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Reliable Medicare LTD Reviews 2,661

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the high-quality products and the competitive prices offered. Consumers highlight the fast delivery service, with many reporting next-day delivery. People also mention the easy ordering process and the helpful and informative customer service. The promptness of the company in resolving issues is also appreciated. Consumers are pleased with the products they purchased. Some reviewers mentioned some issues with orders, such as delays or missing authentication tags, but the company addressed these concerns. A few consumers mentioned the delivery charges were a bit high, but they were still satisfied with the overall service.

Based on these reviews

Rated 4 out of 5 stars
Verified

I purchased a product that had been recommended to me by a friend and I’m very pleased with it -Teoxane filler A bit expensive delivery price, but secured by DHL

Company replied

Rated 4 out of 5 stars
Verified

Please consider the following: - offering samples of home-care products - arranging collection points in places other than Birmingham - non- Birmingham residents as the face of the company... See more

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Rated 5 out of 5 stars
Verified

Was delivered straightforwad. Product was great value for money for some reason it was cheaper than other side but great service

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Rated 5 out of 5 stars

I have been buying from Reliable Medicare for my business for years now. Quality products, good customer service, fast delivery, never had any problems.

Company replied

Rated 3 out of 5 stars
Verified

Product informstions not indetails...active ing ...method of application...expiry date... Too much tasks Unfortounatly when i recive my order dermamelan package one is ok but the second is oxid... See more

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Rated 3 out of 5 stars
Verified

Shocking delivery service. Received a WhatsApp message and email stating delivery by DHL would be between 1010 and 1210 and a signature would be needed, due this I arranged for the parcel to be deli... See more

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Rated 5 out of 5 stars
Verified

Always a great experience buying products from this company. Products arrive very quickly and order is always correct. Happy customer

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Rated 5 out of 5 stars
Verified

This is my second purchase in 3 years as I buy the larger salon sizes for personal use, which saves money and time. The professional brands available are genuine, fresh and highly effective. Customer... See more

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Rated 3 out of 5 stars
Verified

"It's a trustworthy website, but I received my order after 10 days, even though they stated it would take only 2 days. Secondly, it was mentioned that the fees included customs duties, yet I had to... See more

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Rated 5 out of 5 stars
Verified

Excellent experience. First time ordering. Was best price on the net, fast and secure delivery (little bit pricey on the delivery charge - but I've no problem with that if my items get to me when prom... See more

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Rated 5 out of 5 stars
Verified

Reliable company, product genuine, came at the right time.Delivery very fast, and dispatch rider call to ascertain the recipient, and asked if I'm not around, to drop it in a safer place..Was excit... See more

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Rated 5 out of 5 stars
Verified

Great products ,,, although years ago I did receive expired fillers. But since then they have been excellent… not only with correct dates of expiry one year plus … but excellent at responding by em... See more

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Rated 5 out of 5 stars
Verified

Trustworthy company, they sell some very good medical skin treatments at really competitive prices. It only took them two business days to deliver my order in the UK. Note: I ordered twice, for my fi... See more

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Rated 3 out of 5 stars
Verified

I ordered Biologique Recherche Serum and the first one came without authentication tags. I sent a complain and they eventually said I have to return them the product (after many emails). They then sen... See more

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Rated 5 out of 5 stars
Verified

The fact that you finnaly wrote value 20€ on thw box so I had to pay less extra import taxes because you are not in EU- for 4 years I have been paying a lot and was considering to order from another... See more

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Rated 5 out of 5 stars
Verified

“I was very impressed with the customer service I received. Although I had placed my order without confirming the export date, the representative I spoke with the following day went out of her way to... See more

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Rated 5 out of 5 stars
Verified

I am more than satisfied with RM service. Stuff is very kind and informative. Delivery started the same day my order was placed. I received products properly packed in record time without customs expe... See more

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Rated 5 out of 5 stars
Verified

Ordered and promptly delivered. Surprised my wife on return from Ukraine as she lost her previous cosmetics on the train home from Kharkov and was very very upset but had replacement waiting for her w... See more

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Rated 5 out of 5 stars
Verified

I have used Reliable Medicare for a number of years. I cannot find fault.... Easy, quick, reliable and most important trustworthy. What you order you get!!

Company replied

Rated 5 out of 5 stars
Verified

I can only say thank you very much for the prompt delivery of the medicine I needed, the complete information, and your useful website. I am very satisfied with your very professional work.

