Rentokil Pest Control UK Reviews 10,609

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high-quality service provided, highlighting the staff's professionalism and helpfulness. Many reviewers specifically mention individual team members by name, expressing gratitude for their expertise, courteous manner, and dedication to resolving pest issues effectively. Consumers also appreciate the efficient booking process. People value the team's knowledge and the clear communication provided throughout the service. The prompt response times and the ability of the staff to offer helpful advice and solutions are also commended. While opinions on the location vary, the overall consensus is that the company delivers excellent service with a strong focus on customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars

When I realised my neighbours again for the second year running had caused a rat problem because of insisting on leaving food out for wild animals I was devastated im also very scared of rats the coun... See more

Rated 5 out of 5 stars
Verified

Good service and quick response time from our technician Stuart Kennedy. He is always able to offer helpful advice and determined to help us find solutions to prevent issues within our business. Thank... See more

Company replied

Rated 5 out of 5 stars
Verified

We recently had a change in Technicians, although Bailey Farrell is new pest control he couldn't be faulted, Bailey took the time to walk around the premises with me to get to know us and the site. Th... See more

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Rated 5 out of 5 stars
Verified

Pest Control Officer very knowledgeable and customer service excellent. Am now on my second visit from them so l should be completely free from flies from today. My property needed two sprays to comp... See more

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Rated 3 out of 5 stars
Verified

The service provided by your people was generally first class. The agent who handled my initial enquiry was very helpful, and Ian and Duncan both did an excellent job here. Lose one star for bei... See more

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Rated 4 out of 5 stars
Verified

I have been using this company's services for the past 11 years. In that time, several technicians have carried out their regular visits. Without exception, all have been very professional and rise to... See more

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Rated 5 out of 5 stars
Verified

I was very happy with the service from Rentokil recently. Each person I spoke to was helpful and understanding as this was traumatic for me. They arranged a call out very quickly. Jodie called out on... See more

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Rated 3 out of 5 stars
Verified

I have to say communication has declined. I do not hear from the operatives on site, takes time to get a reply on WhatsApp and I only get emailed reports. I would like more presence please.

Company replied

Rated 5 out of 5 stars

This review was entirely inspired by the inspector Charles. With our business on a large farm land we have had pests previously in places that we did not want them. Previously we have ha... See more

Company replied

Rated 5 out of 5 stars
Verified

Jordan visited our premises last week, and I must say, he truly deserves a promotion. His depth of knowledge is outstanding. He was patient with my team, offered detailed advice, and proactiv... See more

Company replied

Rated 5 out of 5 stars
Verified

After my initial call late Tues p.m, Ryan the surveyor was with us first thing the next day. He confirmed we definitely had a rat infestation. We were more than anxious and he was very reassuring. W... See more

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Rated 5 out of 5 stars
Verified

Dave made our experience great. He is always very professional and has quickly sorted out the rodent problem we had in one of our meeting rooms. Dave is also a fab person and we always look forward... See more

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Rated 5 out of 5 stars
Verified

I was very upset after smelling a foul odour in my flat and hearing gnawing noises coming from the loft. I rang Rentokil and within a few hours a technician, Hazel, came to inspect and put down bait... See more

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Rated 5 out of 5 stars
Verified

Each visit the staff member is extreemly polite, professional and explains what he is coming to do. We are a learning disability service, so the presence of Rentokil can sometimes give the resident's... See more

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Rated 3 out of 5 stars

We had to treat a residential building for bedbugs — six apartments in total — so it was quite a large job. Even though Rentokil was two/three times more expensive than the next closest quote, w... See more

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Rated 5 out of 5 stars

We used the service of Nicholas Fisher, and can only say that the service he gave the company i work for as exceptional. It was a tricky situation having to close the business on a few occasions due t... See more

Company replied

Rated 5 out of 5 stars
Verified

When I needed to find a solution to ridding my home of mice, I thought that the work involved would be very disruptive to my life. This wasn't so. Jason Hadley was cheerful, respectful and coped well... See more

Company replied

Rated 5 out of 5 stars

A really nice guy with the name of Jack Orme visited our site on 5/8/25 to deal with a Hornets nest at the front of our building. It's not the first time that Jack has visited our site & on each occas... See more

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Rated 5 out of 5 stars
Verified

George Smith was great! Really helpful, very informative and good communication regarding visits. Luckily the problem seems to have gone away! Thanks George

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Rated 5 out of 5 stars
Verified

