Rentokil Pest Control UK Reviews 10,609

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high-quality service provided, highlighting the staff's professionalism, knowledge, and helpfulness. Consumers appreciate the efficient booking process and the responsiveness of the customer service team. Technicians are often mentioned by name, with reviewers emphasizing their expertise, courteous manner, and dedication to resolving pest issues effectively. People feel reassured by the staff's thorough approach and willingness to go the extra mile, ensuring peace of mind. The positive experiences stem from the staff's ability to address concerns, provide clear explanations, and deliver effective solutions. While opinions on location vary, the overall sentiment towards the company's service, staff, booking process, and customer service remains exceptionally positive.

Based on these reviews

Rated 5 out of 5 stars
Verified

Good service and quick response time from our technician Stuart Kennedy. He is always able to offer helpful advice and determined to help us find solutions to prevent issues within our business. Thank... See more

Company replied

Rated 5 out of 5 stars
Verified

We recently had a change in Technicians, although Bailey Farrell is new pest control he couldn't be faulted, Bailey took the time to walk around the premises with me to get to know us and the site. Th... See more

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Rated 5 out of 5 stars
Verified

Pest Control Officer very knowledgeable and customer service excellent. Am now on my second visit from them so l should be completely free from flies from today. My property needed two sprays to comp... See more

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Rated 5 out of 5 stars
Verified

I was very happy with the service from Rentokil recently. Each person I spoke to was helpful and understanding as this was traumatic for me. They arranged a call out very quickly. Jodie called out on... See more

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Rated 3 out of 5 stars
Verified

The service provided by your people was generally first class. The agent who handled my initial enquiry was very helpful, and Ian and Duncan both did an excellent job here. Lose one star for bei... See more

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Rated 5 out of 5 stars
Verified

After my initial call late Tues p.m, Ryan the surveyor was with us first thing the next day. He confirmed we definitely had a rat infestation. We were more than anxious and he was very reassuring. W... See more

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Rated 5 out of 5 stars
Verified

Dave made our experience great. He is always very professional and has quickly sorted out the rodent problem we had in one of our meeting rooms. Dave is also a fab person and we always look forward... See more

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Rated 5 out of 5 stars

This review was entirely inspired by the inspector Charles. With our business on a large farm land we have had pests previously in places that we did not want them. Previously we have ha... See more

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Rated 3 out of 5 stars

We had to treat a residential building for bedbugs — six apartments in total — so it was quite a large job. Even though Rentokil was two/three times more expensive than the next closest quote, w... See more

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Rated 5 out of 5 stars
Verified

Clifton came to our store for our routine service. I happened to mention that our fly catcher was broken and he instantly offered to take a look at it, and he managed to fix it. He helped us even thou... See more

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Rated 5 out of 5 stars
Verified

Used RentoKill for years. Never had an issue. Our technician Marc Hooton always goes above and beyond. Great service every time.

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Rated 5 out of 5 stars
Verified

Jordan visited our premises last week, and I must say, he truly deserves a promotion. His depth of knowledge is outstanding. He was patient with my team, offered detailed advice, and proactiv... See more

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Rated 5 out of 5 stars
Verified

I was very upset after smelling a foul odour in my flat and hearing gnawing noises coming from the loft. I rang Rentokil and within a few hours a technician, Hazel, came to inspect and put down bait... See more

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Rated 5 out of 5 stars

We used the service of Nicholas Fisher, and can only say that the service he gave the company i work for as exceptional. It was a tricky situation having to close the business on a few occasions due t... See more

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Rated 5 out of 5 stars
Verified

Paul, your representative is always great. His advice always useful. I can rely on him to deal with any problems quickly and always with a smile on his face.

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Rated 5 out of 5 stars
Verified

When I needed to find a solution to ridding my home of mice, I thought that the work involved would be very disruptive to my life. This wasn't so. Jason Hadley was cheerful, respectful and coped well... See more

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Rated 5 out of 5 stars
Verified

I would like to take this opportunity to say Sam Cheffings is truly amazing. I only have to pick the phone up and she is available . She gives honest advise. She has helped us out on a number of occas... See more

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Rated 5 out of 5 stars

A really nice guy with the name of Jack Orme visited our site on 5/8/25 to deal with a Hornets nest at the front of our building. It's not the first time that Jack has visited our site & on each occas... See more

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Rated 5 out of 5 stars
Verified

The team at Rentokil are great, we have immediate response when we have a problem and regular visits. We are given a report of what needs to be done to improve our premises each time and the appropri... See more

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Rated 5 out of 5 stars
Verified

The technician sent to deal with wasps and rats was excellent. A refund was made without question or fuss once a misdiagnosis was identified. Will use Rentokil again.

