Customer service does not respond
Update: I still have not received a response from customer service & have not received my rebate. I purchased an item from Etsy & submitted the documents needed to rebatekey to get the rebate. I am new to the site & am having troubles with the authorization code they sent in the mail working, as well as the email code not being sent to my email. I’ve reached out to their customer service 4 times now, with no response. They do not have a phone number, so you contact via their website only.
Reply from Rebatekey
Hi there,
Thank you for sharing your feedback. We’ve reviewed our previous conversations and can confirm that we responded to your inquiries in a timely manner within 24 hours.
in fact, all replies were sent well within 24 hours, many of them even sooner.
It’s possible our messages didn’t reach your inbox, so we kindly suggest checking your spam/junk folder and ensuring your browser or email settings aren’t blocking our replies.
We truly value your time and want to make sure you receive the assistance you need, please feel free to contact us again!