Billy C and his colleague installed rat proofing to our loft recently. They were courteous and left the loft clean and tidy. They had to work in uncomfortable conditions as the hot weather made the l... See more

Company replied

Rated 5 out of 5 stars
Verified

VISITED ON THE DAY I REPORTED THE PROBLEM. EVEN THOUGH HE WAS INJURED IN A CAR CRASH , GEORGE RANG TO EXPLAIN WHY IT WOULD BE HIS WORKMATE TAKING OVER ON THE NEXT VISIT. KOVA , WHO TOOK OVER AFT... See more

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Rated 5 out of 5 stars
Verified

Great Service and easy to deal with! I have dealt with Rentokil on a few occasions now and have always had a good effective service helping with a variety of different problems. These Issues have b... See more

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Rated 5 out of 5 stars
Verified

Clifton came to our store for our routine service. I happened to mention that our fly catcher was broken and he instantly offered to take a look at it, and he managed to fix it. He helped us even thou... See more

Company replied

Rated 5 out of 5 stars
Verified

I have been having rat troubles for months now and I wasnt sure when it would end. Im an anxious person by nature but my pest controller Jack did a great job putting my mind at ease each time he came... See more

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Rated 5 out of 5 stars
Verified

A very polite and experienced young man, since coming to site he has made an instant impact in helping solving our issues, keep it up!

Company replied

Rated 5 out of 5 stars
Verified

Used RentoKill for years. Never had an issue. Our technician Marc Hooton always goes above and beyond. Great service every time.

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Rated 5 out of 5 stars
Verified

I was very pleased with the prompt visit and Iain's attention to detail and as a result there is no wasp activity at that location. Regrettably I have since noticed wasp activity at the other end o... See more

Company replied

Rated 5 out of 5 stars
Verified

I can’t thank Clifton Harrison enough for his help. He was very supportive and thorough. He answered any questions I had and I was very grateful for his professional help and guidance. He made a bad e... See more

Company replied

Rated 5 out of 5 stars
Verified

The team at Rentokil are great, we have immediate response when we have a problem and regular visits. We are given a report of what needs to be done to improve our premises each time and the appropri... See more

Company replied

Rated 5 out of 5 stars
Verified

Paul, your representative is always great. His advice always useful. I can rely on him to deal with any problems quickly and always with a smile on his face.

Company replied

Rated 5 out of 5 stars
Verified

I would like to take this opportunity to say Sam Cheffings is truly amazing. I only have to pick the phone up and she is available . She gives honest advise. She has helped us out on a number of occas... See more

Company replied

Rated 5 out of 5 stars
Verified

The technician sent to deal with wasps and rats was excellent. A refund was made without question or fuss once a misdiagnosis was identified. Will use Rentokil again.

Company replied

Rated 5 out of 5 stars
Verified

They are a good company. I hesitated using them because it looked quite expensive, but in the end I tried a few other firms and they could not rid the house of the mice. Rentokil did, and their... See more

Company replied

Rated 5 out of 5 stars
Verified

Hollie is always very responsive and the chap who fitted our inspection hatches left the space clean and tidy and was discreet.

Company replied

Rated 5 out of 5 stars
Verified

Our appointment was cancelled on the day because Abi was off ill. Andy contacted us on the day and did all he could to attend instead of her. Andy attended with a big smile and great will to help and... See more

Company replied

Rated 5 out of 5 stars
Verified

We really appreciate the way Rentokil use technology to streamline reaction times whenever we have pest ingress. This means they usually arrive before we have even registered that there is a problem

Company replied

Rated 5 out of 5 stars
Verified

Les from Rentokil came out. He was extremely emphatic. There is always shame attached to having mice but he made me feel he could help. I felt overwhelmed to be honest and needed to get rentokil out.... See more

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Rated 5 out of 5 stars
Verified

Our service technician Christian Adams is great, regular visits and very little pest activity. Any problem is quickly attended and any sign of pest activity is promptly actioned.

Company replied

Rated 5 out of 5 stars
Verified

The technician Josh was highly knowledgeable and over the three visits we received, he accommodated our needs and was very hospitable and took our concerns into consideration and supported us through... See more

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Rated 5 out of 5 stars
Verified

Rentokil are helpful, reliable and very trustworthy for the service we require. Our Technician and our field biologist are very experienced, knowledgeable and nothing is too much for them. Any request... See more

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Rated 5 out of 5 stars
Verified

The service that Andy Dalton provides with Rentokil is second to none, always professional and when concerns are raised Andy does all he can to resolve our issues.

