David Rettie

Hi there,

Thanks for your feedback. We understand it's frustrating when you can't reply to a business's comment on your review.

Our platform is designed to prevent lengthy public arguments, giving both you and the business one space to share your side of the story.

If you have an update after their reply, we encourage you to edit your original review. This allows you to add new information and keeps your full experience in one clear place for other consumers.

Thank you,
-Darran, The Trustpilot Team

Hi David, I'm sorry to read this, our customer service advisors and managers are based both in and outside of the UK and are all fully trained to the same standard to be able to handle queries effectively.
We'd be more than happy to investigate this for you, if you can please send us a private message on Facebook using https://www.facebook.com/messages/t/100465485648. Instagram or LinkedIn. Please include your name, address, email address & #Trustpilot. Alternatively, you can use webchat on our website or app. (we're unable to respond via X at the moment) Thanks, Adele

Hello David,

Thank you for the lovely review! We're so pleased to hear that our service and pricing worked well for you, and that it helped support your son's driving journey. We really appreciate the recommendation and look forward to welcoming you again soon!

Luciana
Arnold Clark Rental

We're delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Hi David

Thank you for taking the time to share your feedback about our dual control vehicle. We’re glad you chose us and truly appreciate hearing about your experience. We wish all the best to your son with his driving lessons.

Billie
Arnold Clark Car and Van Rental

Hi David, Thanks for the positive feedback! We're so happy to hear that you had a great travel experience with us. We can't wait to welcome you back soon!

We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Dear David

We understand your frustration with the delays and the incorrect flooring delivery. We strive to provide excellent service and are disappointed to hear your experience fell short of your expectations. I sincerely apologise for the service you have received as it does not represent our high standard of customer care.

We appreciate you bringing this to our attention and will use your feedback to improve our processes.

We will investigate this matter further and take appropriate steps to address the issues you raised.

Kind Regards Alex @ Tapi

Hi, it’s so great to see such an amazing review!
They’re always a pleasure to read & it really is appreciated - Thank you!
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Jamie

Hi David, I understand your disappointment that the parcel was not delivered as per the scheduled delivery date and the driver has not left the card. I am sorry to hear about your experience so far. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Hi David,

We're sorry to hear that you experienced a delay in receiving your delivery. We understand how frustration this can be and apologise for any inconvenience.

On looking at your case notes, I can see the delivery has now been arranged for Saturday 20.07.2024 and an offer of compensation has also been made.

I'm glad to see the issues have been resolved, and please accept my sincere apologies again.

Kind Regards,
Archers Sleepcentre

Hi David,

Thank you for sharing such a great review! We're really pleased to hear how happy you've been with the service you've received.

Please feel free to give the team a call on 0333 000 9780 (Monday -Sunday 8am - 8pm) should you wish to discuss the pricing of your plan

Thank you,

Shane
D&G Team

We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Hello David,

We are thrilled to hear that you have enjoyed your Chisholm Hunter experience.

Thank you for leaving such a great review, it means the world to us!

We hope you love your item and that it brings you many years of fond memories.

Please get in touch should you need anything further and we look forward to welcoming you back with us soon.

Kind Regards
Chisholm Hunter

Hi

 

Thank you for taking the time to leave this feedback, we always love to hear when a customer has had a great journey with us.

 

Please do not hesitate to contact us if you have any questions.

 

Kind Regards
Stephen