Company replied

Rated 3 out of 5 stars
Verified

I bought the item on a Thursday, paid around £8 for express delivery next day, and my item arrives on Monday afternoon. The product arrived in good condition, but is unfair for a company to charge £... See more

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Rated 5 out of 5 stars

Impressed with the Fast Delivery and Quality! I ordered fillers and was genuinely impressed that they arrived the very next day! Super fast delivery, well-packaged, and exactly as described. Great s... See more

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Rated 5 out of 5 stars
Verified

After some confusion with which post office to pick my parcel up at, and unseen emails in my spam I finally received. Happy customer!

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Rated 5 out of 5 stars
Verified

This is my second purchase. The peel is doing its job exceptionally. Can’t believe how improved my pigmentation is. It’s nearly gone. Skin is smoother and so much brighter

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Rated 5 out of 5 stars
Verified

Your customers service has been excellent and resolving issues has been very helpful and very grateful my order is always delivered with no problems.

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Rated 5 out of 5 stars
Verified

Excellent and very quick service every time. Can’t recommend them enough for their service

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Rated 5 out of 5 stars
Verified

Very fast delivery. Items received in good condition and correct amount. Offered cheaper price with bulk order.

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Rated 5 out of 5 stars
Verified

I am always happy with the service. Fast dispatch with next day delivery is excellent option for last minute bookings.

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Rated 5 out of 5 stars
Verified

Second purchase. Came right on time super fast. Products packed perfectly sealed and protected. Quality excellent price the best on the ne. I’ll be back!

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Rated 5 out of 5 stars
Verified

Very reliable company. Easy to make an order online. Next day delivery. Good customer service.

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Rated 5 out of 5 stars
Verified

As always - promo delivery, excellent service. I would love to see more variety, particularly with plural products and Body Contour always seems out of stock!!!

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Rated 5 out of 5 stars
Verified

They usually have what I need. Very quick delivery . Very streamlined easy to deal with. Excellent . Prices competitive

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Rated 5 out of 5 stars
Verified

Fast delivery, secure packaging, better prices than anywhere else, and a great range of products !

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Rated 5 out of 5 stars
Verified

Very nice experience and on time dilivery and trust website easy way to order products

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Rated 5 out of 5 stars
Verified

Great experience! Ordered and arrived ! Quick and reliable! With care and quality on the delivery. I surely recommend them .

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Rated 5 out of 5 stars
Verified

Love this product, arrived quickly, did feel £8.00 for postage was excessive as it was not next day.

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Rated 5 out of 5 stars
Verified

Extremely helpful on the phone,message about delivery and prompt with delivery. Thank you

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Rated 5 out of 5 stars
Verified

I mostly buy my products from here. They are very good and very reliable services

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Rated 5 out of 5 stars
Verified

Excellent delivery. Products are always in perfect condition. Highly recceomended!

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Rated 5 out of 5 stars

Reliable Medicare has always delivered for me, I have ordered from them many times and always received excellent service. My latest order of 5 Thermage machines and 200 total tips which came to over £... See more

Company replied

Rated 5 out of 5 stars
Verified

I can’t recommend Reliable Medicare enough! The ordering process is incredibly easy and straightforward, which is a lifesaver when you’re running a busy clinic. I ran out of fillers and polynucleoti... See more

Company replied

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Company details

  1. Wellness Center
  2. Beauty Product Supplier
  3. Cosmetics Wholesaler

About Reliable Medicare LTD

Written by the company

Welcome to Reliable Medicare✨

Reliable Medicare

Reliable Medicare is one of the leading recognised suppliers for retail and wholesale of aesthetic products in the United Kingdom, France, and the Netherlands.

Our rapid growth and success are built on our ability to deliver exceptional products to our clients with exemplary speed and competitive prices. We are distinguished by our commitment to core values: quality, reliability, and transparency.

We source exclusively from reputable and approved suppliers and manufacturers who meet the highest industry standards, ensuring the safety and reliability of our products.

At Reliable Medicare, our customers are at the heart of everything we do. Our reputation is built on the importance we place on the quality of our relationships with them because their satisfaction is our top priority. ❤️

Free Shipping!

All UK orders enjoy free shipping if you order over £100!

All UK orders enjoy free shipping if you order over £100!
Get reliable and fast shipping after order confirmed

Contact info

Up to 80% sales!

Top discounts & free delivery on your aesthetic products. ✨

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Fast service 🙏👍

October 4, 2025
Reliable Medicare LTD logo

Reply from Reliable Medicare LTD

We’re so pleased to hear you’re happy with our convenient service! Our goal is to make every experience as smooth as possible, and we truly value your feedback.

