Good service and quick response time from our technician Stuart Kennedy. He is always able to offer helpful advice and determined to help us find solutions to prevent issues within our business. Thank... See more
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With over 95+ years providing expert and professional pest control services throughout the UK, Rentokil Pest Control offers fast, reliable and effective solutions to pest infestations of any kind. We lead the way in developing innovative, environmentally sensitive solutions for the detection, prevention and elimination of troublesome pests including: • Rodents • Insects • Birds. Our professional, BPCA certified local technicians are ready to respond to your needs covering a national network of customers in public sector, commercial and residential areas.
Contact UsRentokil Initial, Compass House, RH10 9PY, Crawley, United Kingdom
Replied to 98% of negative reviews
Typically replies within 24 hours
When I realised my neighbours again for the second year running had caused a rat problem because of insisting on leaving food out for wild animals I was devastated im also very scared of rats the council last year weren’t very helpful at all even though it cost me £150.00….the neighbours insisted I was over reacting !This summer I was sat having a coffee when 2 rats came out into the middle of the garden so I lost the plot and rang rentokil ….Everyone was lovely Micheal Walsh came out following an assessment done by Daniel which was very thorough…..Micheal checked everywhere gave me loads of advice and reassured me things would be ok because I was so nervous .The rats were caught and following advice from Micheal i decided to get rid of a lot of the shrubbery in my garden ….have seen nothing since so thank you Micheal and Daniel for an excellent service it was expensive but worth it .All this came from Branch 52 St Helens
Exceptional knowledge & service from Matthew, so much better than previous visits from other technicians.
Felt their terms and conditions are unfair in allowing them to charge you significant cancellation fees unless you give three months notice. To avoid the cancellation fee, I have been put in a position of having to pay for a further 4 months service which I can make no use of. I am paying for them to provide no service.
Reply from Rentokil Pest Control UK
Cant fault the hard work he has put in on site, really made an impact, keep up the good work.
Reply from Rentokil Pest Control UK
A very polite and experienced young man, since coming to site he has made an instant impact in helping solving our issues, keep it up!
Reply from Rentokil Pest Control UK
Each visit the staff member is extreemly polite, professional and explains what he is coming to do. We are a learning disability service, so the presence of Rentokil can sometimes give the resident's some anxiety knowing there is mice, but he is kind and considerate always when approaching these situations. And always engages in conversation which is lovely.
Reply from Rentokil Pest Control UK
Just what precisely is THE Impediment to answering 'A Straight Question'?
Clearly in this case 'A Far Too Straight' One!
Will gladly update and amend if You's will kindly recify this most basic of matters all far too long extant and of course put matters right on ALL other counts....Given Rentokil Colleagues utter nonsensical assertion 'The Disinfection has been carried out in Full' You's need to define PRECISELY what 'Full' means given it's utterly preposterous in this context distance from Normal English Dictionary definition>
'Sweep it under 'e Carpet and hope they'll forget is clearly 'Modus Operandi' though I'd be delighted to be corrected not by empty spin but by proper requisite action!
> Update 1 - What A So Sad State of Affairs that this has been THE ONLY Source thus far of ANY Response which I will of course as per TrustPilot Integrity considerations duly feed back directly to Rentokil as requested! I do NOT like to (Publicly) Name & Shame wi'out giving culprits ALL Reasonable Chances to resolve (PRIVATELY) - Their Colleague who's evidently WILFULLY Chosen to ne so do needs Corporate equivalent of 'Sectioning!'
> Update 2 - Duly e-mailed at FIRST Requisite Opportunity (as per respondents request!) but as yet NO Response....Leave 'til Monday Morning be TOTALLY JUSTIFIED Faire Guess Majeure (Fae BOTH Parties?!) given 'The Circumstances' ie Long Sustained PIG Ignorance at least on Part of 'Colleagues Locale' - I will fae now but ne likely much longer sustain 'Courtesy of Anonymity' ie GET Responses AND Rectifications MOVING!
Reply from Rentokil Pest Control UK
George Smith was great! Really helpful, very informative and good communication regarding visits. Luckily the problem seems to have gone away! Thanks George
Reply from Rentokil Pest Control UK
I have to say communication has declined. I do not hear from the operatives on site, takes time to get a reply on WhatsApp and I only get emailed reports. I would like more presence please.
Reply from Rentokil Pest Control UK
Samantha is very efficient with the work she does when here.
Reply from Rentokil Pest Control UK
Hollie is always very responsive and the chap who fitted our inspection hatches left the space clean and tidy and was discreet.
Reply from Rentokil Pest Control UK
Reply from Rentokil Pest Control UK
Good communication, friendly polite staff. Always helpful with any issues or queries that may happen.
Reply from Rentokil Pest Control UK
Reply from Rentokil Pest Control UK
I have been using this company's services for the past 11 years. In that time, several technicians have carried out their regular visits. Without exception, all have been very professional and rise to the challenge when a problem arises, usually around harvest time through winter. They are very conscious of my dogs' welfare and of the other wildlife at the property, and take great care when deciding how to proceed with pest control. While not the cheapest option, they do rank up there with the best and therefore deserve consideration when seeking a solution to a pest problem.
Reply from Rentokil Pest Control UK
Perfect response from Stuart Kennedy our technician, couldnt ask for more
thanks
Reply from Rentokil Pest Control UK
Good service and quick response time from our technician Stuart Kennedy. He is always able to offer helpful advice and determined to help us find solutions to prevent issues within our business. Thank you very much!
Reply from Rentokil Pest Control UK
Thank you for always helping us in store and providing a safe environment 😊
Reply from Rentokil Pest Control UK
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