Company replied

Rated 4 out of 5 stars
Verified

Wonderful service! They diagnosed the problem quickly, explained the fix, and had it resolved in no time. Will use them again. The person who came out was Luke.

Company replied

Rated 5 out of 5 stars
Verified

The guys at rentokil are always on site when scheduled Alan king is very helpful when it comes to solving problems and making changes

Company replied

Rated 5 out of 5 stars
Verified

After a Rentokil staff member went on maternity leave, our regular site visits virtually stopped, and we began noticing increased rat activity around the building, including noises in the ceiling and... See more

Company replied

Rated 5 out of 5 stars
Verified

Perfect response from Stuart Kennedy our technician, couldnt ask for more thanks

Company replied

Rated 5 out of 5 stars
Verified

Cant fault the hard work he has put in on site, really made an impact, keep up the good work.

Company replied

Rated 5 out of 5 stars
Verified

The engineer communicated clearly by text, arrived on time and explained what work he had done. Excellent service.

Company replied

Rated 5 out of 5 stars
Verified

Samantha is very efficient with the work she does when here.

Company replied

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Company details

  1. Pest Control Service
  2. Bird Control Service
  3. Business to Business Service

About Rentokil Pest Control UK

Written by the company

With over 95+ years providing expert and professional pest control services throughout the UK, Rentokil Pest Control offers fast, reliable and effective solutions to pest infestations of any kind. We lead the way in developing innovative, environmentally sensitive solutions for the detection, prevention and elimination of troublesome pests including: • Rodents • Insects • Birds. Our professional, BPCA certified local technicians are ready to respond to your needs covering a national network of customers in public sector, commercial and residential areas.

Contact Us

Setting the standard in Pest Control in the UK, since 1925

Rapid, Local and Expert Response
With over 800 expert technicians, Rentokil can provide a rapid response nationwide, through the local and consistent availability of staff.
Innovative Solutions
Tailored to your site and your needs, Rentokil's PestConnect system provides a real-time, early warning system for the monitoring and control of rodents.
Legal Compliance
All of our technicians are kept up-to-date on the UK's ever changing legislation, so they can recommend products and services, which provides peace of mind that you are compliant.
Health & Safety
A company with a ‘World Class’ Health & Safety record.
Technology
Our Intelligent connect offering effectively monitors and control rodents 24/7, saving you time and money dealing with costly infestations.
Sustainability
We use a range of sustainable solutions, to effectively control rodents without harming the environment, saving upto 40% in rodenticide use and protecting your reputation.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

The engineer communicated clearly by…

The engineer communicated clearly by text, arrived on time and explained what work he had done. Excellent service.

October 1, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello there,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Great Service

Our service technician Christian Adams is great, regular visits and very little pest activity. Any problem is quickly attended and any sign of pest activity is promptly actioned.

September 30, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Stephen,
Many thanks for sharing your five star review of the expert and professional pest control service you receive from our technician.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Our regular man is prompt and reliable

Our regular man is prompt and reliable, knows what times to avoid and is always cheerful and communicative. Always provides great service

September 29, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Chris,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

The Pest Control Officer (Allan…

The Pest Control Officer (Allan Maciver) was very understanding and very helpful ,explaining everything
being very patient with us.

September 22, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Kenneth,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our colleague Allan.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Wasp nest destruction

I was very pleased with the prompt visit and Iain's attention to detail and as a result there is no wasp activity at that location.

Regrettably I have since noticed wasp activity at the other end of the house. Iain's attention was not directed towards this location.

August 22, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Hugh,
Many thanks for taking the time to share your five star review of the expert and professional pest control service you received from our colleague Iain. We have passed your details to our customer care team regarding the new wasp activity and have asked that you are contacted directly.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Gary & James are fantastic every time…

Gary & James are fantastic every time they come to our store.

September 29, 2025
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Reply from Rentokil Pest Control UK

Hello Shireene,
Thank you for sharing your five star review of the expert and professional pest control service you received from our colleagues Gary and James.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Karim was superb

Karim was superb. Very charming and polite and professional.

September 29, 2025
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Reply from Rentokil Pest Control UK

Hello Katie,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our colleague Karim.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Friendly and Professional Service.

Friendly and Professional Service.

The staff were great at communication and support.

September 26, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Adam,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

The staff was very helpful and…

The staff was very helpful and professional
He was very hardworking

September 17, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Shyam,
Many thanks for sharing your five star review of the expert and professional pest control service you received from our colleagues.

