri... See more

Lovely people. Jason was very tolerant of my uncertain /changing lounge suite thoughts. Finally got the right one for me. He accommodated my delivery time and helped with relocating my old double recl... See more

From start to finish our experience at Richard F Mackay was brilliant. The safety procedures put in place during these uncertain times put our minds at rest whilst going round the showroom. The expert... See more

I don't normally write reviews but I just had too! From salesman, delivery men and carpet fitters absolutely brilliant! Only bought settee ( was in stock) and carpet 2 weeks ago. Got a call to say... See more

Great unpushy service with lots of advice from Paul when deciding on our new King Size bed. We eventually settled on the Harrison Kew Divan set. Paul really knew his stuff and we are delighted with ou... See more

Where to start ? Purchased leather recliners on Wednesday. Ioana helped in the showroom, checking they were in stock. 👍 paid for and left happy as she was able to get a Friday delivery arr... See more

Enjoyed my experience with Richard F Mackay Edinburgh. My carpet and furniture arrived on date specified. Carpet fitter Dom and his partner did a superb job fitting carpet hoovered and tidied up.... See more

Neil and Steve were amazing! Friendly, careful, helpful and genuinely nice guys. They brought two pieces of furniture to her new apartment on the first floor and assembled them both without any bother... See more

My wife and I visited in a wet Sunday afternoon. Buying a dining room suite we were given lots of information, shown plenty of samples and time to consider including a coffee while we considered t... See more

We paid for our sofa in March 2024, but were unable to take possession until early November. The company stored it for us during that period without any qualms. The delivery men arrived during the d... See more

Terrific company to deal with from start to finish. The sales staff took a lot of time to show me (a lot!) of furniture options. The delivery people were excellent: they unpacked and tidied, they e... See more

Our first experience with RFM. Very very impressed. In store, Paul was fantastic. No sales pressure, just real honest advice. Delivery.... AMAZING! Neil, Steve & Dylan were brilliant - professiona... See more

My husband and I visited your store to purchase a new recliner. The friendliness, expertise and above all his PATIENCE shown and given to us by JASON JOHNSON was second to none. Even after taking... See more

Great company to deal with. It was a pleasure browsing round the Edinburgh store with the additional bonus of a cream tea! Staff very friendly and helpful particularly Ioana. We bought a Danish solid... See more

Great service as always from Richard F. McKay and the kitchen team - had some new units fitted in our boot room following a successful kitchen and utility room installation 5 years ago - Danny Brown w... See more

The whole experience was simple and friendly from Kevin in the show room to the delivery guys, Murry and partner who were exemplary, went above and beyond moving things around for us, polite and very... See more

Had fantastic service from Ioana when we went in late today to buy G plan 3 seater and 2 seater sofas. She has such a cheerful disposition which made everything so easy for us as elderly customers. W... See more

Richard F Mackay have an excellent showroom, their customer service and product knowledge is first class with no salesman pressure. Prices are very competitive. We have dealt with Kevin twice now... See more

We had a call today from Hollie updating us about our order. We were informed that because of the current situation we might not have delivery before Christmas. Although disappointed we fully understa... See more

Great sales service and Delivery service. Neil and Ben were amazing, they were so careful bringing the furniture into the house, they made sure we were satisfied, made sure we had all the informa... See more

Great service (as always) from the whole team at Richard F Mackay. We ordered Stressless chairs and were delivered within the timescales. Really impressed with the overall service and delivery team a... See more

Just got my sofa and chair delivered by two cheery chappies Neil and Steve. It makes a difference when delivery guys know what their doing. Will always choose Richard F Mackay over other companies. F... See more

Took advantage of their large store in Edinburgh and was able to try a very large range of different furniture. Met Sales Supervisor Aaron Jones and he put in a lot of effort to match my needs and at... See more

Exceptional experience, delighted with my purchases. Jason Johnson (?) was fantastic and helped me get the best financing for the items I wanted (based on my interior designers recommendation, they to... See more

One always expects there’s going to be some sort of issue or moaning with furniture delivery, but this could not have been further from the reality. Neil & Steve could not have been more helpful, noth... See more

After the phone call recently telling us that our order was possibly going to be late because of the current situation we had a call today from the lovely Hollie letting us know that we were due deliv... See more

I bought Stressless at the Royal Highland Show, and the experiance from start to finish has been fantastic. Paul kept us updated throught the process and the delivery team again were absolutley fanta... See more

Had a great experience today, we were welcomed with a lovely gift bag of Prosecco and chocolate, we were served by Hollie Ure. She was extremely friendly and chatty, very nice and pleasant, she helped... See more

Aaron Jones was the perfect sales representative: he left us alone appropriately; then helped with info and a demonstration when needed. Aaron even checked up on us by Email. The products are lovely.... See more

I really needed some new furniture and discussed my needs with a lovely gentleman called Jason Johnston. This man was a gem to deal with, he was able to work within my budget, told me not to worry w... See more

Neil and Steve arrived on time and did a great job ‘building’ and testing our ‘electronic’ sofa. There was a slight issue with one of the bolts which they fixed without a problem. They tidied up and... See more

After an initial visit a few months back we revisited to confirm our choice of Stressless recliners. We returned to R F MacKay because of the excellent impression we had gained of Aaron the sales rep... See more

Bought a new kitchen from Richard F Mackay From initial visit to the showroom all the way though to the final installation everything went smoothly and I n very pleased wit my new kitchen. Danny did n... See more

When we needed a new mattress we visited a few retailers around Edinburgh. (Pre lock down tiers) We were given a Free gift on entering which was a nice touch. We decided on a mattress that was being... See more

I had my new 3 piece suite delivered from Richard F McKay recently. Fantastic professional service from my initial visit to the store through to delivery. No hard sell, easy ordering process,... See more

Having recently moved house I was looking to buy new furniture and was recommended I go to Richard F Mackay. Paul was exceedingly knowledgeable and helped me co-ordinate carpet and furniture. There wa... See more

Richard F. Mackay has a great and vast selection of high quality furniture. I recently bought two Stressless sofas and a television unit from them recently and the team did a superb job getting the s... See more

Fantastic service. Was kept up to date with my delivery and given a 2 hour window the night before. Neil and Murray who delivered my sofa came at the time advised. They were friendly and helpful... See more

Great service all round! Thanks to sales staff and to Neil and Steve who went over and above when delivering our new items.

We were searching for a Tempur bed and needed advice as well as assistance. We could not have been more delighted to have been helped by Holly Ure at Richard F Mackay Ltd. She was utterly brilliant. A... See more

Good customer service overall, but a bit disappointed that my table and chairs took four weeks longer to arrive, than was indicated by the sales person when I placed the order. Delivery and installati... See more