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Rated 5 out of 5 stars
Verified

I was very pleased with the prompt visit and Iain's attention to detail and as a result there is no wasp activity at that location. Regrettably I have since noticed wasp activity at the other end o... See more

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Rated 5 out of 5 stars
Verified

VISITED ON THE DAY I REPORTED THE PROBLEM. EVEN THOUGH HE WAS INJURED IN A CAR CRASH , GEORGE RANG TO EXPLAIN WHY IT WOULD BE HIS WORKMATE TAKING OVER ON THE NEXT VISIT. KOVA , WHO TOOK OVER AFT... See more

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Rated 5 out of 5 stars
Verified

Billy C and his colleague installed rat proofing to our loft recently. They were courteous and left the loft clean and tidy. They had to work in uncomfortable conditions as the hot weather made the l... See more

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Rated 5 out of 5 stars
Verified

Great Service and easy to deal with! I have dealt with Rentokil on a few occasions now and have always had a good effective service helping with a variety of different problems. These Issues have b... See more

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Rated 5 out of 5 stars
Verified

I can’t thank Clifton Harrison enough for his help. He was very supportive and thorough. He answered any questions I had and I was very grateful for his professional help and guidance. He made a bad e... See more

Company replied

Rated 5 out of 5 stars
Verified

I have been having rat troubles for months now and I wasnt sure when it would end. Im an anxious person by nature but my pest controller Jack did a great job putting my mind at ease each time he came... See more

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Rated 4 out of 5 stars
Verified

Wonderful service! They diagnosed the problem quickly, explained the fix, and had it resolved in no time. Will use them again. The person who came out was Luke.

Company replied

Rated 5 out of 5 stars
Verified

Les from Rentokil came out. He was extremely emphatic. There is always shame attached to having mice but he made me feel he could help. I felt overwhelmed to be honest and needed to get rentokil out.... See more

Company replied

Rated 5 out of 5 stars
Verified

We really appreciate the way Rentokil use technology to streamline reaction times whenever we have pest ingress. This means they usually arrive before we have even registered that there is a problem

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Rated 5 out of 5 stars
Verified

They are a good company. I hesitated using them because it looked quite expensive, but in the end I tried a few other firms and they could not rid the house of the mice. Rentokil did, and their... See more

Company replied

Rated 5 out of 5 stars
Verified

Our appointment was cancelled on the day because Abi was off ill. Andy contacted us on the day and did all he could to attend instead of her. Andy attended with a big smile and great will to help and... See more

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Rated 5 out of 5 stars
Verified

Our service technician Christian Adams is great, regular visits and very little pest activity. Any problem is quickly attended and any sign of pest activity is promptly actioned.

Company replied

Rated 5 out of 5 stars
Verified

The service that Andy Dalton provides with Rentokil is second to none, always professional and when concerns are raised Andy does all he can to resolve our issues.

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Rated 5 out of 5 stars
Verified

After a Rentokil staff member went on maternity leave, our regular site visits virtually stopped, and we began noticing increased rat activity around the building, including noises in the ceiling and... See more

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Rated 5 out of 5 stars
Verified

Rentokil are helpful, reliable and very trustworthy for the service we require. Our Technician and our field biologist are very experienced, knowledgeable and nothing is too much for them. Any request... See more

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Rated 5 out of 5 stars
Verified

The technician Josh was highly knowledgeable and over the three visits we received, he accommodated our needs and was very hospitable and took our concerns into consideration and supported us through... See more

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Rated 5 out of 5 stars
Verified

We have had an extremely positive experience with rentokil. Both Ghulam and Jason have been outstanding in their responsiveness and care at all times as we tackle our rodent issues. They are professio... See more

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Rated 5 out of 5 stars
Verified

Perfect response from Stuart Kennedy our technician, couldnt ask for more thanks

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Rated 5 out of 5 stars
Verified

All the people I spoke to on the switchboard were very helpful. The operative who came to my house was very nice, and when I called because I needed another visit someone was able to deal with it fair... See more

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Rated 5 out of 5 stars
Verified

The guys at rentokil are always on site when scheduled Alan king is very helpful when it comes to solving problems and making changes

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Rated 5 out of 5 stars
Verified

Lawrence has worked on our contract for years and has always done a thorough job, he is always pleasant and very helpful

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Rated 5 out of 5 stars
Verified

Our regular man is prompt and reliable, knows what times to avoid and is always cheerful and communicative. Always provides great service

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Rated 5 out of 5 stars
Verified

The engineer communicated clearly by text, arrived on time and explained what work he had done. Excellent service.

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Rated 5 out of 5 stars
Verified

I can’t thank Jordan at Rentokil enough for everything he did and continues to do regarding a cockroach infestation I unknowingly had when I bought my first apartment. Jordan was sent out exp... See more

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Rated 5 out of 5 stars
Verified

Kev is very friendly and professional, helps with any issues nothing is to much trouble. Thanks Kev

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Rated 5 out of 5 stars
Verified

Good communication prior, during and after visit arranged. The operative,Daniel, was concerned about ensuring a successful outcome and came back to make sure it happened. A satisfied customer!

