Rentokil Pest Control UK Reviews 10,609

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high-quality service provided, highlighting the staff's professionalism and helpfulness. Many reviewers specifically mention individual team members by name, expressing gratitude for their expertise, courteous manner, and dedication to resolving pest issues effectively. Consumers also appreciate the efficient booking process. People value the team's knowledge and the clear communication provided throughout the service. The prompt response times and the ability of the staff to offer helpful advice and solutions are also commended. While opinions on the location vary, the overall consensus is that the company delivers excellent service with a strong focus on customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars

When I realised my neighbours again for the second year running had caused a rat problem because of insisting on leaving food out for wild animals I was devastated im also very scared of rats the coun... See more

Rated 5 out of 5 stars
Verified

Good service and quick response time from our technician Stuart Kennedy. He is always able to offer helpful advice and determined to help us find solutions to prevent issues within our business. Thank... See more

Company replied

Rated 5 out of 5 stars
Verified

We recently had a change in Technicians, although Bailey Farrell is new pest control he couldn't be faulted, Bailey took the time to walk around the premises with me to get to know us and the site. Th... See more

Company replied

Rated 5 out of 5 stars
Verified

Pest Control Officer very knowledgeable and customer service excellent. Am now on my second visit from them so l should be completely free from flies from today. My property needed two sprays to comp... See more

Company replied

Rated 3 out of 5 stars
Verified

The service provided by your people was generally first class. The agent who handled my initial enquiry was very helpful, and Ian and Duncan both did an excellent job here. Lose one star for bei... See more

Company replied

Rated 4 out of 5 stars
Verified

I have been using this company's services for the past 11 years. In that time, several technicians have carried out their regular visits. Without exception, all have been very professional and rise to... See more

Company replied

Rated 5 out of 5 stars
Verified

I was very happy with the service from Rentokil recently. Each person I spoke to was helpful and understanding as this was traumatic for me. They arranged a call out very quickly. Jodie called out on... See more

Company replied

Rated 3 out of 5 stars
Verified

I have to say communication has declined. I do not hear from the operatives on site, takes time to get a reply on WhatsApp and I only get emailed reports. I would like more presence please.

Company replied

Rated 5 out of 5 stars

This review was entirely inspired by the inspector Charles. With our business on a large farm land we have had pests previously in places that we did not want them. Previously we have ha... See more

Company replied

Rated 5 out of 5 stars
Verified

Jordan visited our premises last week, and I must say, he truly deserves a promotion. His depth of knowledge is outstanding. He was patient with my team, offered detailed advice, and proactiv... See more

Company replied

Rated 5 out of 5 stars
Verified

After my initial call late Tues p.m, Ryan the surveyor was with us first thing the next day. He confirmed we definitely had a rat infestation. We were more than anxious and he was very reassuring. W... See more

Company replied

Rated 5 out of 5 stars
Verified

Dave made our experience great. He is always very professional and has quickly sorted out the rodent problem we had in one of our meeting rooms. Dave is also a fab person and we always look forward... See more

Company replied

Rated 5 out of 5 stars
Verified

I was very upset after smelling a foul odour in my flat and hearing gnawing noises coming from the loft. I rang Rentokil and within a few hours a technician, Hazel, came to inspect and put down bait... See more

Company replied

Rated 5 out of 5 stars
Verified

Each visit the staff member is extreemly polite, professional and explains what he is coming to do. We are a learning disability service, so the presence of Rentokil can sometimes give the resident's... See more

Company replied

Rated 3 out of 5 stars

We had to treat a residential building for bedbugs — six apartments in total — so it was quite a large job. Even though Rentokil was two/three times more expensive than the next closest quote, w... See more

Company replied

Rated 5 out of 5 stars

We used the service of Nicholas Fisher, and can only say that the service he gave the company i work for as exceptional. It was a tricky situation having to close the business on a few occasions due t... See more

Company replied

Rated 5 out of 5 stars
Verified

When I needed to find a solution to ridding my home of mice, I thought that the work involved would be very disruptive to my life. This wasn't so. Jason Hadley was cheerful, respectful and coped well... See more

Company replied

Rated 5 out of 5 stars

A really nice guy with the name of Jack Orme visited our site on 5/8/25 to deal with a Hornets nest at the front of our building. It's not the first time that Jack has visited our site & on each occas... See more