- Reliable Medicare Team

Rated 5 out of 5 stars
Verified

Response was prompt

Response was prompt, packages were well wrapped and delivery was in good time.

September 27, 2025
Reliable Medicare LTD logo

Reply from Reliable Medicare LTD

Thank you so much for your kind words! Your satisfaction is always our priority. We are pleased to hear you are impressed with our prompt response, careful packaging, and timely delivery.

- Reliable Medicare Team

Rated 5 out of 5 stars
Verified
Reliable Medicare LTD logo

Reply from Reliable Medicare LTD

Thank you for your wonderful feedback. We’re so thrilled to hear you are pleased with our service and speedy delivery. We always appreciate your support!

- Reliable Medicare Team

Rated 5 out of 5 stars
Verified

They have fast delivery

They have fast delivery, and I really like their service.

September 25, 2025
Reliable Medicare LTD logo

Reply from Reliable Medicare LTD

We truly appreciate you sharing your experience with us. Your satisfaction means a lot to us and we always aim to provide a smooth service.

- Reliable Medicare Team

Rated 5 out of 5 stars
Verified

Always fast delivery

Always fast delivery

September 30, 2025
Reliable Medicare LTD logo

Reply from Reliable Medicare LTD

Thank you for sharing your experience. We are thrilled to hear you appreciate our smooth, convenient service and we look forward to serving you again in the future.

- Reliable Medicare Team

Rated 5 out of 5 stars
Verified

Thank you 😊😊😊

September 24, 2025
Reliable Medicare LTD logo

Reply from Reliable Medicare LTD

Thank YOU! We truly appreciate your kind feedback Our aim is to always make our customers happy. Your support truly means a lot to us.

- Reliable Medicare Team

Rated 1 out of 5 stars
Verified

Still have not received my order since…

Still have not received my order since the 30th of September ..over 13 days !!
Today the delivery by Royal Mail are saying that they have attempted delivery today but failed to! I’ve been at home no one came by or called !! This is outrageous and unacceptable! Worse delivery ever in my entire life !

September 30, 2025
Reliable Medicare LTD logo

Reply from Reliable Medicare LTD

We’re very sorry to hear you experienced some difficulty receiving your parcel.

After checking your order, we can confirm it was dispatched promptly on the same day it was placed. As you selected standard shipping, the current delivery time of around 13 days is within the expected timeframe for this service.

For future orders, we recommend our express delivery option (an additional £10), which typically arrives in half the time.

According to the tracking information, a delivery attempt was made, so we suggest contacting your local postal service to arrange collection or a re-delivery. Unfortunately, once an item is in transit, delivery attempts and local handling are managed by the courier, and delays or missed deliveries are outside of our direct control.

Please rest assured that our warehouse always dispatches orders promptly, as we fully understand how important reliable and timely service is to our customers.

If you’d like, our customer service team can contact Royal Mail on your behalf to help resolve this quickly. You can reach them anytime — they’re always happy to assist and ensure you receive your order as smoothly as possible.

Thank you for your understanding and for choosing Reliable Medicare.

- Reliable Medicare Team

Rated 5 out of 5 stars
Verified

Great service

Great service , fast delivery

September 29, 2025
Reliable Medicare LTD logo

Reply from Reliable Medicare LTD

Thank you for sharing your experience with us. We truly value your feedback and aim to continuously impress you with your future orders.

- Reliable Medicare Team

Rated 5 out of 5 stars
Verified

Perfect service

Perfect service. Will definitely buy from them again.

September 27, 2025
Reliable Medicare LTD logo

Reply from Reliable Medicare LTD

Thank you for wonderful feedback! We truly appreciate you taking the time to share your experience and we look forward to serving you again in the future.

- Reliable Medicare Team

Rated 5 out of 5 stars
Verified

Excellent delivery

Excellent delivery. Products are always in perfect condition. Highly recceomended!

September 27, 2025
Reliable Medicare LTD logo

Reply from Reliable Medicare LTD

Thank you for sharing your experience with us! We always strive to provide excellent products with a smooth service for your convenience. Your support and trust truly means a lot to us.

- Reliable Medicare Team

Rated 5 out of 5 stars
Verified

Always a great experience buying…

Always a great experience buying products from this company. Products arrive very quickly and order is always correct. Happy customer

September 26, 2025
Reliable Medicare LTD logo

Reply from Reliable Medicare LTD

Thank you for your kind words. We are thrilled to hear you are always satisfied with our service and look forward to serving you again in the future.

