The fact that you finnaly wrote value 20€ on thw box so I had to pay less extra import taxes because you are not in EU- for 4 years I have been paying a lot and was considering to order from another firm… so thanks for that and please keep writing lesser value on the box
April 24, 2025
Reply from Reliable Medicare LTD
Thank you for your honest and detailed feedback—we truly appreciate your continued support over the years. We're glad to hear that your recent experience was more satisfactory, especially regarding the import process. We understand how important it is for our international customers to receive fair and efficient service, and we're always striving to improve. Your loyalty means a lot to us, and we hope to continue earning your trust with every order.
I order lenses for my arnetter glasses every year. they are ok but after a year they need to be changed as they are ruined. you need to know that I am extremelly cautios when it comes to su glasses, I have a pair of Rayban from 2006 looks like new, chanel 2001 the same and two Arnette
May 8, 2024
Reply from Sunglass Fix
Dear Nina
Thank you for your feedback and for being a loyal customer.
We understand your concerns and we want to assure you that all our lenses are designed for long lasting use. We apply a durable coating to enhance scratch resistance, with our anti scratch hard coat material being 40% more abrasion resistant than most lenses on the market. However, even the most resilient lenses can scratch when they come into contact with harder or sharper objects under pressure.
Most of our customers report that their lenses last for years with proper care. However, we know that it only takes one unfortunate incident or exposure to abrasive materials to damage any lens.
To help extend the life of your lenses, here are some tips:
Cleaning Your Lenses:
1. Clean Them Daily: Wipe your lenses carefully every time you wear them. Blow off any dust and dirt first to prevent scratching.
2. Lens Cloth Only: Use a microfiber cloth, or the pouch provided, to clean your lenses. Avoid using paper towels or tissues, as they can be abrasive.
3. Warm Soapy Water: For stubborn smudges, use warm soapy water or a specialist lens solution. Make sure your soap doesn’t contain moisturizers.
Protecting Your Sunglasses:
1. Use Your Case: Keep your sunglasses in their original case or pouch when not in use to prevent scratches.
2. Up Side Down: When placing your sunglasses down, try to keep them upside down with the arms open to avoid lens contact with surfaces.
3. Check the Screws: If your sunglasses have screws, check them with an optical screwdriver to ensure they’re tight. The arms should open easily, but shouldn’t unfold under their own weight.
If you continue to experience issues with your lenses, please don't hesitate to contact us directly at info@thesunglassfix.com.au. We are here to help and investigate any potential causes.
Thank you again for your review, and we hope these tips help you enjoy your sunglasses for years to come. If you need any further assistance, we are just an email away.
Regards Lana Customer Care Team at the Sunglass Fix
i love your products and the prices seem ok. the first order was really late- but I appreciate that you have responded to my email and questions related to late order/ it was allegedly due to stricke. However, UK not being ih the EU anymore, I had to pay an extra Tax/ import tax… but.. what can you do. therefore, keep your prices like that so we order from you and not Germany or France.