Company replied

Rated 5 out of 5 stars
Verified

George Smith was great! Really helpful, very informative and good communication regarding visits. Luckily the problem seems to have gone away! Thanks George

Company replied

Rated 5 out of 5 stars
Verified

Billy C and his colleague installed rat proofing to our loft recently. They were courteous and left the loft clean and tidy. They had to work in uncomfortable conditions as the hot weather made the l... See more

Company replied

Rated 5 out of 5 stars
Verified

VISITED ON THE DAY I REPORTED THE PROBLEM. EVEN THOUGH HE WAS INJURED IN A CAR CRASH , GEORGE RANG TO EXPLAIN WHY IT WOULD BE HIS WORKMATE TAKING OVER ON THE NEXT VISIT. KOVA , WHO TOOK OVER AFT... See more

Company replied

Rated 5 out of 5 stars
Verified

Great Service and easy to deal with! I have dealt with Rentokil on a few occasions now and have always had a good effective service helping with a variety of different problems. These Issues have b... See more

Company replied

Rated 5 out of 5 stars
Verified

Clifton came to our store for our routine service. I happened to mention that our fly catcher was broken and he instantly offered to take a look at it, and he managed to fix it. He helped us even thou... See more

Company replied

Rated 5 out of 5 stars
Verified

I have been having rat troubles for months now and I wasnt sure when it would end. Im an anxious person by nature but my pest controller Jack did a great job putting my mind at ease each time he came... See more

Company replied

Rated 5 out of 5 stars
Verified

A very polite and experienced young man, since coming to site he has made an instant impact in helping solving our issues, keep it up!

Company replied

Rated 5 out of 5 stars
Verified

Used RentoKill for years. Never had an issue. Our technician Marc Hooton always goes above and beyond. Great service every time.

Company replied

Rated 5 out of 5 stars
Verified

I was very pleased with the prompt visit and Iain's attention to detail and as a result there is no wasp activity at that location. Regrettably I have since noticed wasp activity at the other end o... See more

Company replied

Rated 5 out of 5 stars
Verified

I can’t thank Clifton Harrison enough for his help. He was very supportive and thorough. He answered any questions I had and I was very grateful for his professional help and guidance. He made a bad e... See more

Company replied

Rated 5 out of 5 stars
Verified

The team at Rentokil are great, we have immediate response when we have a problem and regular visits. We are given a report of what needs to be done to improve our premises each time and the appropri... See more

Company replied

Rated 5 out of 5 stars
Verified

Paul, your representative is always great. His advice always useful. I can rely on him to deal with any problems quickly and always with a smile on his face.

Company replied

Rated 5 out of 5 stars
Verified

I would like to take this opportunity to say Sam Cheffings is truly amazing. I only have to pick the phone up and she is available . She gives honest advise. She has helped us out on a number of occas... See more

Company replied

Rated 5 out of 5 stars
Verified

The technician sent to deal with wasps and rats was excellent. A refund was made without question or fuss once a misdiagnosis was identified. Will use Rentokil again.

Company replied

Rated 5 out of 5 stars
Verified

They are a good company. I hesitated using them because it looked quite expensive, but in the end I tried a few other firms and they could not rid the house of the mice. Rentokil did, and their... See more

Company replied

Rated 5 out of 5 stars
Verified

Hollie is always very responsive and the chap who fitted our inspection hatches left the space clean and tidy and was discreet.

Company replied

Rated 5 out of 5 stars
Verified

Our appointment was cancelled on the day because Abi was off ill. Andy contacted us on the day and did all he could to attend instead of her. Andy attended with a big smile and great will to help and... See more

Company replied

Rated 5 out of 5 stars
Verified

We really appreciate the way Rentokil use technology to streamline reaction times whenever we have pest ingress. This means they usually arrive before we have even registered that there is a problem

Company replied

Rated 5 out of 5 stars
Verified

Les from Rentokil came out. He was extremely emphatic. There is always shame attached to having mice but he made me feel he could help. I felt overwhelmed to be honest and needed to get rentokil out.... See more

Company replied

Rated 5 out of 5 stars
Verified

Our service technician Christian Adams is great, regular visits and very little pest activity. Any problem is quickly attended and any sign of pest activity is promptly actioned.