- Reliable Medicare Team

Rated 5 out of 5 stars
Verified

Was delivered straightforwad

Was delivered straightforwad. Product was great value for money for some reason it was cheaper than other side but great service

September 26, 2025
Reliable Medicare LTD logo

Reply from Reliable Medicare LTD

We are pleased to hear that you found our service smooth and convenient. Our aim is always to provide our products at affordable prices whilst still maintaining top-quality. We greatly appreciate your feedback.

- Reliable Medicare Team

Rated 5 out of 5 stars
Verified

Great service

Great service! Fast delivery!

September 19, 2025
Reliable Medicare LTD logo

Reply from Reliable Medicare LTD

Thank you for your wonderful feedback. We truly appreciate your trust and support in our service, we look forward to serving you again in the future.

- Reliable Medicare Team

Rated 5 out of 5 stars
Verified

Excellent company

Your customers service has been excellent and resolving issues has been very helpful and very grateful my order is always delivered with no problems.

September 12, 2025
Reliable Medicare LTD logo

Reply from Reliable Medicare LTD

We are thrilled to hear that you are pleased with our customer service! Your satisfaction is truly important to us therefore our aim is resolve any issues as promptly as possible. Thank you so much for your trust and support.

- Reliable Medicare Team

Rated 5 out of 5 stars
Verified

Great products,

Great products, best prices, and fast delivery

September 25, 2025
Reliable Medicare LTD logo

Reply from Reliable Medicare LTD

Thank you for your brilliant feedback. We always want to provide excellent products whilst still ensuring convenience maintaining fair prices. We look forward to serving you again in the future.

- Reliable Medicare Team

Rated 4 out of 5 stars
Verified

Stop hair loss

Very good product

September 19, 2025
Reliable Medicare LTD logo

Reply from Reliable Medicare LTD

Thank you for your feedback! We are please to hear that you were satisfied with the product you ordered. Your support means a lot to us.

- Reliable Medicare Team

Rated 5 out of 5 stars
Verified

Great prices

Fast service. Great prices

September 25, 2025
Reliable Medicare LTD logo

Reply from Reliable Medicare LTD

Thank you for your wonderful feedback! We thrilled to hear you are pleased with our efficient service and affordable prices. Your support is truly appreciated and we look forward to continuing to serve you in the future.

- Reliable Medicare Team

Rated 5 out of 5 stars
Verified

Very good product and I’m happy with…

Very good product and I’m happy with your company as well.

September 24, 2025
Reliable Medicare LTD logo

Reply from Reliable Medicare LTD

Thank you for sharing your experience! We’re please to hear that you love the product and had a great experience with our company. We look forward to serving you again soon.

- Reliable Medicare Team

Rated 1 out of 5 stars

Unprofessional and unresponsive.

Unprofessional and unresponsive.
I had a very disappointing experience with this company. Their packaging was completely disproportionate – a small item arrived in an oversized box, which is wasteful for both cost and the environment.
When I raised my concerns, the replies I received from Customer Service felt generic, impersonal, and full of excuses. First, they tried to justify everything with “we are still growing as a business”, then shifted the blame onto delivery partners like DHL. Instead of taking real responsibility, they gave me vague promises and PR-style wording without any concrete timelines or solutions.

It is frustrating that customers are not even offered a choice of delivery options – for example, a slower but cheaper and more eco-friendly alternative. Many people would prefer that, but this company assumes everyone wants next-day delivery and charges accordingly.
Although later responses became slightly more personal, they were still full of excuses and lacked firm commitments. For me, this shows a lack of genuine accountability and care for customers.

I will not be ordering from them again, and I cannot recommend them to anyone who values transparency, responsibility, and customer respect.

October 3, 2025
Unprompted review
Reliable Medicare LTD logo

Reply from Reliable Medicare LTD

We’re genuinely sorry to read your feedback, as we did reply promptly to all your messages and took your feedback seriously. Your order was processed and shipped the same day, arriving within 24 hours — something we strive for to ensure customers receive items quickly and safely.

We understand your comments about packaging and have already shared your feedback with our logistics team as part of our internal review process. However, we cannot always provide specific timeframes for such changes until we have confirmed solutions in place.

Please know that while you wouldn’t have visibility into our internal meetings, your comments were reviewed and discussed by the relevant teams. Our intention has never been to offer “excuses” but to be transparent about what we can realistically promise.

We’re surprised and disappointed to hear you felt our communication lacked care, as we’ve aimed to respond promptly, professionally, and personally at every step. We truly appreciate your feedback, as it helps us continue improving both our packaging and communication processes.

Thank you for giving us the opportunity to address your concerns, and we’re glad your order arrived quickly and in perfect condition.

- Reliable Medicare Team

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