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Rated 5 out of 5 stars
Verified

Mathew Prichard. Has a 5 star rating from us. Excellent and effective service.

Company replied

Rated 5 out of 5 stars
Verified

Very helpful and polite, kept me informed throughout the whole process!

Company replied

Rated 5 out of 5 stars
Verified

The Representative was very helpful and aware of our business needs, providing excellent advice and solutions to identified risk areas relating to pest control and management.

Company replied

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Company details

  1. Pest Control Service
  2. Bird Control Service
  3. Business to Business Service

About Rentokil Pest Control UK

Written by the company

With over 95+ years providing expert and professional pest control services throughout the UK, Rentokil Pest Control offers fast, reliable and effective solutions to pest infestations of any kind. We lead the way in developing innovative, environmentally sensitive solutions for the detection, prevention and elimination of troublesome pests including: • Rodents • Insects • Birds. Our professional, BPCA certified local technicians are ready to respond to your needs covering a national network of customers in public sector, commercial and residential areas.

Contact Us

Setting the standard in Pest Control in the UK, since 1925

Rapid, Local and Expert Response
With over 800 expert technicians, Rentokil can provide a rapid response nationwide, through the local and consistent availability of staff.
Innovative Solutions
Tailored to your site and your needs, Rentokil's PestConnect system provides a real-time, early warning system for the monitoring and control of rodents.
Legal Compliance
All of our technicians are kept up-to-date on the UK's ever changing legislation, so they can recommend products and services, which provides peace of mind that you are compliant.
Health & Safety
A company with a ‘World Class’ Health & Safety record.
Technology
Our Intelligent connect offering effectively monitors and control rodents 24/7, saving you time and money dealing with costly infestations.
Sustainability
We use a range of sustainable solutions, to effectively control rodents without harming the environment, saving upto 40% in rodenticide use and protecting your reputation.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Rat nightmare

When I realised my neighbours again for the second year running had caused a rat problem because of insisting on leaving food out for wild animals I was devastated im also very scared of rats the council last year weren’t very helpful at all even though it cost me £150.00….the neighbours insisted I was over reacting !This summer I was sat having a coffee when 2 rats came out into the middle of the garden so I lost the plot and rang rentokil ….Everyone was lovely Micheal Walsh came out following an assessment done by Daniel which was very thorough…..Micheal checked everywhere gave me loads of advice and reassured me things would be ok because I was so nervous .The rats were caught and following advice from Micheal i decided to get rid of a lot of the shrubbery in my garden ….have seen nothing since so thank you Micheal and Daniel for an excellent service it was expensive but worth it .All this came from Branch 52 St Helens

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

Outrageous cancellation fees

Felt their terms and conditions are unfair in allowing them to charge you significant cancellation fees unless you give three months notice. To avoid the cancellation fee, I have been put in a position of having to pay for a further 4 months service which I can make no use of. I am paying for them to provide no service.

October 16, 2025
Unprompted review
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Gillian,
Thank you for bringing your concern to our attention. Could I please ask you to share further information and your preferred contact details via Trustpilot or email marketing.uk@rentokil.com so our customer team can investigate and contact you directly.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Hard worker

Cant fault the hard work he has put in on site, really made an impact, keep up the good work.

October 16, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Chris,
Many thanks for sharing your five star review of the quality pest control service being provided by our technician.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Experienced young man

A very polite and experienced young man, since coming to site he has made an instant impact in helping solving our issues, keep it up!

October 6, 2025
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Reply from Rentokil Pest Control UK

Hello Anthony,
Thank you for sharing your five star review of the quality pest control service being provided by our colleague.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Each visit the staff member is…

Each visit the staff member is extreemly polite, professional and explains what he is coming to do. We are a learning disability service, so the presence of Rentokil can sometimes give the resident's some anxiety knowing there is mice, but he is kind and considerate always when approaching these situations. And always engages in conversation which is lovely.

October 6, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Mathew,
We really appreciate you taking the time to share your five star feedback on the expert, professional and dedicated pest control service being provided by our colleagues.

Rentokil Pest Control

Rated 1 out of 5 stars

Just what precisely is THE Impediment?

Just what precisely is THE Impediment to answering 'A Straight Question'?

Clearly in this case 'A Far Too Straight' One!

Will gladly update and amend if You's will kindly recify this most basic of matters all far too long extant and of course put matters right on ALL other counts....Given Rentokil Colleagues utter nonsensical assertion 'The Disinfection has been carried out in Full' You's need to define PRECISELY what 'Full' means given it's utterly preposterous in this context distance from Normal English Dictionary definition>

'Sweep it under 'e Carpet and hope they'll forget is clearly 'Modus Operandi' though I'd be delighted to be corrected not by empty spin but by proper requisite action!