Company replied

Rated 5 out of 5 stars
Verified

The technician Josh was highly knowledgeable and over the three visits we received, he accommodated our needs and was very hospitable and took our concerns into consideration and supported us through... See more

Company replied

Rated 5 out of 5 stars
Verified

Rentokil are helpful, reliable and very trustworthy for the service we require. Our Technician and our field biologist are very experienced, knowledgeable and nothing is too much for them. Any request... See more

Company replied

Rated 5 out of 5 stars
Verified

The service that Andy Dalton provides with Rentokil is second to none, always professional and when concerns are raised Andy does all he can to resolve our issues.

Company replied

Rated 4 out of 5 stars
Verified

Wonderful service! They diagnosed the problem quickly, explained the fix, and had it resolved in no time. Will use them again. The person who came out was Luke.

Company replied

Rated 5 out of 5 stars
Verified

The guys at rentokil are always on site when scheduled Alan king is very helpful when it comes to solving problems and making changes

Company replied

Rated 5 out of 5 stars
Verified

After a Rentokil staff member went on maternity leave, our regular site visits virtually stopped, and we began noticing increased rat activity around the building, including noises in the ceiling and... See more

Company replied

Rated 5 out of 5 stars
Verified

Perfect response from Stuart Kennedy our technician, couldnt ask for more thanks

Company replied

Rated 5 out of 5 stars
Verified

Cant fault the hard work he has put in on site, really made an impact, keep up the good work.

Company replied

Rated 5 out of 5 stars
Verified

The engineer communicated clearly by text, arrived on time and explained what work he had done. Excellent service.

Company replied

Rated 5 out of 5 stars
Verified

Samantha is very efficient with the work she does when here.

Company replied

We perform checks on reviews


Company details

  1. Pest Control Service
  2. Bird Control Service
  3. Business to Business Service

About Rentokil Pest Control UK

Written by the company

With over 95+ years providing expert and professional pest control services throughout the UK, Rentokil Pest Control offers fast, reliable and effective solutions to pest infestations of any kind. We lead the way in developing innovative, environmentally sensitive solutions for the detection, prevention and elimination of troublesome pests including: • Rodents • Insects • Birds. Our professional, BPCA certified local technicians are ready to respond to your needs covering a national network of customers in public sector, commercial and residential areas.

Contact Us

Setting the standard in Pest Control in the UK, since 1925

Rapid, Local and Expert Response
With over 800 expert technicians, Rentokil can provide a rapid response nationwide, through the local and consistent availability of staff.
Innovative Solutions
Tailored to your site and your needs, Rentokil's PestConnect system provides a real-time, early warning system for the monitoring and control of rodents.
Legal Compliance
All of our technicians are kept up-to-date on the UK's ever changing legislation, so they can recommend products and services, which provides peace of mind that you are compliant.
Health & Safety
A company with a ‘World Class’ Health & Safety record.
Technology
Our Intelligent connect offering effectively monitors and control rodents 24/7, saving you time and money dealing with costly infestations.
Sustainability
We use a range of sustainable solutions, to effectively control rodents without harming the environment, saving upto 40% in rodenticide use and protecting your reputation.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

GREAT CUSTOMER SERVICE AS ALWAYS

We recently had a change in Technicians, although Bailey Farrell is new pest control he couldn't be faulted, Bailey took the time to walk around the premises with me to get to know us and the site. The work was carried out in good time and ensured there wasn't further more needed before leaving. Bailey was friendly and professional the whole time he was on site. highly recommend Rentokil

October 3, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Ana,
Thank you very much for sharing your five star review of the expert and professional pest control service provided by our colleague Bailey and for your recommendation.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

efficient service

efficient service
pleasant staff

October 3, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Paula,
Thank you for sharing your five star review of the expert and professional pest control service provided by our team.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Kev is very friendly and professional

Kev is very friendly and professional, helps with any issues nothing is to much trouble.

Thanks Kev

October 3, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Mark,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our colleague Kev.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Les from Rentokil came out

Les from Rentokil came out. He was extremely emphatic. There is always shame attached to having mice but he made me feel he could help. I felt overwhelmed to be honest and needed to get rentokil out. Glad I did. Many thanks

September 30, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Martyne,
Thank you very much for sharing your five star review of the expert and professional pest control service provided by our colleague Les.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Good work

Hazel who looked after us with the inspections was punctual, professional and friendly

October 3, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Caroline,
Thank you taking the time to share your five star review of the expert and professional pest control service provided by our colleague Hazel.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

great service and communication,

great service and communication,

September 23, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Waheed,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our team.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Professional, polite and knowledgeable

Samantha is polite, professional and knowledgeable. She is a pleasure to have for our inspections.

