Dear Vanguard Xu,

Thank you for sharing your detailed feedback regarding the issue of lost package. We are incredibly sorry to hear that this caused you such inconvenience, and we deeply regret the experience you had.
Your experience clearly fell short of our usual standards, and we are taking this very seriously.
To better assist you and find a resolution, please send us directly more order details via email [support@procase.com] so we can work towards a satisfactory solution as quickly as possible.
We value your business greatly and hope to have the chance to make amends for this unfortunate incident.

Sincerely,
The ProCase Team