Rebatekey Reviews 90

As with a lot of people, RebateKey was stalling with payments that should have been made on time. Had to write several times to get even the last payment they'd sent.
Wrote a review about it. RebateKey then suspended my account and now refuses to send the rest of the payouts, about $500.
REMEMBER: IF you have a complaint about RebateKey, get all your payouts FIRST. They'll cheat you, otherwise.
Now, I have to go to each individual seller to get my money back and make complaints to Amazon and Etsy about this fraudulent, shady group.

great service from rebatekey! highly recommend!

I have been using RebateKey for quite a long time. Recently, I sent some questions to them and received a quick reply. It led me to leave their reviews. Be honest, I was really shocked that there were many unhappy people..
I received about $3400 in rebates after purchasing products so far. I am a big fan of RebateKey.!!

Update: I still have not received a response from customer service & have not received my rebate. I purchased an item from Etsy & submitted the documents needed to rebatekey to get the rebate. I am new to the site & am having troubles with the authorization code they sent in the mail working, as well as the email code not being sent to my email. I’ve reached out to their customer service 4 times now, with no response. They do not have a phone number, so you contact via their website only.

Not sure why Trustpilot removed my first review, but I'll try again.

While using RebateKey, I had some issues regarding the platform and some payments that didn't arrive in time, but the customer support helped me with that situation and dealt with the issue rather quickly.

Since I am no longer in the US, I can't use the platform anymore. However, I would recommend it to people there, they still have some good deals.

I am actually kind of shocked by the poor reviews here. I’ve probably purchased upwards of $1000 through Rebatekey and have ALWAYS received my rebate money on time and in full. I do use PayPal for the rebates, so maybe that’s why my experience is more positive….I’m not sure. I will say that they used to have a ton more free products than currently available, but there are still some free ones on the website. You aren’t going to get a free car or anything, but sometimes you find some cool things to get.

I have been using Rebate Key for a while but within the last few months they are not giving rebates at all anymore. They removed the option to change how you receive your rebates and customer service doesn't respond to messages. The error on my account page is saying it's an issue with my paypal, but I have looked into it and see that I'm not the only one with this same issue. I am owed almost $200 in rebates.

I have bought over 100+ items on RebateKey over the past decade, and all of them have been paid as advertised. It makes me glad that I can get affordable supplements and hair care products from a trusted site like Amazon, and then get cash back. Recently, the RebateKey support was able to help me with an issue quickly. I will remain a loyal customer.

I started my first campaign here and out of 3 rebates claimed, 2 are frauds.
1 gave an order id that doesn't even exist, 1 claimed rebate from my campaign on rebaid.com and rebatekey with the same order id.

Would stay away from this customer pool!

Never received pay out checks because they kept telling me had the wrong email address which I did not. Contacted support multiple times up to six with no resolution. Kept getting the same error that my email address was incorrect but then they keep sending me messages to the same email over and over and over and over

Anyone shouldn't buy anything from there. You cannot reach customer service and your money back. It's totally scam. I sent several emails but there was no response and didn't get my money back.

I've worked with them for years, found out after June, they weren't sending out checks anymore. A weekly email said a check was in the mail, but I didn't recieve them for months. They didn't respond to queries about checks not recieved. Eventually things got back on track but took months to recieve 12 checks due to me. If you cannot afford to wait for a payment for a rebate, try a different site.

I have been using Rebate Key for a few years. They had always been on time with payments. In June of this year they stopped sending out payments to myself, my mom and other people were complaining of this as well. They did not tell people what was going on. But recently they did start paying out again, they sent me all of what they owed me and now seem to be back on track. I'm not sure why they never communicated what was going on so people would be more understanding.

Just found I had not received 5 checks from rebatekey. I want to file a claim at BBB. However, I could not find their address, so I can not find the company at BBB.org. I wonder how to proceed? Thanks.

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RebateKey is no longer sending out rebates. They do not respond to customer service emails nor is their phone number taking calls. I am filing a complaint with BBB.

This used to be a good site, but I have not received any of the promised checks since June. They do not respond to my messages & there is no phone number to call. Now they are just taking your money & keeping it.
I have filed a complaint with BBB for online retailers. Please file your complaint also to spread the word & try to get our money back.

I’ve been using their service for years and I’ve always received my rebates on time deposited directly into my PayPal account without making a request. They use to have a better selection, but I still find cool things on there.

I have never had a issue with them - it's been over 3years

3/28/25 UPDATE

It has been over a year since I wrote my original review below, and I am revising it with a more positive rating (from 1 star to 3 stars) with the following comments:

• A few Amazon merchants continue to sell on RebateKey despite violating Amazon's terms. That said, those merchants have continued to make their Rebatekey payouts reliably. I've cautiously made several purchases since 2023 (Amazon only) and have not had any further issues.
• It appears that Rebatekey may be doing a better job of screening sellers on its site, as I have not seen any suspicious sales like the ones that got my PayPal account closed back in 2023. I’m therefore no longer recommending to avoid this site, but rather to stick with well-known merchants such as Amazon or Etsy (the primary two you will see on the site), and don’t purchase any more products than you could afford to get stuck with if, for example, in a worst-case scenario the site suddenly shuts down without making payments.
• Since my last review, I have not needed to contact customer service, so I can’t comment on whether that has improved, but the fact that I haven’t needed to contact them is a good sign.

BOTTOM LINE: Needless to say, getting my PayPal account shut down back in 2023 as a result of using the site left me with a very negative view of Rebatekey; however, in retrospect, this was also due to PayPal being ultra-sensitive to users that they perceive are violating their terms (even if it happened unwittingly, like it did to me). The number of worthwhile deals at Rebatekey is a fraction of what it was several years ago, which makes me question how long the site will remain active; however, for the time being, rebates (from Amazon at least) are being received without issue.

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Original Review from January 7, 2024:

As many reviewers have noted, this used to be a reliably profitable site for obtaining quality goods on Amazon for free (or at deeply discounted prices). However, in late 2021, Amazon advised that sellers providing off-Amazon rebates is against their TOS, and Rebatekey's main pipeline of products almost entirely disappeared.

More concerning than the lack of products is that using Rebatekey caused my PayPal account to be shut down permanently. I suddenly stopped receiving my payouts at PayPal, and Rebatekey said they were aware of the problem and working to fix it. Shortly thereafter, I got an email from PayPal saying I could no longer use their service. I had used Rebatekey to purchase from a merchant (non-Amazon) who was engaged in a Ponzi scheme (unknown to me at the time), and that purchase caused me (and many others, according to online posts) to be banned for life from PayPal.

Another criticism that others have reported here is that customer service is poor. You can find a phone number for them online, but if you call that, you will get an automated message telling you that all queries need to be submitted by email, and responses to those emails are extremely slow, requiring multiple follow-ups. My last customer service experience was a bounced payout check (yet another strike against the service).