October 1, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Fiona,
Many thanks for sharing your five star review of the expert and professional pest control service you received from our colleague Samantha.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

The technician sent to deal with wasps…

The technician sent to deal with wasps and rats was excellent. A refund was made without question or fuss once a misdiagnosis was identified. Will use Rentokil again.

October 2, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello there,
Thank you very much for sharing your five star review of the expert and professional pest control service you received. We are glad that the refund was processed smoothly following the misdiagnosis and we appreciate your continued business!

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Dave made our experience great

Dave made our experience great. He is always very professional and has quickly sorted out the rodent problem we had in one of our meeting rooms. Dave is also a fab person and we always look forward to catching up with him. We will very much miss him now that he will not be working on the day we have our 3 monthly check. He is an asset to your company.

October 2, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Jane,
Thank you for taking the time to share your five star review of the expert and professional pest control service provided by our colleague Dave.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

The team at Rentokil are great

The team at Rentokil are great, we have immediate response when we have a problem and regular visits.
We are given a report of what needs to be done to improve our premises each time and the appropriate treatment.

September 26, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Dan,
Many thanks for sharing your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Going the extra mile

The service that Andy Dalton provides with Rentokil is second to none, always professional and when concerns are raised Andy does all he can to resolve our issues.

September 29, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello there,
Thank you very much for sharing your five star review of the expert and professional pest control service provided by our colleague Andy.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Excellent communication and service

Excellent communication and service

October 1, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Kevin,
Many thanks for sharing your five star review of the expert and professional pest control service you received.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Quick reliable and friendly

Quick reliable and friendly

October 1, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello there,
Thank you for sharing your five star review of the expert and professional pest control service provided by our team.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Pest Control Officer very knowledgeable…

Pest Control Officer very knowledgeable and customer service excellent. Am now on my second visit from them so l should be completely free from flies from today. My property needed two sprays to completely get rid of the flies although there were not many left after the first fumugation.

October 1, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Teresa,
Thank you for sharing your five star review of the expert and professional pest control service you received from our colleagues.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

We really appreciate the way Rentokil…

We really appreciate the way Rentokil use technology to streamline reaction times whenever we have pest ingress. This means they usually arrive before we have even registered that there is a problem

October 1, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Alastair,
Many thanks for taking the time to share your five star review of the expert and professional pest control service your received from our team.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Emma was fantastic

Emma was fantastic, understanding of my mice terror, friendly and professional she went above and beyond, unfortunately their connect option proved too expensive for me but, I’m grateful for the speed and availability of Rentokil and in particular Emma in dealing with my very unwanted guests.

September 25, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Laura,
Many thanks for taking the time to share your five star review of the expert and professional pest control service provided by our colleague Emma.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Very efficient

Very efficient

September 26, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Adrian,
Thank you for sharing your five star review of the expert and professional pest control service provided by our team.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Great service

Great communication and professional approach

October 1, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Doug,
Thank you for sharing your five star review of the expert and professional pest control service provided by our team.

Rentokil Pest Control

Rated 1 out of 5 stars
Verified

The front page of the report doesn’t…

The front page of the report doesn’t comply with the detailed report with it and upon investigation the detailed report is an historical one from last year and has just been copied on to this report. We have done extensive work since this this historic report. None of this has been noted.
Your operative didn’t check the perimeter of the building so can’t possibly comment on exterior traps

October 1, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Christina,
Thank you for bringing your concern to our attention. This has been shared with our customer team, who will investigate and contact you directly.

Rentokil Pest Control

Rated 3 out of 5 stars
Verified

The service provided by your people was good

The service provided by your people was generally first class. The agent who handled my initial enquiry was very helpful, and Ian and Duncan both did an excellent job here.

Lose one star for being eye wateringly expensive.

Lose another star for sending aggressive chaser payment emails when I had paid up front in full

September 24, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Steve,
Thank you for sharing your review with us and highlighting your concerns. Our apologies for the communication error. Our customer team will investigate.

Rentokil Pest Control

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look