> Update 1 - What A So Sad State of Affairs that this has been THE ONLY Source thus far of ANY Response which I will of course as per TrustPilot Integrity considerations duly feed back directly to Rentokil as requested! I do NOT like to (Publicly) Name & Shame wi'out giving culprits ALL Reasonable Chances to resolve (PRIVATELY) - Their Colleague who's evidently WILFULLY Chosen to ne so do needs Corporate equivalent of 'Sectioning!'

> Update 2 - Duly e-mailed at FIRST Requisite Opportunity (as per respondents request!) but as yet NO Response....Leave 'til Monday Morning be TOTALLY JUSTIFIED Faire Guess Majeure (Fae BOTH Parties?!) given 'The Circumstances' ie Long Sustained PIG Ignorance at least on Part of 'Colleagues Locale' - I will fae now but ne likely much longer sustain 'Courtesy of Anonymity' ie GET Responses AND Rectifications MOVING!

October 15, 2025
Unprompted review
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Thank you for bringing your concern to our attention. Could I please ask you to share more information and your preferred contact details via Trustpilot or email marketing.uk@rentokil.com so that our customer team can investigate and contact you directly.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

George Smith was great

George Smith was great! Really helpful, very informative and good communication regarding visits. Luckily the problem seems to have gone away! Thanks George

October 14, 2025
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Reply from Rentokil Pest Control UK

Hello Kate,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our technician George.

Rentokil Pest Control

Rated 3 out of 5 stars
Verified

I have to say communication has…

I have to say communication has declined. I do not hear from the operatives on site, takes time to get a reply on WhatsApp and I only get emailed reports. I would like more presence please.

October 14, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Deborah,
Thank you for taking the time to bring your concern to our attention. We will share this with your local team.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Samantha is very efficient with the…

Samantha is very efficient with the work she does when here.

October 11, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Daner,
Thank you for taking the time to share your five star review of the quality pest control service being provided by our technician Samantha.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Quick & easy

Quick & easy

October 14, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Dominic,
Many thanks for your five star feedback on our pest control service.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Hollie is always very responsive and…

Hollie is always very responsive and the chap who fitted our inspection hatches left the space clean and tidy and was discreet.

October 8, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Louise,
We really appreciate you taking the time to share your five star review of the expert and professional pest control service being provided by our colleagues.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Friendly employees

Friendly employees, knowledgeable, respectful of staff on-site

October 7, 2025
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Reply from Rentokil Pest Control UK

Hello Rebekah,
Thank you for sharing your five star review of the expert and professional pest control service provided by our colleagues.

Rentokil Pest Control

Rated 4 out of 5 stars
Verified

Rentokil

Good communication, friendly polite staff. Always helpful with any issues or queries that may happen.

October 7, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Tony,
Many thanks for sharing your positive feedback on the quality pest control service our colleagues are providing.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Craig was excellent!

Craig was excellent!! He was very kind and helped us massively.

October 2, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Dear Mr Clark,
Thank you for sharing your five star review of the quality pest control service provided by our technician Craig.

Rentokil Pest Control

Rated 4 out of 5 stars
Verified

I have been using this company's…

I have been using this company's services for the past 11 years. In that time, several technicians have carried out their regular visits. Without exception, all have been very professional and rise to the challenge when a problem arises, usually around harvest time through winter. They are very conscious of my dogs' welfare and of the other wildlife at the property, and take great care when deciding how to proceed with pest control. While not the cheapest option, they do rank up there with the best and therefore deserve consideration when seeking a solution to a pest problem.

August 1, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Thank you for taking the time to share your positive feedback on expertise and professionalism shown by our pest control colleagues.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Perfect response from Stuart Kennedy…

Perfect response from Stuart Kennedy our technician, couldnt ask for more

thanks

October 10, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Many thanks for sharing your five star review of the expert and professional pest control service being provided by our technician Stuart.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Good service and quick response time…

Good service and quick response time from our technician Stuart Kennedy. He is always able to offer helpful advice and determined to help us find solutions to prevent issues within our business. Thank you very much!

October 10, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Matthew,
We really appreciate you taking the time to share your five star review of the expert and professional pest control service provided by our technician Stuart.

Rentokil Pest Control

Rated 5 out of 5 stars
Verified

Thank you

Thank you for always helping us in store and providing a safe environment 😊

October 8, 2025
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Verity,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our team!

Rentokil Pest Control

Rated 5 out of 5 stars
Verified
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Alan,
Thank you sharing your five star review of the expert and professional pest control service provided by our colleagues.

Rentokil Pest Control

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