procase.com Reviews 405

TrustScore 4 out of 5

4.1

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

See what reviewers are saying

Rated 4 out of 5 stars
Verified

I have an iPad Pro 9.7 inch, so it’s quite old and hard to find cases that are not on Amazon. Luckily, ProCase had a simple case they offer, and it gets the job done in protecting the back and front o... See more

Rated 5 out of 5 stars
Verified

You give the people what they want , a case with coverage on the edges, a good magnet and no doodads, kind of like the original Apple cases before they went high in price and low in quality.

Rated 5 out of 5 stars
Verified

Shipping was fast and easy. The case is so simple to put on. The case price was cheap but it’s durable. Especially if you’re looking for a minimalist look then this is the case for you. The only “nega... See more

Rated 2 out of 5 stars
Verified

The case fit fine. There is no provision to use the case to prop the iPad up for viewing, etc.There is no provision while propped for turning the iPad from horizontal to vertical for viewing or using... See more

We perform checks on reviews


Company details

  1. #6 of 6 best companies in Department Store
  2. #18 of 20 best companies in Craft Store
  3. #70 of 107 best companies in Fashion Accessories Store
  4. #64 of 85 best companies in Home Goods Store
  5. #78 of 112 best companies in Online Marketplace

Written by the company

We're Pros in Protection Rooted in the value of life, ProCase stands as the guardian of a better life In the past decade, smart devices have been developing rapidly and gradually occupying people's lives in many ways. While these devices hold immense value for consumers, concerns about damage and careful handling can often overshadow the user experience. Recognizing this, ProCase is committed to addressing these issues and enhancing the overall smart device experience. We've meticulously crafted a series of protective solutions spanning smartphones, tablets, laptops, and more, all under the banner of "protection case." At ProCase, cherishing life isn't just an attitude – it's a product philosophy ingrained in every design. We've woven the essence of life into each product, safeguarding the beauty of life for every user. Over the past decade, ProCase has emerged as a leader in mobile electronic device protection, expanding our product range beyond electronics to jewelry storage, beauty storage, outdoor, home, pet and other fields. With millions of users entrusting us with their well-being, ProCase continues to innovate, providing a holistic protection experience.


Contact info

4.1

Great

TrustScore 4 out of 5

405 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 5% of negative reviews

Typically takes over 1 month to reply


Advertisement
Rated 4 out of 5 stars
Verified

I have an iPad Pro 9.7 inch

I have an iPad Pro 9.7 inch, so it’s quite old and hard to find cases that are not on Amazon. Luckily, ProCase had a simple case they offer, and it gets the job done in protecting the back and front of my tablet. My case states it was made in China, but I think if ProCase made their products in the USA, they would definitely earn a 5-star rating, but for now, my rating is a 4-star.

October 13, 2025
Rated 5 out of 5 stars
Verified

Overall worth it

Shipping was fast and easy. The case is so simple to put on. The case price was cheap but it’s durable. Especially if you’re looking for a minimalist look then this is the case for you. The only “negative” thing I have to say is that the keyboard cover doesn’t really line up with the icons on the keys, but it does work. Overall, this case is worth it if you want that clean, minimal look and it was worth getting.

October 11, 2025
Advertisement
Advertisement
Rated 1 out of 5 stars
Verified

Did not receive package

I ordered online, it said package delivered, the package was in fact not delivered and was never received

August 26, 2025
procase.com logo

Reply from procase.com

Dear Vanguard Xu,

Thank you for sharing your detailed feedback regarding the issue of lost package. We are incredibly sorry to hear that this caused you such inconvenience, and we deeply regret the experience you had.
Your experience clearly fell short of our usual standards, and we are taking this very seriously.
To better assist you and find a resolution, please send us directly more order details via email [support@procase.com] so we can work towards a satisfactory solution as quickly as possible.
We value your business greatly and hope to have the chance to make amends for this unfortunate incident.

Sincerely,
The ProCase Team

Advertisement
Rated 5 out of 5 stars
Verified

Like buying from Amazon back in the good old days

How is everything I expected of Amazon when it was still the best place to shop online. Free two day overnight shipping on even low price items and the tempered glass screen protector was well packaged with clear instructions on installation. Will buy again in the future.

July 30, 2025
Rated 1 out of 5 stars
Verified

I ordered a Gen4 case instead of M4.

I ordered a Gen4 case instead of M4.
original order process not up to standard of other online sellers. didnt include immediate estimated delivery date.
return process a pain while agent was cordial.
a small item but I resent a 15% re-stock fee when i think the difference between a Gen4 and M4 is not common knowledge to non-tech folks like myself. My time is valuable to me and evidently not to Procase.
re product quality- pretty good and i like that its a 360 rotating case without a trackpad ( which i find of little use on an ipad attached to case.)
I've owned a procase 360 before and found it of high quality and I'm hooked on 360 rotation to allow easy switching between reading position and typing position.
wish they had a version for the "M4". they don't.
probably won't buy from them again due to glitchy sales confirmation/shipping date process and difficulty with return.
Procase- how about something like- "I'm sorry for the inconvenience. I understand that the difference between the M4 and Gen 4 models can be confusing. please return for a full refund"

July 25, 2025
Rated 1 out of 5 stars

BE VERY careful

BE VERY careful. If the product is unsatisfactory, their return policy is such that it may not even be reasonable to return it. ON a $16 purchase I was expected to pay return postage ($10.50) and be charged a 15% restocking fee ($2.40) for a actual refund of $3.10. I'E', not worth the time or effort

August 6, 2025
Unprompted review
Advertisement
Rated 2 out of 5 stars
Verified

The case fit fine

The case fit fine. There is no provision to use the case to prop the iPad up for viewing, etc.There is no provision while propped for turning the iPad from horizontal to vertical for viewing or using a program. The stylus constantly gets knocked off, my Targus used to partially protect the stylus and prevent this. The case is somewhat hard to hold while operating the iPad. The case does it’s basic job of protection but not much more.

July 30, 2025
Rated 5 out of 5 stars
Verified

iPad Air 3rd Gen 10.5" Slim Stand Case

Excellent product. Solid build and fits the iPad perfectly. It shipped and was delivered within a week. Some reviews mention fingerprint smudging on the back of the case, which does happen, but for $12 with the discount, it’s a bargain. Thank you, ProCase!

July 29, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look