Rentokil Pest Control

Rated 5 out of 5 stars

Thank you for Charles.

This review was entirely inspired by the inspector Charles.

With our business on a large farm land we have had pests previously in places that we did not want them.

Previously we have had people come out and do spot checks but eventually problems have come back.

Charles came in, 3 times in a short succession in the worst weather imaginable and spent hours inside and outside making sure everything was up to scratch and more.

He was communicative and kept us in the loop with everything in did paired with in depth reports each time and has truly made a difference for us.

This gentleman deserves a bonus or raise and has without a doubt been the best person that RentToKill have sent to us.

Thank you from all the staff at Black Knights.

September 16, 2025
Unprompted review
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello there,
Thank you so much for taking to time to share your five star review of the expert and professional pest control service provided by our colleague Charles, it is much appreciated.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Always the best service.

Always the best service. Never had any issues with the inspection.

September 26, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Mar,
Thank you for sharing your five star review of the expert and professional pest control service provided by our colleagues.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

The rentokil representitive in Dundee…

The rentokil representitive in Dundee is fantastic very thourough and knowledgeable.

September 26, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Ashley,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our Dundee team.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Rentokil

The guys at rentokil are always on site when scheduled Alan king is very helpful when it comes to solving problems and making changes

September 26, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Scott,
Thank you for sharing your five star review of the expert and professional pest control service you received from our colleague Alan.

Rentokil Pest Control

Rated 4 out of 5 stars
Verified

The engineer that comes to site is very…

The engineer that comes to site is very efficient and always keen to help with any issues we have

September 25, 2025
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Reply from Rentokil Pest Control UK

Hello Norman,
Thank you for sharing your review of the expert and professional pest control service provided by our colleague.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Ashley is always very thorough

Ashley is always very thorough , comes out immediately if we have any issues and communicates feedback well

September 25, 2025
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Reply from Rentokil Pest Control UK

Hello Niamh,
Thank you for sharing your five star review of the expert and professional pest control service provided by our colleague Ashley.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Chris is excellent very knowledgeable…

Chris is excellent very knowledgeable and helpful

Great service would HIGHLY recommend

September 25, 2025
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Reply from Rentokil Pest Control UK

Hello Emma,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our colleague Chris.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Nice and easy

Nice and easy, always a pleasure.

September 16, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Anna,
Thank you for sharing your five star review of the expert and professional pest control service provided by our colleague.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Professional and effective

Service is always professional and I have never seen a pest so very effective.

September 25, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Emma,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

I can’t thank Jordan at Rentokil enough…

I can’t thank Jordan at Rentokil enough for everything he did and continues to do regarding a cockroach infestation I unknowingly had when I bought my first apartment.

Jordan was sent out expecting to be dealing with a potential mouse however when he got here I explained it was German cockroaches I was dealing with. I am petrified of insects and it had got to the point I couldn’t relax in my own home, I was on the edge all of the time and regretted buying the property.

Jordan showed so much empathy for my situation and told me not to worry we would get the problem fixed. He shared success story’s about jobs that he had attended which were far worse than mine which put me at ease. The amount of knowledge he has is incredible and after explaining everything into great detail I was rest assured. He explained everything into great detail about the products which he was using and how it worked and what to expect next. He told me how the whole treatment would work so much so that my friends gave me the nickname ‘the cockroach whisperer’ the product which he used made a significant impact, since then I have had 3 more visits.. he left his business card and explained if I needed anything to just call.
Jordan is so friendly and extremely good at his job. For someone like myself who is petrified of insects he is the person who you would want to help. His customer service and pest knowledge is fantastic and he is a credit to your company.

Thank you for everything you have done I really appreciate it :)

September 19, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Katrina,
Thank you so much for taking the time to share your five star review of the expert and professional pest control service you received from our colleague Jordan to resolve your cockroach issue, it is much appreciated.

Rentokil Pest Control

Rated 5 out of 5 stars

Rentokil …. Great service

We used the service of Nicholas Fisher, and can only say that the service he gave the company i work for as exceptional. It was a tricky situation having to close the business on a few occasions due to the rats. Thank you Nicholas for persevering and hopefully resolving the issue. You regularly updated and explained what you were doing.

September 24, 2025
Unprompted review
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello there,
Thank you very much for sharing your five star review of the expert and professional pest control service provided by our colleague Nicholas.

Rentokil Pest control

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